Very disappointed with my experience with Johnny’s Furniture. Purchased the Paige chaise lounge, 2 seater lounge plus ottoman. Boxes that were delivered on the 14th of July were very damp and appear to have mould. My husband opened up one of the damp boxes, the lounge has a very musty mouldy smell. Contacted Campbelltown store which was the point of purchase, relayed the issue to them, was then contacted via email by the claims department asking for photos. Sent through photos, an hour later the same person from the Campbelltown store called informing me that the best solution the claims department can do is have my replacement lounges swapped over on Sunday the 17th of July. In the meantime I am stuck with these mouldy boxes and lounges for 3 days until they are swapped. I’d just like to point out though, the sales people from the Campbelltown store have always been extremely helpful and courteous, and my service from them can’t be faulted it’s the way in which the warehouse and claims department has completely let me down as a customer. I am completely confused and frustrated that this has occurred but most importantly how this is not being dealt with in an urgent manner. I have never before been in a situation like this and I am very disappointed that as a consumer my expectations were definitely not met and will not be a return customer.

VERY RUDE AND CONDESCENDING CUSTOMER SERVICE!!!!!! I visited this store today (Easter Monday 2022), looking for a nice lounge for our home. My wife and I, sat down to trial if the lounge was comfortable or not - which it was not comfortable and was not for us. The sales “lady” who approached us around 11:30am (looks Indian decent) and didn’t get her name but was very rude in her comment to my wife. My wife just said it wasn’t comfortable and her response was “there must be something wrong with your pants, it’s your pants not the couch!” she said this in a mocking manner and also the remarks were more than once. The company needs to train their staff properly or she is most likely trying to sabotage the business. Because of this “sales rep” we didn’t want to look around for other furniture options as it made us very uncomfortable (even more so than the couch) this is NO way to treat your customers.

Bought a couch a few months ago advising they were happy to keep for us until we are able to move into our home which is currently under construction. We then received a call saying we need to pick it up within 2 weeks. I told them we were not able to store it safely just yet. I called back a week later and suddenly they tell us they're moving warehouses and we need to pick up asap. Horrible communication given we werent advised this prior. I asked why werent we advised prior and they we unable to give me a straight answer or any compensation for the short notice. Just thinking if we were overseas or uncontactable before they moved what would happen then?? We then had to pay for delivery and inconvenience our family to store this before we are ready to move in. Giving 2 stars for the furniture but would give zero for the sub-par service.

I bought a sofa lounge in mid June 2019. Been told the delivery will require 6-7 weeks which was the first week of august. Just before that week I received a sms saying there was a delay with the container and delivery will stretch until the end of August or early september. Okay!!!! I held my patience until today which is almost mid september and still no news or what so ever. No one answers the phone even after leaving a VM for a call back. This has started to look like a bit dodgy now with such a poor customer experience considering everything being already paid. If you are purchasing anything from this place, just get it straight away from the stock as these guys do false promises with zero commitments.

Bought a 3 seater sofa from here with my wife. When we got there we were greeted by one of their furniture specialists, she along with another salesperson who is a top bloke helped us pick which sofa best fitted what we were looking for, would be the right size for our living room and getting to our apartment and was within our budget. Also met the store manager who helped with getting us a reasonable price for the sofa. Since getting the sofa it has been great, doesn't have any unusual sagginess in the coushinig or any stitching coming loose or any other common problems. Would definitely recommend seeing the team there on Blaxland Road. Very helpful and great to chat with

Johnnys furniture hasn’t been true to their price. They first advertised the lounge on February for RRP$1399 and recently they up the price to $1799 that’s not included special discount. Which is the correct price?? Why put up false advertisement thinking you giving shoppers cheap price!! Is it because you see shoppers admiring the item and thinking Why Not up the price few dollars more. You’re business mind ain’t that bright Everything all wrong in that department price keeps going up and down Ridiculous for factory seconds.

There was a dining table I was interested in so I enquired beforehand to check if there were any dents/scratches before I made the 1 hour drive over. I was told there weren't. When I arrived, I noticed the big dent immediately. The sale person's response was that the reduced price reflected it. I would rather pay a fraction more (the discount is really not that significant) to get a brand new dining table. Also, I arrived with 15 minutes to spare but the sales person rushed me because they wanted to close shop and start their weekend early.

SHOP ELSEWHERE. We ordered a lounge in July 2023 with a 4- 16 week wait time (already this is a ridiculously broad window). After having to chase it up 3 times we are now on our 3rd delayed delivery, a month after the first expected arrival date, with absolutely no accountability or explanation from the company, and no faith it wont get pushed back again. No compensation offered. They even told me to keep calling to see if its in- when its their company and they have eyes on the stock coming in or not?! So lazy! The most awful experience!

I purchased a lounge in April and was told it would be 10-12 weeks delivery. Fast forward to mid August and I still have no lounge and every time I call i get a different answer. First time was there was an delay in ordering. Next I was told there was a new ordering system. The third call i was told they had no explaination, but it is now due mid August. I called again today and was told it might be in by 20th. I will never deal with this company again and do not recommend it to anyone.

Amazing customer service, great products: Natalie the customer service is an absolutely professional and amazing person who went above and beyond her ability to assist us with our purchase, she is not only knowledgeable and professional but very caring and understanding person. She treats all customers equally with no hesitation to help them with what they need. She is a great asset for Johnny’s Furniture and their team, we wish her the very best in her career and life.

Cant recommend Johnny’s Furniture Campbelltown store highly enough . I saw a coffee table online but couldn’t see it in the colour I wanted and rang them and within seconds I had a photo sent to me and did the transaction over the phone and organised pick up the next day . Their customer service was second to none and the prices are excellent. This will definitely be my 1st go to store for furniture from now on . Thank you again from a very happy customer

Today I met the lovely Nat who served me at the car park sale. I went there after I had received terrible service at the penrith store and wouldn’t return to that store. I knew exactly what I was after which wasn’t in store. Nat was super helpful in providing me with exceptional service and ordered me exactly what I was after. She went above and beyond what was expected. It was nice to see that good, friendly, professional service still exists.

I have purchased 2 sets of lounges from this store Jan 2019. I should say 3 star is for their competitive price. Their customer service is very poor. One of the lounges delivered was incorrect and the store did not take any responsibility to replace it. They offered a call back form "service team" but did not provide a contact number. I am yet to be contacted by their service team after 3 days follow up and will update this review accordingly.

The staff at Johnny’s furniture Campbeltown were so friendly and helpful. Shanjida was so lovely and very understanding with my requests. The whole process was clearly communicated and they kept in contact with me regarding the arrival of my lounge suite into the country. I highly recommend Bert and Shanjida for quality service, product and price. Thankyou so much for making the experience personalised and satisfying…

These guys are great. The customer service is far better than anywhere I've bought furniture before. Mainly because the guys Angel and Diego really know their stuff and don't do the typical sales pressure stuff. Just honest open communication and they try to get you the best deal. We are so happy with our purchase and it is my go-to place now for furniture. Thanks boys!

Recently bought a sofa from them. Once it was delivered, noticed stain on it. Upon further investigation, I found out that they sold a used sofa to me with stain. They must have very bad quality control procedures where a stained sofa is sold to a customer. Very dissatisfied with the purchase and I wouldn't recommend anyone to buy any furniture from them :(

Sandy at Johnnys Warehouse was really helpful and helped me last minute before closing up, on their EOFY sale to get what I really wanted in Dining table and chairs She went far and beyond to look after her customer and transacted the sale without a problem. Great customer service and thankyou for my dining set. …

Initially, we purchased Lunar Sofa for a great price, but the delivery got delayed due to few reasons. However, store manager Natalie was lovely and helped us to swap for another sofa that was coming sooner and we really liked the way how they treated us :). Definitely we will be buying from this store again

It was great experience in Johnny's Furniture as been served by Ramesh. Ramesh helped us to select the perfect lounge within our budget and without any doubts, it was a fantastic lounge. But there was some delay as due to the covid19 issues, it was understandable. Hope to purchase more in the future.

Wonderful experience.Customer service was very amiable and helpful especially Ramesh who has helped us find well-priced and beautiful armchairs and a console table for our house.Highly satisfied with the quality and the staff.Would definitely recommend to those seeking affordable,lovely furniture.

I stopped by to purchase mattress and I am quite delighted to see their staff, Ramesh who was quite professional and efficient in helping us to choose the Mattress. Excellent costumer service and greater deal ! I would definitely recommend this place and will shop more in future.

Great service from start to finish. Furniture arrived more than 1 month earlier than proposed date. Wrapped securely and safely and very happy with the furniture received. We were kept updated through the whole process. Very happy customer and would definitely recommend.

Excellent customer service. Delighted to see these proactive sales staff,Ramesh and Elish who helped me select the leather lounges. They have experience dealing with old people like us with patience and care. Appreciate it and will recommend this to other people …

Ramesh is an exceptional sales guy with complete knowledge of products. Kewal and Sameer went beyond while delevering my sofa. Hats off to the guys. Wish there was a 10 star system to give em. I am thankful to the team at villawood. Definitely recommend them.

Great quality furniture at affordable prices. Customer service is exceptional, the staff go above and beyond to make sure you are happy with your purchase. We will definitely be shopping here again. Thanks again to the team at Johnny's Furniture!

Customer service is amazing the representative they have is by far the best customer service representative I’ve ever dealt with. Ramesh you are the best thanks for helping me find the best furniture that suits my home I’m very thankful!

Super helpful staff, Ramesh has been super helpful and very accommodating for us. We have found a perfect deal for our home! Dining table and sofa! Very very happy! Definitely recommend everyone to go and check this place out.

We have been to this showroom twice. Plenty of clearance and brand new products. The staff Ramesh was very professional and helpful in finding us the best deal and quality products. Will highly recommend this to others

Very good service and quality products. I am genuinely happy with this. Ramesh is such a nice staff to give us a hand from the beginning to help out the items in van. Would definitely recommend this place to other :)

We had a great experience with Johnny’s furniture in Campbelltown. We had our lounge delivered today & the guys were very efficient and very helpful with helping my partner put the old lounge on his truck. Thanks JF

Great range of products to select from. Perhaps one of the best deal we got in many years. Ellish was so helpful and understood our needs. Highly recommend this store to everyone. …

Great service great quality furniture at excellent prices. Mathew was excellent in providing and showing us what we were buying was at amazing savings. Thanks again we will definitely coming back soon.

I fell in love with a rug on the floor. And the staff were amazing and let me buy it and moved furniture about so I could take it with. Absolutely recommend the place and staff were very accommodating

Ordered a corner sofa December 2022, scheduled to deliver April 2023, then moved to June 2023 and now said to deliver in September 2023. This furniture shop is playing around and a waste of time!!!

Brand new to Australia in June, needed furniture quickly to set up house. Very friendly manager sorted us out very quickly, cheaply and easily. Fantastic service. Even delivered close to on time!!

Very happy with the experience. We ordered and picked up a bed and a single chair from their store in Bankstown. The staff specially Ramesh were friendly and cooperative. Highly recommended.

Great service. Went in one day got a written quote, then it went on sale and Bert rang us to let us know of the sale not everyone would do that so thanks. Would recommend to anyone …

Spent 20 mins in the shop. Kept waiting for the receptionist to atleast acknowledge or let us know to wait. No communication. Only giving attention to one person. Never going back.

I bought a beautiful lounge, the guys were very helpful but can I say the delivery guys were the Best they took it into my unit and placed were I wanted it, they were very helpful.

Good place to pick up good quality and great price. The sales people are very friendly and helpful also. 100% worth coming to have a look.

Honestly can't speak highly enough of them. Fantastic & friendly service. Got a great price which is always the best.

Good products. Friendly staff. Helped me and my dad pick a couch and was very attentive to our requests. Great store

Good mid-range store with some nice furniture. Friendly and professional staff. Sale items are very good value.

Great prices and lovely helpful staff, looking forward to a lovely nights sleep in our new mattress!

Beautiful customer service experience and fantastic options to buy furnitures. Highly recommended.

Great customer service, was really helpful in assisting us with our purchase. Would visit again

Great staff! Great service! Great quality products. What more could you want.

Excellent staff and customer service. Would highly recommend

Sanjida helped us a lot. She is very lovely lady.

V good customer service thank you