The Traffic assets team who conducted a LATM of my local roads are beyond a joke. Bulla diggers rest road, Thompsons lane,Duncans lane, Mcleods road and Edwards road as of 2016 are consistently causing damage to vehicles that use them and are basically death traps (i myself have damaged 4 rims, cracked windscreens and to many paint chips to mention) Instead of tearing up the old pot holed and bone jarring roads of 30 years and making new roads your answer is lower the speed limits, erect stop signs and paint double lines. Adding a bit of crush rock to widen Bulla diggers road is laughable (what about fixing the surface) Then to widen Duncans lane at the T intersection of Bulla Diggers rest road with crush rock is beyond belief you have now turned that intersection into a suicidal corner. Mcleods and Edwards road are so bumpy and beyond repair you might as well tear them up and have graded dirt. But traffic assets has a better idea, they like to waste tax payer money by paying there contractors to fill pot holes and throw crush rock around, Keeping these contractors in permanent work on 5 roads is more important then the residents having basic infrastructure. ( yes i have spoken to the contractors, and they admit all the roads are beyond repair but if someone is so stupid to give away money they will take it) Please tell the residents who allowed the clean fill site on Duncans lane, and who allows all the Trucks to spread there mud for kilometers, then to make it worse you allow the idiot water cart driver to spray water all over the mud., so we as residents get damaged cars and risk ours lives by losing control/grip on Duncans lane and for a kilometer up Thompsons road. PLEASE DO REAL RESEARCH AND FIND OUT HOW MANY CARS HAVE SLID INTO FENCES AND THE ONCOMING LANE. I HAVE GOT A IDEA FOR ROAD SAFETY IN THIS AREA. TEAR UP THE ROADS AND BUILD REAL TWO LANE ROADS THAT CAN SERVICE THE THE CURRENT TRAFFIC DEMANDS .WE HAVE CONSISTENT HEAVY VEHICLES GOING TO THE COUNCIL ALLOWED CLEAN FILL SITES AND THE LOCAL SAWMILL., WE ALSO HAVE TRAFFIC GOING TO THE LOCAL PET MOTEL AND MAJOR TRAFFIC FROM DIGGERS REST AND SUNBURY COMMUTERS TO TULLAMARINE. SUPPLYING STREET LIGHTING WOULD ALSO BE ANOTHER BASIC INFRASTRUCTURE SAFETY ISSUE The council is quick to take our rates but supply nearly nothing. No safe smooth roads, no water ,no internet, no street lighting, no school bus and no parks in my area. All you are doing is risking our lives every day we use your secondary roads. I know deep down not many at council give a $#*& and will only act when somebody gets seriously hurt or dies.

Has to be the most disgraceful and corrupt council in Melbourne. I Have been trying to get rid of stray cats for months with zero help from council, getting transferred from one useless person to another on the phone for hours, all you hear are the words "protocol" and "procedure" like you're talking to a bunch of drones. I have to pay out of my pocket setting up traps and this and that chasing cats around like im in a Saturday morning cartoon. I thought this country was all about the love and care of animals, why is it my job to waste my time containing stray cats and dogs, is this the jungle? Now they are fining people for parking on the nature strips outside their homes that the people themselves look after (ive had friends fined twice in the same day), its their property when it suits them, but im the one sitting mowing the lawn and taking care of it like a muppet, if you ask them to come out and cut it themselves then it becomes "our property" and "our problem". Ive even seen them send out people at 4-5 in the morning going through peoples bins in case they have maybe put in a wrong piece of rubbish in the wrong bin so they can fine them. All the roads are cracked and busted, theyve put speedbumps on every single street that destroy your car just because they want to. They are constantly lowering speed limits and placing cameras on every corner, not for revenue raising of course but for the "safety of the people". There is rubbish everywhere, grass has been left uncut for weeks and sometimes months and makes the areas look even more terrible than they already are. The staff are rude and have zero sympathy for the public, all while they constantly raise the rates and prices. All they are interested in is nickel and diming the people. This isnt Toorak its Broadmeadows. But if you miss a payment, or dont pay one of their nonsense fines, be sure that they know how to get onto that real quick. Anything for the money. Meanwhile all the top heads are on 100k plus a year doing nothing but twiddling their thumbs, the only time they move is when they use tax payer money to pay for holidays and luxuries. Where is the justice? Is this a democracy or a totalitarian state? Tell us so at least we know. Disgusting.

I've been living within Hume city council for about 13 years now, it's getting worse by the year, first the market value of the property is not really going up by much but the council rates is, the streets are getting dirtier every day and it seem the council don't give a rat, speed humps ruing the nice roads and not slowing down the speeding drivers, streets maximum speed are lowered for no reason or for a none sense reasons, example, a road that had a 70 kmh as a top speed, one idiot lost control of his car when he was doing 110 kmh on the 70 kmh zone slamming into a tree breaking his legs and more, so what did the council do, they reduced the speed of every main road in this area from 70 kmh to 60kmh by the way there are no driveways on those Streets and they are 2 lanes with an island so it can handle 80 kmh easy. Somerton road and Craigieburn road, what a disgrace, two of the main roads in Hume are really really really due to be duplicated especially somerton road from Roxburgh Park drive to mickleham road, it's very rough and hilly and dark at night. The rubbish dumping in the streets is a unique feature of the Hume district, I always call the council to tell them where the rubbish been dumped and aske then to do something about it but nothing is happening. In the last 13 years that I've been living in the Hume, once only once I parked my vehicle in front of my property wrong side of the road and the street is 300 metres long and its a court, guess what, I got fined. Once I called to tell the Hume council that my street needs sweeping so they told me ok we will send the sweeper to clean it so I asked how often the streets get sweeped they said every 6 weeks but I was living in that Street for 3 years and I only had seen the sweeper once. Unfortunately the lowest star is one star, I would not give Hume city council not even one star.

Fined me for parking at the naturestrip of my own house. The naturestrip that we maintain and paid for lilydale doppings on. Even after attempting to appeal said fine, their only excuse was "it is the law" and "your car will cause damage to the struture beneath"? One lady from the council reccomended that we create a car park in our backyard instead. I couldn't believe it. The roads are not wide enough to park on in this area; it's dangerous. For a $100 fine - what a complete and utter joke of a council. So disappointing. Even despite this encounter and several others, they have disappointed us time and time again. On the odd occasion, we've tried requesting things to improve our community such as roads and cutting the long grass in the certain areas. They usually go ignored. I suppose, in favour of looking for people who park outside their own house. I would give them 0 stars if I could. If you're considering living in an area under the Hume Council - don't. Can't wait to take them to A Current Affair later next year.

10-15 local businesses and over 20 people have reported the issue at the algae bloom covered lake (off Northcorp Boulevard, Broadmeadows) with toxic waters over the past 6 months. Mutiple Hume City Councillors have been sent emails with photos of 20-30 dead and rotting ducks floating around the lake. It's an accumulation of total neglect on their behalf for over the last 3-4 years. We have now contacted the EPA and VWA today who have been extremely helpful and will now escalate this for us. You have one job guys and that is to make the Hume Area a good one. You've all failed in a big way and not sure why it has to go through other parties to get this taken seriously. Lakeside Cafe staff and a heap of others have phoned your council for the past 6 months straight with zero action taken.

I would not even give one star. Drove up to get my dog registered today. Friday afternoon, I was the only customer and this was around 4:25pm. They close at 5pm. Officer was not sure how to register a service dog, hesitated when asked if he can kindly print the email from the agency for me to attach to the registration form and then as I was filling out the form, he told me I can register online instead. I drove to the office, he should have provided service as I was already there. So now, I have to drive home, do this online and wait for the tag...when he could have just done it for me on the spot as I was already there. Disappointing is an understatement!!! No wonder council workers get a bad rep!

**I am writing this on behalf of a Diggers Rest Customer ** This council, like all councils are all about taking our money and with less services provided. I am expected to accompany the rubbish removal worker to the tip because they'll only accept the person who's name is on the Rates Notice that can use the service. These ridiculous rules they've set means the worker has to pay the Tip Fee, charge me and I'm supposed to go in to HCC Office to claim a refund. Being an unwell 78 year old widow, it is very difficult as they won't compromise. Very disappointing and stressful. Thanks for nothing.

Hume City Council has the worst suburban roads and streets in Australia. I feel sorry for the local community having damaged wheels and suspensions due to the lack if investment by the council. There are too many pot holes that buses and coaches hit the bottom of there undercarriage, weeds growing through cracks in the streets, gutter lifting up due to roots of trees and all streets are un level. What does the council do with huge profits from the council rates? Stand up residents, get your council to spend their profits on your roads. Make them safer!!!

Called 3 times regarding my building permits. I was told the agent taking care of my file will call back because everyone working from home due covid. No call back after 2 weeks. So I called to speak to someone that in charge of that department so I can make a complaint. I was told they have emailed them with my details. Still no call back after week and still counting. Absolutely disgusting with the service. I will bet you they will use the covid 19 excuse. I'm not asking you to run a marathon. I'm asking you to call me back.

the most disgusting council ever. completely careless towards the community! how is it okay to fine people that park on their own nature strip?! where else do you want them to park there’s no space on the street. they steal our money by taxing us and all our taxes go to their needs and useless things. we’re being robbed every shift we work hard and we’re being robbed because our taxes do not go to our benefit. it’s a disgusting inhumane system along with our government who’s even worse.

Received a fine for “parked - not facing direction of travel” whilst unloading a delivery. Asked for a review and they used no common sense or discretion and instead pointed out the road rule and said the law is the law and how much it will cost if I loose my appeal at the magistrates court. Funny enough, the infringement officer used their electronic device to take photos from inside the car whilst in the middle of the road. Yet they preach what rules I have broken. LOL.

The worst council by far. Ignore your complaints and seems like they are lazy as they sweep things under the carpet and put it in the too hard basket. Something needs to be done and there has to be a staff turnover or Better management. Might even sense some dirty business going on if residents can do what they like and council do nothing about it. Disgrace, disgusting and I think the council should be looked at. Give reasons why your ignore our complaints.

Would give them a below negative rating if applicable. Never try to solve resident’s need and complaint. But when they want take money off you, they are happy to send you mails after mails . Call them, no solution, we have to chase them down for their mistake. Council representatives please consider residents in this tough time of covid . You still want to impose your sections and acts and fines when people are suffering of job losses and mental problems.

This council recently hired me as a contractor and fired me three weeks after for no stated reason. I am now unemployed, having left a good job in State Government which I had had for two years and I now am faced with a mortgage having just bought a house. Hume was aware of these factors. This council has a poor culture of unfair treatment of staff, which I experienced first hand and which I found cruel, unprofessional and unethical.

Regarding: The Hume City Council vs. Bobo! We are calling on the Hume City Council to release Bobo. Your actions are in violation of the laws of God! Putting this animal down should only be remedied with you receiving the same "HUMANE" fate! God forgive the foolish actions of an uneducated individual or groups choice to murder an innocent animal. I can only pray God will give you the forgiveness of the animals you are.

Rate payers are charged more than other councils while craigieburn road and all craigieburn streets are blocked off since september 2022 , to upgrade a 5 Km road it's been going for 10months and if you look at nothing been done to it ,as workers turn up 3 or 4 hrs a day then disappear !!! corruption to the top level need an invistagtion ASAP 2 hospitals could have built in 10 months not 5km road upgrade !!!

Horrible experience with council. Rates keep going up with not much to show for it. The level of incompetence is astonishing. People you speak with on the phone have no idea and now it looks like they are throwing out unlawful fines willy nilly. The are a bunch of theives and I have no confidence in their ability to serve our community. I encourage everyone to raise complaints with the vic ombudsman

Absolutely useless if you require anything meaningful to be done. I have been contacting and chasing up various folks from the Hume council since November 2022 in regards to issues with pipes across multiple property boundaries. Lots of palming off to other people, saying they'll call back/investigate, but nothing ever gets done. Really frustrating.

I live in Craigieburn..i moved to this house last year..but previous owner did some mistake..he  made the pergola..but he didn't fixed it..then i got letter from Council to fix it..i was shocked..and helplessness..but very thanks to Michael, Nardeep and Andy..who helped me to solve this problem..really thank you guys and hume Council..

Not even in the Hume council but when I heard about the snake issue and the family's poor poor dog being bitten and killed, I just had to write in. So typical of council. They are all so hopeless that we simply must do something. Useless. Why didn't they come out and knock on the door where the snake was. Not rocket science!! DOH!

Oh wow "I'M VERY HAPPY" I ordered my organic bin next morning it has arrived.Very efficient thank you to contractors at Hume who dropped off my bin. Well done Melissa from customer relation you all are Again, my bin lid was broken. I called council. On Wednesday the next morning before 7am, it's replaced. Great job. …

Not helpful at all. Environmental waste program needs up grading for example more mulching days ,incorporating green waste collection and more collection from public areas. kept me on hold for 15mins and as soon as some one answered they were in a rush to hung up had the same experience with two different staff members.

From the level of complain about the council performance in many areas I believe the government should get involved and audit must investigate the council contractors and to see at what level of corruption they are When you walk around hume you can tell straight you in one of the worst council ever. Time will tell

Very bad service rubbish collection forgot to take my recycling bin and when I called them they said it will be collected in 2 days and now two weeks and nothing happened. They just set behind their disks with air conditioning room getting tax payers and hard working people’s money and doing nothing.

Update: Been 10 months now and still haven't got my tree! I have reported a fallen tree 2 months ago and still no action despite calling 3 times and being assured someone will pick it up. I wish they were this slow with raising and collecting rate charges! Useless!

Hume Council needs to start caring for its community instead of charging very high rates each year. Learn from other councils as there is no difference in the services they provide which doesn't justify the rate charges each year.

An extremely unprofessional council responsible for the most underdeveloped and shady suburbs. The northern suburbs have good potential but is lead by incompetent representatives and equally ignored by the government.

Railway cres has a lot of no standings zones that doesn't apply if your Muslim or follow there religion broady council would make a fortune in parking fines if the parking officers were on duty this morning

Good Job HUME Council ABSOLUTELY RIDICULOUS & there Customer Service NON EXISTENT & OH SORRY THERE CALLED OFFICERS funny anyway pathetic excuse for a COUNCIL …

Pity there is not a zero star option. Appalling service. No response after hours on the phone. Only recorded messages about last weeks bin collection? Total cynical disregard for residents and ratepayers

If there is minus star would be more suitable review for Hume council. Not responsive or helpful for the community and every day people! Only proactive in making every day Australians life really hard.

I live in Craigieburn I didnt like until after going to moonee valley... This place is heaven...I can actually park in the carpark without instant fine. It's actually not so bad here in Hume

Won't even help when your neighbors refuse to fix a fence. Unregistered pets running around? That's ok. Just drive in your own time to collect a cat trap and trap them yourself. What a joke!

In my experience I have found our Council to be very efficient and most helpful with any enquiry I have submitted. Their website is very informative and easy to use. Highly recommended!

Just spoke with a lady called Steph, very polite and helpful. Organised a hard rubbish collection for me in minutes. Explained the process in detail. Thank you for great service.

This review is for triple negative star. Missed our bin collection for two consecutive weeks! We are paying rates and this kind of service is what we will get. Very frustrating.

Want to live in an area where you pay for $1500 a year to line the local councils pockets this is the area for you pot holes and long grass rubbish everywhere money well spent

Claim to be the fair go rates council but they hiked up rates by nearly 25% in 2 years whilst banking a surplus of over 200 million every year for the last 3 years.

Level of service for community has consistently gone down. Not sure who contracted lawnmowing services to their relative but a blind goat could do a better job!

Hume City council is a joke. I called up to ask about my rates due after waiting 10min, she said she was busy. All they do waste tax payers money. shame on you

6 months chasing down flooding situation, and still they haven’t done anything and saying it will be left until next year, quick to take their money though.

WORST COUNCIL TO DEAL WITH ACROSS VICTORIA, ESPECIALLY THE BUILDING DEPARTMENT. THE DINOSAURS HAVE MOVED ON BUT NO-ONE TOLD HUME CITY COUNCIL

Bunch of crooks these people are. All they care about is ripping people off and taking there hard earned money and not help them one bit!

Forget it if you have a building permit application. 1.5 months and counting. Calling the main line to be redirected is another joke.

Have no clue about customer service They just hang up your calls. Website is for paying them only. Worst council I have dealt with.

I will never know how good their service may be. After waiting 7 minutes just to get through to a receptionist, I hung up.

Nothing better to do than fine hard working residents for having 2 wheels on the nature strip. Absolutely pathetic.

I reported a injured stray cat, rangers came to pick it up and taken it to the vet within the hour. Great result

Oh man, hume city council the worst council for the worst city in the entire country. They deserve -5

Lazy Council, they never take action when people report the issues about the trees.

What's happening with the lawns around Johnston st broadmeadows bloody disgrace

JACANA RAILWAY STATION HAVE NO TOILETS AND DRINKING TAPS AN ABSOLUTE DISGRACE

Usless council . Seriously some people in there don't know what they doing

Worst council in Victoria... only make in money not given services...

Easy to send rates but when you ask for help they won't. Scammers

It would be great to have a zero rating. Money grabbing council.

I had good experience related kindergarten and kind staff

Worst council They dont care about people health

Ben memnun degılım verılen ıslerı yapmıyorlar

The receptionist was rude and unbothered

Very nice, We just need swimming pools!

You’re all money hungry little rats.

خدمة جيدة Very good customer service

This is the money hungry council...

One of the best councils out there

all money hungry thefts.scumbags

Incompetent cretinous fools

Good to high lite issues

MONEY HUNGRY COUNCIL

They are thieves

Great service!!

Dismal council!