I personally do not have a problem with Mr. Elbin. But i do have a problem with how Things were handled on new years eve for me. My truck quit running on a country road miles from my home. Sitting in the road no doubt. Around 7:30 pm new years eve. I called the 24-7 emergency service line. Once they finally figured out where i was. I was told they would call back with info on when a truck would show up.. well at 11pm i called back and was told oh they didn't tell you we couldn't get anyone until the next day?.. So i pushed it into someones driveway over night. By 10 am new years day i went back to the truck never got a call back on getting it towed. So yeah dissapointed in that... maybe I should have left it sit in the middle of the road. Then you could have paid to get it out of impound? I mean what kind of trouble would I have gotten into if someone would have hit my truck sitting in the middle of the road over night and been killed or what not?

When I say outstanding... I have never felt so much love from a Insurace company my granddaughter was in the hospital my agent came to st Vincent during covid19 during a pandemic... what company reaches out to their clients like that.. they always have time to answer my questions . During the 3 months stay at home order times got really tough financially but they never canceled me they really stuck by me and my families side. They worked out a budget plan and they always help me to figure out what best meets my needs all in one life insurance all my cars insurance and rental Insurace all in one. Even my 14 year old daughter was impressed with being rescued by roadside assistances with a flat tire. So their role models and leaders to the next generations to come. Spencer Kaitlyn and Jake have all gave me an amazing experience when I call this office great team of people. God bless this Buisness.

John Elbin continues to have bills sent to my address for a DEAD realtive that had a police CANCELED back in February. This is becoming very disrespectful when the bill was paid in full at the end of life. This agent clearly doesn't understand what paid in full and cancel means by defintion. Would I use him?? Absolutly not considering how inconsiderate he is as we are still going throught the greivifing process and already finished and CANCLED the policy we keep recieving a "overdue" bill for.

I worked with John for about 4 years. Two months ago, I overpaid on 2 of the policies I requested to cancel, but they were not cancelled. I tried to get my refund over the extra money I paid and it was not solved. No calls back and service felt distant and poor. I wanted to stay with State farm, but not with this agent. I'm sorry, but Customer service is absolutely important in this business. Not happy with my last 3 months doing business with them.

Completely incompetent. Dealt with multiple issues from the moment we switched to John in moving out of state. Then John put into the system that I have a spouse, when I don't. And because they don't have my nonexistent spouse's info they cancelled my policy. He never apologized. Never tried to resolve this issue. Just cancelled our policy when my family has been with State farm for over 15 years. The staff is very rude as well.

My spouse had been using State Farm for years, so I joined his plan. We also bundled our house insurance. The price is good and everybody we've interacted in the office is professional and responsive. They check in with us on a regular basis regarding our coverage and any adjustments needed. It is the perfect amount of contact. It's easy to work with them, and it's so nice to be treated like a human and not an account number.

I recently had to process a claim through John Elbin's State Farm and the process was phenomenal. I've had many issues in the past with previous insurance agents, the staff is rude or the claims take forever to process. Well, I can say it's 100% the opposite for these guys, everyone is extremely friendly, knowledgeable, and claims get processed quick. Would highly recommend!

Everyone knows State Farm is one of the very most respected and professional insurance agency in the nation. My family has used them for 40+ years in two states for all our policies. Agents Anthony Loy and Jacob Shelton are both amazing State Farm agents. I can't speak highly enough of them both. They're truly caring, experts and value and service just can't be beat.

If you're looking for an agent to keep you informed, have your best interests at heart, and go above and beyond, you've found him! John and his team have been attentive, prompt, and thorough with every concern I've brought to the table. I highly recommend reaching out to his team for a quote, you won't be disappointed!

Surprised to see such high ratings for this business. In the past, did not return my calls and finally got a hold on the phone, but very rude and pushy - say all sorts of things to make you buy rental insurance. Just recently emailed to get something changed, but still hasn't heard back. Not a fan.

State Farm was always great at working with me when I had to file a claim. They made it really simple to do. I also feel like they went above and beyond to make sure I wasn’t without a car while mine was getting fixed. They also made the process easy to sign up and get started on new policies.

John is incredible! When I switched my auto policy over to his office he scheduled a meeting with me and overviewed all of the coverage I now had as well as continuously working to save me money. His staff was so friendly and knowledgeable. Really great experience all around.

John is the best insurance agent that I have had! I’ve been with him for about two years and have never had any issues. Currently in the middle of a claim that has gone smoothly and efficiently. John treats you like a friend which makes the process that much easier!

This team is amazing! They always go above and beyond to answer any questions I have and provide recommendations aligned with my goals. I highly recommend this team for anyone that wants peace of mind when it comes to the people and things that are most important!

My experience with this agency was nothing less than outstanding. Jacob Shelton was responsive, professional and went the extra mile with assisting me in a time of need. I would highly recommend dealing with this agency if your in the market for insurance.

John helped me switch my insurance to Indiana and went out of his way to help me get my policies transferred to Illinois when i moved. Also saved me money on my car loan. Great office, nice staff, these guys know their insurance. 5 stars all around!

John is great, I got my car insured with him as well as renters insurance and got a great deal. Him and Bethany were so nice and helpful to make sure I got the best price possible. I’m not planning on switching my insurance any time soon.

This location has been very helpful with all my insurance needs. They are always happy to help and are very responsive. They work with you to make sure you are getting the best possible coverage for the right price.

I really enjoyed working with John. He listened to my needs and helped me to obtain life insurance policies for both myself and my husband. Highly recommend John for life insurance, and all of your insurance needs!

The knowledgeable staff at this office makes it painless to take care of all of my insurance needs and allows me to have the peace of mind that I’m always covered and all of my questions are fully answered!

Team was great with response time and clear on policies, benefits, and any action i needed to complete. Jacob was great with explaining and helping me understand which avenue was best for my needs.

John did an excellent job with my auto and renters insurance. Not only did his price save me over 400 dollars a year, I received better coverage. The customer service there is fantastic.

John Elbin and Tony Loy are very responsive whenever we have a question or need help with our insurance. We have referred many friends and clients to them because of this. Thanks guys!

John has been a fantastic insurance agent and helped me get my footing with my life insurance policy. Bethany had also been fantastic whenever I have any questions with my policies!

I am super satisfied with the business I received! I have more coverage with this company than I did with my last, as well as more benefits, and I am paying less. Win win!

Moving here from Cincinnati, I really had no idea where to go for insurance. Not only did John hook it up, he also saved me 2,000 on my auto loan! Would highly reccomend!

Jacob was great. He answered all my questions and concerns quickly. He helped me prepare my life for the unknown of the future. Great experience, highly recommend!

Great personalized help - John is on call and helped me get camera + equipment + electronics insurance that ended up being much, much needed. Highly recommend.

great rates, great communication, many options to save and talk to someone about my policy; sent a text and had my policy updated in less than 30 minutes!

The whole team is so helpful and patient! I enjoy doing business with them. I highly recommend them to anyone who wants a pleasant insurance experience!

They have been great to work with. Very knowledgeable and helpful. Would highly recommend them to anyone who is looking for information about State Farm

John and his team are extremely helpful, responsive, and understanding. If you're looking for a quality company and a quality agent, John is your guy!

This is my very first Google review, but John did such an outstanding job assisting me with my insurance needs. I just had to give him a shout-out

John and his staff are always so very helpful when ever I call to ask a question. They always go above and beyond for me. They are awesome!!

They are always great at getting us the help we need when it comes to filing a claim. They also make it really easy to set up new policies!

Jacob did such an great job of finding insurance that met our needs and provided this to us at a great rate. Very professional and timely.

All the employees are very polite, courteous, helpful and caring. They do a great job!!! I would recommend this agency to everyone.

Someone else is always available and able to assist you whenever you call. Great customer service. Excellent efficiency.

A great business! Always extremely responsive and happy to help with anything you need. I highly recommend.

Tony is the best agent! He’s always available, knowledgeable and reliable. Wouldn’t go anywhere else!

John and his team were so helpful in getting my policy set up after my parents took me off of theirs.

Outstanding customer service! Knowledgeable team and super professional. Highly recommend them!

15 minutes saved me 15% on my insurance by switching to John Elbin's State Farm! I recommend!

Quick visit. Very friendly staff. In and out under 10 mins. Worth doing business again.

Exceptional service.. Gave more information than I thought possible about my own assets

This is my agent. They are always helpful when I go there. Very friendly people.

Great service and price! Was able to get an awesome deal on life insurance.

Always have been wonderful and very helpful whenever I have had questions!

Jacob was very professional and helped me with all of my questions!

My brother is a great insurance agent. Always answers my call!

Pesky insurance agent that elicits obnoxious robo calls.

Great service and good pricing. Would highly recommend.

Best office staff and customer service I've ever seen!

Overall a good insurance company to deal with.

Everyone super friendly and helpful 10/10

Helped me with a claim. Great service.

Great custom service! …

Best customer service

Great service

Great place.