Suka tempatnya, bersih, semua barang tertata rapi, apa mungkin krn masih pagi? Hehehe Suka ambience nya, calming music nya, keramahan terapist(?) nya.. (do you call it like that?) tp ada beberapa hal yg agak mengganggu. Pertama, dr pertama saya masuk, cs nya ramah kok.. awalnya.. tp krn suatu hal pas saat pembayaran, agak kurang mengenakkan sbnrnya.. but I'll describe it later anyway. Kedua, perawatan yg saya ambil saat itu facial, dimana ketika sesi menjelang akhir, kita maskeran (kyknya masker yg dipakai ada kertasnya gitu yg nempel (atau tissu?) dan harus pake air supaya bisa dibersihin) dan dilanjutkan langkah pembersihannya. Nah, disini saya kurang puasnya apa? Pas saya cek di cermin, di dalem hidung saya masih ada sisa masker, dan kertasnya (sedikit sih, tp ngaruh) padahal pd saat ngebersihin, saya udah kasih kode lewat hidung saya kalau masih ada yg nyisa disitu. Gak nyaman? Pasti. Udah sempet di congkel(?) jg sisa di dlm hidung saya, but again.. not clear enough. Selesai, saya lihat cermin. Dr jauh sih, udah bersih dan gak kerasa lg gangguannya. Oke, fine. Mungkin udah bersih. Tp ternyata saat perjalanan pulang, kerasa deh tuh kalau msh ada yg ketinggalan di dlm hidung. Dan bener aja, nyampe rumah saya cek msh kotor. Ada bekas kertas atau tissu gitu yg msh nempel ‍♀️ dan di pipi sm bibirku jg ada residu gitu. Gosh! Ketiga, pada saat pembayaran. I actually had a discount voucher for this. For any treatment, it said. But when I asked about that, she was kind of speechless. Maybe she hadn't notice any voucher at this time. When I showed my voucher, she made up any reason to not use the voucher. How damn that was, right? Kalau memang ada ketentuan utk voucher tsb, it should be mentioned in the term policy, which was there was not! Udah jelas2 di voucher tertulis *for any kind of treatment* duh. Not mentioning any minimal spending to get the voucher in use. If there was like that, I would not redeem it at the first chance. And she said that her place didn't take any upon that one! Hell no. It was clearly checked that your place was on the list to use the voucher. Okelah, drpd ribut dan ribet ya, saya bayar sesuai nota. Case closed. Ini bukan masalah diskonnya atau gimana ya, tp seharusnya anda tahu kalau memang ada voucher tsb. Saya dapat itu lho dr pihak lain yg otomatis sudah bekerja sama dgn tempat anda kan? Mana mungkin pihak lain menerbitkan voucher diskon tanpa sepengetahuan pihak pertama a.k.a yg punya hajat/tempat/treatment nya lah. Whatever. I noticed that your voice sounded different yaa when I abruptly mentioned about the voucher. And that was not nice, at all. Mungkin dulu, sblm pandemi, msh enak, msh bagus pelayanannya, dsb. But now? I think you should re-consider it whether you're going to go there or not. Sorry for my bad point. But that's what I feel so far. Thanks anyway.

Thank you so much for the good response from the owner: Olivia Hirianto who gives us special opportunity to have free massage with a very good service. I wish you the best for Martha Tilaar, it is a very strategic place to relax with great atmosphere with polite employees. ------+±++------------+ Usually it was good service, but today I was really disappointed with their service. I had a 90 minutes massage there, the masseuse took 3x went outside which was long, without any confirmation, made me confused. Then when my friend from USA had complain with their services, they didn't deal it professionally. They called me to say that my friend was banned to come again there. I also work in business, so when you dealing with complain, you should give a professional explaination to the customers. Not through the others customer, or make me in the middle of things that isn't my business, it make me don't want to come to your salon & spa again. Not professional at all.

Salon & day spa Martha Tilaar mau dicabang manapun detail banget. Selalu suka dengan suasananya yang sangat bikin relaks, di awal masuk akan ketemu resepsionis, dan setelah memilih treatment akan diarahkan ke ruang tungfu lalu dijamu dengan "jamu" dingin (ini gatau jahe atau minuman yg semacam jamu gitu tapi enak). Untuk treatment yang saya pilih Traditional Massage buat durasi 80 menit. Sebelum masuk ruang treatment, kaki saya direndam dan dicuci dulu, bahkan tempat cuci kakinya aja nyaman dan detail banget deh. Masuk ke ruang treatment, pencahayaan yg agak sedikit gelap justru bikin lgsg bawaannya pengen bobo-an aja deh. Pijetannya selalu mantepp, dan bisa diinfo aja tekanan yg cocok buatmu segimana, terapisnya akan menyesuaikan. Setelah selesai treatment, dikasih jahe angeett, makin seger deh badan setelah pijet. Love this place, next treatment pengen nyoba Dewi Sri deh biar pooolllll qtime nya.

saya sering ke martha tilaar bandung hampir sebulan 3 kali, saya sangat suka dengan pelayanannya. mulai dari cara mereka menjelaskan apa aja treatment yg tersedia, senyum sapa dari para karyawannya, pelayanan dr terapis saat treatmentpun juga memuaskan, juga semua produk yg tersedia kualitasnya sangat bagus, jauh sekali jika dibandingkan dengan harganya. saya rasa martha tilaar bandung tempat spa yang sangat bagus kualitasnya, pulang dari tempat ini, badan terasa rileks dan segar kembali,. terima kasih martha tilaar bandung . saya juga sering merekomendasikan ke teman2 sayaa. note: foto diambil setelah treatment yaa guys

Had my worst salon experience ever!!!! Please save your time and money. Creambath was terrible(didnt even use enough conditioner), massage was aweful and short. Pedicure they refused to paint my toenails. I had to blowdry MY OWN Hair!!! I will never go to this place again. They are not professional and handled my complaints by calling my friend and telling her I was banned. Really? Im banned for complaining about bad services

Udh banyak spa yg saya cobain tapi memang cocok nya tuhh disini Martha tilaar bandung udh bagus tempatnya bersih, rapi,sopan" .kagak ragu lagi salon ini,yg paling ku suka body treatment nyaa enak bgt .apalagi sukaa ada promo bnyak diskon yg di tawarkan di salon ini love bgt dehhh. Klo ada bintang bnyak saya mau kasih bintang 10 deh buat salon ini Harganya jg terjangkau sangat menyenangkan

Tempatnya sangat bersih, ramah " mbk " nya pelayanannya sangat memuaskan, bikin ketagihan untuk treatmen disini. Salon yg paling bagus yg ada di bandung, tak perlu di ragukan lagiii klo mau kesini dgn kenyamanan ,kebersihan, karyawannya superr ramah bgt. Kagak kecewa kesini. terima kasiih marha tilaar bandung sudah bikin saya rileks , yg suka liburan ke bandung wajib mencoba dan datang ke salon ini

Saya suka banget sama pelayanan di MARTHA TILAAR BANDUNG .. saya mencoba treatment semua yang ada dimenu dan saya puas dengan semuanya mulai dari body tritment facial creambath meni pedi potong rambut smooting massage dll saya sudah coba dan sangat memuaskan .. rasanya kalau bisa tiap hari saya berkunjung di MARTHA BANDUNG thanks martha tilaar salon and day spa bandung

Therapist was polite and pretty good. The towel is a bit smelly. I saw ant trail in the room. There are only 5 therapists so schedule is easily full. I wanted to have a hair treatment after my massage, unfortunately only 1 person working in the salon snd she was already occupied. The place is just a stone throw from Harris Hotel and Gallery Ciumbuleuit Apartment (GCA)

I just get home from great massage by Trisda. She is very patient, friendly and polite. The ambience is relaxing and the place is clean! I have aromatic 80 minutes massages and totok wajah (accupressure for face), I love the combination of both! And I will be back when I am in town! Thanks to Trisda and the lady at the front desk, who is helpful and friendly as well.

The place is strategic because it is close to hotel and apartments. The staff are friendly and helpful. The therapists are also nice and professional. Better make your reservations before coming since they are always full booked especially on weekends. Well, I always love my visit to Martha Tilaar Salon Day Spa and I already have my favorite hairstylist here! :)

Saya setiap minggu datang ke salon ini,hampir semua treatment sudah saya cobain semua. Perawatannya sangat lengkap, pelanyanan nya sangat ramah sekali , kebersihan tergaja . the best bandung Saya selalu rindu dgn suasana nyaman bikin hati tenang, apalagi minumannya yg sangat enak lemongrass & gingertea

Spending 1249000 idr, for 5 hours treatment and the therapist not that good for services. her name is Miss Lina, and I told her to do slow for massaging, but she kept doing it faster, like wanna Finnish it soon. I don't know why, she is not pure in the heart to do it when I asked. I just left sad after that, may God bless us all.

Sukaa facial di tempat ini, lokasi di jl. Ciumbuleit. Selesai perwatan complimentary teh jahe atauvteh serai.. segerrr.. Jadi salah satu tempat me time. Pilihan perawatan wajah, tubuh jg rambut ada. Tempat bersih, staf ramah. Min. Transaksi 500rb kita bisa buat member card. Parkir selain di area dprna ada di basement.

Salon rekomended bgt.. Tempat bersih, harga terjangkau, staff ramah,profesional dan sangat membantu.. Kalau kesini harus reserfasi dulu yaa?? Sering full booking ..jika anda ingin dilayani seperti princess maka hargai dan perbaiki sikap anda kepada orang yg akan melayani.. Enjoy the spa treatments

Tempatnya sangaat baguss, martha tilaar bandung merupakan tempat paling nyaman di bandung untuk tempat spa. saya sering ke tempat spa tp tidak pernah merasakan kenyamanan kecuali di martha tilaar bandung. Semoga martha tilaar bandung bisa mempertahankan kualitasnya yaa …

Low quality massage, which was not strong and not professional. Nice mattress and nice room. The towel provided for shower smelled moldy. Overpriced for this service imho. Didn't like and don't recommend.

Tempatnya cuco emm bgttt, banyak diskon menarik, dan mba mba terapis dan reception nya sangat ramah dan baik, pokonya gkan nyesel deh treatment disini, bikin nagihhh. Lavvvv martha tilaar bandungggg ❤❤❤

spa ternyaman dan terbaik di Bandung. private room yg cozy. staf ramah, tempat bersih, harga terjangkau, pelayanan okee selalu suka Ginger Gold Treatment tiap kali ambil spa disini. ❤ …

Pelayanan sangat ramah dan memuaskan. Sayangnya jika melayani Pria, massage menjadi sangat sebentar bahkan lebih lama massage saat creambath. Mungkin karena terapisnya wanita semua.

Luckily we had a good experience here. Ginger gold massage spa is quite expensive but the experience was good. The place is clean and the therapist are professional.

Nyaman, kental aroma tradisionalnya, bersih, petugasnya ramah.. Aku yg cuma nemenin teteh treatment juga betah, apa lagi kalau aku yg treatment ya …

Had my hair done here for smoothing and overall i am satisfied with the service. It was quiet and cozy place but the price is quite on the higher cash.

Sebulan dua kali aku ksni untuk body spa mandi susu. Masageny enak bnget rendem susu mandi trus ratus. Coxok buat manjain diri dari lelahny kerja

Luar biasa..., ada yg nagih ini jg treatment nya katanya pengen kesini lagi..✌️. Harum rempah2 nya mantapps dan ruang yg nyaman banget. …

Pernah potong rambut disini dan suka sama hasilnya. Pelayanannya juga oke. Mungkin bakal balik lagi untuk potong rambut. Thank you.

Love this spa so much! They have good service and treat you like a proper guest. Better to make reservations first before coming.

enak pijitnya dan toilet disatu ruangan dengan tempat pijay cuma sayang waktu mandi air panasnya ga nyala mungkin rusak..

A quiet and peaceful with relaxing aromatherapy. Good place to pamper yourself. But it's quite expensive.

Sangat okee, harga standrt, spa trbaik di Bandung ,recomended untk kesana lagi …

Pelayanannya bagus, ramah, harga terjangkau, temlat bersih, hasil pijitannya pun enakk seger maknyoos

Tempat massage yg baik, terapisnya pijatannya mantap on point, walaupun pricey tapi gak mengecewakan

Great service and personnel. If only you are less expensive. Once a month visit is a must!

Well trained therapist, good ambience, affordable price, surely will come back !! :)

Too pricey for 2 hours experience and the massage is not make me satisfied.

The service are excellent and they have a very friendly and helpful staff.

Sesuai antara harga, pelayanan dan fasilitas ‍♀️‍♀️ …

Salon lengkap dan baik di kawasan mahasiswa Bisa dpt diskon dr voucher2

Spa nya enak, mbak mbak nya ramah ramah, sebanding dengan harganya

Selalu jadi tempat yang nyaman untuk me time❤️ love it so...

Tempat yang menyenangkan untuk perawatan dan memanjakan diri

Lokasi cukup nyaman untuk memanjakan perawatan tubuh anda

Pricey, tapi pelayanan dan tempatnya memang enak sih ya.

It's my go-to-spa-location whenever I visit Indonesia

Good service,try the stone massage and it so good.

Harga spanya lebih murah daripada Jkt …

Tempatnya enak, pelayanan ramah, servis lumayan

Harus bikin janji dulu biar kedapatan Treatment

Always busy. Not communicating well in English.

Dekat dengan akses jalan jadi mudah di temukan

Enak pelayanannya bagus dan tempatnya nyaman

Kalau buat nukerin voucher bisa gk ya d sini

Malah tidur nyenyak dipijit nya mantaap lah

Nyaman tempatnya, professional pelayanannya

Suasana, pelayanan, harganya oke banget

Good service. Professional treatment.

Senang sekali pelayanan memuaskan.

…

Calm, clean, cozy and professional

The best spa ❤❤❤❤❤❤ …

Bagus dah terkenal spesialis SPA

Layanan spa terbaik di bandung

cuman numpang buat meeting aja

Kecewa, pelayanan kurang baik

apa ada loker di bagian spa?

Salon nya udah terkenal...

Ok tempatnya nyaman ramah

Good for having treatment

Good spa..and expensive!

Best spa in bandung ..

Has the best service

A bit on pricy side

So satisfied …

Loveee the services

Servis yg terbaik.

Facial terpercaya

Servisnya bagus

Parkiran ada

Susah parkir

Loved iy

Sepiiii

…

Nyaman

Ramah2

Nice