I can clearly and wholeheartedly say that this is the worst JB Hi-Fi branch ever. I was after a pretty specific product, iPhone 14 Pro Max, when I’ve visited there. When I got there, I immediately asked for help, but as soon as I told them I was looking for an iPhone, they immediately said me “naah, sorry we don’t have any” without even asking which model or version that I was after. Then I had to insist because regarding their website there still should be some. So they said sorry and actually asked for the specifics of what I was after, but as long as I gave the details they said “uhh, yeaah, sorry but we sold that one!”. But fortunately I didn’t bought that lame excuse neither. So I kept on insisting. I asked them if they were sure and I requested it double checked. Guess what?! It turned out to be there and I somehow maned to bought it. So, unfortunately as I suspected, the guy just lied to me without thinking. I had to talk and insist my way through to be able to spend $2400. That was the worst consumer experience of my life. I’d never visit there even if my life depends in it and I’d suggest anyone else to do the same. Seriously, whatever you’re after won’t worth it.

Attended the store today querying a pair of head phones and their price / available colours. I noted that there had been a recent sale on the headphones and asked whether there was any flexibility in lowering the price. I was told by the sales assistant there was not much wriggle room. Fine...no issues, I would consider other options. Please note I did not raise issue to this or attempt to debate the price and was happy to leave the store at that. I did not appreciate upon leaving the store to be told by the sales assistant that ‘well you should of got in your car and came when the sale was actually on’. I’m sorry, I didn’t actually know I wanted to buy them then. Thanks to your rude assistant, I attended Harvey Norman next door who did even better did an even better deal then JB’s previous ‘sale’ price. Thank you JB I’m happy to have given my business elsewhere and have saved myself $115. JB, don’t bite the hand that feeds you. Without your customers, you all wouldn’t have jobs. Maybe teach your workers to have a little more respect

Came in a few months back looking to buy a new laptop and sought some advice from a senior sales person. The store was empty so I spent a couple of minutes going over the options I was considering with the worker. To make small talk I mentioned that I worked at another JB Hi Fi location and his demeanour immediately changed. He refused to keep serving me and told me I "should have led with that" and directed me to a manager, i assume because he couldn't be bothered spending 5 minutes getting staff pricing in order despite the fact I wanted advice on computers and not an immediate staff sale (but he didn't give me the chance to even mention that) I left the experience feeling that he was only concerned with his commission, despite the fact there was no one else in the store to serve. I spoke briefly to another sales woman after making the decision alone and she sold me a laptop (despite the fact she wasn't a manager) Overall just a disappointing experience, genuinely won't be coming back.

The store was busy but Sonja acknowledge us while with another customer & got to us when she could. She was able to help us quickly & efficiently because she knew her stuff! I'm not a tech person & she didn't waste time explaining all the specifics & numbers that mean nothing to me. She listened then explained why she was recommending the phone she did. Even showed me a comparrison on the phone cameras to help explain. She knew she could change my plan to save me money, give me a better deal & wasn't trying to sell me a product i didnt need! Her customer service was awesome & Im super happy with my purchase!

Thankyou to Michael and Harley for the best customer service experience that I have received in a very, very long time! Michael you were constantly communicating with me during a very busy black Friday sale day, letting me know you would be with me as soon as possible. Harley who works in the delivery, collection area just as amazing as Michael both making sure they gave me customer. Service at the highest level.. Jbhifi you are very lucky to have two fabulous young men working for you and looking after your business as if it was their own. Thank you both for Excellent service.

Omg! Is this place an enigma. Glad I am not a shareholder in this company, seriously as they simply do not want to sell their stock! They impose rationing on the sale of trading cards that they have boxes of, 5 packets per sale per day is an absolute joke. I was kept waiting for half an hour the visit before last when the rationing occured, for the managers' approval to be able to sell me a packet of Pokemon Holloween cards?!! Seriously don't you guys at JB want to make sales?? Guess I will just have to go to EB games to avoid narcissist trade practices.

What a great experience! Josh helped us with our decision to buy a coffee machine, and it's very rare that we spend a thousand dollars on anything so extravagant, but he was a bloody superstar. He was run off his feet... It's Boxing Day, and there were 3 people before is who needed coffee advice, and even though we had to wait about 20 minutes, Josh kept touching base saying how long he'd be and apologising. Then it was our turn, and it was like we were the only customer in the store. Well done mate, thank you for an excellent shopping trip

I had a helpful experience yesterday with a young gentleman who helped me find a charging cable for my phone to operate Android Auto in my car, which didn't work with my new phone. He was able to give me some advice about the chargers and allowed me to test it out in my car before buying, and even though I couldn't get it work work straight away I decided to buy it and after getting home and doing a bit of navigating in the settings it worked! Unfortunately, I didn't catch his name, but thank you, JB Frankton, anyway, for your assistance.

We recently finished building our new house and had to go shopping for a new tv, soundbar and robovac. We went to a few other retailers then walked into JB HIFI home centre and the pleasure of dealing with Allan, he was very helpful and sincere in helping us, we walked out with a all that we required for our new home, got a great deal and dealt with a genuinely great salesperson!! I went back a week later and purchased a eufy wireless security camera kit and doorbell from Allan.. a well deserved 5 star rating, thanks for everything!

A big thank you to Luke's customer service, the store was so busy last Saturday and not enough staff.The guy from electrical appliances called Luke was so helpful, very nice customer service, and went out of he's way to help me. I did spend a few thousand, they really need more staff on Saturdays.. thanks again Luke, I had a lot to do that day so couldn't wait and Luke was so nice service made me want to buy more and i am very happy to buy lots of good electrical appliances and a smart TV.

Went in for a 12 max pro screen protector, the very helpful guy behind the phone counter told me a 13 max pro would work (it doesn’t) Thought it would be a drama getting a refund or exchange but they were absolute champs about it. Refunded it and put a new protector on it. The chic that helped me was an legend and did an awesome job putting it on for me. Really appreciated it. Every other time I’ve been there always had a good experience. Little low on stock but otherwise great.

iPhones are not returnable even with a factory faulty issue, why should I bother to buy from u guys again. I paid for a new phone u guys should replace that phone for me. Why taking couple of weeks to fix it. Its just so wrong to buy any Apple devices from u. Now, i need to take my phone to apple myself to fix it what a kind of customer service is this. Its on your own risk service even with apple care its a bad plan to buy any iPhones from JB-HI FI

Your One Stop Electronics Shop. Amazing staff. Very polite and respectful. Staff possess a wealth of knowledge with all devices and gadgets and are always there for assistance. The affable sucurity guard help with pointing out help too and always has a great smile. The layout is easy to traverse with everything bundled up in their own groups and well displayed and all having specific staff allocated to those region with in-depth knowledge.

15 minutes standing around waiting to be assisted, to the point where other customers are asking me if I work in the store. 4 staff members having a chat around the computers, and 2 more near the counters also just having a complete chat. One girl with red hair, seeing someone ask for help - looks over and scurry’s to the backroom. Honestly how are you even still trading. I drove 2 mins over to Good Guys and got the machine cheaper.

JB is one of those places I hate to go in, as I become a kid in the candy store, looking at all those things that I know I dont really need but I just have to taste, or buy because they are on "special". Its also a chance foe an old fogey like me to update myself on technology with guys and girls who actually know a bit about what they are selling. This store is on the main road and their is ample parking, so it good for me

An older lady with grey hair and hideous unflatting appearance mocked me due to my confusion. I have a disability please teach your staff how to accommodate to us. A bearded male staff looked too tired to work. The young girls were busy on the phone. The security did not care and I witnessed them letting a bogan steal something! I give it two stars because it is a decent JBHIFI store.

Went this morning regarding our current TV. Absolutely sensational service provided by Moh the TV department manager and Komal. They were both extremely knowledgeable with the products and very professional. They went above and beyond with the service and providing a solution to our problem. Thank you so much guys, we are very appreciative!!!

We get fantastic service every time we attend this store. Dan, the manager, is exceptionally helpful, well-informed, and couteous, and every staff member in the store has been helpful, informative, and attentive when we need assistance. We never go anywhere else to buy our electrical goods as we value great customer service above all else.

While JB was massively understaffed last Sat, the young gentleman who initially served us in the computer tech department knew his stuff and was incredibly helpful. Area sales manager was also super helpful and apologetic for our wait time. Lucky we had all the time in the world. Would not have made a sale if it wasn't a Saturday morning.

Friendly staff, I've had a few great experiences in store now. Expect to pay more for similar items though, JB have been less competitive in recent years on games and computer equipment. But their range is excellent and their staff are friendly. It's a great place to go to touch and feel what your buying even if you do pay a little more!

Feb23 had what I wanted. Wouldn't discount even though the box was dusty. Oct22 still great service. Knowledgeable and friendly. Og:Very pleased to say the service here has improved enormously over the last year. Really happy with the service I get now from friendly respectful people. Decent products and usually a decent discount.

These guys really know their stuff. Spoke to an assistant about buying a laptop and there was not a question he couldn't answer, plus he was very happy to share his time with us even though we'd already told him we were going to think about what we wanted. The shop was clean and very well presented. Keep up the great work guys!!

Never had a bad experience here. Went in on Monday to buy all new appliances for our home, and we were given nothing but the best customer service from Aden. He was a monumental help in choosing all of the products that best suited our needs and was polite, caring and engaging with everything he said. Great prices on everything.

I just purchased a new 7.5kg LG washing machine, and the service that I received from a store member called Josh was absolutely phenomenal. Josh was so amazingly helpful, he actually installed the washing machine for me, which the delivery guys failed to do. Thank you Josh you have no idea how much I appreciated your help.

Just purchased ourselves a new Samsung Telly in that process we were assisted by Ben and Alan plus the installation guy Mick then Dan who when I rang to pass on our congrats on a job well done by all it was Dan who took my call. Well done fellas good service, lots of tips and hints really impressed. Steve and Carol Hancock

We had visited several stores on this day for our needs, including other JB Hi-Fi's The staff member who helped us was fabulous, engaging and genuinely wanted to be of assistance. Made the decision to purchase here an easy one. I have shopped here several times and have found them one of the better JB Hi-Fi's around

Some of the worst customer service I've ever received. 28 calls made to the store across a day and not a single time could I even get through. If your unable to answer your phones, make a message that says so or turn them off. Letting them go through only to ring indefinitely is beyond substandard for a tech store.

Amazing service and staff members know there products. They are very helpful both on the phone and in store.But will not provide a receipt other than to my phone which l can not open. So l feel this is not great if l need to claim if the item has a fault. So they lack customer service in this area

Had to get a pair of headphones returned under warranty. Spoke to Luke to go through the process. Luke an absolute legend and definitely knows his stuff! From recommending new products and listening to my requirements, he was able to nail down a new pair for exactly what I need. Absolute champion

Went in to browse the vinyl section. I has to leave empty handed as the way the stock is displayed is NOT how you put vinyl on shelves. It should be front cover FORWARD not backwards and on their sides. No record shop I've ever been in stack them like this. Just plain awful and frustrating.

Excellent customer service here. We knew what item we wanted to purchase so the girl was able to find it immediately for us. In addition, an extended warranty was well explained. A much better experience than wandering around the huge store trying to find the item ourselves!! Thank you

Every time, friendly helpful staff, quite often run off their feet but still happy to greet with a smile and all the assistance anyone could wish for. If they don't know the answer, they never stop till they find out so I have always left with what I was looking for. Keep up the good work.

I recently purchased 2 new Apple products (iPad and iPhone). The customer service is outstanding. From my initial enquiry about which model and pros and cons right through to the purchasing experience. The back up afterwards was amazing. Thanks Michael and Sonia for all your help.

The sales person was rude. And only money flashed in his eyes. I ordered my apple laptop here and the price dropped. They didn't tell me at all and try to delay the delivery in case I would argue for the price drop things. I found out this later. I don't like the experience there.

Really great customer service today with my click and collect. Was chasing up a robovac that I couldn't find online. Dealt with "Jackie" I believe in that department who was lovely and so helpful. Found one for me, and had it ready to collect in within 30mins. Thank you so much.

Really friendly and personable service. Helpful employee helped to price match the product with an online advertisement with no questions asked. Not my local store however I wouldn't hesitate to use again. Overall a positive experience and outcome. Thank you.

Well stocked. Plenty of helpful staff on floor to find what you are looking for. My items weren't on special, but there is a catalogue special running at the moment. Staff also help me carry my purchase out to my car. Carpark straight out the front of store.

JB Hi Fi Frankston home does any one there work. I tried to call your business 5 times at 9 am. NO ONE COULD ANSWER THE PHONES. You just lost a big sale I was going to spend about 3 thousand in your shop. That is ok Harvey Norman would like the sale .

Had a really good experience with the Audio team,Bought a record player that was not working with my Sonos5 and Ben was a wizard, gave me plenty of time to trouble shoot and sorted my issue out. Just great crew that care about the products they sell.

I had a a great experience and a lot of help from Mo to assist with a new tv remote as my dog chewed my last one. I went in with a lot of anxiety and stress because I didn’t know what I needed, but Mo was very helpful and patient with me. Thanks Mo!

Good customer service should be acknowledged, and Dan and his team are outstanding in serving their customers and going above and beyond. There is such a great, positive vibe in the store from all the staff. Well done and keep up the great work!

Very good customer service been provided by one of the team. Iam very happy with range of product and service. The store looks clean and easy to find product. I will Highly recommend this store for everyone and my friends. Good job. Thank you.

JB hi-fi is always a Favourite to visit for a lot of home products from washing machines to Clothes Dryers - Fridges - appliances for kitchen & more.......!!!* The staff are always handy to help you along with your query & Service with a Smile

Purchased a front loader washing machine from Jackie, absoule hands down the best service I have ever had. Jackie not only set the bar for great service but did so effortlessly. I cannot thank her enough for the lengths she went to helping

Was there for 20 minutes trying to preorder the S21 FE, no one was tending to the phone area for ages, had to ask multiple staff for someone to come. Just went to a different store. Staff here clearly don't make commission or at least they

Apparently they’ve change their policy you can’t price match unless it’s in the local area is something they’re trying to get out of price Matching, thought they were a good company but obviously they’re not, cheating Is What they do

Bought a new dash cam for my car, found the young man who helped me not only was good at his job but also had a fun sense of humour. Good to be able to walk out of a store with what you set out to get, thanks JB Hi-Fi your the best.

After leaving The 'Good' Guys with very low expectations, the bar was set low, but upon entering the store Ben came to the rescue, was super helpful and exceeded expectations after T.G.G experience. Great customer experience.

I bought Steam $35 card on Tuesday and it was faulty-error. Took back on Saturday and saw manager Liam and would not give me replacement card ! I have bought TV'S and Psn games from this Store. Not good enough !!!!!

Lots of good stuff. Lots of staff floating about. Already knew what we wanted and a fair bit of time was wasted on trying to be convinced otherwise......why sell something you don't think people would really want?

My Logitech speaker system (purchased in June 2020) died a few days ago out of the blue. Called just before close yesterday (without the receipt) and was told the exchange or refund would be no issue.

We spent quite a bit of time looking at printers without anyone coming near us. Very poor customer service considering there were not many customers in the store. You guys need to lift your game!

Jess is a super lovely and helpful lady from Music Department! She helped me find the last piece of a vinyl and assisted with the transfer efficiently. Jess simply made my day, thank you!

Fantastic staff here!!! I was chasing two AC-DC merch T-shirts and this young girl JAKI went out back and searched until she found me what I was looking for, her customer service was

I was only a little disappointed on the value of customer service who only wanted to sell me an item which was way out of my budget, however a Great store though. Recommended

It's just a shop, but boy is it confusing to walk around. After finding what I came in for, I couldn't find the check out! They are to the very right hand side of the shop.

Huge thank you to Lachie for helping me find the right laptop to suit me for a great price, also hooked me up with a good deal for virus protection which was a great help!

Excellent Customer Service, great prices, never bother to shop anywhere else. Incredible product knowledge, don’t need to shop around. Would highly recommend this store.

I bought display TV. They forgot to put the tv stand in the box. I returned back to the shop and grabbed it. They just said sorry and nothing else, super ridiculous.

SO....i returned a BRAND NEW set of airpods last week that i got for Christmas..... I opened them a few weeks after Christmas 2 find the left airpod didn't work @

This store is always so helpful, had interaction with Joanna today and she went above and beyond for me! 5 star customer service every time I come into this store!

Came in to swap a power bank that broke which I had purchased from a different JB. Staff here were so helpful, had me on my way with a replacement in like 10mins

Great JB as the staff I have encountered have always been friendly and helpful. Sometimes a bit of a wait for assistance. Car park out the front is bad

Knowledgeable and friendly staff who appear to enjoy their work environment. Reasonable return policy. Rather support JB than Harvey Norman anyday.

Great service. Very helpful and solved my (phone) issues in quick time. Good communication. I keep coming back to this store for the service!

I'd like to leave a special thank you to Riley, who successfully assisted me while buying something to improve the audio quality of my music.

Very useful being so local. Great for all my needs. Staff are amazing and helpful. Store itself is quite big and contains a lot of stock.

Always great customer service whenever I swing into the shop. Staff are extremely knowledgeable and always enthusiastic to help.

Tried buying a Segway scooter today but the staff are too busy discussing their weekend plans. No worries, I'll just buy online

I had a lovely lady named Jordan at Frankston who helped me choose a keyboard. She was so helpful and patient.

Great selection of computers, found what I wanted, salesman was very knowledgeable and helpful, thanks

Was served by Izzy, worst customer service. Will be giving my business to Harvey Norman from now on

Great service, needed the help, and got it. Salesman was very informative and patient …

Staff have always been very friendly and helpful every time I come to this location.

Huge range of puzzles now stocked, seems to of taken on a few of the zing range!

Great service, good team communication, excellent prices on electronic products

Very nice place to shop and very helpful if any problems with your purchase.

Always have the stock I need. They just need more staff on the floor.

Need far more money than I have to visit here. Great range. Pricey

Big store with attentive service from staff. Highly recommended.

Great place, friendly helpful staff got what I wanted and more.

Great variety of goods and friendly staff who know their stuff.

There's not much to say... it's JB Hi-Fi. Plenty of car parks.

Staff are friendly. Prices are reasonable. It's a regular JB

Zoe and her team were very helpful with some great advice.

Had to hassle staff for assistance. Didn't have products

As good as most JB's. Staff were helpful

Good stock range Staff are quite helpful

Great selection and knowledgeable staff

Good products,s ervice and good eople