Absolutely horrible customer service. I was shocked and disappointed by them today. I have been a regular customer of HOUSE and all of my kitchen is from HOUSE since I came to Australia. I bought a Cellar Tonic Jug from them in May 2021. Only after one use it developed a crack (please see attached photos). I couldn’t come to Wespoint Parramatta as I didn’t have any work there and COVID restrictions didn’t allow me to go beyond 5km radius at the time. However, I finally decided to get it done and today, I went to HOUSE, Wespoint Shopping Centre, Parramatta. They REFUSED to return the jug saying that “IT HAS BEEN LONG TIME SINCE IT WAS BOUGHT AND THEY CANNOT DO ANYTHING ABOUT IT!” Whoever the salesperson went and talked to, didn’t even come and see the jug, neither did she take it with her to show it to the store manager. I’ve been member of HOUSE and have bought things from other (HOUSE) stores including Eastgardens and have never had such a horrible experience. Go o some other store! Buy online! But NEVER come to this store if you want to be treated the way any customer is treated (with trust and respect) in Australia. House Parramatta gave me an experience I would never forget and would never return to this store. Absolutely disgusted!

I came to brought a gilf for friend, was impressed with range of Xmas stuffs. and start make a lovely conversation with staff (it was a lady with hair tie to her back). She seems nice til she processed my payment, she kept asking my account which I don’t remember it and she became so rude to ask me while I said dont worry about record my point or put under my account because I have someone pick me up and I have to go. My voice was like begging her to finish it asap. She kept asking what my surname is? And she said “oh you dont remember your surname” OMG how rude it is... Terrible service in the end and 1 point is for lovely stuffs I have seen there not for quality or service at all. Never come back

Disgusting .... highly unsatisfied we purchase as $400 Baccarat 10 pieces utensils (stainless steel) with 25 year warranty. Just a month after they are looking ugly and full of stains. i also bought a $10 cleaning product recommend by store and also wiping off after wash but not improvement. i requested to return them, they simply said its water damage. Actually, i do not know how to clean utensils without water. Regretting on my choice. Never recommended to any one

I went into house hornsby and politely asked for a refund and the customer service rep absolutely snapped at me out of nowhere. She was so angry with me for requesting a refund. There is no store credit under $25, luckily mine was $40. They try and bully you into exchanging something right there in the store. 'What's cooking' offer better service and a better returns policy.

We bought a cookware set worth 300$. I spent this big amount to ensure the non stick cookware is of good quality. I wanted to make sure my baby’s food is cooked in good quality products. Nightmare!!!! The vessels leave black residue when

Terrible customer service!!! I went there to return the online purchased(as website had mentioned free 30 days change of mind return), but got a terrible reaction by seller !!! Terribleness customer service !

Good stuff and discounts Staff is really friendly, blaunt hair girl really tried helping with choosing our option but the other girl was rude with us and also with the other girl.refused for gift wrapping.

Went shopping for high quality knives. Tiny selection of high end knife brands (Wusthof) with masses of entry level brands at inflated prices. Other cookware wasn't bad, but shop elsewhere for knives.

Unfortunately the store I visited in Parramatta is closing down. As of 12/04 you have to be quick to get something you need. There is not that much left. Time to grab a bargain.

Bought Cleaver, worst quality, blunt in one use, staff refuse to replace with better quality cleaver.Bad Stuff, Worst staff. advised to stay away from House Parramatta.

love the staffs, they are very accommodating and would do their best to help you with the items you needed and prices are very competitive.

had the worst customer service. asked for a bag for the plates I bought because my trolley was full and was told to come on a different day

you have wasted my time. On google you said closing at 6pm. When i cane here you said its 5.30pm . Thats inconvenience

Great stock and products bright and light love this shop! Makes a difference having quality stuff in the kitchen

Top Quality items at a great low price at a superb location with fast friendly first class service ☺⭐⭐⭐⭐⭐ …

Very small & cluttered store, unfortunately the online specials don't all seen to apply instore, helpful staff.

Massive selection of cooking goods. The staff was super helpful with our questions. Great prices.

It a great place to be, friendly people and great surrounding.. Good place to spend time there..

Horrible experience and rude staff member Gal, so arrogant and never willing to help customers

Totally love this place for my kitchen and dining stuff. Great discounts and fab products.

Shop was having sale and got some things for cheap. Not taking cash at the moment though

Refurbishment sale on, great prices but go online to compare before you spend your $$!

Great place for that special item, good discounts at moment, up to 70 % off, see pic

Excellent costumer service friendly staff always say hello with a smile

Cluttered. Small & over stocked. No room to move. Felt claustrophobic.

Very helpful staff & found excellent Ice-Cube Trays half price.

Friendly and helpful staff. The range is limited.

Good value - signs say it's a closing down sale.

Best homeward selection at affordable prices.

Lots of kitchen stuff every thing you need

Awesome products for the entire house!

Everything you need for your kitchen

when theres a sale theres a bargain

No cash accepted. Card only

Good range of kitchen items

Nice place to visit

Some good bargains

Great products .

Always a bargain

Very good