I guess i have to give them one star for actually flying to the correct city. Absolute disaster yesterday, 6-18-23, coming out of Tampa back to Boston. I understand and have flown enough that mechanical breakdowns happen. However, it was the utter incompetence of the JetBlue Team (not just locally) that was so frustrating. Our seats got moved, even though I had an email confirmation, from extra room. After "fighting" for 10 minutes with the person at the counter I was able to secure emergency row seats further back in the plane. Then JetBlue managed to get a replacement plane into Tampa ready to go about 2 hours after scheduled departure. Just one problem...no pilot. They were flying one in who was still 90 minutes out. And oh, BTW, the mechanical problem with the original plane happened 4 hours prior to scheduled departure! The best was when I spoke to another JetBlue pilot who happened to be sitting in the terminal waiting to take a plane to NYC why he couldn't fly to Boston and have the other pilot who was coming in, take his flight to NYC. We would have picked-up 90 minutes. His response was to laugh and just say JetBlue doesn't do things that creative. Finally got to Boston 3.5 hours late and had to sit on the Tarmac for 25 minutes because they switched they arrival gate. Who does this without thinking about the whole customer experience? It will be a very long time before I fly JetBlue again. Absolutely no thought about the customer experience!

I had to put a minor on the plane. I went in the information line at Jet Blue which was where I was instructed to go when I went there a week ago to pick her up. I didn't realize they wanted me in a different line. I was told to move to the back of another line, which is fine, as we weren't in a rush. Then an employee named Cody came and asked for my information, I told him I needed a gate pass to take my daughters 14 year old friend to the airplane. Instead, He gave me a boarding pass to Colorado. And on top of that told me to behave myself before before left.... whatever that means.. When I got to the security checkpoint, they asked me to go back to the counter a mile walk back to sort it out. Cmon people! Well, security eventually let me through and then I saw Cody at the boarding gate. I asked him about it and he said he had no idea how that happened, not convincingly. He was rude and obviously did that on purpose. I just had foot surgery 6 months ago, so walking back and forth between the ticket counter and security in an International Airport was not my idea of a good time. Thanks Jet Blue.... way to hire really great employees. Will not patronize your airline ever again. You can thank your employee Cody for that one who was working SLC this afternoon/evening.

We were traveling from salt lake City Utah to Boston. In order to get the seats together I did online check-in exactly 24hrs before the flight i.e immediately when the online check-in window opened, but surprisingly unlike other airlines they system allocated all the seats in different rows, even though there was a 4yrs old child among the group of Travelers. This means we did not have any option but to contact the airline to get the seats together, for which they asked us to pay $50 for each seat saying as all the free seats are filled. Obviously we said no to this offer as it was pretty expensive. finally we decided to meet the ground crew and requested them to adjust us together. Initially they recommended us the same option of paying $50 for each seat, when we determined not to pay a single penny then they just gave us 3 seats together. the story tells that JetBlue intentionally not providing passengers seats together through online check-in and indirectly pushing them to pay additional money just to get the seats together. This is not fair thing, so requesting the JetBlue authority to consider the request to make online check-in as a fair practice. For travelers who are planning to take a JetBlue flight please keep the above lessons learned in mind

Last year, I flew with several different airlines with about a combined 100k miles! For most frequent flyers, this was probably a small number. I would like to also note that of all the airlines, and although most of my frequent flyer was with American Airlines because this was my company choice, I flew a handful of times with JetBlue and I have to share, my experience was always seamless. The flight crew also seemed more upbeat, even more than Virgin America. They also continue to serve cookies and in some instances, they offered the whole flight complimentary snacks for being late on departure. Get this, they also provide FREE WiFi!! Where can you get this kind of service? Oh and don't forget, their coach leg room was really nice. Huge and I was able to stretch my legs. It's like sitting in an exit row at other airlines. I am sure there are more perks, but I leave that to other Yelpers to shout it out!! If you do decide to book your destination and JetBlue happens to fly there, I would highly recommend booking with them first!! No questions ask!! Until then, be kind to one another and Cheers! ~ :p

Iona at the counter was less than pleasant. Initially I was being helped by another agent and realized I needed my baggage sticker. My fiancé grabbed it while I stood on the side of the counter. I grabbed the sticker and went up after the customer was done at the counter and this is when I was encountered by Iona who told me to go to the end of the line. The lady I was initially working with explained I already stood in line. Iona said I don’t care you need to stand in the back of the line. As I approached the desk again Iona asked me to come up I said no thank you I will wait for the other lady and she said “ it doesn’t bother me if you want to wait even longer” laughed and walked away. If you’re going to have an employee like Iona, put her in the back where she doesn’t have any encounters with the public! What a way to start off my vacation.

If I could put 0 stars, I would. My son had a red eye flight, which was delayed. He missed his connection and was rebooked in a flight later that day. So he spent a day at an airport while his next flight was delayed and delayed. Little to no information was given and would be passengers were left to panic and worry. We have tried to call to get information but you can't get through. They charge 25 bucks to talk to an agent when this is their fault. I will never, ever, ever buy a ticket on Jet Blue again. I understand not wanting to take a billion calls but in this situation, I think they should make someone available to explain what is going on and what is going to happen. It can't be that difficult to allay fears and worries of exhausted travelers who trusted them.

I have been a long time flier with Jet Blue. They always took good care of the passengers and were really reliable. So i don't know what happened to them over the last 3 years where i have yet to have a flight that either the aircraft has a maintenance issue or that they straight up cancel the flight with little time for us to find an alternate airline. Their customer service is non existent at this point as i didn't even receive notice of my canceled flight but other individuals i am flying with have. I have been a Mosaic member in the past but after this last interaction you have lost my business and the business of anyone else i can reach.

Our red eye flight was delayed a couple hours, we boarded and waited for a couple hours only to then be delayed 12 more hours. After an hour long wait at the gate we talked to Maria at the desk. She was very nice and got us hotel vouchers and food vouchers. And fixed our connecting flight issues. JetBlue has one gate in SLC and uses SLC gear. Apparently the automatic refueler broke and then the pilot was too “fatigued” to fly. Our 9 hour trip turned into a 39 hour trip. We missed out on vacation days, Airbnb and rental cars. Absolute disaster to fly JetBlue out of SLC.

Flight was delayed 15 hours into the next day. Missed my connection flight to Mexico. Everything was rebooked, but what should have been 12 hours of travel turned into 2 days. I was put in a hotel the first night and have applied for reimbursement of my second night’s hotel. Currently, here in a long line at the counter and no employees here to work with customers. Absolute cluster (enter four letter word). JetBlue this is really awful service. You need to do better in SLC.

Had someone use a card in Fruad of $800 from UT to Sac Cali, called the airlines to have them refund us the money, 3 separate people all said they couldn't refund nor would transfer us to a Fruad line which was stated they had.so someone got a 1st class ticket and hotel while we have to return groceries to pay bills so we don't end up homeless a 3rd time. I don't recommend.

Our flight was cancelled this morning and we went to the airport to see if they can put us on another flight and the jetblue employee Jorge helped us and he was amazing! He was so friendly, funny and calmed us down and now we got booked on another flight, got upgraded and a hotel room for tonight. He was so professional and made our day.

Gotta give a 1 star when the flight is changed 3 times and delayed 9 hours. Just the way it is (no food voucher either). Edit: most updated pic. The crew is supposed to be arriving at the airport around 135am. Then they brought a cop cause one customer was upset (and literally nothing happened they just brought a cop).

Services, staffs and airplane need improvement. I can't believe customers have to pay for the consequences of lack of maintenance and training. And on top of that they are not respecting covid19 guidelines. The airplane is packed. Not social distancing at all. Unbelievable...

The technology didnt work on the plane on the way out or back. And on top of the in seat entertainment not working neither did wifi at any kinda speed you could use. I told the flight attendant i was having trouble she just replied that I wasnt. Um okay, thanks for nothing.

Loaded the plane when they were having mechanical issues. Sat on the plane for an hour! Told us to get off the plane as they were still having issues. Staff was very piss poor. Will never fly Jet Blue again. No wonder they are so cheap!

Best airline I’ve traveled on so far, the crew members were so nice on both of my flights plus more leg room in coach than any other airline I’ve been on! Makes me wanna only travel JetBlue from now on!!

Rude flight attendants, gave me attitude and was rude about my carry-on that was “too big” when I’ve literally flown with it over 10 times. Unprofessional compared to all other airlines I’ve flown.

Shenika made my day; she was part of the crew on my flight from SLC to FLL. She was so kind, always smiling; even when my flight was delayed, she made it better. The best customer service ever.

I had a flight to San Francisco a few weeks back and today I see another charge attempt on my card they are scammers unbelievable a 500 dollars charge .

Doing a small USA tour from Europe. So impressed by JetBlue team, the staff, in flight services. Grateful for the service they offer. Thank you.

Don’t ever book JetBlue flights to JFK. I learned it from hard way! Sadly not just once or twice…

Do not use this company at all. 3 days canceled Do you like the people who control you here?

JetBlue was great to travel with. The flight delay got me to a funeral late though.

Flight in 2 hours But No one in the counter for checked bags drop-off.

What’s the purpose of using the kiosk if you need stamp for luggage?

Love Jet Blue! Good leg room, happy and helpful staff - thank you!

I experienced the worst trip!!!

Excelente servicio gracias!

Excelente servicio

Buen lugar