Location and room were great! The front desk staff? Not so much. I travel weekly for my job and my employer typically books me in Hilton properties. This stay I arrived rather late, around 8pm. The Guest Service Manager Shannon proceeded to tell me that I could not check into my room because they did not have a credit card authorization form from my employer. They book rooms for a variety of people on a daily basis so they already know this procedure so I assured her that it was sent to them but she still wouldn't let me check in unless I got someone to resend again OR if I just charged the total stay on my credit card! She could see with my Hilton Honors how often I've stayed at other properties and how the rooms were purchased. Luckily I was able to get ahold of my office contact after an hour which was 9pm for me and 11pm for him. Her confirmed that it was emailed and what the email address was. The problem was that the front desk rep that he had spoke to gave him THEIR personal email address to send the form to and not a email address that could be accessed by any of the front desk staff working! So, this location needs to do a better job training their staff on correct procedure so it doesn't inconvenience their customers. So he resent it again and then I was able to finally check in. She was just very unprofessional and inconsiderate and not apologetic at all. In the mornings I had 2 interactions with the morning front desk manager Patrick. The first time I just asked him for printer paper for the business center and he acted like I was a inconvenience. The 2nd time checking out he said not 1 word to me. Just handed me my receipt. Typically when checking out they ask how the stay was. Maybe he already knew how bad it was and didn't want to ask? Like I said. Great property, great location but they definitely need to work on Guest service.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 1
Location: 5

Wow. That's all I can say. I just spent two nights in their two bedroom suite (with a couple of my friends) and I am blown away by how great this hotel (and its staff) is. From the person I spoke to over the phone when I booked the suite to the people who checked me in to the lady who gave me a free toothbrush (I forgot one) to the guy who checked me out - every single person I worked with offered me the absolute highest level of service with a smile on each of their faces. I don't say this lightly, but it's true: These folks treated me like an old friend - not just "a customer." What a difference?! They even sent me a couple of texts during my stay checking on me and making sure I had everything I needed. WOW! The room was spacious and well appointed. The beds were comfy. The showers were adjustable. ...and they gave me plenty of pillows. Everything was perfect with my stay and I really appreciate this! We WILL return. 10/10!
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

The hotel was very clean and the suite had everything you would need for a wonderful stay! The airport shuttle service is top notch - the drivers were all so friendly and courteous. The Guest Services Manager, Shannon, was also very friendly and accommodating, and very good at his job! He helped us several times with transportation to and from the hotel. The breakfast was amazing and the pool area was clean and inviting. The entire hotel staff was very friendly and helpful. We would definitely stay here again and will tell our friends to do the same. Thank you Homewood Suites, Phoenix!
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Clean and spacious king suite! Bed is comfortable and enjoyed the small kitchen and living room area. Staff were friendly and professional. Location was perfect for conference center down the street and a few restaurants outside the parking area to walk for dinner.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Clean and spacious. Very comfortable!
Nearby activities
Close to restaurants
Safety
Felt safe - was not concerned
Walkability
Close to restaurants outside parking area. Shuttle to conference center - could walk but Phoenix sun is hot!
Hotel highlights
Quiet, Great value

The hotel is conveniently located in a good area of town. We stayed is a suite and loved it. The kids had a room with double queens for themselves, and we had a separate room with a king. Nice common area between with a sofa sleeper, chairs, and full kitchen. Breakfast buffet had eggs, smoked sausage, oatmeal with toppings, cereal, yogurt with toppings, waffles with chocolate chips and syrup and whipped cream, hash browns, hot chocolate, pastries, muffins, bagels juice, water, hot chocolate.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

Rooms were clean and quiet! Great staff, nice happy hour and breakfast! Plaza next to Hotel was great and safe to walk!
Trip type
Business
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Suite was large with kitchen and full size refrigerator. Large mirrors in big bathroom also light up makeup mirror separate room for bathtub and toilet.
Nearby activities
Several restaurants shops and drive thru next door. Safe for walking from hotel!
Hotel highlights
Luxury, Quiet, Kid-friendly

This place is incredible !!! They took us on short notice with an early check in. Our suite was incredibly clean upon arrival. Patrick and Shannon at the front desk are both wonderful, kind human beings. They both went out of their way to accommodate us and help make our stay top notch. My husband says the pool, and hot tub were awesome and well heated. The breakfast was delicious and well stocked. The woman attending the food had a smile at all times I would 100% stay here again if in Phoenix. Excellent job Homewood Suites

We had a 7 night stay in Arizona and stayed at this Hotel twice. The first 3 nights was great, the room was clean and the bedding was very clean. The pool was great for night swim and the water was warm. The last 2 nights (different room) was not so great. The bedding was clean, but the bathrooms had stains on the doors, mold around the shower and the second shower was clogged. The dishwasher wasn't emptied. The breakfast was always good. I guess it depends which room you get.
Rooms: 3
Service: 4
Location: 4

We had a very nice stay here. Elise was working the front desk when we checked in, she was great. We took a 2 bedroom suite. Lots of room, beds were comfy, it had what we needed. We had our son up from Casa Grande for a couple nights to show us around Phoenix and the free parking was perfect. Nice pool area too. Clean. We even used the workout room. Nice hotel, comfy beds, great location, nice amenities and nice staff. I would absolutely stay here again.
Trip type
Vacation
Hotel highlights
Quiet, Great value

Wonderful place to stay. Was clean, tidy beautiful environment well equipped rooms ever ready to make your visit memorable. I hosted an event there. I dealt with Mr. Joseph he was very kind and polite, very dilgent willing to attend any request he was so helpful. The staff were so friendly, polite, efficient and helpful. An efficient staff that excels at personal attention is a must have for all hotels. They exceed at all! Thank you all for your welcome and smiles!
Rooms: 5
Service: 5
Location: 5

First time staying at this location and it was a great experience. Stayed here for two weeks and it was so quiet. My only complaint is they only had 1 working dryer, lots of people staying for long periods and said that the second dryer had been broken for a month. We couldn't dry our clothes right away. This hotel was really clean and friendly staff. Will definitely return.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 4
Location: 4
Hotel highlights
Quiet

Easily my favorite hotel when i have to travel to Phoenix for business. Rooms are super spacious and comfortable and tons of options for food in the area. Staff has always been awesome and accommodating when needed. Plenty of parking in the vicinity and not so close to the main roads, so I have not experienced vehicle noise at this hotel.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet, Kid-friendly

We had a great overnight layover stay on New Year’s Eve. The room was spacious & clean. The staff was wonderful! From the driver that took us to/from the airport as well ask desk & breakfast area staff. The hotel Was quiet which we were worried about on NYE. This will be my go to hotel brand from now on. With kids the suite works so well. The breakfast is so convenient & tasty. This hotel location is also walkable to pick up food, etc.
Rooms: 5
Service: 5
Location: 5

We had a great stay here while attending some spring training games. I want to give kudos to the desk manager, Shannon. He was very friendly on check in, went out of his way to get pool towels for our son, and then when we left we asked him where we could go to get an autograph pen for our son. He provided us a new pen and saved us a trip. Outstanding service, Shannon! We'll be back at Homewood Suites on our next spring training trip.
Rooms: 5
Service: 5
Location: 5

The staff were super friendly. They would find what you needed if you asked them. The only complaint I would have is the pool was freezing when we first got there. The weather could have been better but they have no control over that. It is one of the most friendliest helpful hotels I’ve ever stayed at. I would highly recommend. Not too far from activities if you don’t mind driving.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 4

I travel for business about 100 nights a year and when I come to Phoenix, I will always stay at this hotel because of Kristen, Patrick and Kim at the front desk. They always are polite, kind and make me feel at home when I obviously are not at home. Worth the extra couple of bucks more than the other hotels in the area. Nice property as well. Perfect
Trip type
Business
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet

Brought my German shepherd, and everyone from the front desk staff to housekeeping were friendly and helpful. Thanks we will be back!
Trip type
Business
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Walkability
Safe walkable business area. Fantastic location for Tempe Diablo baseball stadium no need to drive can walk to the venue.
Hotel highlights
Quiet, Great value

This place is a gem! My husband and I stayed during his baseball tournament and we couldn't have been more pleased with the facility and staff. Everything was top notch, we'll be staying there again next year.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Rooms
Our room was super clean and super comfortable
Hotel highlights
Great value

I stay over 125 nights a year in hotels, and this hotel was some of the best hospitality we have experienced. I can't recommend this location enough. All the staff were incredibly friendly and accommodating for us during our 2 week stay.
Trip type
Business
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet

Had gotten the presidential suite it's amazing so much space. Felt like the president almost lol. But next day had a one bedroom suite even tho it was a lot smaller it was still comfortable n the pool was heated which if u have children is a plus. The breakfast I think could of been a bit more but over all I loved it here
Rooms: 4
Service: 5
Location: 5

Ome of favs for staying in Tempe/South PHX area. Walking distance to the work area. Food nearby. Even have self laundry machine on second floor. Decent size room and they kept it clean / fresh throughout the stay.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet

It's a little pricey but worth it if you want to feel like you're a VIP [on a budget]. The best thing about this location is the shops and stores literally surrounding walking distance.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet, Great value

Great stay on my trip everything was so convenient at the hotel.the shuttle from the airport and the breakfast was awesome. The front desk was great too.Also the Manager was very helpful with suggestions. THANKS AGAIN.
Travel group
Family
Rooms: 5
Service: 5
Location: 5

Breakfast is hot & very good & coffee is great. The menu changed daily. The area is very clean and quiet. Our Suite was spacious for us (my wife & dog). This hotel is very dog friendly. We will stay there again.
Rooms: 5
Service: 5
Location: 5

1. This hotel conducts fraud on charging the guest $190 more per night comparing with the quote. Be very careful! 2. Very Noisy
Trip type
Business
Rooms: 1
Service: 1
Location: 1
Safety
Terrible, and a horrible motel circumstance

Very scary experience with this hotel. And, this hotel creates fake review. So, be very cautious on the safety and fraud issue of this hotel.
Trip type
Business
Travel group
Family
Rooms: 1
Service: 1
Location: 1

Great little hotel close to the airport. It’s clean. Staff are friendly. The price is very good for what you get. The suites are large. I’ll be using this place again no doubt.
Rooms: 5
Service: 5
Location: 5

Great hotel. Large clean rooms. Close to the airport but quiet. Easy access to freeways.
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 4
Location: 5
Hotel highlights
Quiet

I stayed there for a business trip. I was impressed how clean the room was and the great customer service. The only thing I wish they have more options for breakfast since there not many places nearby to eat.

Great service especially the night shift girl who checked us in. Fantastic stay, place was clean & well maintained.
Rooms: 5
Service: 5
Location: 5