Was browsing looking for used vehicles and found a 2015 Tundra on their page, Went and looked at the truck and test drove. Great looking truck, previous owner took excellent care. The only issue was the Tire Pressure Sensor as the truck had aftermarket rims and tires. Knapp stated they would have it fixed. When i arrived for delivery of the truck they stated the that it had not been repaired but I could take it to have it repaired and they believed the estimated cost would be less than $400. The estimate was off by an additional $500. I contacted Knapp when I was given the estimate buy Fred Haas for the repair. No response until later in the day after the repair had been made....Knapp stated they only agreed to $400....and now I'm out the extra $500. As they didn't properly diagnose the issue and assumed it was only 1 TPS that wasn't working and turns out it was all 4. Knapp will not work to make it right. For my next vehicle purchase Knapp won't even be considered. Yes, it is partially my fault for taking delivery of the vehicle before it was fixed but I also feel Knapp did not do their full due diligence on a resale of a used vehicle. I don't recommend them to anyone.

My experience with KNAPP Chevrolet is nothing less than 5 stars. I met Aaron Rush When I purchased my SUV almost 3 years ago, this guy is not only friendly and knowledgeable in all his vehicles and the package that belong with that vehicle, this Bro. is happy to help and trust me after three years of ownership, on numerous occasions I have tested this theory and he has always come through. I met Mia Rankin earlier this summer while taking my vehicle in to be serviced. Mia has learned me well enough to know what 2 vehicles I love and long for and always reaches out when they are in stock and if there is a deal on them. She NEVER harasses me about what's available, she simply informs me and sits back and waits for me to bombard her with my questions, always remaining professional, diligent and forthcoming. Then there's the service department who by mistake over charged me $25 and before I could even make it home corrected the issue and refunded me that's the "Honesty" we need when dealing with dealerships. Knapp Chevrolet I appreciate this type of customer service and excellence, I am definitely a customer for LIFE!!!

if you're ever considering getting a car from this dealership PLEASE DONT ! Went in a couple years ago looking for a truck, went through the whole process and ended up purchasing the truck only to find out a couple days later that it was a V6 when we were told multiple times that it was a V8, which is what we were looking for and what we asked for. We end up going back and exchanging for what we originally asked for. Fast forward to about a month ago, we got a call asking if we were interested in a trade in and decided to give them another shot and ended up accepting, turns out we got a V6 AGAIN when we specifically asked for a V8 ! Had to go back AGAIN and exchange to what we asked for. The cherry on top was today when we were told the license plates were ready only to find out they were from the V6 truck that was purchased after the trade in. Did they not think to double check and don't realize how dangerous that is. These workers really need to learn what they have in their lot and do a better job.

I was in Houston for work when my car died downtown. Fortunately, I was able to get it to Knapp. I called on the way to explain the problems the car was having. I was worried that I would be late to my meeting, but fortunately they had already called a ride for me before I arrived. I dropped the car off and got to my meeting on time. They spent all day working on the car, diagnosing a problem that had eluded mechanics at home. Staying in touch with me through the day via text, I was able to approve the repairs. I was worried I was going to have to spend the night in Houston because I was unable to get to the service center until more than an hour after they had closed. No matter - they waited and left the keys with the sales desk. I was able to get home to my family that night. This is hands-down the best auto service I have had. Wonderful technicians, wonderful customer service, kind people.

Went to test drive a 2012 Subaru Tribeca listed for $9,999. Tatjana the sales person said there was no warranty when I asked. When presented with the pricing after financing application, it was broken down like this $11,999 base $2,000 discount $1,999 Knapp Protection Plan Plus taxes and such, final price over $13k. The first price is a sales technique known as price anchoring. There’s no “discount” it just looks good to some people. Then she insisted the Protection Plan is required on all vehicles, and wanted to get me the service records on the car, claiming they had put a lot of work into it and they were losing $4k on the vehicle. No you’re not. That’s not how businesses work - especially car businesses. I left feeling disgusted with the whole thing. Will not return.

State Farm told me this place was a great shop for my Audi and they recommended for me to take it to them. My car was hit by some stuff that fell off and 18 wheeler and the work wasn't major. They kept the car for 3 and half weeks, gave me car looking good I will say that, but they forgot to put my lights in, they told me they did the alignment and when I took it to a shop they said no alignment had been done and they ran it by the machine which showed how bad the alignment was. They told me to leave the car and they would align it but it would take another week. Avoid them for body shop work. People never answer in the office so you're left wondering what is going on. Avoid at all cost unless you want mediocre work, lies and people that act like they hate their job

I had my car towed there due to a check engine light that was on back on July the 21st. The tow company damage my transmission pan and your shop took 2 weeks to repair and replace it. Then it took another 2 weeks to do the timing chain due to the check engine light. Your service guys did not work on my car when promise and your service reps did not call and follow up in a timely fashion. I had to constantly make the phone calls to get information on my car. I finally got my car back on August 22nd. One month later. Just poor customer service all the way around and a lack of communication and follow up with your customers. Stop texting information and pick up the phone and call your customers and talk with them about the status of their cars.

I was looking to purchase a C8. I called a few dealers in town, ended up getting a reservation at classic. Waited 9 months just to find out the salesman lost my reservation. I decided to call other dealers and I ended up calling Knapp Chevrolet. I spoke with Lovell Lloyd the very first day. I knew I wanted to do business with him because of his transparency. I came in the very next day and asked for a reservation. I did not expect to hear from them since there is a long wait. Mr. Lloyd was on top of it since day one. I was getting calls anytime there was an update. It was an amazing experience. If you are looking for a vehicle, ask for Lovell Lloyd! Service is exceptional. Family oriented dealership.

Mia, the salesperson, was warm and friendly and answered all my questions. Aaron the financial guy was very unprofessional. He was in a rush to leave and hurried through all the paperwork, talked bad about the previous customer before me, started cussing almost as soon as I sat down, and didn't talk about warranty information, gap insurance, or anything else you'd expect from the finance manager. He just didn't take the time he needed to make me feel comfortable. On my way home in my new car, the tire pressure sensors came on and 3 tires were under 30 psi, recommended is 38. This should have been checked before selling me the car.

My husband and I really were not expecting to purchase a vehicle, we had an idea of what we wanted, but we were honestly just browsing. Our sales rep Matthew was so helpful, and everyone we interacted with was very accommodating to our needs! We talked pricing and Matthew did everything he could to reach an ideal price point. I would 10/10 recommend this dealership. They’re very thorough with your vehicle before you leave to make sure everything looks perfect and are very patient with you. We are in love with this new truck. Thank you Chevy Knapp, and thank you Matthew!

I called Mia about my interest in finding a truck for my husband and in less than 24 hours he is rolling in his new truck. Better than amazing experience with Mia, the insight from Lance was really helpful too and the welcoming atmosphere with all the greetings when we walked in each time. This experience gave buying a truck stressless. Special thank you to the manager for quick responses to our questions. I Recommend Knapp Chevolet for your car buying experience, ask for Mia or Lance they go above and beyond to make the process easy. Thank you all.

Went in for an oil change and to get my tire patched. Everything went well until it was time to leave. I was told my truck would pull in once everything was done but I was never notified that my truck was ready until I asked. Furthermore they had trouble lowering the housing unit for my spare tire. When I inspected the spare tire tube the housing unit was loose as if they tried to pry it open. I left and was called about 15 minutes later that the dealership forgot to put on a hub cap for a rim and my spare tire kit.

They said they are okay to let me test drive a camaro when asked over the phone and when i reached there, they said I have to go through the numbers first before driving the car. After the numbers discussion, they said they can’t provide test drive for sports cars and asked me to test any of the trucks they have This is very bad service. I wasted all my time driving all the way here. Please be clear that you can’t allow test drives. Don’t behave cheaply over the phone to attract customers and later disappoint them

I congratulate you for having an advisor with a vocation for customer service, April made me feel safe by meeting all the needs I had with my vehicle, excellent attitude, 10/10 her presence, she knows Spanish and English very well, her partner who together They gave me support that day, they also had an excellent attitude, but we couldn't communicate well, since I'm just learning English. The service seemed very good and above all the guarantee of the work that they told me

Poor customer service in the Service department. I went to have my tire checked and since the pressure wasn't low the individual stated he wasn't going to waste the mechanics time to check on it if it didn't show low pressure. I was very upset. That same day I had to go somewhere else to have my tire patched because it did have a screw in it. It could have been taken care of then and there. Every time I go there is an issue. I am not a happy customer.

Bad Service!! Don’t buy a car here! I bought a 2023 corvette which has a title rejection called NMVTIS Hold the VIN hadn’t been recorded. It’s a big inconvenience having to call different counties to fix this. For the amount of money I paid for that vehicle they should help me fix the issue but are asking me to deal with the issue in Austin Tx myself. Save your self the time and headaches go somewhere else where they have it together.

This was my first time shopping at a dealership and they made the process pretty easy for me. The sales representative who I believe name was Matt was very helpful in getting me the truck i wanted and made sure that we fit my budget. Matt seemed like a very hard worker from running around making sure the truck was gassed up and getting it detailed. He is a great salesman. And they also gave me a veterans discount which was very nice.

I had a fantastic experience buying my new car from Knapp Chevrolet Inc. The staff, especially Edna Godoy, was incredibly professional and went above and beyond to assist me throughout the process. I appreciate Edna’s excellent customer service and the quality of the vehicles offered by Knapp Chevrolet Inc. I highly recommend this dealership to anyone in the market for a new car. Thanks again for a great experience! - Gokhan

I don't like giving bad reviews but this time I have too. I went to the dealership to inquire about truck that was advertised at 38k when I get there they said it was a glitch and the lowest they can sell it to me is 44k but then I see a facebook add for the same truck for $42,998. I've purchased 2 vehicles from knapp and I'm very upset how they have conducted their business and false advertise. They lost a customer in me.

Great place, already went to 3 dealers. The other dealers really low balled me on my trade. Knapp gave me the best money and price right off the bat for my new truck. Go see Andre for your next vehicle! My only criticism is that they started me signing the documentation without going over everything with me before hand. But it was late and I know they wanted to get out of there. Thanks for the new truck.

Online chevy silverado w all discounts came to 38;450. Called an hour before to make sure sure the price was right and Kevin said yes. Drove an hour and before I got to see the truck manager said there was a glitch in system and was 6500 more. They would not honor it. Worst managers ever and will lie straight to your face. Was willing to pay cash and still no. Horrible dealership

Customer there for over 20 years. Wheel balancing service on 2016 Chevy Camaro. Charged $59.00 for service on Monday, Oct 23, 2023. They stated 3 tires bad. Have it towed home. Drove it home and drove it until I got my tires on Friday, Oct 27, 2023. Took it back up there and got charged again to balance my tires. But this time chared me $69.00.

I had an amazing first time buyers experience here. I always have been told to be careful your first time because lots of places will take advantage and rip you off but I had gotten luck that I worked with Mia who was very patient with me and very informative on everything so I knew what was going on. Definitely have no complaints here.

I had the pleasure of working with Corbin Cox. After searching online he reached out to me about a new vehicle. He was very personable and made the whole process of buying a new car painless. Corbin made it a point to become familiar with me and what I was wanting in my new car. Thank you Corbin for making this an exciting experience.

Great job Matt! Excellent customer service my son love his car he did exactly what he said he was going to do put him in a nice reliable vehicle!! I need to add that detail shop was busy and matt took off that suit jacket, rolled up those sleeves and washed the car! Very nice work Matt. I call that over and beyond customer service!

Since my first of 3 purchases in 1998, Roger Anderson has made sure that my cars received the needed service and worked with me on using the service coupons I would collect. And it is always a joy to catch up and visit with Roger when I take my truck in for maintenance. I leave with peace of mind knowing I have been taken care of.

I have purchased several vehicles before from different dealerships. The experience I’ve had at Knapp has been the best by far. The customer service has been top notch. I had the pleasure of working primarily with Hector but the entire team I had an interaction with (Devin) was spectacular. Thank you for the wonderful experience.

Mr. LUIS Omg He Is A Wonderful Manager And We Really Really Appreciate Him He Has Been A True Blessing In Our Lives. And By The Way Give Him A Raise. My Sister Purchased Her First Car. Thanks To Him. And Mia She Is A Great Sales Person We Appreciate Her To, And Give Her A Raise To. Thanks Alot We Are Trully Blessed And Grateful.

I had a fantastic experience buying with Knapp Chevrolet. This was my first time buying a car alone, but Joey helped me through every step of the way. He was incredibly patient and caring, and he and the team made sure I was getting the best in every aspect! If you’re looking for a Chevy, I highly recommend this dealership!

The atmosphere was great! Everyone greeted me as I entered. My salesman Matt, was professional, patient, well-mannered, and very knowledgeable. He answered all my questions and assisted me through the entire process. The finance people were friendly and took great care of me! Very happy with my experience there, thank you!!

I was going in with intentions of just looking arround and Mia Rankin was my sales agent I explained to her what I was looking for and she did her very best to get excactly what I wanted . I felt very welcome and everyone there was so polite. I’m very satisfied with my purchase thank you all so much keep up the good work!!

Corbin was beyond helpful the day of, and days leading up to me buying my car. He was always willing to answer my questions and was persistent on not letting me settle. He made sure I got everything I wanted! The rest of the staff was incredibly friendly and overall, I’d highly recommend this dealership.

I had a great experience. Matt Lopez was my salesman, he was professional and friendly. Matt was knowledgeable about the vehicle we purchased and was able to answer questions that we asked. He kept us informed through the entire process. The dealership had plenty of vehicles that we could choose from.

Awesome experience. Kris James made everything smooth and easy. It was a pleasure to work with Kris and the team. I'm absolutely keeping this contact. Wayde is a fantastic service representative. Super patient and professional. He took the time to answer all of my questions with no rush placed on me.

This is my third vehicle from Knapp Chevrolet, Mia Rankin in sales has always been a pleasure to deal with. Along with support from the GM, Devin Wyble, it was an amazing experience all around. I love the fact that the Knapp family has kept a dealership to serve the downtown and inner loop folks.

AVOID AT ALL COSTS. Went in for an AC problem and new tires. Took 3x longer than estimated. Had a coolant flush as well. Car was returned with a dead battery, and an overheating engine. They wanted me to pay for towing. Routine maintenance is turning into a multi-week nightmare without a vehicle.

My service was fairly quick, smooth and extremely professional! Roger, the representative that was assisting me was very helpful, informative and provided excellent service! Overall, my experience was great and I will definitely recommend them to others. Thank you Knapp Chevrolet!

Called 3 different days to schedule recall repair. First 2 times no one returned call. 3rd time person I talked to said only person who could schedule the repair had been out ill for several days. A couple of days later i was able to talk to the service manager who scheduled me.

I received amazing customer service through my vehicle purchase. My sales rep Kevin was very helpful without being pushy. I was not forced any extra nonsensical add-ons. The sales manager along with the rep were very flexible with my busy schedule to complete all the paperwork.

Kevin was fast, ready for our arrival, we did my trade in and bought my new car in about 2 hours. The finance manager was fast and ready for us. The trade in value on my car was exactly what I was expecting, no low balling. I was very please and will recommend Knapp to others.

They were Helpful, they came to my vehicle two men, but I forgot they name. One new guy, and his boss. They both spoke to me more then one time. They made sure everything will be done. I was coming in for a oil change. But other than that everything was satisfying and awesome.

Julián Avila was an amazing customer service rep! I was taken care of so politely! He was super attentive to my needs! Hey truly appreciate all the help received from him. I will definitely let all my friends and family know how great the service was! Thank you so much!

Sam did an excellent job listening to me and understanding my needs as a customer. He made me feel comfortable while working with me through the process. Juan was also fantastic going through the financing with me. An all around wonderful car buying experience!

I’m so dissatisfied with Devin, we had to call Robby Knapp multiple times to get answers from Devin. We bought 3 vehicles from Knapp and that will be the last. The only reason my purchase went well was because I came in with a pre approval thru Capital One

The service here was amazing! My Fiance just bought a truck here and everyone was very helpful and caring witht the whole process from looking at different vechicles down to the financing I would highly recommend! A overall big shout out to Dave Gregory!

I saw a couple of cars I might be interested in purchasing online. I called and talked to Corbin, and he sent me videos of them. My wife and I went down to meet with Corbin, view them in person, and test drive. It was a very pleasant experience overall.

I wanna thank the sales rep Kevin at Knapp Chevrolet for being very helpful on my search for a new vehicle. Went in knowing what I was looking for, and he pointed me in the right direction. He helped make the process go smooth and easy. Thanks again.

Great service especially from Hector and Devin! We will continue to buy from Knapp as long as those two guys are there, they leave we leave with them! Best dealership ever, everyone is so friendly but service department can use some work they suck!!

I came during May 2020, I test drove a 370z nizmo, great car and I brought my 350z and 1000$ in cash. I sat in the office for 2-3 hours being told they are working on the loan. Finally they tell me no problem we will get the loan, I left

My only Good experiences were with my sales person. She was kind and friendly, and I could tell she was genuinely interested in giving me great customer service. She took care of me fast and effectively. Also I would like to say To Aaron

Do not use this service department, I was in an accident and had my truck towed to Knapp March 10th. After several calls and several emails I was unable to get the Michael the service adviser to send the insurance company a quote so the

Everyone from Tyler our sales person and Juan the finance manager were great. We didn't feel pressured and we left feeling good about the experience. I would definitely go to Knapp again. The only thing I will say is the vehicle was not

Everything was easy: Setting up the test drive, reviewing the pricing and appraising my trade-in, and closing/delivery. Easy! I appreciate that Knapp Chevrolet is not adding "market adjustment pricing" ! I also appreciate the friendly

My salesperson, Mia, was excellent. Very knowledgeable about the new trucks and gave me great options for what I was looking for. Ultimately got into a nicer truck than I was looking for at a decent price since it was a 2022 model.

Julian Avila, is the ABSOLUTE BEST!!! He went above and beyond to make sure my car was repaired ASAP. He is very polite and caring. Even went as far as waiting 15 minutes after his shift, for me to arrive to pick up my vehicle.

Great experience and service with Kristopher. He was very honest, helpful and provided all details on the vehicle. Staff are very friendly. I highly recommend Knapp and of course Kristopher. Thank you Kris I love the Escalade!

We drive from Crockett to come to Knapp Chevrolet! This is our 5th vehicle to purchase at Knapp, you won't find a better dealership. From sales to service, Hector and Devin always take care of us. We won't shop anywhere else!

Went for oil change and received paperwork back detailing 30 point inspection to include fluids topped off, but when I checked two weeks later, they weren’t. If you can’t trust them to be honest about topping off your fluids…

Mia R. Provided exceptional service! She listened to my requests and was able to help facilitate a very easy car buying experience and I drove away happy in the SUV I wanted! Thanks Knapp Chevrolet! She deserves a raise!

What can I say about this place . Can't even begin .. They went far and beyond to help me . When everyone told no . They said yes !!!! Dream Team !! Special thank you to Matt and Luis u guys rock!! God bless you all !!!

Our salesperson Matt Lopez gave us first-class service. He followed up promptly on everything and made sure our purchase went smoothly. Would certainly recommend him as well as Knapp. Thank you all!

The salesperson always comes to explain what your vehicles needs done. they give you the choice to decide if you want the service or not. They come to you while you are waiting in the waiting room.

Great experience Luis went above and beyond to make the deal work. Sam did a great job showing and delivering the car. Answered all my questions. Overall experience was super.

Roger Anderson professionally and promptly evaluated my vehicle issues and application of Care Guard policy benefits and scheduled the work to a timely conclusion.

My salesperson Edna was very nice and respectful. She was patient and explained everything I wanted to know. She made sure to keep in touch to get what I wanted.

Mia Rankin was great and very easy to work with. She was able to answer all my questions and concerns. She made the buying experience very comfortable.

Chris always does an exceptional job. He’s the reason why I keep coming back. Love the customer service and quality work that is done here.

Hector and all the people that work in that dealership show me my best options for my new truck I really am thankful for their service.

My god, bad customer service over the phone. Was trying to get an oil change with the service department and the lady hung up on me.

Easiest car purchase I’ve ever experienced. Everything done via phone. Kevin even delivered the vehicle and picked up the trade in!

Parts customer service is rude and completely useless. You’re better off going somewhere else than dealing with their attitude

One and most amazing expirience was absoluted Great fast totally recommed this place for your future purchased on a vehicle.

Hector helped me get a new car for my work he was very helpful and honest to tell me which vehicle for my needs.

Matthew was an outstanding salesman. My family and I appreciate his time and understanding. Thanks Matthew ☺️

Wade always does a great job whenever I take my car in for service. Thanks to the whole team at Knapp!

Good job. They checked my issue. It wasn’t resolved however. I have since corrected it myself.

Corbin Cox is a great sales rep!!!! He made the whole buying experience a very memorable one.

The Manager and Julian took good care of me and my truck. The manager is the best!

The team was fabulous, knowledgeable and performed as they indicated they would.

Great staff. Sweet ride. Go see Matt