I called J.R's plumbing since they had been sent out by my water company, S.A.W.S., after the 2021 winter snow storm Uri. At that time I received a low income "Uplift" voucher. I called this time because they had been professional, curious and efficient. This time was a totally opposite experience. They missed their first appointment completely and I had to call to reschedule. Their technician was late on their second appointment and he didn't have the basic parts I had asked for in advance, a shower kit and a new outdoor hose spigot. I had told them what I needed and that I was retired on a low income budget. The technician left to "go to the warehouse for parts" and was gone for almost two hours. That was "time on the clock." I asked to cancel the job when they called to tell me the technician was going somewhere else to try to find the part only to be assured by the owner, "Angie," that she would work with me on the cost. When the guy came back he installed the parts within minutes and demanded two hours on the clock and $60.00 in parts. I asked for the receipt on the parts which he refused to provide. He started screaming at me and said he would take the parts off and leave when I was on the phone trying to get a hold of "Angie" who was now unavailable. I was alone in my home with this guy was screaming and threatening me. The bill was $400.00 for a Moen shower knob ($12.98 at Home Depot) and a hose spigot ($11.78 at Home Depot) which J.R.'s Technician said he purchased at Home Depot Pro Desk (which gives contractors a discount). They are the two cheapest pieces for those parts Home Depot sells. I don't know if the Technician refused to give me the receipt because he tripled his costs or because he had them on his truck the whole time. J.R.'s Plumbing is not the same business and I really suggest you choose someone else. I could have received better service hiring a plumber from Craig's list.

This is by far the worst plumbing service in San Antonio, I made the mistake of not reading the reviews before I hired them, don't be like me. Plumber came over and determined we had a leak on the main line  due to tree roots. Plumber worked for about 4 hours (tried billing me for 5 plus excessive "material") at 175 dollars per hour,  the leak turns out was not fixed nor properly identified and continues. Their office does not respond or follow up after calling them to fix their mistake. Zero stars if I could.

Extremely unprofessional came out and charged 350 to dig one foot of 16x16 and gave me a story that it was going to be over 2k dlls to fix, luckily my neighbor saw everything and told them not to do anything , called another company that charged 120 to do the repair , which was minor. If you dont know anything about plumbing these guys can really rip you off. I was very fortunate in this situation. would never call them again, & I recommend you skip this company if you have plumbing problems.

Mario and Bobby went above and beyond to ensure the thorough repairs of our plumbing system (toilet, hot water heater, T and S valve). They both demonstrated the utmost professionalism in their mannerisms and work ethic when communicating what was needed to resolve the issues. J.R.'s Plumbing is truly fortunate to have Mario and Bobby as outstanding plumbers in their company.

I had Bobby and Mario come to my house for the conservatory program. And they did it awesome job. I would definitely have them do some work on my house again. professionals I will give them 10 stars. If someonereading this, please give them a raise . Thank you, Jsending them to my house. Thank you, j R's plumbing. …

J.R.’s Plumbing was great and easy to work with! The value and professionalism for all services provided in my home was amazing! This a wonderful women owned business! Thanks Angie for your professional staff and having them at my home on time!!

Mario and Bobby are real professional. They were very helpful and fast on installing my new shower valve. They help me find somebody for sheetrock replace. I will use them again.Thank you Guys

Both Mario and Bobby were very attentive and professional in trying to find the plumbing leak. I highly recommend them both to anyone who needs help with their plumbing

Always done right the first time. I have used them 4 to 5 times always 100% satisfied. Beautiful new kitchen sink I got yesterday. Thank you JR's, Bobby & Mario

Mario Ramirez and Bobby Lopez did very good work, much of it because my house is old took a long time, but worth it to me.