I've been a returning Jack Friedman customer for over a decade, and their commitment to their craft is unmatched! I had a ring custom-made in 2022 and recently contacted them regarding an issue I had with my ring - the owner of the franchise and Cassy (whom I bought the ring from - she now works at Jack Friedman V&A) were so gracious and generous about correcting the issue - I couldn't recommend Jack Friedman highly enough!! (Particularly to anyone planning on having a highly detailed custom piece made - the craftmanship and attention to detail present in their rings is extraordinary!!) Their dedication to customer satisfaction and aftercare service is also unmatched - I will definitely be returning to purchase from them many more times in the future! :-D

Bought a beautiful tanzanite stone from the ladies at this store. A big thank you to Ruby, Lucy and Chanté for their patience, hospitality and good laughs while waiting for me to resolve an issue with my bank. I would highly recommend this jeweller if you’re in Cape Town and a want to buy something memorable. The three ladies carried themselves professionally and they clearly knew their stuff when it came to precious stones. While they were very professional, they were also very friendly and approachable.

Jack Friedman Canal Walk is definitely my branch of choice. Zinzi is very dedicated to helping us as her clients receive the best service, and most suited pieces taking into account the occasion, budget and personal preference. My wedding jewellery (pearls) have been secured and I couldn’t be more happy!!! She has also gone above and beyond even after the purchase to provide ongoing care and support. Thank you Zinzi and Jack Friedman Canal Walk!

My partner and I had such a beautiful experience at Jack Friedman. We were assisted by a lady called Nom. She gave us an excellent service. The passed few days we've been visiting other jewellery outlets, never at any point were we treated the way we were treated at this store. And the paperwork that comes with the jewellery is so professional and insightful. They have us as customers for life. Thank you for the love.

Zinzi was a breath of fresh air after having a snooty experience from another store. She was charming and exceedingly helpful and made the experience of buying a ring effortless and enjoyable for myself and my fiancée. Even after the sale was done, she checks in on us. We feel like we made a friend. She is a perfect example of what a customer experience should be.

What an incredible experience I had at Jack Friedman (Canal Walk). The customer service was exceptional, as Angela thoroughly ensured I understood everything associated with my purchase. As a result, I was beyond pleased with my experience and purchase. I highly recommend this location, as everyone at this location is sublime.

Fantastic experience! Angela and Marina helped me through the process of designing and buying an engagement ring. The process was so smooth, they really do have your best interest at heart. Definitely recommend them to anyone. Whether you are looking to sit down and get advice, or walk in and buy.

Recently bought an engagement ring from Jack Friedman. I was assisted promptly and they seem to go above and beyond to help you make the best choice for you, not just trying to make a sale. My partner is over the moon with her ring. Will definitely be a returning customer. Thank you.

Walked in to Jack Friedman Canal Walk a few days ago with the intention of only getting my finger sized . The service received from the staff was exceptional, they assisted accordingly and advised me best. I will definitely return to the store for my future jewelry purchases.

I had an amazing experience at Jack Friedman. We were assisted by a lady called Zinzi. She gave us an excellent service and kept me in the loop every step of the way during the repair to my wife's engagement and wedding rings. Thank you for all the help.