I try my best to support black businesses and I made it my business to find one but this experience wasn’t satisfactory at all. I took my bike for a simple tune up. Was told that it would be ready in 5 days. ( I paid in full that day). Called on the 5th day, they asked for my ticket number and what color was the bike. Why you asking me for the color if it’s assigned a ticket number? But was told I would receive a call backwoth confirmation which I didn’t. Called the next day, the exact same thing but was told they were missing parts to tune up the gears, will be ready in another 3 days. called on that day, exact same thing, ticket number and color, will call back with confirmation and again no call back. Called the next day(ticket # and color) again still not ready, now missing parts to tune up the brakes, another 4 days. Called on that day, still not ready. I had to call on all of these days and was told that I would get a call back with confirmation, no call back. This went on back and forth for almost a month. Finally after the last call and was told that I would receive yet another call back, guess what ? No call back. I went in unannounced and said I was here to pick up my bike. He took my ticket and I watched him walk to where my bike was and he comes back and says that he still waiting on brake parts, I ask that can I have my bike back. But here’s the kicker, He NEVER apologize nor not once expressed any sorrow for the month long unprofessionalism, lack of integrity, disorganization, or poor customer service. Very disappointing!

Used their business to install a roof at my property, after doing the work I called the owner multiple times to remove the debree that was tossed to the side of the building and no one ever showed up. I ended up getting rid of the debree myself. The roof is currently under warranty, I contacted John for someone to come out and inspect the roof for damage he told me that someone would come out now it's 5 days later no one contacted me nor showed up. I chose John's hardware because I wanted to support a black owned business but the way he conduct his business is a prime example of why people don't support a black owned business.you may not care about losing my business but I will never use your business again. My family had been supporting your business since the 70's well before the fire.

They should be ashamed of themselves!!!! I brought my son a bike and wanted them to install training wheels that I already purchased and they told me they can do it for forty dollars and it will take eight days!!!! I hung up the phone immediately and called another bike shop and they told me ten dollars and the bike will be ready in an hour!!!!! I truly believe in supporting our black businesses but they also have to show courtesy and respect to us as well!!!!

The U haul rental is sketchy you dont know what your being charged until a receipt is emailed to your 1hr after you return your truck and you dont have an option to pay cash at return every thing is estimated and no one checks the truck no walk through nothing im just saying i wont be renting a U haul from johns hardware anymore, now the hardware service is good has been for years

I use John’s Hardware whenever I need to purchase tools and supplies. I purchased a used bike and the customer service was rather subpar. After I was finally informed that my bike was ready I tested it and realized the wheels were not aligned properly. I will continue purchasing tools and supplies as needed. Anything related to bicycle’s I’m going to find another bike shop.

What kinda good ne neighborhood is when a customer need air and all they need is an adapter for an inner tube you try to make them buy it and they walk up there from six blocks away yeah you might provide free air but how you provide free air but make a person by the adapter for the inner tube contradicting yourself good customer service not like.

I needed an inner tube for my bicycle that none of the big box stores had, my sister told me about John's. I called they said they had it, and I went immediately and picked it up and got instructions from the Johnny on how to properly install it. Everything worked out fine. Was very happy to support a black business.

Johns has been around since I was a kid. Always friendly and welcoming but now I'm so disappointed and disgusted by the price gouging. 10 face mask almost 90 dollars. Poor area where people are already struggling. Its only out of neccessity that they were purchased, but never again. You should be ashamed.

Just bad service. Dropped my bike off 2 weeks ago for a simple chain repair, picked up it yesterday with no chain still. Got full refund (which was quoted $85) -wanted to support Black owned business but NEVER again will I do business here for ANYTHING. Took to another shop, fixed within hour. COME ON...

The customer service is superior to all other hardware stores! You not only get products at a very reasonable prices, but you also get great handy advice and service with a smile! The fact that this business is Black Owned, makes it a much more of a reason to support this business!

I went to go pick up my bike And the owner is very very very rude and disrespectful I can’t believe it now if I don’t as an Angry black woman and went off but not even in my character I just requested a refund because rude customer service is not cool

The employees are nice. Mr. John is nice. The location is right around the corner from my house and I can run out and pick up what I need and get back home. Overall it feels good having a black owned business I can go to and support. Awesome job!

I’ve been going here for years and this place has never disappointed me not once. It’s a a great place to get every thing you need. I will definitely recommend this place first to anyone he needs something in this category!!

Basically they have everything you need to work on your home bicycle car lawn mower and other things! Great place to do business with rental trucks too, check and make sure they have the rental truck in before going

So the so called owner didn't even have the decency to call me and let me know he wasn't going to make the 11am appointment we had scheduled, they lost my business before they even started what a joke.

Although I don't live in the City anymore I'm glad to know you're still in business... My dad use to send me here for every hardware part we may have needed. 5Star all day long.

Very professional and helpful I for one will definitely be returning to this business. They have good prices for rental tools and a many other hardware supplies.

Rude ASF no people skills let along customer service skills if you looking to spend money and be treated like trash this is the perfect place to be

Very rusty dusty place , black owned but high prices went to get a key made his machine didn’t even work .. to expensive for the area honestly

Greeted me the moment I entered their establishment, and immediately took care of my issue. Certainly will return back to this establishment.

I love John Hardware they are a great hardware store Black own business very professional and great customer service. Thank you John

The driver for this company almost caused a tragic accident on the outer drive on this date and around the time of 1:45 pm

My husband introduced me to this business. His family has been going here since the 70’s. They always have what I need.

Love them! I’ve been coming here for years (since I was a child) and they are always so friendly and helpful

Very reasonable prices for bike parts also a good collection of used ( some classic and collectables) bikes

My visit was great the clerk was very nice and professional I got what I needed and was in and out great

They will have what you need!! Excellent customer service & knowledgeable!! I Appreciated the help!!!

Black owned and one of those anything you need hardware stores. Will support. Great customer service.

Really nice owner and they have everything you need to fix a bike. Support black owned businesses!

I've spent $45 to get 2 inner tube and a week later the tires were flat no more business for me

Got a longer pole for My bike. Air in My tires. The legend John Sir worked on My bike

Because they didn't have what I wanted, but told me where I could go.

Been going to John's since a small child loved then love it now …

Just love coming for my hardware needs and they a good helpful team.

One of the best hardware stores on the Southside …

Great spot to go to if you need bike park or stuff for your house

Good service love the stores that offer good customer service

Great customer service! Fast service! Expensive...

He has just about everything. We have good convos.

I would like to know do John put air in basketball

Love this place and John John is so helpful …

Great customer service. Very helpful owner

Very friendly.. Great customer service!

Great neighborhood hardware store.

They Certainly Do Their Very Best

Great service and helpful staff.

Accommodating and knowledgeable.

Excellent customer service

Nice guys . Very helpful

old customer and friend

Everything was alright

Good and little funny

You should go here

Great Service!

Great service!

awesome place

Nice people

Excellent

Okay