Overall experience - VERY POOR CUSTOMER SERVICE, if you have an issue that arises. Where do I begin... Ordered 2 loft chairs and a couch, paid in full the date that the orders where taken - no issues right now experienced, this is late August of 2020. Come October 2020 got told delays because of COVID - no issue, I understand. Get told by Elizabeth that I should receive 3 pieces by early December. Come December no email or call from Elizabeth explaining delays. I HAD TO CALL HER to ask about my order and get told should be coming mid December, understand but not upset. Got my first part of the order, couch no issue. But second order missing... end up getting the 2 loft chairs end of December 2020. Called Elizabeth and stated one of the chairs is damaged - the leg point part broken. Get told by Elizabeth to send her email with pictures and I do as requested on December 16,2020. Here is where my issues start... January passes, February 2021 comes and no update from Elizabeth. So on February 13, 2021 I email asking for an update. Funny part here - she forgot ALL ABOUT MY DAMAGED CHAIR RECEIVED. But she said she will contact manufacture . Receive update from Elizabeth and gives me tracking number. Then on February 16, 2021 I get a message from a neighbour indicating I’ve had a parcel delivered to THEIR ADDRESS. Pick it up and discover the WRONG ADDRESS WAS GIVEN to the manufacturer by Elizabeth. So I email her explaining that I was NOT A HAPPY CUSTOMER WITH MY OVERALL EXPERIENCE AT THE STORE - with the way my issue was handled by her. As one can imagine, if my neighbour was not honest, I would be out a replacement leg and this loft chair would be useless. Today is March 4,2021 and no response has been received to date from her explaining or providing some form of customer service. Overall, would I recommend this place to a friend, family - NO BECAUSE IF AN ISSUES ARISES SHE TURNS A BLIND EYE AND IGNORES HER CUSTOMERS.

After trying many big box stores, we just didn’t seem to find what we were looking for. We happened upon Lofty Ambitions and are so happy that we did. Elizabeth is the definition of excellence in customer service. She was so helpful. We picked a sofa and love seat, she helped us customize our order. After much anticipation it arrived yesterday and the quality, comfort and beauty of the pieces have blown our minds. All made in Canada I might add...bonus! We strongly recommend Lofty Ambitions for all your home furniture needs. Elizabeth also has great art work and accent pieces. Shop local, you will not be disappointed

I placed an online order for glasses (which happened to be on sale!) over the weekend. On the following Tuesday, Elizabeth emailed to say the store was closed on Mondays and Tuesdays but that the order would be fulfilled on Wednesday and, based on my address, I would receive the glasses on Thursday. Well, Elizabeth was right! Excellent service and lovely glasses from Lofty Ambtions!

It was a pleasure to correspond with Elizabeth and Lofty Ambitions. My sofas arrived today and I am thrilled with the fabric that Elizabeth helped me choose. I love the shape and colour of both as well. Elizabeth is extremely dedicated to her work, making Lofty Ambitions a very professional service. I greatly appreciate her business.

Elizabeth at Lofty Ambitions shared her expertise in helping us design a small sectional that would fit through a narrow entryway. The results are excellent and we’re very pleased. She paid attention to every detail. The delivery people, The Pegg Company, were careful, professional and delightful. Highly recommend all around!

Our new chairs! We absolutely love them. They are comfortable and stylish. The colour choice (my husband’s) is perfect. We have had lots of compliments on them and couldn’t be happier with them. I have told our 13 yr old grandson if he wipes his hands on them when eating he will be disowned. So far he’s still ours

We love the sectional and it fits perfectly in the space. We required a sectional with exact dimensions and were very pleased that Elizabeth could offer this. We knew the piece would be well made but it surpassed expectations. We were impressed with all aspects of the purchase right through to delivery.

I went in with questions not intending to buy for some time, I had a great experience being offered lots of information and given clear honest answers. You can tell the items are high quality and I was happy to hear most items were made right in Canada. I look forward to purchasing in the future.

We could not have asked for better service, advice and products. We purchased a custom sofa, 6 dining chairs and 4 island stools. After over a year, they are all wearing incredibly well. The advice on the type of fill for the sofa and choice of fabrics was perfect for our lifestyle.

Worked with Elizabeth to order two custom sofas, one to meet the needs of my husband’s disability, quality, color, fabric and customizing perfect, delivery on time and professional, would recommend “Lofty Ambitions” for your furniture needs!

We are thrilled with the service Elizabeth provided. The custom couch, swivel chairs and ottoman exceeded our expectations. So many compliments from our guests. I highly recommend Lofty Ambitions to help you realize your next vision.

Just took delivery of our gorgeous new sectional. I couldn't be happier with our choice. Every aspect of our purchase was excellent, from choosing cushions, fabric, legs etc through the delivery and set-up. Thank you Elizabeth!

We are very happy with the service provided by Elizabeth. She patiently helped us look at various samples and helped us narrow down our choice. The new rug fits perfectly with our decor and adds the color we were hoping for.

Excellent experience. Elizabeth has dedicated lot of time to us, providing very good suggestions. We have appreciated the quality, the style, the customizable furniture. Delivery was perfectly on time. Thanks for your care.

My new sofa/chaise is absolutely gorgeous, I’m very happy with it. The mattress for the sofa bed is super soft and thick, it’s all very high quality! Very impressed with this company. My cats will simply not get off of it!

I’m in love with this store. Elizabeth is súper profesional. As a designer I love that she always offer trendy and contemporary furniture, lighting and decor at a great price. One of the best stores in the GTA for sure!!

Exceptional service and a wonderful selection of unique Canadian-made furniture. We recently received a custom-made sofa that we had ordered earlier this year and are ecstatic with the product. Highly recommended.

Elizabeth was easy to work with and we are very happy with our chairs and ottoman!! We have bought several items from Lofty Ambitions, and we keep coming back because of the excellent service Elizabeth provides!

Bought these 4 pillow cases (+pillow inserts) at lofty ambitions. My husband and I are very happy with this purchase. Great price and value. Will deffenetly come back again when we visit hamilton.

The best (only) place in Hamilton to get MCM/Danish modern furniture. Decent prices on Eames Eiffel's. More of a small small sampling/showroom where you can order stuff from.

An incredible find! Superior service from a knowledgeable owner with a detailed mindset. We are thrilled with our two, Canadian-made sofas! Elizabeth is a phenomenal expert!

We are thrilled with our new chairs, daybed and ottoman. Elizabeth had the design expertise to help make decisions about fabric and legs. Exceptional service and delivery!

Love my Tacoma dining table and Dexter chairs. Great quality and very sturdy. Couldn't be happier with my choice. Thanks to Elizabeth for helping me with my decision.

Great experience, customer service was thorough we got exactly what we wanted. Our pendant chandelier looks fantastic in our space. Thank you

Love our stools. Wasn't sure about two different styles but I think, given the small space we have, they complement each other nicely.

Excellent service and competitive pricing. Elizabeth, the owner goes above and beyond to ensure 100% satisfaction. Highly recommend!

Was so pleased the way this gray velvet sofa worked in our space! Great customer service too! Lori K

Great customer service. Wonderful products many of which made in Canada. The owner is very helpful.

Excellent store .Great service from Elizabeth. Pleased with my new dining chairs.

Excellent experience- now to get the room ready for the new furniture

Outstanding customer service. Love our new table and chairs!

Not as much selection as I'd hoped. Cute store.