This place and the people who work here are more interested in booking visits and billing insurance companies, not heathcare. I was referred here, by someone who didn't know the place much. When the physiotherapist I was referred to for a complex injury wasn't available, I was encouraged to come in the day after I called to be assessed by someone l wasn't referred to, and someone else could step in after I was assessed. I waited for the physiotherapist I was referred too. When I was booked in for an assessment, the physiotherapist left me several times doing nothing while they attended to different patients booked at the same time as my assessment. I was given a rediculasly small set of exercises to do at home, and told to come back 3 days later for another appointment. My injury would have not changed at all in the intervening three days, and I could have been told anything I could have learned in three days, instead of the physiotherapist leaving me while talking to triple booked patients. In their advertisements and patient information, they offer acupuncture, chiropractic treatment, and other placebo/voodoo level therapy's without distinguishing between science based medicine and their blatant acupuncture level cash grab. When I left the receptionist eagerly told me to book an appointment for a couple days later. I suspect every patient is told to book appointments days apart, for as much as their insurance provider will pay, but I cannot prove this with one visit. I will be reviewing the paperwork they included with my booking that vaguely mentions acupuncture, and I will be complaining to the College of Physicians and Surgeons for being referred to acupuncture for a real health care need. If this clinic will push acupuncture and "spinal manipulation" they will collect your money without any concern if they are actually helping improve your medical condition.

Absolutely wonderful service by Sam at front reception. Very efficient physiotherapists here as both my spouse and I see 2 of them( Jessica and Cam). Warm, kind instructions given and gentle development of home exercises provided. Printed sheets provided with exercise routines for home with written streamline changes provided. Area is tidy with several screened therapy beds and also has a well stocked gym with bike, treadmill, pulleys, weights and the like. So happy I found this gem from the phonebook.

After injuring my trapezius, i started my first ever physiotherapy sessions here. Over 6 weeks Jessica Couture helped me regain function and strength in the muscle. She was super informative and really easy to talk to and communicate with. The receptionists were also kind and easy going. Definitely would recommend coming here!

Amazing care. I am amazed at the care I received for my wcb injury.. I tried another therapy place prior to going to innovation and had no results. I highly recommend this place to anyone who has an injury and wants to heal fast. Front desk staff are great as well. Parking is close, free and always easy to find.

I saw KEVIN BUTTON , at the Meadowlark location. VERY professional, VERY courteous and so encouraging!! Going for a broken Fibula & after surgery & 75 days later I am walking confidently with just a CANE !! Highly recommend Kevin as your Physio! …

Sam, the receptionist has given me the exact informations and benefits that I needed. She's very attentive and pleasant to talk. Kamal, my PT was very professional and patient with all my inquiries. Won't hesitate to recommend this Clinic.

I just want to say thank you to all the staff and to Sam for putting up with me,you did an awesome job.and Jessica for getting me back to work and for doing an amazing job.I feel great..:)...Will recommend you guys and gal's.....Thank you

Courtney is the perfect combination of gentle and tough. She is so friendly and has a great sense of humour. She works me hard, but the rewards are the amazing results! Thank you Courtney, you are a frozen shoulder master!☺️ …

Kevin Button treated my distal bicep tendon tear for 6 weeks. His 30 years of experience results in receiving the best type of treatment all whilst considering your best interest at heart. The staff is friendly and proficient.

I hate that i had to have an accident to go there, but the people i have met are fantastic. Wonderful girls at the front desk ( i love my evening girl) and Preet is the best. She is really helping :)

I was in 5 different physical therapy places before and this is really the best. Everything because great, dedicated, friendly, knowledgeable, experienced physiotherapist Ray Jocksch. Thank you Ray.

Everyone is really nice there one of the better Physio places I've been too and preet is amazing she is really nice and helpful so far been a good Experience :)

Horrible receptionist! Sounds like she is miserable. Definitely will not be coming in, doesn't make you feel welcomed at all. Very rude and blunt on the phone.

Outstanding services from reception to Therapy care in particular (Jessica) and follow up by Tony! Well done all! Thank you

Several different receptionists, all have been helpful to me. My physiotherapist was kind and knowledgeable.

One of the best treatments I ever had in my life. venkata is very humble, friendly and well treated person.

Quiet friendly and courteous.