I received a letter stating the renewal date was approaching and they would automatically renew the policy if they did not hear from me. I then emailed them stating I did not wish to renew with them and I would be paying the final months payment and cancelling, I then phoned them 2 weeks prior to the renewal to confirm I would not be renewing and would they send my proof of no claims to me via email. 2 months later I receive a letter stating I have missed payments and they require the full amount of £520 off me to which I phoned asking what is going on and they say they have automatically renewed my policy as they never heard from me and now I am in arrears and they demand payment! They have also refused to provide me with my proof of no claims until payment in full has been made. Basically a law unto themselves and blatantly do as they please even though you do everything correctly and cancel. I have now lost 8 years no claims because of this bunch of con artists! DO NOT USE THIS COMPANY!!!

Having been with them for 3 years I sold my car and cancelled my policy only to be told there was a £92 cancellation fee which amounted to a quarter of the total cost which I questioned , the member of staff was unable to justify this amount and I was informed that they would charge anyone the same even loyal customers. I have asked for a full breakdown and I am interested to see how they do this. I will not be recommending them and when buy our 2 new cars will not consider them for our cover. We paid monthly so they were in pocket. All I could get from the member of staff was that was their charges and that’s it !!! Thanks but no thanks .

If I could have gave 0 stars I would have this company is terrible.... I completed one years insurance with them then renewed for my second year but had to cancel due to selling the car, I was told over the phone it would be a £60 charge to cancel. When I called back to confirm the cancellation and pay the outstanding fee I was told it was £94 no explanation of what the funds where for just that it had been calculated fairly.... HONESTLY DON'T BOTHER WITH THESE THEY ARE BY FAR THE WORST INSURANCE COMPANY I HAVE EVER USED.

Please be very careful when using this insurance broker. If you put any information in incorrectly, they will phone you to clarify and if the premium rises dramatically, which mine did, and you wish to cancel, they will charge you an expensive admin fee. I'd advise going straight to the larger companies and avoid this brokers.

Cheap, but be warned you get what you do not pay for, so when there is something to speak to them about you get to deal with snooty old women who have no time to talk, you are left with a feeling of they do not really care. I would avoid this company.

Cancelled my insurance policy with this company to find out that they want £160 to cancel it absolutely ridiculous had my policy with them for just over 2 months my insurance policy was £600 don't bother with them rip off merchants

They charge you to change over your insurance and if you move addresses and then take 2 lots of payments for what I dont no my insurance runs out in December and I won't be renewing with them again

Mark Richard Insurance Japanes car , wonderful service always high quality staff very professional friendly helpful staff , never ignore people, best quality speaking with professional staff

Very knowledgeable and helpful staff. They've helped me save money on my home and motorcycle insurance and also found me suitable car insurance for my particular needs.

Honestly very helpful bunch, will go out of their way to insure your Japanese imported vehicles at competitive prices, highly recommend …

Ok but short on back up of promises, ie they said - but didnt do ,, so im still a little lost ,all this since moving from staplehill

Very knowledgeable and helpful prices are very comparable I have been with them 10 years and more very pleased

Set up of insurance was easy. Very reasonable price compared to what i was being quoted on comparison sites.

Said they did holiday insurance but nobody told there website that . Nice and polite tho

The customer service is the best I've ever experienced they cannot do enough to help.

Great staff, explained in detail my car insurance. Excellent customer service 5 stars

Very helpfull staff and options on insurance companies are on offer.

Amanda is great as always..!! 10/10 definitely recommend.

Straightforward to talk to them is a pleasure

Very good and helpful and value for money

Good service, been with them for 7 years

Alphard insurance. 5 stars …

Rip off. Should be 0 stars!

Extremely helpful staff x

awful awful awful awful

Friendly helpful staff.

Excellent broker

Great service

First class

Love it!

Good