Had a fantastic experience here with Cathie, I was registering, licensing and insuring my out of province vehicle after recently moving to BC. She made the process seamless and helped me get a fantastic insurance rate. She was excellent at explaining all the different aspects of the process, most of them that I was unfamiliar with (due to being new to BC and Canada in general) I really appreciate the brilliant service I received from Cathie and the whole team here and wouldn't hesitate to recommend to anyone in a similar position to myself.

Highly recommend Paul for help with your insurance coverage needs. I was looking to renew my car insurance and he helped save me hundreds of dollars. He spent an hour+ with me in person to understand my situation and run multiple quotes. He continued to follow up and work with his colleagues over the next week to take care of my unique situation. Excellent customer service and I trust him in helping me find the best coverage for the best price for my insurance needs.

We’ve had home insurance through another broker for many years but changed it according to my friends' recommendations. Ali has been exceptionally helpful and has provided excellent customer service. He is courteous, knowledgeable, understanding of our specific concerns, and corrects some issues with our policy. As a result of his open and honest manner, he gained our trust, and he was very diligent, conscientious, and patient. Would recommend him highly.

Just in from Alberta and needed to change all my automobile insurances etc over to ICBC, daughter recommended this location. I was treated first class by their agent Ali and a problem or two, neither their or my faults, needed a call into the ICBC bureaucracy. I was about to give up when he smiled at me and said "don't worry, we'll get it done". They did and I left as a satisfied customer appreciating the more than competent service I had just been given.

I have just signed up with insurebc for my condo home insurance. The process is simple and easy to understand. All my questions were answered through scheduled call and email. The service is professional and responsive and Ali and Richard were able to provide solutions to my needs. The premium is reasonable for the coverages I need. I would not hesitate to recommend insurance Arbutus to anyone. I would highly recommend this branch.

Twice now while renewing my policy I was put on a strange payment plan instead of a simple monthly one. I spoke to someone on the phone both times and was told I could simply email a picture of a void cheque. Well, here we go again. Had to come to the office only to be told I would have to pay my policy in full?!! This was the branch manager Cathie I was dealing with. Never dealing with Arbutus insurance again

Just dealt with Richard R who was unbelievably quick in responding to my request, really thorough in explaining all the details of my Policy, kindly enquired about an injury I had recently sustained and wished me well, and had my whole request wrapped up in about 10 minutes. Genuinely couldn't have asked for a better experience! Top professional! Give him more money!! :)

I called in inquiring about rental car insurance coverage through ICBC. Nadira was prompt and professional. Instead of paying $200-300 on the insurance packages offered by the rental car company, I paid well below $100 for 7 days of coverage. Inquiry and payment took less than 12 minutes of my time on the phone. Well done! I highly recommend giving this place a call!

Cathie and her team of professionals at Arbutus Insurance take care of all our insurance needs from House insurance, insurance on investment properties, business office policies, and even our auto insurance. They are our one stop shop for all our insurance needs. I highly recommend them to all our clients, friends, and family.

Richard helped me to set up my new apartment Insurance, he is very professional and knowledgeable. Richard made sure that we were covered correctly for our requirements. With our move coming and feeling quite stressed, Richard has a pleasant calmness that helped me immensely. Thank you !

Cathie at Insure BC Arbutus branch was very helpful, approachable, good at explaining our home insurance options to us, but most of all honest. As first time homebuyers we knew nothing about home insurance but it was obvious from the get go that Cathie had our best interests in mind.

The people in the office are just wonderful! Consistently outstanding service with a friendly vibe in the office. I have been a regular at this office for some time - special mention to Cathie the Manager who is extremely knowledgeable and caring. Well done InsureBC Arbutus!

InsureBC Insurance is my go to place to renew my ICBC insurance. Exceptional service, very friendly and helpful. I will definitely recommend them to anyone who needs advice on their insurance. Lovely people! Thank you for years of great service!

I was met by an employee by no fault of her own (as I'm guessing she was new) didn't know how to help me with a quote. She asked another woman for help who was kind enough to step in and assist. As this other woman was talking to me, mid

Excellent customer service from Mary and Cathie. We needed to cancel a policy due to death of a family member, and we received the right advice, necessary forms, and friendly service to help us through the process. Thank you very much.

I just got an insurance coverage here working with Richard Rees. He was an absolute delight to work with and he saved me $400 on the next best quote I could find from other places for a similar coverage which was about 30% cheaper!

This place has very good service. I have bought and sold my car with the help of one of the brokers here, and they have gone above and beyond what most brokers would do for me. I highly recommend the extra drive to go here.

Experienced the best service with Ali here. He was knowledgeable, fast, and nice. He went above and beyond to provide the best service for us. I will definately recommend this place for any insurance service you need.

Richard has been very helpful there, they will advise you what is best for you and can be trusted. Been going there for my car and motorcycle insurance since more than 2 years now

I’ve been very impressed with the quality of service provided by Richard and the rest of the team. Thank you InsureBC for making auto insurance something to look forward to.

Today, my brother and me come to this store to register our car to BC. Louma really help us a lot. Make this hard thing easy. 45 mins done all the work. Thanks

Richard was amazing he even stayed late when a system was down earlier in the afternoon! Very helpful getting us set up with insurance and registration.

I had a women Cathie assist me and she was was extremely rude. I would suggest having someone else assist you or go elsewhere.

I'm happy to find someone in the insurance that I can trust, I'll definitely introduce you to my friend, Thank you Ali.

Ali is an incredibly skilled insurance broker, providing excellent service and valuable expertise to their clients.

Did my yearly renewal over the phone due to C19 and it was fast and easy. Cathie was fantastic to work with!

The only insurance broker I will deal with. Cathy truly knows everything and makes the process so painless.

Richard is very patient and helpful. The best insurance service I have ever had. I will come back.

Amazing service. Professional, friendly and efficient. What else could you ask for?

Quick and easy to renew insurance for my Kamparoo trailer