If I could give a minus believe me I would do,,I lived in Leicester for 15+ years have to say the council in wicked Leicester jokes pass the sick bucket is a farce,I've just recently moved home in August this year a couple of years ago I was issued with a disability pass due epilepsy for the busses etc,all I did was email the pathetic council and asked them how I changed it to my new address that's it that's all I did,next minute I'm getting my pass blocked even though it is a country wide travel scheme I got mine blocked by a jobs worth nobody!!!! When all I did was ask for advice on how to change it that's it,I've since spoke to my new council in regards to a new pass even they said I don't see why my old council blocked my pass address has nothing to do with a bus pass,the piss taking part about it it was valid until the end of 2020 technically 2 years 2 months left,now thanks to a pathetic waist of space do gooder jobs worth I have lost over 2 years on my bus pass,where I am now the bus fares are mental prices and when you scrap by each week as it is its a joke,where I live now you have to bus everywhere so unless my new council can speak to my old one and find out what the hell they are playing at Leicester council the one rule for one and one rule for another (you no exactly what I mean especially in Leicester)can't put what I really think which is a damn shame.if my new council are unable to get through to Leicester one and tell them about themselves Leicester you have made me house bound !!!! Pathetic waist of space loosers bring back poundstretcher shop got more help in there if you couldn't find the loo rolls

One of the worst Councils ever. Penny pinches on basic items, but issues grants and awards to a minority which are now the majority now. Do not enforce the law where a certain section of a vocal and minority reside. Will enforce the law without compassion on other areas. It fails in fixing potholes, looking after the disabled and mentally challenged, gives and provides grants and planning permission to a certain community and for immigrants to the exclusion of there . Has a two stage non egalitarian approach, everything is left to go to pot, like the wild West controlled by people from the East. That is why being proclaimed as the most diverse city you get entire ghettos of white and Asian areas, with now Eastern European, and Somalian all the white English just felt their voice was not heard and moved out of the city.

The staff here are down right rude!! I am educated and and speak fluent english and and born and bred in the UK, and i have witnessed first hand how most of the staff talk down and shout to the homeless and helpless people, some of them are very elderly and some English comes as a second language! I had to step in this one occasion how i encountered staff bullying the customer. i could not sit there and watch how rude and foul a staff member was to a woman, I walked up the desk and told him dont speak like that to her she is human and told him to speak to his mum like that! and if he still isnt satisfied step outside i would knock seven bells out of him i was so furious! In the end the manager told him off and security escourted me off the premisis! please dont let them talk down to you!

Really poor service!! Never seen anything like it!! I would not even give it a one star. Had to call up multiple times - (30 mins each) First call - Referred me to another place and said they don’t deal with my query. (Direct Debit setup) Second call - Partially done what I asked for and then had the phone put down on me as they could not wait 2 minutes till I get my bank information. Third call - My father called and the lady tried to avoid him by making up random excuses not to setup a direct debit. Ultimately when she did, we asked her to confirm our bank details. As a result, she started explaining what a direct debit is in a very rude tone. Pathetic..

Don't bother to bid because you would not know where is your position!! and they have been saying that it's only a technical issue that needs to be fixed?! well they have been saying that for ages , besides how do they know themselves which one has position A and B?? My opinion I think it's like that in purpose so that they can have bribes ,because if you think of it the only way they could have bribes is to make it impossible for their clients to know where they are and which position , so that they could tamper with people 's positions in favour of those who can offer higher and better!! .Welcome to" home choice" where you don't really have a choice..

Completely useless service with an attitude and sarcasm, someone needs to provide staff with customer service training and speach training . Went because someone’s business rates were sent to our name , rates were for someone else’s property completely.after ringing no reply so went to service centre and the loud representative would not listen and was assuming her own thought , such a rubbish service with an enormous attitude. Leicester council waste so much money on pointless ideas and bill people who don’t owe anything and then don’t have face to face service and make people pay for there silly pointless project Shambles

Rude, unprofessional staff, treated early man with walking aids so badly, bless him. He told me that he got dementia!!! And needs some help with the computer. But the staff were so rude!! The lady who helped me was shouting at me like I was deaf!!!!!!!!!!!!!!! We are all paying tax so you are not doing any favours to us!!! If you can't do your job properly then look for another job that you can be bother to do!!!!!!!!!!!!!!!!!!

New website is lacking greatly. Waiting for an emergency move catagory 1 and cannot get one. Stuck in an under occupied 4 bed and being charged the earth ..... HomeCome is 49% owned by leicester city council. Never accept a HomeCome property. Closed all the male and single person homeless places down. No second night out no longer exists and homeless people that qualify are NOT being accepted.

i am trying to apply for properties from last 4 weeks but it shows no properties found every time. i am really disappointed because i cannot apply for properties on Wednesday as it shows no properties found but when i log in the next week it shows up in the previous week cycle which really makes me frustrated and angry. can you please send me an e-mail why is this happening? many thanks

Extremely difficult to give the council a five stars; but I must say that in the rarest of occasions that the staff do respond on call, they are pleasant to deal with. The same can’t be said for some of the rude civil enforcement officers (traffic wardens) they employ; some who don’t know the difference between advising somebody and offending somebody.

Tried calling. Was left waiting on the line and never got a response. same message repeated over and over! Not even, "You are third in the queue! .... You are second in the queue." Nothing! If you can not answer the phone, either follow the example of other companies/organisations and say you will call back or, even better, hire more staff!

Leicester council should be very ashamed of themselves. I rung last week on the 27th of December as i have covid and needed support on essentials ect and was toled someone was going to ring me back on the same day as someone called and never did and have left me a whole week with nothing, very disappointed and will be taking this further.

Arranged bulk collection for two sofas, website had some issues but received a confirmation email....the guys collected only one sofa, apparently only one sofa was mentioned when requested for collection. The woman on the phone was not helpful either , not very happy as im stuck with a sofa on my front garden for 8 weeks!

doesn't even deserve a 1 star rating, just renewed my blue badge and there was no way to even return it, not even an address to return it to, prepaid postage etc, the government site did not even have any resources or hints how to or where to return it. I had to call up the council and they said it is my responsibility.

Customer service centre? Absolutely rude staff, got delayed at door for an appointment due to system crash. Was spoken to rudely by the staff as i was delayed, even after telling the member of staff to go ask door staff why i was delayed. If i didn't have to sort stuff out I would avoid this place!

If phoning re. Council tax select option 6 then option 2 if you need to speak with an actual person. Otherwise you get a repeated recorded message saying do it online which you can't do if they arbitrarily decide to stop access to the website account services.The antithesis of customer service.

Pathetic new site don't show what's your position. Been waiting and bidding for over a year for a 2 bed house. Council surely needs to sort them selves out. Unhelpful, Useless and hurendous staff at the housing office. Regardless of Knowing my sons condition no one is willing to help.

Why should rent paying tenants have to pay £65 to there landlord LCC for mice infestation the house is a concil property not the tenants then pay more for a 2nd call out I'm sure if I rented privately it would be down to the landlord to sort the issues out it's diabolical

Useless. I tried to get assistance with a form, had someone there double check it for me and still had the form rejected because of something they overlooked. Only open 2 days a week and the two days they are open, it's packed full and nobody can help you.

lots of different opretars came every person fail to sort out problem my housing officer also came and she found need new floor .because water leaks and also footing rotten.wait 6 to 7 times for appointment people cumin and do nothing only reports.

Very rude staff. They treat all people if people are asking for some favour or money from them. I have seen the security staff pushing people out of council offices forcefully. If you cannot help someone then at least polite words can do a lot.

I went in 15 minutes before closing time on a Friday afternoon to sort out my parking permit. The staff managed to fit me in and get everything sorted with a couple of minutes to spare. Very helpful staff and easy to use payment machines.

It don't matter if you are first bidding someone can bid after and go in front of you! They need to do first bid gets the accommodation. They dont care about your situation and you will be waiting over a year to get a place so dont bother

It a shame am going to be homeless with my daughter on Tuesday 28th of March and all my email to Tiana Fantiana has not been replied or not even received any call from the council as to where we going. Am even getting depressed

Never pick up their phone or respond to online complaints. We have had issues with a building alarm going off for over 3 months now and it's just been ignored even though I've brought it to their attention several times

The racist ever people I have ever seen in UK. All the non British people inside are so pathetic and unqualified they even don't care whether a person is in trouble in in great need. I have faced a lot injustice with me

Why did the council close all the small local offices, to be replaced by this large central office. Then only open it twice a week, for a total of 14 hours. This council is beyond a joke. Absolute disgrace. …

Added more service day than two work days in a week it would be helpful. Probably with high expectation that all the citizen able to sort out all of their problem by the help and suggestion here. Thank you …

Not even open like it says it is times have changed but not updated on here which is very annoying and to be completely shut all day Friday and over weekend is beyond a joke when people desperately need help!!!

I have been subjected to heart breaking letters , accusations, stigmatized and traumatic . I have presented every demand from them yet they keep on accusing me for not informing them of my changes .

Very welcoming good Customer Services... Will give you good explanation to your queries meaning staff are updated regularly on Policies and Training Development. Well done Lesceiter Town

Just spoke to a lovely and friendly young lady from customers services her name was kursty very helpful and she sorted my enquiry out to thank you kursty for your help from Mrs kaur

24 hours worth of programming in notepad would produce a better result, The council wasted its money paying for this website to be made. Honestly a GCSE student could do better.

Waste of time no help from them was being told to ring different numbers and still Nuin done staff had attitude problems hate the experience especially suffering from anxiety!!!

Awful, unhelpful web site... :/ Applying for house is totally not acceptable, previous web was more understandable for the applicant. I am not at all satisfied with their work.

Very very very bad customer service , phones are terrible staff are the same. I cannot believe how they can operate with this level of service . Watchdog needs to get involved.

Wanted to speak to a human f2f about council tax,they told me to use the instore phone........I could have phoned from home if I had wanted to do that.pointless building

Many of the staff with Leicester Council are so incapable that they will have to put into simple training in basic skills to allow them to eventually find another job.

Called number only to be kept on line for 9minutes before being told am number 10 in the queue , put phone down and visited office aaah , beware money making scam ,,,

A really dire, disorganised place full of incompetent, stupid and inept individuals of whom I can only imagine the alternative is the job centre.

Been getting told different things by different people. On a daily basis now for nearly a month. Still not sorted. My advice move city!!!!

I believe the gentleman called amrit on the phone is always so helpful regarding any queries I have he is also very patient with me.

We haven't needed to contact the council often but when we have either on the phone or in person we have never had a problem.

I have been applying for years because I have access to my children and live in a bedsit. kids are grown up now,very sad.

I lost a bus pass and had too come in and get a new one they were very polite, kind and the process was very quick also

Useless website....might as well not have it....i cant even bid for my properties most of wednesdays due to website

I don't want to give 1star too. Very poor service and poor response and not helpful enough to assist customers.

Set by the upper class (politicians) to mentally torture the hard working and not been able to work people.

Whole website is confusing previous website was good easy to understand this one is not working properly

Got offered property in August and still waiting in Dec to view property I'm homeless with 3 children.

I was downtown yesterday at council tax leicester and it was closed does anyone know why it was closed

try to call to speak to one particular team very unsuccessful, I have emailed and yes no response,

Unhelpful and push away!! With bad language and security push hard almost fall-down:( devastated

Impossible to speak to a live person. My parking tickets should be able to buy better service.

They don't help you the only things they do is to stand and get paid for doing nothing at all

Friendly and helpful customer service. They were so patient with me, I’m really grateful!

Really not helpful at all keep passing on to others people they don't really want to helo

why the home choice web goes down all the time.. now how m gona bid for my accommodation

A third rate servive. Shoukd change the sign outsiide to read DISSERVICE. PATHETIC.

Unacceptable waiting times and so rude of them to hang up on me over the phone.

No answering phone just repeating a message. You are currently no 1 in a queue

Communication standards are atrocious and phone service is non existent.

I went for a blue badge assessment. Surprisingly unstressful experience.

Zyro star. no help personal. I am today not happy. Very bad personal.

Always very busy but it's good to have so many services in one place

Had my letter at least 6 weeks still cannot look at property useless

Terrible website, most of the time doesnt work. Poorly designed

Really bad service I am very upset ,and very unhappy of it !!!

They are the most comfortable people with costumers so lassy

Horrendous and rude staff. Total waste of time

Very vague and confusing application process.

Incompetent, rude and ignorant on a good day

Don't know cannot get through on the phone☹

Why leave all the lights on, if closed?

Easy way all the options there

Works well for foreign people

Best council to deal with :)

I saw bad customer reviews

This site sells you dreams

very helpful staff thanks

Very rude and unhelpful

Not answering the phone

No one pick the phone

Literal criminals.

No help sometimes

Good service

Negative!!

Great job

useless

Thanks

Nice

good

Ok