JSB has proven time and time again that they are the best solution for insurance needs. I have been able to easily and quickly add or remove a vehicle to my policy, rates so reasonable, my friends can't believe what I pay. They are polite and professional and still make you feel like you are family. No matter what scenario I present, they quickly verify their understanding and always find a way to make it happen. For example, I was purchasing a vehicle thru a broker, for various reasons, the broker could not deliver on time. He brought his personal vehicle to my home for my use until my car was ready. I was not comfortable using his brand new auto, he had barely owned it a day, and he showed me that his vehicle policy covered me driving. I still felt uncomfortable and so I called the geniuses at JSB and asked if I could purchase a temporary policy so I would have peace of mind. They had a product, reasonable pricing and the transaction was in place within a few hours of my initial call, including a proof of insurance card via e mail that I could keep on my phone. Another time, I had a severe unexpected illness and everything went on hold including payments. Within a couple hours of my return to the world, JSB had my insurance back in place. All this without extra added fees or or any demeaning comments about my ability to function as an adult. I have presented them with some challenges, including a member on the policy with quite a few speeding violations. They consistently provide me with excellent assistance and my rate was lower than what I had been paying despite the point. They are always going above and beyond without prompting. Robert, Henry, James, have been my main contacts and the integrity of the business comes through every time. I have had great service from the insurers they provide me with. A vehicle I owned was listed as a total and the company was so polite and gracious about making arrangements for my check to be delivered promptly, this was after they thouroughly explained all the options. If I have ever had an issue with anyone I am insured with, JSB is always there to intervene and become my advocate. I could go on for hours maybe days about these guys. Bottom line, I have had insurance for over 50 years, and some of the companies I have worked with have been adequate, and some way less than accommodating or even polite. However, the last 10 years that JSB has taken care of me, very time I feel like I am a personal friend or family member. I never thought I could be complimentary about insurance and coverage, but JSB has made it possible to enjoy dealing with insurance needs. Please, if you are looking for the most excellent customer service, products to meet your needs at the price you are wanting to pay, and unlimited support, CALL THESE GUYS. You will never regret it and your insurance needs will suddenly disappear as the fairy godmothers take care of all the details and treat you like royalty to boot. Sincerely and with gratitude to experience an excellent business operation, Sandy Ice.

Listen, there may be worse insurance brokers and companies in the Los Angeles area, but there absolutely are better. Do yourself a favor any do more research, or go at it on your own. I had used JSB to find an auto insurance policy for my car last year, and they had appeared to be incredibly helpful and friendly. However, my experience since then had only been disappointment after disappointment. The insurance plan they sold me and put me in was a joke and beyond aggravating. After fighting with the insurance company JSB sold me just to start processing my claim, I tried to use JSB to contact the company to handle a claim that wasn't being honored. The claim wasn't being rejected, it just wasn't being honored, for a week. Despite the promises and claims that JSB was helping me out, I never heard back from them as to the help and assistance they claimed to have been providing. I was the one who finally got my claim pushed through. Then, after all the headache, I had begged and pleaded with JSB to find me a new company and policy so that in the event I ever had to call upon the contractual services agreed upon in the policy I purchased, I wouldn't have to be abused by the same company. I begged JSB to find me a new policy, and they again made claims and promises to do so. 3 months later, after having heard NOTHING back from JSB, nor receiving any new policy options, I spent 2 hours researching and signing up for a new plan with a new provider on my own. In a more recent development, I just received a Cancellation Bill from the insurance company JSB signed me up with. I had to contact JSB to have them send the cancellation letter, alerting the company that I would not be renewing my policy upon the expiration date of my policy. Guess what JSB neglected to tell me would ever happen with the policies that they sell: You get a $100 cancellation bill. The nickel and diming, and deceitful behavior just never ends with these guys. JSB appears to have your interest and your well being at heart. JSB pretend like they're going to help you. In reality, once they've received their commissions and fees from you, you don't matter at all to them. To add insult to injury: as opposed to helping me and looking to help, JSB had my previous yelp review removed, claiming that my review was not about them, but rather about someone else. JSB cares more about what people may say about them, then actually helping their own customers. So my official review and opinion: be very wary if using JSB. They may be able to set you up with a policy that sounds great for your bank account, but you're in for a world of trouble and headache should you actually need to use that insurance, or contact this brokerage for anything there-after.

In the past several months I've been dealing with 3 different agents. The first was very polite and courteous and did what he had to do but when I needed him when I was dealing with the DMV he was nowhere to be found. While I was trying to contact him I dealt with my 2nd agent, she pick up the ball and took care of my needs. Fast forward 6 months. My policy was going to expire in about a month and an agent named Ceaser Garcia introduced himself and let me know if I had any questions regarding continuing my policy. I blew him off and I'll worry about that when the time comes... well the time came and all of a sudden my policy expired that day which was a Saturday. I called and emailed but got no reply till Monday morning. I get a call Monday and Cesar tells me, "next time use my personal cell number. I would have taken care of you on Saturday". ( Who does that!? On a Saturday! On his day off?) He enrolled me once again and sends me my ID cards. Tuesday I go to the DMV and they inform me that I need an additional document. I call Ceaser's cell, he picks up immediately and I explain to him what I need and within moments it's in my email! To wrap things up, that was outstanding customer service and I wish I had employees like him so I could take off work knowing my business won't be burnt to the ground. Thank you Cesar for everything you did!

We have been clients of James (JSB) since he started years ago. I worked with his sister and he use to be a great advocate and insurance provider with competitive rates. This company is way too big, rude agents with terrible customer service. Not what we want at all. In the last few years, we have asked for a review of our car policy and the cost of insurance and we were alway told, “these are the best rates and with new laws you can’t get the kind of coverage you have with a new policy.” Blah blah blah. We were paying over 555.00 a month for liability for 3 cars, granted my son is a new driver, but high. I looked into it myself and found that I can get a policy with full coverage on one vehicle, and liability on the other two for 300.00 a month with the exact same cover. I looked into the fine print. JSB insurance is not looking out for its clients. It’s in bed with a few companies keeping clients at high rates, lying about what’s out there. It’s a shame, I always liked James, back when he actually picked up the phone and was working from the ground up company.

This a review for the general office of JSB Insurance, customer service and home insurance department.. I spoke 5 times to confirm a quote that was written and sent to me by email. The person did not respond, then I called back during the period that it was valid but they say the quote was now higher, even if it was written before and gave me a quote number. I asked to a supervisor and she did not do anything, but asked to send her an email. She never responded. I ended up confirming to higher quote and paid the first 3 months....but then mortgage company asked them to change coverage for an earlier date. I called back JSB again and this time someone gave me a different price and asked me again to update payment, credit card, asked the same questions again. An hour later he left me a message that the amount was a little higher and I needed to call back and confirm. I called back and the new agent asked me AGAIN for credit card, verified info, etc. It is beyond ridiculous the service they have.

I've been with jsb for car insurance for several years. I signed on because they were offering a deal for students, stayed another year because Jeremy found me better rates than I could find myself, post grad, and have continued with them since then because of the excellent customer service. I have had multiple accidents in the last few years, forcing me to deal with the always difficult claims adjusters who make my life hell. Enter Jeremy and his team to get things done, from getting my rental car coverage extended to ensuring my insurance is handling claims properly. Jeremy also referred me to a great body shop and has ensured they provide me with great customer service. I've also worked with Robert, who has been very helpful as well. Dealing with insurance is almost always a headache, and jsb takes a lot of stress out of the equation. The cost of a broker here is well worth it..... and you may be surprised at how low they can get your rates, even with their fees included.

I'm giving JSB Insurance a Fab 5 because when I called I actually I had unintentionally dialed their Number, still looking for auto insurance I told the rep on the line that I had got a DUI and that my drivers License was already suspended. He took rapid initiative and explained how he could further assist me. And led kindly led me through the steps. I was able to get my Sr22 insurance from them, on top of all that I am able to save so much money compared to the other auto insurance places I had called before them. Today I'm am A Satisfied JSB Insurance customer. I would Highly recommend anyone of my love ones to try them out if you do ask for Payman Dan he was the Rep. That assisted me. Once again Thank You JSB Insurance for meeting my needs.

I have been in the insurance industry for over 30 years and as an insurance professional I have had some great experiences and some less than great experiences. Jsb insurance has been wonderful. I will admit in the beginning they had made a mistake and when I brought it to their attention they took the time to research it, realize that the mistake was made and immediately corrected it. I have been with them for about 2 years or more and they have been wonderful! I would truly recommend their services for anyone looking for insurance coverage.

Careful they rotate brokers quicker than you can order your favorite drink. Be very mindful of policy dates when you pay in a increment of 6 months or better. They mail you a reminder after the due date and then 2-3 days later you received a policy cancellation offering to reinstate. Then when you call it's not your original broker and your told that paper was generated in error. I would respect you guys more if you just say re-writing your your policy helps me gain a Broker fee. And on top of the monopoly this new group of people are RUDE!

I want to report agent specialist Hector for awfully customer service. I had a horrid experience with him. I was having problems with my telephone line and he assumed I didn't wanted to talk to him even though I ask for a quote in the website. He also had a very rude tone and was escalating everything instead of descalating and I feel like you have to have those skills in order to deal with clients since we now less than you about insurance. Thank you i also asked for his full name but he failed to provide it.

I yelled at Joe today because I’m so frustrated at my Husband for inputting my phone number to be used for quotes. Obviously not Joe’s fault. Joe is just doing his job, but this was about the 20th call I received today (from varies insurance places) and I was just over it. Joe was superhumanly professional and nice the entire time. He deserves a medal and a raise. Thanks Joe for understanding my frustration and I’m so sorry for yelling at you. ❤️

I was having trouble with my account such as logging in for my respective insurance company, and a few other informational gaps. Joyce wasn't just professional but efficient and fast as well! Took no more than 5 minutes to help me through my issues with no gaps for error or wasted breathe. JSB has always been on top to resolve issues and provide best insurance rates but Joyce really helped make my frustrated day way easier! Thanks!

Keylyn has made the experience of getting insurance quote and signing done very easy. She has gone above and beyond as far as expectations. JSB insurance has done an amazing job at finding the company to cover our 3 cars for the family. Keylyn has made it incredibly easy and she would text and call as follow-ups to ensure we got what we needed. Fantastic customer service and dedication to work. Thank you very much.

Worst insurance agency. They are basically car salesmen and will say anything it takes to get you to sign with them. They have deals with several insurance agencies and find the best one for you. Well they signed me up, then for some reason they had to cancel it and move me to a more EXPENSIVE insurance. bait and switch. oh and they charged me a service fee. Commission isn't enough for these crooks..

I wish there were more than five stars! I have been with JSB for a few years now and can't be happier. Outstanding customer service and rates. Payman Dan has been in incredible! He makes everything super easy and even texts me any reminders and info that I may need. I would highly recommend JSB to anyone. I have referred to a few friends and they have all had the same experience.

The helpful team at JSB helped me find the best policy for the lowest price, and I've done my research! When discussing my options, I genuinely felt that they were trying to help me get the best deal. They are also very knowledgeable and experienced in the insurance industry and I will come back to them for all of my future insurance needs, both business and auto.

I’ve been with JB for over 4 years now. When I feel like shopping for a new / lower rate, they make it really easy for me and often find some discount for me. And if I run into any issues like a speeding or parking ticket, the team is eager to help in any way they can. They actually helped me reduce a speeding ticket. That’s pretty cool for an insurance company.

Dealing with JSB insurance has been the best most painless experience I’ve had dealing with insuarance. Jake Weiner is one of the best most helpful agents and I highly recommend him. He’s very timely is always more that happy to help me insuring my many vehicles. I feel like he actually cares. THANKS JAKE you’re an awesome dude and I appreciate your service!!

Dominik is absolutely my hero. Amazing customer service and there whenever I've ever needed help, above and beyond. After sampling every single insurance company you can imagine in los angeles I can vouch for JSB they are the CHEAPEST AND BEST QUALITY insurance there is. Were able to cut my already cheapest rates in half. Wow!

Payman was very helpful and honest about what my options were for insurance. He went above and beyond with his customer service. I would refer friends and family to speak with him regarding insurance if they were looking to make a switch. Thanks again Payman, I look forward to being insured through JSB Insurance.

Jake and he is not from State farm haha, but he does do his job better then most... He is %100 fool proof and I appreciate him and his service. World would function better with more people with attitudes like his.. Great Insurance too and gave me the best price I've ever received

Do not go with this insurance company, they will say and do anything to get you to sign and give them money. That's all they care about getting as much money out of you as possible. Don't care what insurance company they put you with and don't care about your interest at all

JSB has made it super easy to sign up for insurance. I love having them and they are very affordable. When I first started with JSB the lady was very accommodating to my payment date and as for contacting them for emergencies goes, they get back to you fast.

I want to thank Hector and the rest of the JSB staff, for helping me with my policy updates. Adding a new car, and filing documents, was quick and easy. I've been with this company for years, and will continue to use them for all my car insurance needs.

James is an absolute LEGEND. I've never been treated so well by an insurance agency. He spent hours on the phone with me to ensure I was getting the best deal. If you want the best bang for your buck on insurance, call James! you wont regret it

JSB has always taken care of me, they notify me when I need to be, they are quick to return calls and quick to answer them. Hector has been a huge help and I recommend him as he is pleasant to work with and always makes it a smooth process

Didnt even try to fight my case, ignored me and didnt help with my insurance claim, put all kind of excuses to not file, had to do everything on my own, canceled today and got charged!, What a coincidence. Horrible customer service!!!!!

Trash customer service don't get this auto insurance the reps don't help they'll just tell you to call the insurance place they broker from to get any info or updates please please please guys don't use this service cause they suck.

Great service from Jeremy for general liability insurance started with mark benton got bought by this company helped me out with my construction grading business always helped ne good rates been recommending people to Jeremy.

I’ve been using JSB for years and they have always had my back. Recently had a mix up with the DMV, Joyce went above and beyond to make sure they had the documentation needed asap so I could be in and out. She crushed it.

You guys are really helpful. Jake is a very kind and helpful person that helped me through my process of getting insurance because of a DUI. He also helped me look for one that I can afford which I really appreciate.

Hector was extremely helpful in answering my questions with my policy. He knew all the factors in helping me decide my coverage. I felt very comfortable after talking with him that I had the best option for myself.

Keylyn is amazing. Helped price match my insurance policy and i ended with a better deal. Loved her empathy towards my situation and her willingness to help me get my insurance at all means. I highly recommend ☺️

Hands down ive never experienced professionals on every level all fhe staff are competent and knowleded in there profession ive been with JSB for a while and have no thoughts of changing provider's amy time soon.

AMAZING CUSTOMER SERVICE & RATES!! The representative Hector helped me out and found me an amazing rate and walked me through everything on my plan, leaving me with all questions answered; 10 out of 10 recommend!

Keylyn Valenzuela is the best, she always responds and provides answers to any insurance questions. I recommend this insurance because they can help find a insurance quote right for you! Jsb insurance …

This guy keeps sending me spam email even though I have no interest in doing business with him. There is no way to opt out of his emails as required by law. I won't do business with a company like this.

Sales agent Keylyn took the time to sort through a mess that (I inherited) I called her about regarding a multi car policy. I appreciate her follow through and great attitude. Thank you Keylyn.

I dont have the time to explain but they have saved me thousands per year, I use them for my business and personal cars, house, health, Its truly your 1 stop shop lowest price quality service

It is the shadiest company I ever came across. They didn't even talk to me , it was only text. Also they did not answer the 800 number they have. Someone text me from another number. ☹ …

Had JSB in the past, loved their services with Miguel. I left for some years out of state and returned to them . Had a problem but Hector worked out a deal for me to get me back with them.

I spoke with Keylyn and she was beyond helpful! She helped me get a lower monthly payment and went out of her way to help me find the right insurance that covers everything I’m in need of.

I've been dealing with JBS for a couple years they have been nothing short of great always an agent ready to help. Ceaser actually got me some great quotes recently on a new plan .

I let my insurance lap for 5 days, I was a customer for years. They screwed up my auto pay and it costed me $500, I pleaded with them and they laughed in my face. The rudest people

I called JSB about car insurance. Payman was great! He explained everything in detail and got us a great rate! I would definitely recommend him to anyone looking for insurance!!!

I been with jsb for a minute good people professional service jake was my man my insurance broker but since.he been gon I got a new insurance broker she very helpful keylyn

Just got off the phone with Hector. Such a nice guy always going above & beyond to help you out. He will always find you the best rate . Thank you hector for everything!

Keylyn was extremely helpful and efficient. Did what she could to get me a good rate for both my reinstatement and monthly premium. Highly recommend both JSB and Keylyn.

I love that Jake has been able to advise and help me get the best insurance rate and coverage and he's been there to address any questions or concerns we may have had.

They sold me the wrong insurance for 200 and when I call them to fix it they want to charge another 190 on top of that when they gave me the wrong one to begin with

Extremely poor service. We cancelled our homeowners' policy through JSB specifically due to the poor quality of service / ineptitude, and will never use them again.

Tried to get a homeowners, auto, and earthquake. Contact was notified via text and phone call. Never responded. Followed up 24 hours later, still nothing. Terrible.

I've been going through this insurance forever. I highly recommend and they are affordable, and very professional. Ask for Cesar as your agent, he is awesome

hector was very helpful with giving my dad and me the best insurance policy for our vehicles! i appreciate every help he has done for us in the past years

Never had a worse experience with insurance stay away! Was lied to and was never covered for what they told me I was covered for ! Just the run around.

Hector Lopes was a big help he got me a good quote for my insurance. I would highly recommend JSB Insurance to anyone that need good cheap insurance.

Very professional and helped clarify all the odds and ends of my policy. Keylyn was very helpful for clarifying all of my questions and concerns.

Thank you Hector for helping me get insurance today. Really helpful at explaining everything to my husband & I and also great monthly payment!!

Keylyn was able to find me a great discount, on my monthly premium. She is also very fast paced and knowledgeable, answering all my questions

Hector was amazing, he was so help and got the job done for me. I was so appreciative for his kindness and working to get me the best policy.

Semaias was a great help. He got me the quotes I needed and promptly handled all the things i needed done to keep me on the road legally.

JSB is on it when making the transition when I bought my new car. Semaias was very helpful removing my old car and adding on my new fast.

Semaias was very helpful! I have been working with JSB Insurance and Semaias for a couple of years, and they always do the best work.

Keylyn was great and made it extremely easy to add vehicle and get the best deal for my insurance, thanks again! Much recommended

Hector and Cesar Garcia have been super helpful when dealing with jsb insurance and go above and beyond with customer service!

Joyce was super helpful. All my questions were answered. Very patient and kind. Definitely made the process easier for me.

Semaias has been very helpful with helping find the best price and save… great service. Positive interactions. Thank you

they are a great insurance company, I've received great help from Hector, and Semaias and I would highly recommend it

Great customer service! Cesar Garcia helped me with my car insurance and he was very efficient and responsive.

Very pleased with the customer service received by Keylyn very professional and helpful when speaking with me.

Semaias provided excellent customer service. i have been with JSB for many years and am very happy with them

Joyce was quiet helpful with all my inquires, very well informed. It sounded like her perfume smelled nice.

Called for quote and got to speak to Semaias, he was very helpful, informative, and got me the best deal.

Keylyn helped me today and I was very pleased. She was very helpful and very outgoing! Thank you …

Love dealing with NATE!!!!! Very professional PLUS he found me great rates for my insurance needs!!!!

Hector was amazing at meeting our needs. Reliable and helpful! Good services, good insurance. …

Worked with Keylyn today and she helped me with my policy, quick and easy. Great service thank you.

Keylyn was very helpful and made an exception for me to assist me on her day off. Thanks …

Very great working with Semaias. Got me the quote I need and the information I needed. Thankyou

Hector was amazing. Helping and answering my mother out with her questions. Great service!!!

Very helpful insurance brokers glad to be a member Semaias was very helpful with my matter

Keylyn help me save money today with a new policy and her customer service is excellent!

Keylyn is extraordinary!!! She help me get the best deal by far!! So glad i met here!!

Had a great experience with these guys. Professional and fast! Semaias was fantastic.

Great customer service , really professional .keylyn made my life easier thankyou .

Keylyn was very helpful, knowledgeable and professional. I reccomend Keylyn and JBS

They helped me get insurance at a good price even with me not having a license.

The y offer you a good coutes of prices. And it really help you .

Kailyn has provided the best service! Highly recommend!

hector was super helpful! great way to save money!