I usually use this location because it’s closest to my house but today I went in to get a new charm put on my bracelet and turn in my daughters bracelets and necklace to be cleaned and this customer service lady that was handling my jewelry kept asking the girl next to her if certain charms on my and daughters bracelets were real while she kept giggling like it was funny and all the while she was shaking her bracelet that had a ton of charms on it. I don’t know what her deal was trying to embarrass me cause every time she asked If one of the charms was real, people would look over at me. I was thinking how do u work here and not know if the ja charms are real? Didn’t seem to bright to me, made herself look bad. she clearly thought that she was better than the customer and certainly shouldn’t be working customer service acting the way she was. her name something like alyiana. I’ve been using this location since it opened for myself, daughters and family members for purchasing, cleaning, and getting charms put on. This was the first time I’ve gotten treated like this and hopefully the last because I have to go back tomorrow to pick up my jewelry.

This location always give me trouble, so I usually go to south park mall, as I walked in they were standing around laughing and I'm trying to figure out who Is going to help me check out so the girl who I thought was going to help me decided to give me an ugly look while the other girl decided to assist me. Last time I was going to buy a ring for my wife they told me they would not sell it to me because the girl said she doesn't "recommend " it to be worn with a ring she didn't like whatever that means.. so I was trying to get it in a smaller size and she was getting upset because I was having to say I need it smaller but she kept giving me bigger sizes when I clearly told her I needed a smaller size she proceeded to tell me that they didn't make it in the size I needed, but yet on the site and at the south park mall location they had the size that I needed.. I am a frequent shopper at these stores and for them to treat me the way they do is very wrong. Get your people on check James Avery.

I just went it today and this location always gives me trouble I thought let me try again. Well I go in today and Jaqueline assisted me and I get a product care exchange and some extra posts for my earrings and I’m like why did it come out to so much and she tells me oh it’s the posts without even looking at the ticket. So I get to my car to see she charged me wrong and as I walked in to fix the issue she was talking to her coworker and looked annoyed that I came back right as I left. Now I don’t mind that she made a mistake but I mind that I got an ugly look when I came back and I mind the fact that she disregarded my question as to why it was so much and didn’t bother to look at the receipt she just wanted to get back to her conversation with her coworker.

Refuse to go to any other jeweler. Waited my whole life fir the perfect charm bracelet and y'all delivered. The staff is always so bubbly and helpful. They've never been nasty or even give off an attitude. Even on busy holidays when the stores are crowded beyond belief. The employees stay happy and calm. I do wish the lines were more organized so if you just needed to drop off an order you could cut to a different line vs waiting with everyone else in line who didnt even have an idea of what they wanted. I just needed to drop off my charms to be soldered on lol it was supposed to be quick in n out. Only downside. Other than that I love my bracelets, my charms, I wish I had more money to blow!!

James Avery should pull Daphne off registers. Went in for help with an initial charm and she had attitude from the start saying there were so many kinds of initial charms. Yeah, I know but your job is to help me find one I want. Then I asked to see a ring and she just told there was only one size and asked if I wanted to see it, I mentioned yes she then went to grab another there and whispered something to her then proceeded to switch spots with her. Was my request to see a ring too much for Daphne??? Get out of sales with that attitude and especially at James Avery where everyone aimed to please. Guess you didn’t get that employee memo.

Was told they close at 8pm today showed up a little after 6 door locked 2 people at front said closed remind you had called earlier in the day to verify closing time the 2 people at door very rude finally went and got who thought was the manager was told she was a team lead explained to her what happened said nothing she could do remind you there were customers inside asked for store manager name she refused so I asked again told me same thing then she realized other customers were around I asked so your refusing to give me store managers name oh I also asked for corporate #that she also refused what a way to conduct business.

I love JA!! they are my favorite jeweler of all time. However the only complaint I have are the lines during holidays. There needs to be separate lines. I just need to drop off my charms and bracelet, which should be a 10 minute process max. .but having to be in the same line as people who had no idea what they were ordering, made it so much more chaotic .and took longer. If the customers thst need a quick in and out don't get that then you have an overcrowded store. Like every holiday. That's literally my only complaint. The staff is always amazing, store is always clean n smells great, and I've never had any jewelry damaged.

Update 03-17-23 Thank you James for calling me to let me know why they weren't able to engrave and for also going above and beyond in trying to help me. I appreciate it. Thank you. Associates were very nice from the beginning but the reason for the 4 stars is that they still are not able to engrave due to change in machines. I'm not sure what's going on with James Avery but I'm not too happy with them. I expected better. I have two daughters. They each have a gold mariposa ring. I had one of them engraved with no problem and now I tried to get the other one engraved and they aren't doing it. They give me no explanation.

Well my daughter nd I met at James Avery bc she was treating me for Mother's day. ❤️ James Avery jewelry is so beautiful and I just couldn't make up my mind which piece of jewelry to choose for my gift. The employee was wonderful and patient. Really good in the way she handled my jewelry and nicely packaged my gift. She showed up on the way to make sure that she expressed interest in my time there to shop. I highly recommend it for Mother's day. Thank you.

The girl handling the line was very rude to the customers and the person who assisted me had a lack of knowledge that resulted in a ruined Christmas. The experience was bad overall. I went to the James Avery I normally go to by the RIM and they fixed it and agreed that this could of been avoided. The products are good because it's james avery therefore they should focus on delivering GREAT service. I don't recommend this location

This location has been my favorite since they opened but sadly I had a bad experience with the employee “Emily”. She was insanely rude and condescending which was very surprising since I’ve never had any problems with the employees before. She made my checkout experience awful I just wanted to hurry up and leave before I seemed to frustrate her anymore with my questions about certain items.

James Avery is one of my favorite jewellery stores ever. This particular store has a small parking lot and it is kind of hard to get out of when the Starbucks across from it is busy. The employees are so kind and make coming back to the store so easy. The gentleman at the front, opening the door for customers was so sweet and very helpful. I would and I am going to return to this store.

Looked online and found something I wanted to buy for my BGFE.. Once we walked in and asked the helper elves, they jumped into action and confirmed my necklace. After that one of the upper elves behind the glass brought it out and my GF tried it on confirmed with a smile. Easy checkout, friendly staff, clean environment. I will surely be a returning customer.

The Customer Service was great! From the very first moment i walked through the doors, i was greeted and got the help I needed to look for my ring. They had a huge selection of beautiful jewelry and I just couldn't pick out one ring to buy! Overall great experience, 10/10 would reccomend. ((I recommend Irene, she's very patient and helpful!))

Customers were queueing up prior to the store opening, which is super weird but I guess reflective of how excited they were for the products. It's not like we're in a pandemic or anything. I overheard their processes for cleaning and working on things during this pandemic and I was impressed. It's nice to see businesses take this seriously.

I usually go to the mall because this location is nestled in a peculiar spot and parking is crazy especially this time of year. Marie helped me out and was awesome with her service. She was patient with me and my questions. Even let me take my time when the ring I wanted wasn't in stock. Maybe I'll start going to this store from now on.

Beautiful experience from the moment you walk in till the time you leave. The employees are so remarkably helpful and well versed on all the jewelry and merchandise. It definitely makes for a smooth experience when shopping for gifts. I felt welcomed from the moment i walked in. Beautifully made silver jewelry!

Not helpful . I felt invisible to the salespeople. I asked for help and they acted like they didn't have what I needed. I get it's the holidays but I am there to spend money. I am not window shopping. I figured it out on my own , bought what I needed and left. I will go to the one at the Quarry next time

All of the staff members are nice and helpful. They all move efficiently. We always come back to this location. On James Avery the company, the jewelry is lovely, they have new charms or pieces of jewelry from time to time. I prefer this place over Pandora as far as the quality of appearance.

I wanted to get a necklace and charm for myself and then a charm for my daughter for her birthday and they were attentive and help me pick out just the right one and I absolutely love it they gift wrap the charm for my daughter's birthday and I'm wearing the necklace right now

Ms.Cindy waited on me this afternoon she did an excellent job and helpe resolve the problem on my bracelet the line was long but was very nice about answering all my questions and being kind and patient . Thank you for having staff like Ms. Cindy . I give you all 10 stars.

This use to be my favorite store, but it seems that the customer service at this location gets worse by the day!! I go to pick up my bracelet and charms are added on wrong or backwards!!! Then when you point it out to them they get upset....i should be the one upset!!!

This year I ordered online so I wouldn't have to wait in line. Well I had to go inside the store for my granddaughter. Line was long but this year it went fast. Everyone was kind and helpful full of smiles. I love this James Avery just wished parking was different.

Turned my bracelet in to get cleaned. Got it back with one of my Charms bent. Lady didnt offer to fix it. Just let me i know i would have to pay for it to get fixed. Why should i pay . i didnt turn it i. That way. Never going to that location EVER AGAIN! …

had went into the store was told that they could do a product exchange on a retired item, I made sure that they could. then went back in a week later and was told that they could not do when the manager had already said yes. the manager was rude hate this store

Horrible service from the associate and the manager, for what I spend they should be more kind. Very disappointed in the service I recieved, every other james avery is fairly kind. I drive the extra miles just to go to the South Park location. It's a shame

Following Covid-19 protocols as best as they can. Allowing fresh air in has been shown to clean the still air in the store and I see they are doing this. Staff is kind and helpful. Jewelry is displayed so that it's very eat to see from every angle.

James Avery Jewelry is a popular destination for Sterling Silver, Gold and some Bronze jewelry collectors. They offer quality pieces. This location has always been knowledgeable and helpful. There are many staff that have been there for years.

Dropped off my daughters bracelet to get some charms added on. We were given a ticket and told it would be ready at 5 pm and it was dropped off at 1:53 pm. We live in Atascosa county and don’t know when we will make it back to this store.

Very excellent customer service at this establishment and I was treated with politeness and the wait wasn't that bad I recommend this location if you're looking for jewelry from James Avery and I will definitely make a trip here again

This James Avery Artisan Jewelry store is located in southeast San Antonio off I-37 and near Walmart and Best Buy. Sometimes this location is called Brooks City Base, although I'm not sure Brooks Airforce Base ever extended that far

I got my wife 2 charms and a heart bracelet, the people were very nice and helpful. Im disabled and have a hard time standing so they opened a register just for me. Truly grateful for the great service. Will definitely be returning.

I usually go to this location, they are always wonderful. Clean, neat, and professional. Today I was assisted by a person named Valerie, she was outstanding! Very nice, informal, I just loved her customer service! Great Job Valerie.

This location is always busy, the parking is not so great but the customer service is great. Do not feel too comfortable with the social distance protocol they have, felt like there were.too many people in the building at one time.

My husband bought me the heart pendant and the chain also two charms to go with the heart pendant on the chain and it turn Black!!!! I got it for mother's day and I only wore itTwice within the month of may..... …

Been to this location twice, after first visit i swore id never return. Had to go and get a ring... I am just as disappointed with the lack of friendly service that this store has. Please Quarry, keep your stock full

Very helpful employees. Our cashier cleaned my husband's necklace like new and gave us suggestions as to how to restore his 17yr old cross and chain. Even scored myself a new bracelet. Very happy with our purchases.

Very nice and knowledgeable staff. Very aware of the current pandemic and very thorough with procedures to protect each and every one. Good job management on your decisiveness to practice recommended guidelines.

I enjoy visiting this store at Brooke City. I usually purchase gift cards for family. All the employees that I've interacted with have a very positive attitude. They are all assets to your organization.

Took my bracelet in to have charm place on. I was able to come back in a few hours to pick it up. THANK YOU! Staff was Great and attentive to my needs during both drop-off and pick-ups. Thank you.

Door was wide open, lady greeted me and wrote my order down for me, then showed me where to wait, only one minute til another smiling face took my order, then wrapped it and sent me on my way!

Staff is friendly and courteous. I dropped by to have my rings cleaned and to have a ring resized. An employee assisted me as soon as I arrived. Excellent customer service from James.

For being Christmas eve, the line was handled perfectly. Everybody got in to see what they wanted then waited in line for there purchase. Freindly staff and all arounds great visit

They're always so helpful here all of the ladies everybody they do great they always help me spend my money but I always get what I needed and what looks the best thank you ladys

So thankful that they finally offered same way soldering and pick up today!!! Having to wait 2 days to get my bracelets back is grueling lol. I love City Base James Avery.

Customer service is exceptional. Need help, it's available from the minute you walk in. Was in a time crunch bought charms and bracelet and they attached them right then.

Great & claming place to go see, So many choices. Gets busy fast & especially holidys. Staff are helpful & awesome. Looking for something special this is the place.

Love their jewelry. Especially their annual sale. Friendly service but can tend to form a line, store is clean. Parking is at times difficult not a lot of parking.

The salespeople at this location are very polite and courteous, they put a hold on a charm that I was desperately searching for, saving me alot of grief, lol

Beautiful Jewelry, there is always a wide selection. Be smart and shop early for gifts this place is crazy at Christmas, Valentine's Day and Mothers Day.

Two of my besties, along with myself decided to start us a new James Avery charm bracelet. We had excellent service I really enjoyed our shopping there.

Even as busy as the store was... They were very organized. Everything went smooth and quick to help you and get you out of there in a timely manner..

We went on my Daughters Birthday to get her a charm and the employees were extremely helpful and very sweet to my little girl. Great experience!

Great customer service someone approaches you and asking they can help a d it's just good feelings happy holidays to their staff from my family

I always have real good customer service n James the supervisor always tries his best to take care of the customers also. Good environment

I am always pleased when I go to James Avery and the young lady who helped me was a pleasure to work with on getting the jewelry I wanted

The staff is helpful and informative, they take their time with each customer to insure that all our needs are met in a timely fashion.

I love very nice lady's. And they help you quickly.. good location I would definitely go back and recommend that location. God Bless

Love this location! Very clean, smells good for some reason and the wait time is usually under 5 minutes. Staff is very attentive.

Everyone in the store was so helpful especially because it was my 1st time going there to get charms put on my daughter's bracelet

Very pleased with my purchases. Picked up my daughter's bracelet that we had charms placed on and bought a Texas ring for myself.

I love all the jewelry but in removing federal taxes from employments check their bad this company I hope they fixed the problem

We were waited on quickly and efficiently! Took all of 15 minutes to get my ring for my anniversary present! Love James Avery!

A happy place of mine, always. Great service and employees always so polite and friendly and all willing to help out guests.

They cleaned my jewelry ( 10 at a time) and they came back looking brand new. James is the best but I havnt seen him lately

Great customer service! Even with the large crowd, the employees have a system down to get everyone in and out really fast.

Super friendly, helped me choose all three of the items I was looking for , well staffed and very clean. A+ hospitality!!

Friendly service if ur dressed nice. If you work outside and go into the store afterwork they dont greet you the ssame.

Very nice customer service she was so very very genuine she really cared for what I was and who I was buying my gift

Great customer service I believe the person that helped a lot. Her name was Destiny very good at what she doea..

Superior customer service and one of a kind charms. My experience at this location is always exceptional.

They were packed and had the whole process down to an art form in and out before my 5 year old got grumpy

Very friendly and helpful staff. Enough staff members working that I only waited in line for 2 minutes.

Always a pleasure they have everything I want...❤..my order correct so I am happy.. …

The service was professional and provide me with a happy experience during my shopping. Very helpful.

I absolutely love this place the staff is always helpful & very friendly... Keep up the great job!!!

Love their selections, friendly staff, prompt service. I like that they clean my bracelet for free.

The staff is always so friendly and knowledgeable I love being a customer they make us feel special

This location is closed the one by Starbucks,but heard there's a new location by Ross &Target area

Always superb service here @ Brooks City Base location. Smiles and Friendly Faces are appreciated

First time there the staff was wonderful. They where every helpful!!!! Will be going back.. …

Quick service, they went the extra way to get the size I needed by getting it from display case.

Great service. Knowledgeable associates. This particular location does not carry purses though.

I had a great experience with Cindy! She was friendly and her customer service was exceptional!

I did my Christmas shopping early! Great selection and no crowds! Customer service was great!

Lots of new silver items to choose from. If you know James Avery Jewelry you'll be happy.

So nice n friendly here it's the only place I go n do my business with. Thankyou …

The jewlerwy is beautiful and high quality. The sales clerks are friendly and helpfull.

Staff is friendly and helpful, but prices are very high. They are proud of that name.

This is close to my house and I enjoy shopping when I go. Service is always great.

Great store, great service, but Sunday hours are poor, they open rather late.

Pick up option is best in my opinion but the service there is topclass always

Grand opening got a key charm workers are so nice. Going back for sure.

It was busy but the associates were on their game assisting everyone :)

They're so busy but the vibe is relaxed and the line moved quickly.

Most beautiful Jewelry made. All items hand made. No 2 are alike.

Love the charm's necklaces friendly smile …

GREAT customer service! ALWAYS find what I am looking for.

Nice i love how you are well taking care of quick n fast.

Adding to my new bracelet. Staff very helpful.