Marshalls

656 reviews

197 E Houston St, New York, NY 10002

www.marshalls.com

+12122532801

About

Marshalls is a Department store located at 197 E Houston St, New York, NY 10002. It has received 656 reviews with an average rating of 4.1 stars.

Photos

Hours

Monday9:30AM-9:30PM
Tuesday10AM-8PM
Wednesday9:30AM-9:30PM
Thursday9:30AM-9:30PM
Friday9:30AM-9:30PM
Saturday9:30AM-9:30PM
Sunday9:30AM-9:30PM

F.A.Q

Frequently Asked Questions

  • The address of Marshalls: 197 E Houston St, New York, NY 10002

  • Marshalls has 4.1 stars from 656 reviews

  • Department store

  • "Horrible service"

    "new-ish Marshalls open in the LES/ABC City area"

    "As Marshalls go, this one is pretty standard"

    "I was surprised how nice (visually) everything looked and was presented as I escalated down through the 3 levels"

    "Fairly new Marshalls in the lower east side next to the Katz deli"

Reviews

  • veronica Cuebas

Horrible service. i wanted to buy some plant stands and i found the two that i needed. i also saw some that were stuck together and ask the lady with the black shirt if she can help me pull them apart, she tells me i can't help you because they have been stuck together for a long time and no one can get them apart. surly enough after 10 mins i manage to get all 3 free and was deciding to get the small or the big ones. so the small ones were 7.99 and then i saw a set which were very nice the tall one was 9.99 and the small 6.99. so when i went to pay for them i notice the tags were gong maybe they fell off trying to struggle with the plant stands. any way when i go to the register i explained to them that the tags must off fell off. but the price was 6.99 and 9.99. waiting 5 mins they same girl comes and it so happen that she saw me struggling with the plant stands and told me that she couldn't help. went to find the price and i told her there probably by the other plant stands. the girl by the register tells me 14.99 for the big one and 12.99 for the small one i said excuse me. first of all your doubling the price of the item that was 6.99. she then says that what the manager said and i ask to speak to the manager and she walks away. then i ask her can she bring the other one down and she looks at me and rolls her eyes. Well guess what i was so disgusted by the way there customer service and staff was that i will be reporting this to the consumer affair. about whats going on but i will never shop here again. believe me i will let the community district leader aware of whats going on. making up your own prices.

  • Ruwan J.

new-ish Marshalls open in the LES/ABC City area. this is a subterranean location. the street level floor is the small one and has some merchandise on the walls, in shelving units, and at the cashier counter. the two floors below street level are much bigger. the floor below street level: women's clothes, shoes, & accessories. the floor below that is men's merch, home decor, etc. each floor is pretty clean and feels new. and for the most each floor is fairly organized--it all depends on how messy shoppers are. i come here for the discounted junk food: cookies, flavored popcorns, chips, etc. bc variety of snacky eats is essential to not falling into a Doritos rut. however the real cost savings is on athletic wear like socks and layers for running in the winter. Marshalls comes up nicely on this front. that said, selection is small as this space is relatively small. staff are everywhere and helpful. drops mic cuz i'm on savings spree

  • jolene howard

As Marshalls go, this one is pretty standard. The selection iand space s pretty small, but the staff is super nice and the COVID protocols are very good. I was politely asked if I wanted to sign up for the Marshalls credit card, as was every customer ahead of me. Am pointing this out b/c I have a background in retail and I was impressed that the employees were actually following through with this practice! Be aware that you will be asked when you check out and if you don't want the card, "no" is an answer that the cashiers will easily accept. No try-ons right now as the dresssing rooms are closed, but the returns policy is very generous. I exchanged a nice pair of leggings ($16.99) for the correct size with no problem - can't really beat that!

  • Jennifer Keating

I was surprised how nice (visually) everything looked and was presented as I escalated down through the 3 levels. Naturally (in clothing) there were many, MANY racks to go through, as one would expect of course in a store such as Marshalls, but it well organized and everything in its proper place (ie. clothing wasn't strewn about). I thought the selection was pretty awesome! From women's clothing, shoes & boots, winter coats, socks (lol), as well as homegoods. This Marshalls is located next to Katz Deli, so even though the outside was crowded with people lined up on queues, inside the store was great!

  • Allen

Fairly new Marshalls in the lower east side next to the Katz deli. There are three floors that go down but it's a fairly smaller Marshalls with a smaller selection in all departments. Like all other Marshalls this discount store has fairly decent prices on their products however the quality isn't always the best. The saying "you get what you pay for" comes to mind. That being said, I always treat my trips to Marshalls like a higher end flea market and I'm always looking to see what new cute thing I can find.

  • Tom W. H. IV James

They have a good amount of clothing for the family. Just might have what you are looking for. The only problem that they have is price. Due to COVID-19 the cost of living has cause the current problems that all we have. The increase to the cost of living. A problem that we delt with in the Great Depression. The problem that we have almost gotten closely back to once again. Need to go back to the price that all stores were in the late 1950's or early 1960's.

  • Asheena seven Frierson

Unfortunately because there are people that goes it'll still they swear everybody's a thief no I go there to spend my hard-earned money on stuff that I believe is priced very well maybe they got to retrain their staff to differentiate from people whose work hard and want to buy stuff from people who want to steal stuff

  • Lanette Murphy

I found just what I needed at a very reasonable price and a few extra bonus items as well, the employees were very helpful kind and responsive towards my needs ,I am pleased with my experience, I do plan to return again and bring a few more along, thank you for your kindness patience and time

  • Kelly C

This Marshalls is on the smaller side but still has a good selection of things. It’s definitely very neat and tidy in there and staff are friendly with all the safety protocols. Although, no cell service once you go downstairs but as long as the prices are always good!

  • Samuel Akinin

Great addition to Lower East Side. Which says a lot because a lot is happening. Amazing selection of great quality low price products. Super friendly staff and not as packed as your typical Marshall’s . Hidden gem for now. Hopefully stays that way. #SameTimeNextWeek

  • David

Can’t support a business that allows employees to mistreat mothers & children. Marshalls please fire the individual that hurt that child in your store especially the Manager for speaking to that woman so rudely , they are bad for your business and the community!

  • AquarianSunRise (Let)

It's three floors. Two floors underground. It's not huge, but great for essentials. Clearance racks are filled with cute clothes & shoes for both men and women. They have housewares, toys, beauty, and accessories. Staff are helpful and friendly. Liked it. …

  • Mark Mayo

Basement lower floor men's clothes, kitchens things, cups. pans, bath towels, bedsheets, mats Low-floor women dress and shoes dept. 1st floor beauty supplies
Parking space
Somewhat difficult to find parking
Parking options
Paid street parking

  • Jesse Kathryn Barnes

This location was a great help for a last minute shopping trip! Bryant was out of the world! He helped as we pick out vases and flowers together, even providing feedback, which really made my visit fun and productive. Thanks, Bryant— you’re an all star!

  • James Royal

Some are better than others, it seems like the stores in the City for months now are lacking merchandise, but they claim their not going out of business. This losers were way ahead of the supply chain issues, way before it was a real problem.

  • Joseph D

Absolutely Horrible, Absolutely Disgusting Service A toddler was trampled and hurt by a Marshall’s worker, to the point where he was bleeding and had to be taken to the hospital she vanished from the situation with such disregard no care to

  • K Madelle (Karine M.)

This Marshall's is small but very convenient. I love spending my shopping habit time here..especially the cosmetic section upstairs and the clearance items are always very reasonably priced to keep me coming to this store. They always have

  • Nia

I am an avid marshall shopper and this has got to be the worst location. Several disgruntled employees who openly talk about wanting to leave and calling the products that are being sold trash. I went to use the women's bathroom and there

  • Francisco La Puerta

The men department is terrible. When they opened for the first time the men department was great . They had a good shoe department but now it disappeared. They need to get the shoe department going again in the basement. Men also count.

  • Stanley Reyes

Amazing place I was there today and the staffs there are really cool. Everything is well organized and easy to find and of course the costumer service was not bad. They just opened so go check it out you might find something cool.

  • Michael Rodd

Actually can find some pretty good deals here. Male and females clothing, house hold and pet items Great addition to the neighborhood Store moves pretty quickly never more than 15 minutes in n checkout even during the holidays

  • Sheryl Leyva

Store is practically out of stock. Obviously due to the Pandemic. Nothing worth shopping for unless you are looking for Spring clothes and luggage. Social Distancing is practicd and hand sanitizer is at the front entrance.

  • Jane Leung

They had some great sales on towels, garbage pale and other items. I saw from the other week and had to go back. $3.50 Hans towels are a great price! $4.50 for garbage pale!! Can't go wrong!!! Will be back for other items.

  • Khadijah Abdurrahim

I went in to purchase pajamas for spring & summer. I found 1 light gray & white pair with a hoodie. I washed it & cant wait to wear them when it gets warmer. It was truly a bargain. Also Customer Service is good there too!

  • Reinaldo Santisteban

I have been in the store couple of times and I really like what I see and how they treat me. Also you can find anything you need for your own needs or for your house too. I had a a experienced when I visited the store

  • Yael Abramowitz

This place has everything at affordable prices! Now that Century 21 is going to be closing soon, this is a great place to get things at affordable prices! I can’t think of anything they don’t sell. I love going here.

  • geeky peeples (Mr. Peeples)

Great manager in Hedwig and team we live a few blocks away from this location go often and are always pleased after the experience. Also the older gentleman greater security at door is very pleasant always …

  • Patricia Greaves

Cute spot but it's relatively small so there's not a whole lot to choose from as you would in a regular Marshall's still depending on what you are looking for if you find it you know it's priced to move …

  • Jumping Kangaru

Herig, the manager at this location is fantastic. He is customer centric and accommodating. He went out of his way to process a return of these essential oils for us. TJX - he is a keeper. Do not let him go.

  • Pearl

Since this Marshall's is close to where I live, it's convenient to go browsing from time to time. Clean, decent selections and there's usually no ridiculous checkout line, unlike the Marshall's on 19th St.

  • Blossom Brown

I love this Marshall's! I go too often, partly because I live near by, but mostly because they have just as much selection as the Marshall's in the suburbs. Also, the employees have always been so nice.

  • Aisha Joseph

Friendly staff!!! Even when this lady claimed someone picked her pocket and demanded that they call the police. Even then her story wasn't credible and they were calm and polite.

  • Martiña González

LOVE this store. Is my to go store when ever i wanna find something nice and cheap. You can find a great variety of stuff that can be great for your personal use and also gifting

  • gary woodruff

This isa good clean Marshall's, things are easy to find, well marked, and the store is not cramped will fluff. This is a good Marshall's and a good shopping experience.

  • Paul Rivera

It's definitely convenient and does help in the neighborhood. Clean, location is good, yet there's always better, friendship in what kind of quality you're looking for.

  • DESHONTA SPARROW

This location is small but very clean and organized. Great employee's always available to help if needed. I normally spend a little over an hour shopping there …

  • Maria Alea Machado

Everyone was friendly and helpful. The store is on 3 levels. There are escalators and elevators available. Typical Manhattan prices. Glad it is in the neighborhood.

  • Hector Garcia

Picked up what I needed,1st time I went there and I was impressed with what they had,and on sale too, I recommend it to anyone who needs something wear last moment

  • Liza Charles

I love this place. Best price on all name brands, you can find any and most brand of clothing , makeup and perfumes there..children clothing and toys are cheap

  • Jessica Dominguez

I enjoyed the stroll area the small store. I was able to find a few nice things. Big or small Marshall is always good to find practical items.

  • MC212 Salsa Brava Pa`Ti

Is a bit small to be a Marshalls but I guess is the right size for the neighborhood, I did find a few items that I needed, I can recommend it

  • liz moran

Pitifully stocked for menswear. The gift sections were everywhere and very disorganized. Positive note: security agent was super courteous.

  • Zaza Games

Horrible place where children get hurt I saw a woman and her child who was crying and no one assisted her or the child I am traumatized

  • Andrew Wong

Always find something good in this store. But this location is a bit small and not as much items as the one on 6th ave and 18th st.

  • Linda Sanchez

Very organized and I was surprised to see a Marshall store with three floor level and everything was properly priced with tags.

  • Sinem Disli

So glad they opened new location here in Lower east side. Employees are very nice but cashiers are always extremely slow.

  • Shaun Cronin

Gotta remind myself this place has the smallest men's section. I wouldn't even call it a section, more like a corner.

  • Flayva

This Marshalls at Houston Street did not have allot of children's clothing nor children's shoes. Very disappointed ☹️

  • Abigail Torres

The prices are great, I was able to buy 2 last-minute Christmas gifts that literally saved me from lots of walking!!

  • nbegrateful

They should call this location women's Marshals.But I guess we should be grateful to get a corner of the basement.

  • Asiyah A Grant

Great layout, very spacious and filled with great deals. I went with a friend and we spent hours in each section

  • Vanessa Simmons

It's small and neat, hardly ever crowded and the associates are great. I enjoy sinking money into this location.

  • Ebony Evans

One of my favourites. Im addicted and never leave anything in case it’s not there when I decided if I want it.

  • Jackie Sanchez

I love this Marshall, even though it's small. They have very pretty clothes and beautiful things for the home.

  • Jack Jackerson

Sprawling multi floored shop with elevators,this has high quality famous designer stuff at steep discounts.

  • shatara foster

I love shopping at this Marshall's. It's totally different from Atlantic Center, we'll organized and quiet!

  • HANNA TRAUTZ

There is nothing here Marshall’s is not here I walked for 30min to get here and nothing is just a Park

  • Jonathan Rabeno

Honestly don't bother going here if you're a guy. There was like 3 racks of guys clothes. That's it.

  • Frances Foley

Get books for children at bargain prices. Most 3.99 that I bought for gifts. So much to see here.

  • NYC streets The Five Boroughs

You can find good deals in this store its well stocked at times depending on the day of the week.

  • Richie “Mr. 2Gud2BTRUU” F.

Not a very big selection of men's wear but I love Marshalls so they get 3 stars ‍♂️ …

  • ahmed abdelhamed

Very nice specially the ladies at the cashier But the store is small 3 levels but still small

  • Sam

Elevators not working so we couldn't go in. Zero respect for peeps with accessibility needs.

  • Shirley Chiang

New opened yesterday. Things are new and cute. There's public restroom. Staffs are friendly.

  • Tobias Garcia

This place was great there had a lot special prices on clothing and all different items.....

  • Raphael Rivas

Very nice store would have lot of choices and options if you're looking for various things.

  • YMiranda145

Accessible to all! Escalators and Elevators! And THREE levels of shopping! …

  • Amanda Rivera

I love it. Wonderful prices, the associates are helpful and not much wait time on line

  • Lendy Santiago

Well organized store, stored you can find whatever you might need prices are great.

  • Bianca Gonzalez

So many beautiful items and not expensive. Love it. The staff very friendly..

  • Mark Anthony

I like this store it's close and they're polite to Their costomers too

  • O

Good store, a little small but you find lot's of nice things there.

  • Yokaira Felix

Small but everything is sooo organized staff very friendly love it

  • Nathan Gonzalez

Good store and easy to navigate and get products here

  • Jesse Jackson

Clean and very nice people work there.

  • Maison Jones

Amazing! Merry Christmas …

  • Jawharah

Best place to shop in a budget

  • Yvonne “Blondie” Mcguire

Great place great prices ,

  • Maline Santana

Great buys not all sizes

  • Gilad Levy

great store!

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