This place doesn’t even deserve 1 star. I am a patient at the family practice and had to book an appointment for a medical concern. I tried calling this office at least a dozen times over the past 3 weeks, and the phone was simply never answered and I was fed the same automated message with their hours of operation repeatedly. Booking an appointment on their online system was also impossible despite multiple attempts. Eventually I had no choice but to book an appointment at a walk-in clinic. My doctor, Dr. Babatope, seemed nice enough during the two times I met him. However, the appointments were very brief and lasted under 5 minutes. Despite the fact that I booked my appointment well in advance and showed up on time, I still had to wait almost an hour to be seen by the doctor. The waiting area is shared by both the family practice and walk-in clinic, so it is extremely crowded and uncomfortable. Although it’s a fairly large waiting area, there were 0 seats available so I had to stand for 40+ minutes while waiting to be seen. I will be looking for a new family doctor, as it has been extremely difficult trying to book an appointment at this office. I had high hopes for this clinic, but I should have trusted the reviews and stayed very far away.

Went for the walk in clinic with severe, debilitating intermittent chest pains. Doctor didn’t even give me more than a minute to explain my symptoms, listened to my breathing then told me I was fine. Then asked me “well what do you expect me to do, you’re not having pain right now so you’re all better” I don’t know??? You’re the doctor??? Didn’t give any recommendations for what to do in the moment while I have the pain, what kind of medication I could take for it, or what to do if it continues besides “come back”. Didn’t ask my health history (I’ve had issues with my heart before), didn’t ask about my family history (heart disease runs in my family), what medications I’m taking, he didn’t ask me anything besides “what do you want”. As soon as I walked in and said “I’m not having the pain right now” he said “well great I’ve cured you”, and I immediately knew he was not going to try to help me. Whole thing lasted about 3 minutes, and I left with the advice of “get a massage”. I can’t remember the doctors name, white man in his 50s? If you don’t have a family doctor, don’t go here if you want to be listened to and helped.

I didn't even get to see a doctor because it had reached maximum capacity (2pm and closes at 4pm). This review is actually more for the receptionist whom I spoke with. Unhelpful and passive aggressive. I know they see and speak to a lot of people over the course of the day but that doesn't excuse them or anyone to be dismissive or impolite. You're still in the business of GOOD customer service. Don't you want patients to visit the clinic again? Or leave feeling they were helped? I asked: if I could... -I was cut off with "we don't book appointments".. Great I wasn't going to ask that. I was wondering if.. "no you need to come back tomorrow at 9am"... Right but could I.. "ma'am, can you move to the front of the counter". So incredibly frustrating. I couldn't get my answer out and out of frustration walked out.. Dear reception please wait until the customer is finished talking before interrupting and cutting them off. Maybe offer solutions rather than shrugging your shoulders and dismissing them. Maybe when you finally do answer their questions, you use full clear sentences with a helpful resolution... Thanks.

New Update: The service at this MCI clinic has improved considerably and now I have been able to even book appointments for phone consults online or even by callng them. They have added more receptionists to take care of patients. This is a busy area and a popular MCI clinic. I have also found improvement in the wait times for your appointments - in the past if i had an appointment for 1 pm - i would have to wait for 15-30 minutes to see the doctor. But this wait time in my experience has gone down considerably. The staff at the lab at this clinic is very nice and i feel take care of the visitors well. The waiting area may need more seating capacity as this clinic does get busy. Old Review: You may need to hire more receptionists who can be on call depending on the flow of calls you may receive on a day to day basis. They may not need to sit in the clinic but can help take messages etc..and forward calls if necessary..

I've been a patient for a few years at this clinic. There have been some growing pains. I've dealt ‍ with some great Dr's and had an issue with some....However I've weathered the storm. In this time of finding a GP that cares for you and is the right fit is hard .. ...I believe I've found the right one after years in Dr. W. Patience is the only way to see your way through the World .....Take carriage in all aspects of your life, especially your health....Open your mouth, act professional...TAKE Names, Numbers And MAKE NOTES to CYA.....Hold All Those You Have Contact With Accountable... Ultimately All Things Are On You...Shore Up The Best Pathway(s) For Yourself And Live This Life The Best Ways You Can... This Clinic Is Alright.....Changes Have Been Made for the best... Give them a chance... All the best in your health and life.

I’ve been a patient of Dr. Wong’s family practice for over 10 years and I will not leave until she retires. She is very supportive, gives you the truth with compassion and kindness and always listens to the patient. The staff are equally as great. Always helpful, friendly, supportive and they are like family. I’m shocked to see the low reviews for this place; mind you most of it is for the walk-in portion and frankly, it’s a walk-in, so I’m not sure what people expect as most walk-ins you have to wait. Dr. Wong has been pivotal in supporting my mental and physical health and her support for one elective surgery was beyond measurable. I couldn’t ask for a better family doctor. Thank you Dr. Wong and your team for always taking care of me!

It's a terrible experience to wait for more than 5 hours in this clinic. The admin put the other later walk-in patients in front of me even though I arrived there @10 in the morning and got service closed to 4pm. Terrible service with the receiption. They mixed up other patients's file and didn't correct it. I found out when I got the other referral treatment and called back. But nobody picked up the phone for 40mins. Then, when I returned to the clinic, there were 3 workers sitting in the reception area. But no one answered the phone. The doctors are professional and recommended especially Dr. Wong. That's the only reason to go here.

I've been here a few times so I can understand the good and the bad. This place is very busy, you should expect a 1-2 hour wait time on average with 1 hour being the minimum on non-busy hours. The receptionists are lovely people that seem to be overworked dealing with constant in-person check-ins and phone calls. The doctors here can be a hit or miss- some try to take the time to understand your problems while others are dismissive and it feels like you are a number to them. In genuine pain or concerns I would not come here. Probably a better place for lesser injuries or sick day from work notes.

Was referred to MCI for a dermatologist appointment. Staff was very friendly. Took me in for my appointment 30 mins early. Dermatology assistant was very nice. She took time to understand our issue to better help the doctor. Doctor was amazing. He took time to understand our concerns, family history as well as explained next steps. We were also able to get a dermatologist appointment within 2 days. Whereas my son who was referred to a different dermatology clinic is waiting 3 months for his appointment. I Highly recommend MCI doctors office.

I booked appointment over the phone. Follow up/reminder/confirmation was automated. Very well done. Very prompt. Was easily able to add the appointment to my calendar. Arrived at appointment a few minutes early. The Dr office happily saw me 15 minutes earlier than actual booking. Dr Fayez is very thorough. Asks questions, patient with back story/responses. Made me feel that he wanted to help and explained options. Thank you, I really appreciate the service.

Went in for an ear infection and doctor didn’t really seem to care. Said it will resolve it self in 6 weeks. Told me to get over the counter medication he know wouldn’t help. Went to my usual doctor and was prescribed different options to help right away. Ever since they moved location they went from bad to worse at this place. Could have just been the doctor, but I don’t see myself returning here

Staff lies. They will remove you from the walkin list and put you at the end. You will see 10 walkin patients going in front of you who came after you. Bad service and doctors here will send you for unnecessary ultrasound and ct. Complete wastage of your precious time. Reception staff is bad. They will let their known people jump the que.

Great service. Was treated in an hour (the time the administrator estimated) and the doctor, nurse, and staff were all so kind. While I waited I just went to the stores and restaurants in the plaza, it was very convenient. Despite seeing so many people that day everyone working there was positive and made the experience a good one.

This place is incompetent on EVERY level. Walked into the clinic right before 9am - they open the doors at 8am which they don't mention anywhere so there was already a long line. Got on the list - there is a mix of appointments and walk-ins

People who give 1 star rating to this place are right. I went on a Saturday with my wife and they close at 4 PM. We arrived at 2 PM. She had a gum infection and just came for an antibiotic prescription. Even 2 full hours before closing, the

Reluctant to do this but extremely frustrated after multiple visits ended with no service provided and ++ wasted time. Called office and visited in person to confirm allergy shots could be administered during walk in hrs, was told yes both

I am not sure why they do not have more doctors? I came here twice and waited 3 hours each time. When I asked for some water the receptionist rolled her eyes. I find the receptionist to be hostile and rude. The nurses and doctors are great

Do not go to this clinic unless in complete desperation. I attempted to see a doctor 3 times today to no avail. On the 3rd attempt , I tried phoning at 6:30pm to see what availability would be as they close at 8pm. So phone system said I

I have not issues with the doctor himself, he has always taken the time to listen to my concerns. It is the reception that is my concern they don't answer there phone and when you finally get to someone they put you on hold and never get

I have been to this clinic twice. First time I waited 3 hours and was prescribed the incorrect antibiotics. The physician saw me for exactly a minute- if that. I had to come another time to get a new prescription. I came first thing when

Today, i had an appointment with a dermatologist in the MCI clinic. Worst experience. Never back and never recommended. Dermatologist Dr. Fayaz was so much in a hurry that he did cryotherapy to the wrong site. Really disappointed

I have always had a great experience at this office. Reception are kind individuals and I almost always get an appointment quickly. Very thankful for their services and the doctors are amazing Individuals

The worst doctor and staff there that I had in my entire life. The 2 appointment with Dr. Al Arabi lasted Two minutes, he did not even looked me in the eye. The staff it’s terrible dealing with people

The reception and the rest of the assisting medical staff were nothing short of pleasant, courteous and professional. Dr. Aziz is a very professional doctor with a welcoming and sunny disposition.

I am not a patient nor have I gone to the walk in clinic but I have assisted a few people with appointments there. Now the complaint of a 1 hour minimum to nearly 3 hour wait is just becoming a

Upon arriving around 11am, the wait time was approx 2hrs. I went to the Bloor Medical Walk In Clinic instead. And paid $3.50 for 1 hr parking and was seen within 20min.

Very busy clinic! The staff are quick and efficient in getting you processed. The Doctors are professional and thorough. Get there early if you're a walk-in.

Hours are irregular. According to google maps and the website the opening time was 9am. I got there at 8:55 and there was already a room packed with people.

Dr Fayez is a brilliant dermatologist. His approach is kind and gentle. Very patient during his procedures. 10/10 recommend him. An amazing doctor.

Had an appointment so didn't use the walk-in facility, but staff were very friendly and was seen quickly. Polite and knowledgable doctor.