Dined in, when we ordered a combo they only rang up the sandwich and had to go back to get the drink and fries. They never ended up giving us the fries even after finishing our other food. I got the snoop dog box thing and they didn't give the air freshener. The food was ok, but my wife said the tacos tasted bad, like hand soap. More

Cold soggy tacos.... onion rings were in a chicken sandwich bag so I thew the bag away...someone else saw them the next day and asked what was wrong with them, i told them I didnt receive them in my order. Employees dont seem to care about customers. It will be a while before i give them another shot. More

Absolutely terrible soggy food and customer service. Out of everything in regards to fajita meat, salads, etc. Was laughed at and called Gordo in Spanish like I don’t speak Espanol. Food tastes terrible and waited 30 mins in the drive thru line. Cold food and terrible service. Done with this location More

The worst fast food restaurant ever the fries were very cold and the chicken nuggets taste there were still frozen and my wife’s egg rolls had old meat inside of it and both of our milkshakes taste like cleaning products don’t ever go there I just lost $30 on for me and my family SMH More

Extremely rude staff, drive thru doesn’t move. I don’t understand how it’s possible to be this damn bad. All these negative reviews and Jack in the Box responding apologizing yet the outcome has ever changed. This place is a joke and management needs to be immediately fired. More

I enjoy jack in the box food but the service at this location I've had repeatedly has caused me to not only stop going to Jack in the box but also tell other people to stay away. The night crew in particular are rude, aggressive, care free and racist More

Waited in line for 30 minutes just for them to tell us they're closing early. We circle around and they let the car behind us order. DO NOT COME HERE. Not only will you waste your time but you won't even get to order. Guess they kinda did me a favor. More

Ordered a brunch burger with no mayonnaise. It came with mayonnaise and on a muffin. Ordered a sausage croissant no cheese for my daughter who cannot digest Cow protein, came with cheese. That was after a 20 minute wait for one car in front of me

The man who was working drive-thru on December 25th, 2023 at around 4:10pm was incredibly rude and Ill-mannered. As I was waiting to pick up an online order in the drive-thru, I was told to pick it up inside by the woman who was running the

ugh now I have to contact corporate, I know the store is honestly not going to care. I just want my money back. My food was OLD and COLD! My egg rolls were SOGGY, my fries were COLD and my nuggets tasted frost bitten): my shake tasted like

When this location first opened, they were great. Fast service, smiles, and hot food. The past few times I've been here, it's been... Not great. Watched a manager walk outside talking on the phone and a cook had to come up from the kitchen

We ordered online via App and selected the option to pick up from the counter, not the drive through. When we went there to pick it up, we found the doors are locked and the employee told us to go through the drive-through which was super

Not sure what is going on inside with communication, thus we received the wrong order in the drive thru. Didn't think to check our order before driving off. I guess you expect accuracy, nonetheless, that's what we get for assuming. Tried

Sat in line for 45 minutes didn’t receive a recipt nor did I receive half my order. Spent $30 for two super dry burgers that were made horribly, 2 drinks, and two soggy tacos. I get being busy and being short staffed but when I asked the

Wow the team was awesome. My food was very hot and tasted fk good the night crew was very friendly this location is much better than the closer one on basswood street thank you Jack to open 24 hrs wow excellent team on this location More

I will never ever spend another dime with this place .. First off, customer service was horrible , and the nerve to tell me an additional 0.18 for ranch . Spent $30 bucks this day , this was around 8 pm, and the dining area was closed

Really bad customer service. We have been to this place for 3 times and every single time the cashier provided unnecessarily late, very poor service. First, they always have their both front-back doors closed, even though the online

We go here occasionally. They don't always have what's on the menu. Drive through is pretty fast. They almost always get the order right. Food is pretty good. My favorite is the sourdough Jack. More

The tacos were cold and when we went back in to let the staff know, they looked baffled. They should have replaced the whole order , just to offer a better experience but they didn’t. More

Service was great and quick. Inside looked tidy and clean from drive thru. This is the third Jack in the Box with a disappointing taste of the sour dough jack. I'm not sure why? More

Let me start off by saying hello to all the people who ordered their food and got home only to realize there was something wrong they needed to address through a google review.

They should shut this location down. I don't speak Spanish nor do I want to hear all the employee's speaking spanish, maybe at the Northside location, not this one.

Waited long time on food. Taco had meat all at one end and not spreaded out. Dinning room was filthy. Rude cashier. Rude lady fixed food with NO gloves and

5 starts for this night crew! They are the unsung heroes. Even when they're slammed, they're nice and hustling. God bless'em. More

Drive-thru is always long and tonight the customer service experience was unacceptable. So I left without getting my order.

Very rude customer service. I would not recommend eating here, my order is always messed up.
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Service is too slow, shouldn’t take 30 minutes to get my food through the drive thru
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Came at 4 am and told they were closed but really their just sitting in the lobby.
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I love in Iowa and love when I visit s I can get jack in the box.
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Awful customer service! Workers are on there phones a lot.
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