UPDATE:After I wrote this review, I received a very childish message directly to my Whatsapp. My dissatisfaction was clearly not taken well. The screenshot will probably be flagged inappropiate so I will not be able to put this screenshot but many very vulgar words insulting me and telling me I was s***t for leaving a bad comment and they don't care about people like me... Extremely disorganized company with stressed out cold guy. Below are some of the things I experienced. 1. pickup location was not properly told to guide therefore he was 30 minutes late. until, I asked they never informed me the guide was coming late and just left it for me to contact them. i was just waiting outside of the hotel with my suitcase and heavy bags looking for the car that was told. 2. I informed the company beforehand about not being able to eat beef, horse and pork. They replied, "I can offer vegetarian food, but I can't promise it’s variety. There will be no cooking of a separate meal for 1 person in guesthouses. There is no possibility to order something separate, tourists eat what they give." However, when we went to the village the woman was extremely surprised and it seemed like she had never heard about this beforehand. There was a meal which served only manti （dumplings）with beef stuffings and there was nothing else other than bread or some chocolate to eat. 3. The Kolsai Lake tour has an option of horse riding. I mentioned twice by email that I'm interested in using horse. They never replied to that and on the tour day the guide tells us it's 20,000tenge per person and another 20,000tenge for the guide for the horse. ONLY CASH. The amount is quite big and should be prepared beforehand but not only they don't tell me or reply to me about this. Poor guide has to loan it to us. 4. The company doesn't organize Kaindy lake tour properly. What happened was the gate was closed with a lock and no one was available to unlock it. Guide tries to use different route, but the route has so many blue berry thorns i have to use my body and branches to avoid the guide's car from getting scratched for 20 minutes. However, this route has a huge hole, and we can't pass. At the end guide uses another route and we finally arrive. 5. Guide doesn't have any band aid or first aid kit for hiking. I got a slash from branches as well as using my body to avoid his car from getting scratched. About guide just seemed like he was doing his job but was quite cold, not thoughtful and quite rude at times. 1. just touching phone when eating together. 2. forgetful, forgets gas burner at Kolsai and doesn't even say sorry. 3. just walks on when doing hikes seems like just wants to get job done as quick as possible. 4. loud music which I put the volume down, but he raised it again. 5.puts in tea only for himself 6. says raspberry picking is possible at a part at the mountain but just takes most of raspberry and only a few lefts for me. 8. knows my gf likes stones and is collecting it but just takes some pink shiny stone for himself he found while walking in desert. 9 never talks about how long somethings will take and is lethargic to really communicate. 10. is sighing and being very disrespectful when I was having difficulty. was saying I was wasting an hour of his time, when it’s the same for me too even having the nerve for a tip. even saying, "so I guess you don't have enough to tip, huh" completely unprofessional. 11. only guiding on his mood. when he doesn't feel like it, no explanation or giving advice just say you can walk there and come back.

Amazing tour and guide! I partook in the Charyn Canyon, Black Canyon, Kolsai Lake and Kaindy Lake tour which lasted 15 hour, absolutely incredible day. Our guide Madina was informative, helpful and funny which only added to the experience. We started the day by getting picked up in a very spacious minivan and were given plenty of water and refreshments all throughout the day. Each stop we had plenty of time to sightsee, relax and take photos (Madina was happy to take our photos if needed). For lunch, we visited a guest house which put on a huge spread of food, I am vegetarian and they accommodated for me by giving me plenty of veggie and vegan foods. I was given a vegetable soup with plenty of bread and potato fritters along with a number of local dishes and unlimited cups of tea, it was honestly one of the best meals I had in Kazakhstan. The hike to Kaindy Lake can be quite challenging, so out guide organised a free horse ride for everyone in our group to make it up fast & comfortably (if any guest was uncomfortable/didn't want to ride they still had the option hike up) which was a very considerate gesture. Finally, our driver was amazing, always making sure we were comfortable during the drive and making sure we had plenty of toilet and refreshment stops. A great tour, I would 100% recommend.

The trip was very well organised and was on time. The reporting instructions were clear. The tour guide was very warm , helpful and very informative besides he also took great pictures. There were specific arrangements made for food upon request. (Vegetarian, Chicken, Lamb only food) which I found to be a dealbreaker. The arrangements made for stay in Remote Kazakhstan villages were very good. Tourists got a feel of the nomadic life, had traditional Kazakhstan food and also got a chance to stay in Yurts which I found to be very fascinating. Besides the Charyn Canyon, Kolsai Lake and Kaindy lake, tour also covered unexplored locations like the Black Canyon, Yellow Canyon which I found to be next level. If anyone is planning to take any guided tour to the said destinations, do consider this one and you won't be disappointed.

Hi. Kazakhstan Guided Tours is very well recommended. My two friends and I booked a half day for Big Almaty Lake; and full day for Kaindy and Kolsay Lakes. Every cent is totally worth it. Annat and Olzhas were so great and amazing! They even packed food for us for the trips. There were bags of goodies waiting for us when we got inside the car. Even though the drive was too long, they were so patient and made it sure we are safe. We asked a lot of questions during the trips but they were so accommodating and so nice. They dropped us safely in our hotel. We are so happy we booked our tours with them. No regret at all. When we come back again to Kazakhstan, we will definitely book Annat and Olzhas again. They are the best! Please book your trips with them!!!

The tour was very organised and on time. Madina was amazing! She’s chatty and fun and told us anything we wanted to know about Kazakhstan. She is very knowledgeable and caring. She always checks in with everyone and ensures she remembers everyone’s names. We had a great tour because of her. She also brought us to a local restaurant and made us try different types of cuisine, and told us their stories — which added to the experience! The Big Almaty Lake was beautiful to see. We had a peaceful afternoon admiring the view while she took our photos (she’s an excellent photographer) The wine tasting was a cherry on top too! Overall, we highly recommend this company. They are an amazing bunch and good value for money! They’ll put you above of everything else.

Very professional work of the agency, all locations, planning and work with clients were at the highest level! Special thanks to guide Madina for her professional work, good communication and professional individual approach for each tourist. It was interesting to learn about the cultural heritage of Kazakhstan and see the impressive nature of this rich country! I chose the “Big Almaty Lake” tour. The trip to the tour site was unforgettable thanks to interesting games, conversations with other tourists and fascinating stories! Every question had a clear answer and it was interesting to watch the guides at work! I recommend everyone to visit Almaty through Kazakhstan guided tours, where you will see what professional work of a travel company is like!

This was a marvelous trip. The tour guide was the BEST I’ve ever had on any trip. We came from many different places, but the tour guide made us friends. She could unite people like nobody else. We have visited during the tour many beautiful placed, drove some old Soviet cars and went to Charyn Canyon that looks like Grand Canyon in the US. We also had a great lunch, which was homemade by a lady in a guesthouse, which was delicious and included in the price. Definitely worth doing the trip, because those places are far and difficult to reach, but I’m sure that with that tour, you will enjoy it!

Amazing Experience!!! We choose 4 days private tour, as a couple. Our guide Almas was great, providing a lot informations And explaining everything we wanted to know, also very friendly with great sense of humor. Warm recomendations to Everybody Who wants to see amazing Nature, Villages, Great people of Kazakhstan, And very tasty And healthy local Food And drinks. For me personally was one of greatest travel Experiences, specially National Parks And Villages. Very Professional, committed people from start to the End. All the best 10/10 Best Regards from Croatia

Truly an awful experience. I was fooled by the other great reviews and decided to WhatsApp this tour company and plan a trip with them. After some hellish conversations where they were outrageously rude, they then cancelled our tour the day of travel. We were heading off to the airport when they told us they could no longer provide the trip. They simply said 'goodbye!'. Totally unprofessional with zero customer service skill. Beware please and don't be fooled by the good reviews like I was. Stay away.

Booked this tour from Belgium, the process was very smooth. The tour was epic! It was a very busy day, but if you don't have much time as I did, it's perfect. If you have more time, maybe give a chance to the 2-days formula :-) The guide was very kind and humble, he explained everything we needed to know with a very good english. Just a quick improvement proposition : there is only USD available to pay the Paypal bill and they charge high conversion fees, maybe you could offer Euro as a possiblity!

I found the tours to Charyn Canyon, Yellow Canyon, and Black Canyon - well - 'amazing'. Three different styles - equally spectacular. The surrounding landscapes and remoteness had many similarities to various parts of Australia. Anat's enthusiasm for these areas certainly showed by the way the tour was conducted. I was on a day tour by self - due to timing but will gladly go back again as part of a small group. Strongly Recommend.

I took the tour of 'The Big Almaty Lake' for $50. At this price compared to others it is definitely worth it. The tour guide spoke good English and told of us some interesting facts about the place. The lake is visually stunning and the mountains in the background make it all worth it. A sandwich, apple, and bottle of coke was provided too. The drive through the mountains was good experience too and the drive felt safe.

Brilliant organisation. All in time and we’ll arranged. Sights beautiful and time at each thought out. As always. Longer would have been better. But that would have limited the range of places to go. Guide was special. Friendly. Attentive and knowledgable. Driver safe and careful. Loved every minute of it. It’s a long day. So stamina is needed. Also the walking was tough for some in the group. And finally. Take snacks!

We had a remarkable trip in Kazakhstan , Aida and Akylbek is very patient with us , they were both nice. We had a very comfy vehicle, they never rush our trip , hence all destination included in the package were accommodated and enough time to explore or even take pictures. We were late going home but they never complained. They are really nice , same as beautiful as their country . We will definitely be back ♥

Everything was excelent: Service and Tour. Since first contact, they provide me with information and resolved all my doubts. I value a lot the experience, and his insights for the best spots for pictures, that saved us a lot if time. Also, they are very flexible, we changed the itinerary so we could see everything we wanted skiping bad forecast weather. And they accept full online payment. Thank you very much.

We had the best tour experience with this company. The reservation process and payment process was incredibly easy, and the pick up process was excellent. The driver was on time, very friendly, and extremely professional. He really made the trip to the canyon extra memorable (even though the canyons do need any help with that). It was a 10 out of 10 experience and I would highly recommend this company

Kazakhstan is a beautiful nation with Kaz Guided Tours treating us like a VIP is exemplary. They keep us full and hydrated. Food is delicious. We have one of the most genuine and considerate tour guide we have, Ms. Zhibek. She has been understanding with our family who likes to take photos at every angle but at the same time keeping us on time with our scheduled tours. Job well done, Zhibek! Miss you. ♥️

I was a bit confused reading the 5 star reviews after the poor response I received. Not great at communicating, trying to get any answers out of them is incredibly difficult, I found it to be quite unproffessional - try for yourself and you'll see what I mean, I've had a few other friends say the same and gone with other companies. Part of me thought it was a scam, we went with SUV tours instead.

Absolut zu empfehlen. Kommunikation bei Bestellung auf Englisch (oder Russisch) einwandfrei. Klare Preisstrukturen. Rechnung per PayPal-Überweisung,ebenso die Anzahlung. Die Touren selbst sind einfach Klasse. Abholung am Hotel/Apartment.Bequeme Fahrzeuge, gute Fahrer, absolut vertrauenswürdig. 5***** Achso: die Landschaft: einfach unvergesslich; mein Highlight: Aktau, die weißen Berge

We took a wonderful tour to the most impressive National Parks near Almaty in an efficient and affordable three day package. All aspects exceeded our expectations. Food and accommodations were especially great. Super option for independent and self motivated travelers who want to see the best of Kazakhstan and have limited time. This is an awesome tour company!

I booked them from Dubai, they are highly professional and they cared for every possible need and satisfaction of us. They have been very organised since the time of pickup from airport to everyday trips, a complete solution for our Almaty trip. Every day, they treated us with excellent lunch. Highly recommended. Wish them all the best.

A perfect tour for those of us who don't have much time. All the best attractions in nature around Almaty are combined in a day tour, perfect and worth the money, I recommend! Our guide, Miss Zhibek, was excellent, dedicated and communicative, also thanks to the driver Dastan, who did his job professionally! Thank you!

An adventure-filled day. We filled our cameras with wonderful photos and video. The Kaindy Lake was as spectacular as in all the promotional materials on the best in the Almaty region. Getting there was an adventure in itself. Not to be missed. This tour is the best way to see the 3 top destinations in a single day.

Хотим выразит огромную благодарность за организацию тура. Наш гид Ольжас - восхитительный гид и просто замечательный человек с которым легко быть вместе сутки напролет. Его гибкость и чуство юмора оценили все участники тура. Еще раз благодарим за незабываемый тур Группа из Копенгагена (Дания).

Лучшее тур-агентство, которое я знаю Огромное спасибо за такую прекрасную организацию, теплое человеческое отношение и предоставленный великолепный сервис! Наслаждаться природой Казахстана в вашей компании оказалось правильным решением. Желаю удачи и процветания вашему делу! …

I would highly recommend Kazakhstan Guided Tours. Their tour price is very reasonable and with a very comfortable Mercedez VAN. Tour guide Madina is very knowledgeable of the place/s, very accommodating and helpful in getting us a taxi after the tour.

Awosome Aika , the amazing guide wow what a personality committed ,caring ,hardworking ,polite always with a smile Please ask for Aika guys she will make your tour memorable . Highly recommended tour and guide , Will miss Kazhakistan great experience

Thankyou for organizing our transfer and tours. All went smoothly, thanks to you and your team. We enjoyed our trip in Almaty. The sceneries are top notch. Our tour guide was the best!! May God continue to prosper you and your company. Blessings!

We did the charyn canyon and lakes tour and it was perfect! The sights were amazing, with the perfect amount of time spent at each. Everything was so well organised. A huge thanks to our guide Aya who was so engaging, kind and knowledgeable!

We enlisted the services of Kazakhstan Guided Tours (KGT) for a 3-day excursion to Charyn Canyon, Kolsay Lake, and Kaindy Lakes, and I must say the landscapes were absolutely breathtaking. Our guide, Kassim, demonstrated exceptional …

We took the one day tour to Charyn Canyon, Kolsai, and Kaindy lake. Our guide Aida and driver were wonderful and looked after our needs from pick up to drop off. The booking process was easy too and communication was always prompt.

My girlfriend and I went on a tour of the Kolsai lakes, Charyn Canyon, the Black Canyon, and Lake Kaindy with Madina as our guide last August. It was an absolutely amazing trip and I would highly recommend it.

I will keep an imperishable memory of my trip with Annat. He truly desires to share the beauty of his wonderful country, and does so with great responsibility and professionalism. He is totally trustworthy!

This day tour for Charyn canyon and Kolsay lake etc is fantastic. Especially tour guide, Madina, is a very professional and wonderful person. I recommend 100%. You Must go. Cho From Korea

Amazing tour and value for money. A huge car to pick you up promptly from your accomodation and a tour guide who is very friendly and knowledgeable. Would definitely recommend.

The tour was amazing. It was very well organized and we have seen beautiful landscapes. The guide is very friendly nad informative. I recommend this tour to everyone.

We did the half day tour to big almaty lake which was well organised by Aika. The lake was stunning and the morning tour gave us enough time to enjoy it.

Рекомендую всем! Шикарные впечатления! Комфорт, безопасность,сервис ! Отдельное СПАСИБО нашему гиду! Это был шикарный,незабываемый тур! …

We pick the trip to Charyn Canyon, Kolsai and Kaindy lakes, 1 day tour. Everything was great, guide, brand new car, meal at locals, snacks.

It was a amazing trip. Well planned and good vehicle. Guide was very knowledgeable about places and friendly and cooperative.

The tour was well organized and the guide, Aya, was excellent. Even if we had a rainy day it was good

Super excursion, le guide anglophone était plein de sollicitude et fort sympathique

Great tour provided. Excellent pre-trip service, awesome guide, and perfect trip.

Thank you for this service option for tourists. It helped a lot❣️

Excellent tour to Asy Plateau and Issyk Lake. A great experience

Great tour !