The service dept in this dealership is a joke! Customer service is non existent. You can not get a service advisor on the phone to save your life and they do not care the slightest. This is a third experience and same results each time. On top of all this they misdiagnosed the issue and still billed for it. Avoid at all costs!

Hattie in the service department is the absolute best.. She always responds to questions, and is very understanding of the needs of the customer. If I could give 10 stars I definitely would. It’s always a pleasure knowing that she will take care of our vehicle as if it were her own…

It was a great experience dealing with Richard and Victor. They gave me a great price out of the gate. I got the car I wanted which was not on the lot but they found it in fairly short order. Hyundai make a Great car and these professionals make it a 5+ star experience.

Service department damaged my vehicle (I now have to use a screwdriver to get in gear), and have been trying for weeks to go through the proper channels in a respectful and professional way to get it fixed quickly. New GM Ron Nesbitt (who I

Where do I begin…salesman was a liar. Told me car came with 2 keys then I found out it didn’t. Kept trying to give me a free tv when I just wanted a spare key. Salesman called me after car sold drunk and high asking about going to the club.

If I could give more stars I would! This team went above and beyond not only for myself but also my sister in the same day during the process of our new cars, the professionalism and overall client care is like no other and Tavaris, Shawn,

I’ve had my Hyundai Sonata serviced at Hyundai Orange Park since 2016. The level of care and customer service are second to none! Hattie always looks out for the customer’s best interest ensuring she verifies existing warranties saving the

They'll drape their body over parts of the car they don't want you to see. Just a casual lean and propped arm covering the two palm sized chunks of paint missing from the roof. It's impressively slick but dirty dealing. Then, after you've

Shawn was a phenomenal sales rep. He did a great job at getting me into the SUV I wanted the same exact day I test drove it. One of the best experiences at a car dealership I ever had. Ryan was great as the financial manager and took care

Mediocre dealership. Not as other Hanania ones I have bought from. The car is nice but it took them until 7pm on the last day of the month to call me back to make a deal. Then, I waited for over 3 hours to sign all paperwork. Also, when I

Miscommunications. Check the pricing of the vehicle on their website because it says one thing on the website but they’ll add an extra couple thousands on the price of the vehicle when you go in. To the ladies, make sure you bring a male

Absolutely love them! I’ve worked through Hyundai for the last couple cars but this time was amazing. Every dealership told me they couldn’t get me a car but I left here with a 2024 Elantra with no co-signer thanks to Rich, by far one of

Very bad experience, they never call you to let you know when your vehicle was ready for pickup.and missing part and never let you know about it. I have to inspect my vehicle after an oil change to find out the plastic cover for the oil

Extremely terrible customer service and finance department. In April I sold my Hyundai I bought from these people and upon doing so, canceled all my service contracts. Here we are 6 months later and I still have not received my refunds.

We worked with Joe Plourde at Hyundai of Orange Park in Jacksonville, FL on the purchase of a used vehicle. Having spent the previous day at another dealership with aggressive tactics, it was relief to work with Joe. He was professional

First time buying a car here and it was an excellent experience from beginning to end. No pressure, and it seemed they just wanted me to be happy with my purchase. My salesman Cody was very knowledgeable and helpful through the sale. He

Had one of the most pleasant buying experiences in buying a vehicle. There were no sales gimmicks, no pressure. Everyone was professional and courteous. This is my first Hyundai and I am truly impressed not only with the dealer, but the

Bought my used 2021 from here 6 months ago. Put 5k miles on it and took it for routine oil change and got "recommendations" of 1k worth of services that should be done. Service department does not communicate with you at all and do not

Over 13 years, I have sold family and friends on about 10 Genesis cars, most bought from OP Hyundai. Most all were serviced there too. This dealership was much better in past years but, now, it is not what it used to be and neither is

Do NOT buy a car here or have your car serviced here. You are a NOBODY after the sale. You cannot get a human being on the phone in the service department. The calls just bounce around and finally you are prompted to leave a voicemail

Three weeks ago my car broke down in the middle of the road. I had it towed to Hyundai of Orange Park. My service advisor Hattie told me the engine is gone and she looked in the system and said you still have an engine warranty., and

Today was my first visit to Orange Park Hyundai. I was having back pain but there were plenty of comfortable chairs.The anti theft recall service didn't take as long as I expected. My service advisor, Sherman Cooper was a friendly,

If I could give a Zero I would!! I thought about buying a car from them but that has changed because you can’t even get them to answer the phone in service!! Horrible trying get someone on the phone and it keeps going back to the

Returned car in less than 2 week due to issues starting. Never had this kind of problem with buying a car. Definitely doing a better business claim. I respectfully wouldn’t recommend this dealership to ANYONE.

Paint peeling on my car I’ve only had 6 months from this dealership!! Bought all warranties and they will not cover the paint nor help with this defect that is obviously a nationwide Hyundai problem!!

I was impressed with Hyundai of Orange Park with the initial contact with my salesman, Redi. He sent me a video to introduce himself and let me know that he would be the one to help me.

I had an exemplary car buying experience at Hanania Hyundai primarily due to Sales consultant JOE PLOURDE. Besides having the expected in-depth knowledge of the full line of Hyndai

Ron and the entire team at Hyundai of Orange Park made buying my new Tucson very easy, no tricks or gimmicks. I am extremely pleased with my purchase and I highly recommend them.

Waited 4 hours for a oil change on 01/23 wasn’t updated once during the 4 hour wait got my car back with dirt all over it better off going anywhere else

I just purchased a 2024 Hyundai Tyson SEL from Joseph Plourde at Orange Park Hyundai. I recommend him and this dealership