Kmart can be a very useful store due to its wide variety and low prices. You can’t always find the item you are looking for. Finding a staff member to ask for help is very difficult as there seems to be very little staff at all. Online it said several of the products I wanted were available, but the shelves were empty. I am unsure if this is still because of COVID in April 2021? Kmart do have an online service, but somethings you need to see in person and many items are not available for purchase online. We returned a fortnight later to check and many shelves were still empty. While the store entrance and main walkway is accessible to wheelchairs, many of the aisles are too small and it is nearly impossible to turn around, or wheel around a shelf to enter the next aisle. Added to this is the difficulty of seeing through the store to find the department you need. I find it claustrophobic. Obviously from my wheelchair I cannot reach many of the shelves and I would recommend you take someone with you for assistance. When possible I shop online to save the hassle, noise and overflowing checkouts. There is usually one person serving and I can’t help feeling it must be a stressful job. Having someone to help in a service checkout can be essential to a disabled person. The self service checkouts are always very busy and not always wheelchair friendly. They are constructed for abled bodies. I always try to go during the week when it is quieter. Having a busy store makes the whole shopping trip more exhausting and impossible to freely shop without mobility and access issues. Recently we found Kmart is adding mobility products: walking canes, wheelchairs, over bath tables, swivel seats. The placement of these at ends of rows in front of kitchenware made it harder to access, but I appreciated that they are carrying this equipment and even purchased a wide quad cane to replace my current rusty one. It was only $19. Great value. It is the great value that encourages me to return, even when I know it will be exhausting and frustrating.

I visited Kmart today, looking for a summer dress. I had selected 4 dresses to try and had also selected 4 items from the cosmetics shelves. Made my way to the dressing room to try the dresses for size, had wrapped the dresses around my arm to prevent them from touching the floor and I had the 4 coat hangers exposed to show the assistant at the dressing room, she insisted that I unwrap the dresses from my arm, I placed the cosmetics on the counter while I did as requested, she gave me the tag for my 4 items but as I attempted to collect the cosmetics to take with me she refused to allow me to take those into the dressing room, stating I could only take 6 items into the dressing room at one time. I found it offensive that I was being treated as a possible thief, I decided that I would not be purchasing anything from Kmart and left the items with the assistant and then approached a person, who was identified by one of the staff as a manager, and informed him about my experience and how offensive this sort of customer treatment is perceived, he confirmed a customer can only take 6 items into the dressing rooms that the assistant is required to hold any items over that number. This is patently ridiculous, if I had placed the cosmetics into the re-usable plastic shopping bag I had with me, until I got to the check-out, she would not have been any the wiser. I have never been treated with such obvious suspicion , even in Kmart but this is apparently Kmart policy now, very disappointing. I walked away from the purchases today and Kmart lost about $60 in sales, a drop in the ocean for such a big organisation but I may not be the only one who finds this sort of bullying behaviour offensive. I do understand that shop lifting is a huge problem but I am sure shop-lifters are a lot sharper than me and would not be openly displaying the items I was planning to purchase. Target, here I come.

This has got to be the worst option that K Mart has taken up. Firstly I had to ask 5 staff members (when I could locate one) where light globes were, surely not to difficult one would think, but believe me it was a half hour of frustration. Anyway found the light globes n they didn't have the type I was looking for. Anyhow bought a few little things for my grandkids n off I go to the front of the store to pay. But NO U can't pay at the front of the store anymore U have to go back into the store in the middle n surprise surprise there is one register, yrs only one where u can converse with a human being Poor bloke there were 5 people in front of me not when it was my turn I asked him how many times a day that he was abused? Literally he told me far too many to count, I felt so very sorry for him n yes there is only ONE register U could pay at. To put it frankly it's a shop lifters paradise. I will not be going back there anytime soon .Avoid this store like the plague

Horrible customer service, especially the old lady at click & collect section. Now Sydney is in lockdown and I was forced to do click & collect which I really don’t like. I bought stuff from pagewood twice, and unfortunately I bumped into her each time. She was extremely slow and couldn’t find anything. Also she was very rude when I mentioned there are more things I purchased , she yelled at me saying “Be patient”. Trust me, no one can be patient when her efficiency is absolutely zero. I think Kmart definitely needs to train your staff more, especially permanent staff who thinks they will never lose their job so they just became rude and lack of work ethic. I used to work in Kmart as well and none of our staff is as slow and rude as her. Would never shop in Kmart Pagewood anymore.

Went in on Saturday asked about tyres. Got the info but could not order them on the weekend apparently. So had to call in and book. Called in on Wednesday to book in for Saturday, with all the information and confirmed they needed to order the tyres. Go in and leave car. Got a call half an hour later the tyre never arrived, only have 3,did I want 3 done and another on Monday? Saturday for a reason,twice.. Now have to waste another call and another few hours on a Saturday getting tyres. Suggest checking the bookings to make sure you have what you need for them! Who has time to sit around for hours now days? Fuming!

Faced harsh racist behaviour from this branch today and still can't get rid of it from my head. While checking for some t shirts, I polite asked the stuff to tell me where's the menz trail rooms. The stuff replied "This is Australia and here everything is universal". I simply went back to the trial room without replying. Later I asked the stuff why she would say that but she just simply said not to disturb her in rude way. I am an Australian citizen and never felt saw such racist behaviour!! I complain it to the counter and they just simply replied they would say this to their manager!! That's it!!

I presented to Kmart staff Eastgarden NSW 6 days after my purchase, with the item in perfect condition, the receipt and the original payment mean (my credit card on my phone), and the staff denied me to be reimbursed. Instead they gave me a voucher which I do not want. I explained I wasn't interested in a voucher, they refused to credit my bank account back or give me cash back. This is outrageous practice, forcing me to stay a Kmart customer, while it gives the feeling I cannot trust them. Be prepared to not be able to return an item before spending a significant amount.

This used to be a fantastic store. I do not think I will ever return after today. Was looking for craft resin, stated it was in stock at this store when I checked online, it wasn't. Tried to find a staff member to assist, no staff anywhere which I found really unusual as you can usually find one hiding in the aisles..... Then went to the checkout to pay for what I did find and the line was incredibly long! I almost joined the other customers walking out in disgust. Even if you live local, just try another Kmart, this one has gone downhill very badly.

Not to happy my partner cut his arm walking past a shelf It was bleeding, we tryed to tell someone at the counter and he didn't even seem to ask if he was OK or where it happened. An older man seen it an said if it was him it would of taken a lot of skin of an bleed badly. I told the guy at the counter it was in a main isle over there and it could really hurt someone. He walked off and that was that we used self service and left. He could have or at least got someone higher up to check it out or at least apologise. NOT VERY GOOD CUSTOMER SERVICE.

Oh Kmart, the wonderful store with amazing items at affordable prices!! Recently this location received a remodel and my god, it looks BEAUTIFUL!! I thought I stepped into the future!!? Some of the recent lines of clothing they’ve been releasing are super cute, only downfall is sometimes the quality differs, I feel like Kmart is a hit or miss sometimes, I have a my little pony pyjama set, the pants ripped on my first/second wear. I just sewed it up, but now another hole has appeared! I love the set too much to return, but just be weary!

Stood at the service desk for so long literally just waiting for someone to look up a product for me, another woman walked right up to the desk and asked the guy for something and he served her without hesitation ? Like he had seen me standing there for 15 minutes. Another staff member came over and the guy told her I was next, then she walked off who knows where and came back to the desk and another woman walked up and the got served ? So weird, I just walked away because what on earth, they all saw me standing there waiting.

I spent about an hour in Kmart downloading their photo app just so I could print one photo for a school assignment. The process took so long I decided to print a few other photos at the same time so I wouldn't have to come back. After the whole ordeal I was given my photos which consisted of several doubles and triples and enlargements of photos I did not ask for and NOT the one photo I originally came to print. Now I see that the photo I wanted to print is being used on the google maps site for Kmart photos!! Not Happy!!

Interesting selection of items. Unfortunately rude check out staff, who were more interested in chatting to each other, than helping customers. When one finally came over to assist (the self chick out got stuck) they didn't say anything, just scanned a code and walked back to their friend to continue their conversation Even the harried staff at Woolies take the time to acknowledge you! Guessing the A team aren't in charge on a Sunday night...

Attended Kmart Pagewood. Out of stock on many items. Lady at the change rooms informs they are shut for the day despite the store not closing for another 4 hours. Queue of angry customers wishing to try garments and the manager arrived. Apparently much earlier in the day someone had thrown up and they hadn't bothered to clean it up. Most staff friendly but some rude. Real shame from Kmart as most experiences are usually positive.

I’m actually disgusted by the service here - the photo kiosk did not work at all, no help was provided or offered. I then had to wait over 20 minutes at a counter to be served for ‘INSTANT’ photos that weren’t even ready. It’s not the workers fault it’s their lack of staff and miscommunication as well as technical departments. I use to love Kmart this has completely changed my opinion. DO NOT USE THEIR PHOTO BOOTHS. Horrible.

KMART EastGardens is a great place to shop as they have literally everything under the sun plus they have a good range of clothing unlike Bondi which is next closest store to the Eastern subs The parking is fantastic as they offer 3 hours of free parking on any day but after 6pm its free completely so yes that's a plus to staying on and get your food shopping sorted as they have Aldi, woolworths and Coles

Generally good, low priced items. Not best quality, serviceable. Why do they have to put all the registers right in the middle so that when you walk out you have to unpack everything to show your receipts again? Also, the lines are always so long Half The time you just don't buy your stuff. Yesterday there were 50 people lining up. Just ridiculous the line wrapped so far you couldn't find the end of it.

I have been in to the Eastgardens Kmart quite a few times recently and for whatever reason shelves are particularly low in stock. Today again, unfortunately shelves were still looking a little bare, especially the toys section. Staff were friendly however and the usually busy queue for cash registers wasn't too bad. Hopefully low stock levels in some sections of store are only temporary.

Kmart eastgardens finally gets it's up grade and now looks like a carbon copy of the marrackville store. The usual kmart fare nothing exciting or disappointing Only annoying thing is the checkouts in the centre of the shop instead of at the front and having to relearn where everything is now. Other than that, nice store,good location close to carpark access and friendly enough staff

I fully paid and ordered a bike last week and the service guy told me to collect the bike this Monday afternoon. I queued for 15 minutes to collect the bike and the service woman told me that the bike has not been built. She do not know when it will be ready. what do I do? It is a terrible or no service from Kmart. I will never buy another bike from kmart again.

KMart is one of those affordable places where from the rich class to the average middle people would go to. It has everything under one roof. Even though it's entirely the customers fault about messing the whole place up but the employees should also be a bit more agile about tiding up fast. Clothes to homeware,toys to electronics, you name it...it's there!

Got served by an older lady at the desk at the back I asked if the stock was available in any other sizes and then she gave me the dirtiest look as if I interrupted her life by waiting for service. She snatched the item from me and told me which store they would be available at but was super rude. Being old doesn’t give you an excuse to be rude and grumpy.

Terrible service. Horrible woman by the name of Judy I think. Being extremely rude to a fellow employee, and when approached by myself just as rude. Should not be a customer service employee with an attitude like that. Will not be returning to the store until she is no longer working there. Will be alerting all people I come into contact with. Disgusting.

The mature lady serving at the Kmart Eastgardens Returns Counter is extremely rude. . It has happened on a number of occasions. Be careful of her. A complaint has been raised to the store manager. It is appalling why such a habitually rude, angry and cranky staff member is allowed to serve customers at all. It totally ruins the shopping experience.

On a very busy day, Jacob at the service desk was able to fulfil all my needs when I needed him most. He helped me refund some smelly bra's I bought for my mum which had white stains after 1 use and made the process really easy. Although I thought it was wierd when he said the refund policy was a taste test and started licking it in front of me.

Everyone loves Kmart because of the prices and diversity of product’s. Unfortunately lately all the shelves are empty because of the COVID situation! I just think that it’s not fair the shipping fee as it’s been recommended online shopping to avoid spread the virus. They should facilitate the fee so we could still buy with a fair prices.

When I visited it was a bit of a mess, with lots of price tags, receipts and and clothes on the floor in quite a few places. I almost tripped over some coat hangers at one point. I imagine that this was because I went there in the evening, so it hadn't been cleaned since the morning and had this accumulated a day's worth of messiness.

Sat 3-Dec-2022. I've been shopping at this store for over 5 years occasionally. It's decently large and unlike other department stores it's a bit easier to find a staff member around when you need one. I'm decently happy with it and there's no reason why I wouldn't recommend it. Uploaded receipt as proof of patronage.

Cassidy at Kmart Pagewood in Westfield's made sure our refund went smoothly and also made sure someone was at the dock to lift package, so my husband who had an injury, wouldn't have to. Thanks so much Cassidy you have excellent customer service skills. you're a credit to the company. …

The kmart at eastgardens has recently had a facelift and it is fantastic. The woke site looks much nicer than it used to and the new layout isn't bad. The only thing that i have to comment on is the lack of people to help you find things in store, but I suppose for such cheap prices something has to give.

I recently visited the eastgardens Kmart shop to return all my purchases made for a party which got cancelled. Had many items to return and the staff working in the return item section, with so much of patience placed a return bill and refunded my money. Received Great customer service and satisfaction.

Couldn't find the item I looked for. Was advised that they are out of stocks. Though online it says there are still available. The staffs were very helpful though. Keep up the fantastic works both Cathie and Suniu. Cathie even checked other stores stocks for us, which is fantastic customer service.

Penelope in customer service. Thank you for today. You went above and beyond to provide a 5 star customer service experience in what seemed like an already busy period for you. Your work ethic + passion for helping customers is truly appreciated. Keep up the great work. And thank you again, Joanne

I love shopping at Kmart for everyday items and especially for party products. Kmart literally has almost anything you can think of. The toy section is well stocked and well priced. The towel range is actually surprisingly really good and so cheap. You can get a very good bath towel for around $5.

I have tried one pair of pants and one leg was smaller than the other. It was the only piece in store. I went to check with the ladies of the fitting room and they said " you couldn't expect quality on this price, darling". If this is the deal, KMart should change the advertising and be honest.

Kmart Pagewood is located in a busy shopping centre but the staff are quite lazy to refill the shelves you will often hear politely we are running out of this item. Although I live at Matraville I often go to Kmart Broodway where most items are available, however they are kind with customers.

Massive store for home shopping be it clothes,toys or household items.Friendly staff readily available to assist you with your shopping needs.Ample parking available with public transportation located right at one end of shopping centre for your convenient and pleasant shopping experience.

Kmart in Eastgardens Shopping Center, Pagewood, is a great store for large sizes. I went shopping today for our 92 year old cousin who is size 24. They have up to size 26, which is hard to find. Always cheap and large selection. Size 24 stretch singlets were reduced to $2.50. Amazing!

Surprisingly at cash register on Saturday morning I was greeted by a very nice and handsome and super cute African person, his gentle smile and soft words made me enjoying purchasing my items. Who ever that boy is should be on registers more often. I believe his name is Chris

It's a surprisingly good place for students and young professionals to come and buy home essentials. Most items here are the cheapest compared to other places and the quality isn't bad either. Having said that, I wouldn't buy a TV from here. Other home appliances, for sure.

Shopped at Kmart Eastgardens today and I asked for directions for a clock and not only did the young person tell me where I could find them, he actually took me right to them. I was totally surprised with the outstanding service that you don’t get anymore. Well done …

Not happy with the renovations, they have the women’s wear seperated by the main centre aisle which makes no sense and the regular stationery is on the opposite side of the store to the children’s stationery all over its difficult to manoeuvre but still good value

Who doesn't like kmart? Perfect for young families. It has everything you need to raise kids and have low cost, beautiful decor to buy you don't mind getting trashed by young children. Layout is great, checkout fast and variety enough to satisfy most people.

The lines at checkouts today were huge! Happy to wait my turn but really kmart pagewood one poor girl serving 7 self serve checkouts and no one on resisters! Staff shortages not the issue as plenty around pushing trolleys. I left my shopping on the shelf.

I do not like the new lay our of the store. The way inwhich the stock displayed is awful. I used to shop there very often but no longer do so. There are never staff svailable to assist to find where to find items. The cashiers are very nice and friendly.

Like most other K-Marts big, clean and tidy, I did notice that some shelves were quite empty, maybe supply shortages due to the Covid situation, picked out a nice lamp, but no compatible globes on the shelves, had to go to Bunnings to find a E14 globe

Excellent customer service! I was assisted by one of your helpful team members Chris in store. He was extremely friendly and helpful and assisted me with navigating the store to find exactly what I needed. Will definitely be coming back.

Huge selection, staff at this Kmart are very friendly and helpful. Obviously super cheap, and online stock levels have always been accurate for me. Even managed to get a discount on stock that had some minor marking as well …

Rude customer service operator 11am 12th May. Get a different job if you hate dealing with people. Rude to the Asian in front of me, thought she was just racist. But rude to me as well. FFS! Love Kmart - hate that B$#@+!

Decent place but employees are very rude. They discriminate people and think that they are shoplifting based on age, race and wealth appearance. I’ve been there a few times and they only stop certain people at the exit.

Always love going here. Lots of things to buy and lots of available items to purchase I didn't even know was invented to help my life better though I end up spending more eventhough I don't really need it. …

"in stock" also includes items that are in the loading bay. If you actually want these items then you're out of luck because no one is allowed to unload them. I was told by staff to just get the item from Big W.

Lines 30 people long and what looks like one person serving. Have been waiting for 15 minutes and I'm only a quarter of the way to the front. No efforts at social distancing and absolutely no care from staff.

I was at Kmart this morning lady at the check out was so rude and said use self checkout why should we some people can’t especially the elderly . Why should we WE don’t work for Kmart we are customers …

A young attendant at the service desk (22/5/23 @13:10) was very friendly, quick, knowledgeable and friendly. He deserves five stars. The shelves were very messy (men's clothing section) so minus one star .

A young attendant at the service desk (22/5/23 @13:10) was very helpful, quick, knowledgeable and friendly. He deserves five stars. The shelves were very messy (men's clothing section) so minus one star .

These days low on important items - old school retail model under pressure but a good for what it is in the mall - same Chinese rebranded stuff in all these type of stores but at least can see or refund

Reasonable prices good quality products. Ladies Garments dresses accessories beauty products Gents Garments different styles Kid wear, homeware, electronics, stationary comfortable Shopping experiences

Air fryer for $39 wasn't at shop or their store room at all. Was advertised on their website as low stock. Stuff couldn't tell.me when or if would be. . I'm disappointed. I wasted my time to go there.

Went up to the service desk to click and collect and the lady came out and verbatim angrily said "what do you want". Word of advice: don't hire people that clearly hate their life and/or their job

Generally, merchandises are cheap and worth buying, especially the stationery! Even cheaper than the Reject shop!!I love the clothes here, cheap and "good cutting - true to size"! …

All the staff work hard to maintain a store which has so much foot-traffic. John is an absolute legend and always has been extremely courteous for the many years I have been shopping there.

Jackson Barono was a very helpful young man and could not recommend him enough. It was however strange when he tried sniffing my hair as I was leaving, impeccable service regardless 10/10.

It's a good place for all-round shopping. Budget friendly. They have kitchen stuffs , furnitures,clothes,bikes,toys, shoes makeup related etc etc. A decent quality. I love shopping here.

I don't why every time the store is so messy and I never find my size cloths there 4xl to 5xl... I think the staff there need to be trained and a clothmarchindizer can fix all.this

Big THANKYOU to Ethan from your store who today went to great efforts to confirm stock and put aside a bed side table for me. Great effort and customer service. Much appreciated!!

Had a brilliant shopping experience today. Store manager Darlene was absolutely beautiful, best customer service I’ve ever experienced in my life. She deserves all the accolades!!

Disappointing. Shop closing at 10pm but lights and gates half shut by 9pm. Fitting room closed way before 9pm, confused. Might as well closed off the whole clothes section (?).

Antonia K is a delightful young lady and such a great help assisting me in finding what I needed to purchase. She was very helpful. Great customer interaction. Thank you.

Very welcoming store, me and my gf were walking around looking for a few things for home the staff and especially the security guard at the entrance was really friendly.

Jackson was so helpful on the register tonight, he was so kind and conversational it made my day! We need more workers like him! Also the price checks are so helpful!

Purchased hard shell luggage bag for travel, after 2 weeks travel the wheels have bust and had to purchase a brand new bag overseas. Warning not to purchase this bag.

Staff are always in a bad mood, kinda rude and never willing to assist anybody. But the products are cheap and usually a good amount of clearance specials available.

It's true. Everytime you go to Kmart, you are like: 'oh this is for $5 and this only $3', but you end up with $180 bill. Best experience ever. Highly recommend it.

Good Kmart store with wide variety but seems to sell out of items very quickly. Once in store if you’re not there within the first week most items are sold out.

I love this shop but they never have what I want in stock. I went especially for some articles I couldn’t order online and I couldn’t find them in the shop ...

Kmart clothing for woman has improved a lot over the years today they had some nice jumpers, jackets and long sleeve top’s in which I bought. Will go again.

Not very exciting but good prices for all the essentials and long store hours. Parking is very easy and you can compare BigW and Target in the same centre.

Nice size store with the latest and newest items. Clean and well organised. Bought some t-shirts and slippers when all other stores were closed at night.

Rude staff… Why put all the checkouts in the middle and then be forced to unpack everything again when leaving the store to show your receipt and items

Overall a well laid out Kmart. Open long hours. Photo printing available. Staff generally friendly and kind. Can get very busy during peak times.

Kmart is a great place for value. If you see it online chances are it's better value for time and money at Kmart. Pay me for better review...lol

great store very convenient particularly if you live around the area managed to snag some great bargains because I'm special totally happy

This place is worth your money! Cheap clothes and toys to please everyone. From cotton t-shirts to scented candle, this place has it all!!

Customet Service/Returns desk always has only 1 lady on duty and a huge queue. Usually takes 15 minutes to get served. Take a cut lunch.

Flybuy voucher useless. Must have physical card. Point system doesn't work. Covid 19 need contactless. But still very thoughtful

Kmart sizing is ridiculous. Every time I go There I’m a different size it( especially with jeans/pants) it isn’t inclusive at.

The customer service of Darlene is 100/10. She was so friendly and helpful. You will not find a kinder person at Kmart.

KMART IS LIFE. nothing to complain about except stock levels of some items but in time im guessing they will replenish

Shocking lack of staff two days before Xmas! Those available are stressed and overworked! Really disappointing!

Love this Kmart it's a bug store with lots of goodies, Only problem here is they can be short staffed at times

The shelves were running a bit bare but generally this store is pretty good and you can get what you need

All varieties of clothes(and all sizes) in stock available always. Easy access to car park

One of the best places to shop for value when it comes to clothes and home accessories.

if you want to find goods which cheap but have a good quality, this is the right place

Great products , great prices. This Westfield that Kmart is in is spacious and clean.

Understandably they have theft but still feel like a crim everytime you walk out

Always busy and out of stock for best selling items. Overall its good

Love the homewares. New rug great!!

Very good place to visit !!