Avoid at all costs! I have placed 3 orders with James Said and finally felt compelled to write a review. After waiting over 8 weeks for a side table it arrived significantly damaged with marks all over the nickel which would never have passed QC. It should’t have been delivered to a customer in that condition and just looked cheap. As compensation I was offered a part refund which they said would be processed that day. A week after and having still not receiving anything, I phoned to enquire and was told that it hadn’t been processed. My most recent order I was told would be an 8 week lead time and after 10 weeks and hearing nothing I phoned. I was told it was 2 weeks away. A delay and no courtesy call to advise me?! Not to mention a 12 week wait for a tray. I will continue to stress that while James Said continues to promote themselves as a luxury store, their service is anything but. And when I dared complain I got attitude EVERY SINGLE TIME from Management.

This company has made my dream come true the service is top class The look of the showroom is always immaculate when l visit It's just breathtaking Thank you Brendan and the team at james said Sydney and Melbourne showroom and the bistro which l also recommend for fine class dining

I furnished half my apartment from this store. Their customer service is exceptional. They delivered during Covid-19 lockdown, my couch was delivered damaged and they replaced it without causing me any drama or stress.

Great customer service, make it extremely easy to purchase online. They also have beautiful boutiques. Bethany has a really good eye. Special thank you to Brendon for all you help thus far.

Poor service and very average food Couldn't wait to get us out of there so started vacuuming around our feet. Hospitality at it’s worst and expensive Avoid at all cost

Very happy with my new Kiss velvet sofa and matching stool and my white Lando modular sofa pieces. Lovely quality.

Have purchased a few pieces a few years apart. Beautiful quality and excellent communication.

great range of products. Always enjoying dealing with this brand and highly recommend them.

Beautiful furniture. Fast & secure shipping. Great customer service.

Beautiful furniture. Australian with European design. I love it.