Avoid dealing with Eldrich. Worst customer service experience of all time. I walked in and the manager asked him to help me, 5 minutes into him helping me he was having computer issues, his manager suggested he use his computer but he refused. After waiting for over 20 minutes I asked him for an update and he said his computer still wasn't working. I suggested him using his managers computer like his manager told him to, and he again refused. He wasn't too happy when I told him to use his managers computer so he responded by looking me directly in the face covering his mouth with his thumb and middle finger and moving his middle finger around while not saying a word to me and not breaking eye contact. He would then stop after 20-30 seconds look at his computer screen add his index finger move his mouse for a second. He then would stop moving his mouse, look directly at me remove his index finger and wiggle his middle finger around again. After doing this multiple times I spoke up and asked why he keeps looking directly trying to conceal the fact he's giving me the finger instead of looking at the computer and tying to fix my reservation and then the manager stepped in. The manager was great and if you could just deal with him I would recommend it. It seemed like Eldrich wasn't happy from the moment the manager asked him to assist me, i wasn't sure if he didn't like the fact i lost my voice, my rams sweater, or maybe my Jewish star but he had to top the list for worst customer service experience of all time, so much so that I had to write this review.

Worst customer service ever. They never answer their phone. I was in a car accident. My body shop made the reservation and Ubered me to this location otherwise I would never step foot. They don’t have cars so I was given an suv that I can’t stand driving. My other option was a Tesla. I was told to call them and I can swap it out the next week which I was very understanding about because I needed a car. They have told me twice they’re gonna call me when they have cars and don’t … the manager Garry is never available. They don’t answer their phone. Ever. Go anywhere else but here. Stuck with a car I absolutely cannot stand driving bc they’re “busy” location which isn’t my problem I’m a customer too. UPDATE**** they are now calling me from collections and threatening to REPO the rental. I’m not in this car by choice I was in an accident. The proper invoices were not submitted and I was never notified there is a balance. I asked Gary after reaching him on his personal cell to get me the invoice he advised he can’t do that it’s a back office issue. This whole situation is a nightmare and Gary is an incompetent moron. They do not communicate after you drive off with the car or care too. Also my car stinks and is dirty. I was promised to be given a new one but they never did nor do they answer their phones.

These guys are just horrible man, I don’t think they’ve had their customers service lessons and if they have and just hate their job then they should be fired.. The amount of time they spend on just returning a vehicle is over an hour, Never seen it anywhere else, they sit back and relax in their chairs without any remorse, they don’t care how many people are waiting infront of them, standing not to mention there’s no seats for customers.. Just horrible. They just hate their jobs and don’t care, or maybe they need to reminded that its those people that they make stand who bring them a pay check. Horrible service, could give a one star if anything

This is the worst place to rent a car if you need a car rental go somewhere else customer service is terrible when I received the car it had less than a half a tank of gasoline and the car was a Filthy mess take pictures if you can't go to a different car rental company because they are try to charge me for gas. i will be disputing these charges and im going to talk to upper management immediately (Bob you need to get better employees the 2 guys who work for you have no customer service skills ) I read the reviews 90 % are bad i wish I would have read the reviews before I rented a car from your business

I reserved the vehicle online. Showed up to pick on time. The employee showed me a few vehicles, but said none could give to me. Saying that either those are more expensive or waiting for oil change (really?!). I had selected Manager’s special so was ok with anything. The confirmation said I am guaranteed with a vehicle. Not only I spend time, money to get there, had to ruin my plans, but also needed to spend time to clear the charge they put on my CC for “not showing up”…

This particular location is always on there A game. From the time you show up to pick up your rental to the time you return it the whole experience is hassle free. I've had the pleasure of dealing with Alfredo a few times already and he is always very knowledgeable and professional. They also have a wide selection of vehicles to choose from to fit any need, want or desire. Thank you for doing good business Hertz/Devonshire/Northridge.

Ok! Rented cars from this place and not once have they disappointed me in any way. I always get so lucky to have the Manager Henry ( awesome guy friendly polite professional great people’s skills and wonderful customer service) take care of my rentals. Please look for him he will always make sure you are taken care off.

Great service, online rental was quick and easy, and a very good price for a minivan. Van was clean, and had the new car smell still which was good. Got it almost on an empty gas tank, but that didn't matter cause how I get it, is how I return it. Will be doing business again.

Small place. Rude customer service. No customer service. Good luck someone answer the phone. Half tank gas. Not washed car. And when you return no body available to give you ride. Long waiting since there is only one person working and ten customer waiting.

People are horrible human beings they are rude leave people stranded even with a dealership rental don't do business with these people they are thieves will take your deposit money and turn you away then fight you getting your money back pos human beings

The customer service is a joke at this Hertz location. I chose to cancel my reservation instead of dealing with the joke manager or whatever he calls himself. Why book a reservation if you aren't going to have cars available. Never using Hertz.

I rented from them a few times, since they were close to home. First time I had to change cars three times. Horrific smell, next wouldn't start, next was given to me after a long wait with nearly zero gas. They took the extra gas I left in

We reserved a car from this location a month ago for a two week vacation at a cost of $1350.00. We are Hertz Gold members so this should have been an easy process. My husband called the night before our scheduled time to pick the car up to

Awful experience! No AC in the office. Sweat house. Rented me a Tesla and it got into Valet mode. Parked for a day. Charged me. Awful experience. Don’t rent a Tesla. Worst experience. And there staff didn’t help or discount the $100 a day!

Last time I rented from here, my car wasn't ready so I had to wait about an hour. I've reserved a car again hoping this was just a fluke. I've been calling them all morning to see it they can confirm the call is ready. Nobody is answering

The oil change light came up in less than 50 miles into my rental. When I brought it back and I asked the manager Gerardo for a credit for the $11 he said cars would go 2000 miles without the need for an oil change. I’m supposed to know

Service is ok, could be better. My primary complaint is when I rented a full-size vehicle online, I did so expecting a six cylinder. The Nissan Altima they rented me is a decent car, but the four-cylinder they gave me lacked a lot of

I personally had great customer service, A bit of a wait but was worth it. My problem is that I turned my Vehicle in 8 hours before its due time and received no additional credit back. Yet hertz still benefits from my early return.

Alfredo took great care of us.. he put in extra time to help me out and was very patient and polite! The Suburban was like new and ran great.. no extra bogus charges and stuck to the quoted pricing.. no B.S. Thank You

Make sure they give you the reservation number and you type it into the app before you leave