THIS IS A WARNING FOR ALL OF THE KOODO STORES AND CUSTOMERS LOOKING. They are an Extremely exploitative company. They send you promotions over email saying you can upgrade phone on a new tab. I paid off my tab fully over and bought a new phone and they immediately charged an additional 500$ for early termination on my next reciept. There is 0 warning about this anywhere on the payment pages and they will not give me my money back!! Please go with Freedom Mobile or another provider and don’t make my same mistake as they’re more understanding and explain things instead of hiding it

So we went to find out the cost of a package. What we needed was an explanation how to get the phone package as we were not with the required ID. Some extremely rude comments make you feel the customer service staff need some training. Yasmin should be kept behind where she sees no customers whatsoever. She even acknowledged she is a child so should not be spoken to, to elaborate our needs. It would be best to avoid this location. Koodo can do better.

I had to get myself a new phone and visited the WOW booth that handles Koodo account at square one. Nav and his team were simply amazing. I must have gone there at least three times with issues I had and couldn't handle myself. Nav was extremely patient, humourous and obliging. Kudos to Koodo for having a great team.

Herra Bukhari helped us in installing a new sim which was incorrectly switched from another phone. She went out of the way in finding out the issue and providing us with a new sim. She has a a very positive attitude and is very knowledgeable about the products.

The only Koodo shop where staff actually had the knowledge and were able to help me with my request. Service was great, definitely would recommend coming here over any other small kiosks at malls, those ones suck.

Great staff that treats all customer with first class service! Very friendly and personable. Continuously looking out for your best interests and ensures you are setup for success! Highly recommend this team!

Great service. Harith who was running the booth was extremely helpful. He was detail-oriented and patient which help resolve my problem fast.

Dim was great, he made the boring experience of waiting for my phone to transfer data that much better. Keep it up …

Majid was very helpful with my Koodo phone payment while the system was down, he deserves a promotion!

Thank you Dim what a wonderful service. Very happy switching our phone lines and excellent support.