The manager (Aubrey) at this location is very rude and unprofessional. I purchased a watch at another location and a few days later went into this store to exchange it or return it. She said that the watch had been worn and I couldn’t return it . I started to explain to her that the watch has never been sized to fit my wrist so there’s no way I could have worn it and she instantly cut me off and repeatedly told me that it had been worn . I asked for corporate number and she sloppily threw the watch back in the box. She got on the phone and ran in the back . After talking with corporate they called the store and she continued to lie to them telling them that it has been worn and also that she don’t even know if i was the one that purchased the watch . I’m not sure if it’s because I’m young , black or both for her to feel that I can’t purchase a watch but my name was on the paperwork and I have an ID. I gave Kay’s (not this location) 2 stars because corporate honored my return. It’s sad because I’ve been to this location before and the staff was really nice but to have such an unprofessional and unpleasant manager really brings the store down .

I’m not at all happy with my experience. My ring is beautiful don’t get me wrong, but I truly feel like the staff didn’t listen to my fiancé when he went to purchase my ring & now it is still too big. My fingers are very, very small. I wear between sizes 3-3.5. When my fiancé went to the store he was advised to get a size 6 because the rep didn’t believe him about my ring size. Though he said a size 4, I wish she would have advised him to get a ring without the diamonds on the side so the ring could have been sized correctly to fit my finger where it didn’t move at all times. My ring doesn’t fit comfortably and I’m always afraid that it will fall off. I understand that it should have a little wiggle room, but I am constantly moving it on my finger so it sits correctly. I really want to love this ring, but I don’t. I’m very disappointed and stuck with a ring that moves constantly. I don’t enjoy it

My wife and I went to Kay to have her wedding ring repaired and cleaned. From entering the building to leaving, the staff was very friendly and professional. I appreciated the service so much, I went back to purchase Christmas gifts for my granddaughters. Morgan's greetings was there as I entered the room. I explained to her what I wanted to get. She immediately showed me what I was looking for. She also suggested that I can get the gifts in their birthstone. The selection was great and the prices were in my budget. She explained the cleaning and warranty on all the items as she wrapped everything in boxes and Bags to look very festive and elegant. That type of service is what makes customers return for life. I also think she deserves a raise! Good work on a job well done Morgan!

They didn’t size my finger correctly so my wedding ring is too big. We tried to get it resized but they said they couldn’t because of the ring material. We ended up returning the ring for a replacement because they messed up the actual size of the ring. It was supposed to be 11.5 but it was slightly larger. The ring is still too big as I write this review. We are very disappointed because my wedding ring is engraved with my wife’s first name. When we were dating, I bought a promise ring from this company and it had to be resized. They resized it for us but when we got it back there was a small diamond missing from the ring. I would never do business with this company ever again and I would encourage any sensible people to avoid this place.

My fiancé took her ring there on the 3rd of this month to get sized for our wedding next month and connect the band to the engagement ring. ETA pickup was the 21st. I called on the 23rd to check since we never heard anything. An employee, named LARRY, was super rude on the phone and told me they hadn't touched the ring because they didn't know what to do with it! Then he told me they could size it but it will be a different shape so they won't line up... What?! So, they rushed the order and got it to us 2 days later. Wouldn't you know they botched it! Looks like someone did it in their garage. I 100% regret getting her ring from Kay's

I absolutely love going to the Cherry Tree Crossing Kay's just for the excellent customer service I receive from Brianne Craig! I drive 35 min out my way because she goes above and beyond when it's time to have my jewelry serviced, cleaned or needing a new addition piece. She helped my fiancé pick out the perfect engagement ring for me, Birthday earrings and my first piece which was a bracelet. She's assisted me in finding the perfect wedding band for him. It's not about making the sale for her, it's truly about making her customers happy. She has gained a life long customer. Thank you Brianne!

I got my ring resized two weeks ago they said they would call me when my ring was done never called me said they “emailed me” I checked my email I never received an email about my ring needing to be picked up nor a call I had to call them to see if my ring was done they said it was I went to go pick it up on my lunch break and they won’t let me go in to get it I understand there is a pandemic but they could just let me sign the papers and leave I’m 30 minutes late because they won’t let me have my ring. I drove up to the store to get it I shouldn’t have to wait this long to get it.

E. Washington Street is literally the best Kay’s in town!! They are always so helpful, communicative, and kind! I really appreciate Danielle and all that she does!! Danielle always takes great care of my husband & I’s needs. She’s fabulous! Additionally, I recently took my wedding ring in to be resized. The promise date for pick up was 6/10/2023. However, I received a call today, 6/1/2023, stating that my ring was ready! I am so pleased with the work that was done on my very valuable ring!! You cannot tell that it has been resized & it fits so much better. Thank you all!

They offer plenty of selections with lots of sale prices online and in store. Staff is always very welcoming and super patient. My 11 year old had so many questions, you would have thought he had the money to buy! I like that the staff are all so different there, diversity makes me happy. All colors and all sizes. On top of that they are knowledgeable about the happenings in their store. Morgan is always fascinating with her piercings. She knows her jewelry. Showing everyone daily that facial piercings work in any place!

I just want to say thank you to Danielle and Tonya. Danielle was very kind from the moment I walked in. She took her time listening to my needs and showing me several options. I actually end up getting a beautiful opal ring that caught my eye. Tonya was very knowledgeable about different pieces and options for my purchase. Tonya and Danielle were both very attentive. I love their bubbly personalities. Thank you ladies. I can’t stop looking at my ring.

I received a necklace from my best friend for Christmas from Kay's on Washington Street. I've broken the chain twice and have had to take it in for repair. The customer service there is phenomenal! I was greeted and taken care of immediately. The representatives are polite and listen to your needs and quick to provide solutions. I was also shown some beautiful birthstone pieces and saved them on my favorites for future purchase. Thank you everyone!

I was here this past Sunday and the store was packed with only two workers. I stood in line for over 15 minutes. When someone did finally come and help me I was not even greeted with a hello I had to say hello to him and he seemed very very frustrated. My fiance spent good money here on my engagement ring so I came here to get it resized but in the future I will avoid this location at all cost there not friendly and unprofessional.

My fiancé and I came in last week to get him a gold chain for his birthday, we ended up leaving with his chain, cross for the chain, got myself a rose gold chain, and a rose gold bridal set!! Cassi was absolutely amazing, very personable, professional, informative, and just really made me feel comfortable. I’m so glad we were able to have her to help us. Thank you so much for this great experience!!!

Kay's has made life very easy for my husband and myself. He shops at different times. Each year all 4 of our girls grt gifts. The jewelry is of good quality. The warranty is very good. They stand behind their work even up to total replacement. They have a great buy back program as well. Indianapolis Washington Street has the nicest employees and yhe store manager at that location is AWESOME.

Was in the store over 15 minutes without any sort of hi, hello, be with you in a minute.2 customers 2 employees, so it was not like they were terribly busy. Looking to spend money on a ring I would at least like an acknowledgement of my presence. I will give credit where it is due, to the 2 employees, they focused on thier customers with questions and presentation of different styles.

This is only a good review because this ring is for me. The store on E. Washington St told me the ring was out of stock. It was...just not in my size. The store clerk kept attempting to sell me 20k gold and offered to order the ring in 14k for additional approx $160. I ordered it online and it ships tomorrow. Nice.

Danielle, Yasmin, La’niah have done a fantastic job at making me feel welcome and they were very professional. They gave me advice on different types of diamonds and seeming very knowledgeable on each one presented to me. I got my eyes pierced during this visit and Danielle was gentle so it did not hurt a bit.

Staff is very friendly and always willing to help. The security guard Mr. Robert is the best. Would recommend them to anyone. Found my engagement ring and then in turn for my band I have looked for for months there and it was on sale so I scored big time

Aubrey the manager is awesome. She's very attentive to detail. I have never had something not be up to standard and her not get it solved. She's very personable . I love to go in and talk to her about jewelry.She is so informed and knowledgeable

I went in to buy a engagement ring I don't know anything about diamond cuts or none of that but the ladies danielle Morgan and kayla help me out so much I will be going back for all my jewelry needs thank you so much ladies your the best

Thank you Kay Jewelers East Washington St. Indianapolis!! I love the beautiful engagement ring that my fiancé bought me and the wonderful Christmas basket that we won was fabulous!! Merry Christmas and Happy New Year.

Danielle, la’niah, and Yasmin treated us really well. They’re super kind and professional, and educated us on different diamonds and we are already planning our next purchase. Thank you so much for your help!!!

This is the BEST PLACE to buy to buy your jewelry. The staff is WONDERFUL and always there to help you any way they can. The mgr is always there to offer great deals or advice on a piece of jewelry. I luv it!!

Staff are great. If you have shopped there in the past not only can they show you items that go with past purchases but help customize choices based on your likes. I recommend Cassie and Morgan.

Tonya at Kay's is the best! Been our jewler since my husband and I got together in 2011. Went to visit to get my husband a new wedding band and got my ring cleaned.

Danielle was my sale's person and she was wonderful she helped me get a beautiful ring . I am so thankful that I met her. Kay's is a lovely place to buy Jewelry.

Danielle, was amazing. She was incredibly helpful and I was able to choose the ring that was perfect for the occasion. Ask for her if you’re at this location.

Cody & I had the best experience today with Danielle & her team! They made the process so easy & simple. I am absolutely in love with my wedding set!

I took a necklace to be fixed. It came back quickly and it’s beautiful as ever! Staff is friendly and helpful, I think I found my new Jewelry Store!!

Great experience at Kay Jewlers. Received outstanding service from Brianne who displayed a lot of knowledge and a very pleasant personality.

One of the best employees kay jeweler's . Brianne is so amazing at what she does. And my fiance loves the engagement ring....Thanks so much

Sent out my ring to be sized they had it for 2 weeks and still didn't size it right thank twice before you go to Kay Jared is better

The staff was very helpful and understanding of what I was looking for they helped me find the perfect gift for my grandmother

Tonya and Larry were awesome!!! They were very friendly and determined to help with the issue I had with my watch!!!

Larry Wingo has been here each & every time I’ve been in! ALWAYS has a smile on his face & a FANTASTIC attitude!

Very friendly staff. They were so helpful. In addition to the great selection. The sale was an added bonus!

Me daughter and I had an amazing experience with the help of Danielle. We will definitely be back.

I have to most awesome time visiting Kays jewelry on East Washington, Danielle is great!!

Danielle was the greatest asset to the ring purchase process. She is my go to jeweler!

I love Danielle! She always takes real good care of me. I will always return to her!

A pleasant experience shopping with Danielle this evening. Highly recommended.

She did a Good job for me today and I will always cool to her. Thanks Briann

Great service thank y’all so much, Danielle and Team ! I will definitely

Danielle did a great job helping us and getting us the perfect diamonds!

Morgan at this location is Awesome, she always takes good care of me...

No longer in the mall, now on the corner of Washington and Mitthoeffer

The men were very helpful and knowledgeable when I was purchasing !

Danielle was ,as usual, exceptional. As is everyone at this store.

Got my babygirl some more earrings&&a necklace …

Both Laniah and Danielle were soooo helpful, kind and thorough!

Excellent customer service! Four Christmas gifts and happy!!

Danielle was awesome! Always helps find the perfect piece!

Best piercing experience ever for my 8 month old!

Tonya was awesome over the phone and in person!

I love they're jewelry & the prices are great

Great staff and customer service!

Is suck the people work there. .

Very professional and friendly

Customer service was great!

Danielle was amazing!!

Danielle was AWESOME!

Unprofessional staff!

Really nice staff