Right when I entered the door the cashier lady was yelling at the people in front of us ordering. I was skeptical I was going to get the same service. Everything was fine. I got the chocolate chip cookie, and sugar cookie. Was very pleased ! They were so soft and warm. Wish I got more! But please work on the staff and service.

These cookies were so good! They were swarm when we got them and brought them home to enjoy. Even the following day they were still soft, chewy, and really delicious. The young lady working was also really nice. The store smells wonderful. I recommend this place if you’re in the area and are looking for a nice treat.

This location is ONLY getting 2 stars for the taste of the cookies. I received TERRIBLE customer service here. The employee could have at least ATTEMPTED to hide their terrible attitude. Attaching the receipt in case management cares enough to address the employee and resolve the issue.

The cookies are good, but after 3/3 for late deliveries, I won't order again. I'm not talking five or so minutes late; my last delivery arrived (cold) two hours later than the initial delivery window. Disappointing, especially for a store advertised as a delivery service.

Oh my this place is awesome. I am so glad I accidentally found this place when I was trying to find the hospital in the dark. Most certainly will be back!!! I had chocolate chunk, peanut butter and snicker doodle (and some extra to take home but doubt I will share, LOL)

I’ll never have a bad thing to say about their service. Those employees work hard in an insanely busy area. They’re open when everything else is closed. Plus, THE COOKIES. YUM. I hope the company gets it together and fixes their POS system.

Tonight was my first time coming into this location and Insomnia as a whole. I came in a bit less than an hour before closing - plenty of time! My boyfriend and I are not the most picky people on the planet and it is hard to disappoint us.

Don’t expect to actually get your cookies. We ordered at 6 pm. We were told it would arrive around 7. As it approached on the tracker, I went to our hotel lobby and waited for 20 minutes. Finally checked again and it disappeared. I called

Well who doesn't like late night treats ...want cookies,brownies or ice cream or both together this is the place for you, the staff is friendly and they are definitely open late if u need late night sweets ...I always order a monster ice

Unfortunately these cookies were not worth the price tag. My wife frequents this location, but the last visit however was underwhelming Surprising. The cookies were smaller than they typically are. They were not soft and because of this

I love love love the cookies but the service at the Westport location is absolutely horrible. Specifically the short African American woman that works there. She has the worse attitude ever. If you don’t want to be there and help and do

Who doesn't love hot fresh cookies? This has to be Cookie Monster's favorite place because it is for all the adult cookie monsters in our house! We each have our favorites: one of us likes chocolate chip (ok we all do); one of us loves

Extremely terrible service! The don't even deserve a star. There was this caucasian kid behind the counter serving me, early 20's black hair cut short. At first no one was at the counter. I had to call back there, "hello?" I placed my

Your cashier was horrible. Not helpful, looked tired and ready to go. But that's not my complaint. I bought a 6pk at 12 and some change, I cup of ice cream (2 scoops)for 5 and something. How her math comes to 24 dollars is still

Actually was here for a job interview! The hiring manager, Kimberly was very nice and easy to talk to. The interview went smooth and felt comfortable and at the end I left with a six pk of their AMAZING cookies!! Oh SO SO GOOD!

The cashier was incredibly rude. Stared at me like I was insane because I didn’t look at the menu before coming in with my friend. Super unhelpful and looked like she didn’t want to be there. And they were out of everything.

Delicious warm cookies, gooey and delicious. If you like a crunchy cookie this is not your place. We enjoyed Anthony’s cheerful attitude and sweet singing voice. ☺️ I loved the deluxe chocolate peanut butter cup cookie.

Went at 7 pm and they had only 4 cookies available. "How long till some brownies are ready?" "30 minutes." Not a great first impression when the place is open till 3am. Walked out and went somewhere else. More

When did this business go down hill? If you come here expect a rude attitude. The most unwelcoming service I’ve ever had. Especially these two who clearly hate their job. Will never be going back. More

Insomnia Cookies in Kansas City is a decent late-night dessert option, but it didn't quite live up to my expectations. Here's my three-star review. It would be a 3.5. if that were an option.

Very rude lady taking my order. Worst customer service I’ve ever experienced. I would ask for a cookie and she would interrupt me saying “we don’t have that” Cookies are so good though. More

Had a super good experience with insomnia cookies. The attendant was superb and the cookies were AMAZING! They also had the GF cookies my girlfriend needed (: 10/10 will be back (: More

Dropped in to grab some of these yummy warm cookies...always a delight. The sweet lady behind the counter was nice. Hard place to find parking but definitely worth it the trip...

Nice place if you have a sweet tooth. The cookies are delicious, they are moist and melt in your mouth. The ice cream with it makes this sweet treat perfect.

Cookies were extra warm and good. The employees were friendly and helpful. We enjoyed every bite. They were out of water otherwise they'd get a 5.

The ONLY reason I’m choosing to give 1 star is because the cookies were great. But nothing else about our experience merits a positive review.

This place is awesome. It's in a great area with other great places to eat at. The ice cream and cookies are amazing.

Best cookies I've ever had!! The confetti and peanut butter chocolate chip deluxe cookies are my favorites!

This place is awesome they serve warm cookies until 3am and they deliver if you get late night cravings!

Be ready to have your mind blown! The cookies are absolutely off the chart and so are the brownies.