UPDATE: Mascot Dental Centre were made aware of the situation via this google review and offered the crown procedure at a heavily discounted rate given the misunderstanding. They have apologised, assisted in rectifying the unnecessary expenses and done what they can to keep me as a returning client. Much appreciated. I presented to Mascot Dental Centre in February 2022 with ongoing issues associated with one tooth and it’s failed fillings and uncomfortable sensitivity. To date, I have spent upwards of $1,600 at the clinic (not including what private health covered) for check ups, failed fillings and X-rays, having only recently agreeing to a root canal treatment on this tooth. During this treatment, a fragment of the file that they use broke off in a canal. Because of this, I was referred to a specialist endodontist to attempt to resolve the issue and finish the root canal. I understand there are risks and these things can happen, but the fact that there was no apology or discount offered on the incomplete work, as well as no discussion of potential costs if referral was required, left me quite disappointed. All up now, after specialist treatment, I have spent $4,500 on a tooth that was giving me grief in February and I’m yet to have a crown put in place $$$. The staff are lovely, but no one who has to fork out this much money on one tooth can be impressed.

Worst experience ever. My husband and I went to this place once in Dec 2020 and we never go back. This is the biggest scam I have seen, and it seems that many people who gave this 5 star review still don’t understand how they got scammed, or perhaps those are fake ratings. They will always tell you that your teeth have cavities and you’d need at least a major root canal. They told both my husband and I that each of us have 3/4 cavities. My husband believed them and they did an awful job on him. I didn’t believe them and went to another dental clinic, got a radiography and got my teeth checked out again: all my teeth were perfect! The irony is I went there for a cleaning, and they didn’t even clean half of my teeth! I only realized when I got back home. Being heavily pregnant, I didn’t have the energy to complain. Do yourself a favour and never ever go to this place!

I would like to share my experience with Dr Ann on sat 18/02/23. I booked an appointment at 11:30 and I reached there at 11:50 due to traffic and the whole team was waiting for me and they welcome me with a warm smile without any complaints about the delay. The clinic normally closes at 2 pm but the entire team was waiting until 3 :30 pm and did all the fillings and cleaning in a most professional way without any rush. Last few weeks I wasn’t able to chew on both sides and Dr Ann clear all my issues. My deepest gratitude to Dr Ann for the extended hours of her service. It was a wonderful experience and I am so happy to recommend Dr Ann for any complex dental issues, hence her service is so professional and well experienced. Thanks to Dr Ann once again for all your effort and services and wish you all the very best …. Thanks and regards Justin jose

I was extremely stressed as I thought I may need root canal treatment in my front tooth. As an international student this is way beyond my budget. I went in without an appointment and the dentist was happy to see me. He was a lovely man. He calmed me right down and listened to the issues I was having with my teeth and also the worry of how I would afford this. He explained everything to me very carefully. He had a look at my teeth and done a couple of little tests. Thankfully root canal treatment was not required. I just needed a small filling in another tooth. The man was so lovely and made me feel so much better. Unlike other dentists I've visited in Australia, he isn't trying to rob you. The prices I was quoted were very reasonable and affordable. I am happy to go back here and would recommend this centre to others.

DO NOT BELIEVE THESE REVIEWS As I sat in the foyer, there was a sign saying 'Give us a good review on Google/Facebook to get a discount' which already told me that this place is corrupt. Dr Sam called me in 15 mins late for my appointment, did not introduce himself nor did his assistant. The room was small and I felt like I'm some third world country lab. Dr Sam seemed uninterested in my appointment, barely looked into my mouth and did not go into details about the invisalign treatment - I had to prompt him and ask questions based on what I've learnt online. He also refused to give me a written quote and only gave a verbal one with a rough estimate on how long the treatment will take and cost. Stay away from this place!!!

I have been a patient of Dr Sam for many many years. He has always been kind and gentle with me (I loathe dental work) but he always puts me at ease. His kind and gentle nature is very soothing and he is always readily available to see me - particularly late as I work full time in the city so I am grateful that he is always so accommodating to my needs. I also admire how much time he takes to explain processes and the reasons for why things are done the way they are. Certainly no surprises! The office is lovely and clean and I love the new decor. I would highly recommend Sam and his staff and wouldn't dream of ever using another dentist. Thanks Sam

Dr Haidy Bastorous is amazing! The rest of the staff are also very well accomodating. I’ve had a few visits over the past year for cleaning and a tooth extraction where local anaesthetic was involved. They gave me enough to not feel anything and comforted me through the whole process. I also had to book a last minute cleaning to prepare for my Invisalign treatment with my orthodontist and had to book a different dentist whom I forgot the name to apologies. She was able to treat me was exceptional as well! Overall, I am always satisfied with the service the staff at Mascot Dental Centre have provided me. Thank you!

Dr Baby is so wonderful! She has the best bedside manner and is very kind and gentle when caring for her patients. You will always feel confident that you are in good hands after a consultation with her :) Gina in reception is also an absolute asset to the practice! She is very welcoming and knowledgeable about health cover claiming. Gina will look after you while you are waiting to go in and will book in any further appointments with ease. A very warm and capable dental practice, thank you :)

After running around to countless doctors and dentists no one could diagnose why I was experiencing excruciating pain in my right middle ear and jaw. I was basically told by the other treating professionals that I was run down. Dr Sam immediately diagnosed my issue and I was required to have emergency root canal. Due to Dr Sam's correct diagnosis and treatment, I did not have to cancel my trip to Europe. Needless to say, I am one very happy pain free patient. Thank you Dr. Sam

Dr Sam and the brilliant team at Mascot Dental Centre are experienced, clean and professional! My family and I have been going to Dr Sam for years and he truly provides the best dental service and advice. Very reasonably priced, always willing to help and the staff are happy to accommodate for medical emergencies in times of distress. I could not recommend Dr Sam and the team highly enough! They are always patient, kind and gentle and truly deliver the best dentistry service.

My family and I have been going to Dr Sam for many years. Dr Sam and his dental nurses are very professional and always there to help especially in emergency situations. Dr Sam and the team make my children and I feel very comfortable when getting our teeth treated and they are always very patient and reassuring. We trust Dr Sam's work and his advice completely, and his work is always outstanding. I highly recommend Dr Sam and his team at Mascot Dental Centre!

At every appointment I have had with Jane, she is always friendly and so easy to talk to. All dental work has been undertaken to the highest level and she explains exactly what she is doing in simple, understandable language. I am always grateful that I was referred to her and, believe it or not, enjoy attending every appointment - which is regularly. I can highly recommend Jane and the Mascot Dental Centre

Keivan is incredible he's the best dentist I've ever experienced . Fully comfortable environment and he makes an effort to politely explain what he's doing and make you calm and talks you through the procedure and educates you along the way to make you know causes and potential prevention in future of dental issues. Didn't feel any discomfort in my filling and the pain I had went away a day after visiting

I have been going to Mascot Dental Centre for a number of years. Sam is the best dentist I have been to - in particular it is his ability to assess and manage difficult problems. He has done 2 dental implants which went very smoothly. His after care is also pretty amazing - not too many dentists would ring after the event to see how you are going!

Dr Sam at Mascot Dental Centre has been my family’s dentist for many many years. He is extremely professional and efficient and has truly given us the best dental care. I’ve almost finished my braces journey with him, and the results are outstanding. Couldn’t recommend Dr Sam and Mascot Dental Centre enough!

It's been an amazing experience in this clinic since 2016 for me and my family. We go to Dr Sam from time to time for different kinds of treatments although it is way long drive. All has absolutely been fine. Gentle touch by Dr Sam, Reasonable and affordable price, and Friendly & responsive staff.

dr jane and team , treated my 90+ years old father with great professionalism and patience, it is wonderful that he can eat and smile again. We appreciate everything that dr jane had done and wish to send our appreciation, definitely a 5 star and a well deserved recommendation. michelle cheng

I’m so impressed with the care and attention to detail taken by Dr Ann throughout my Root Canal Treatment process at Mascot Dental Centre.She was so gentle and did an amazing job saving two teeth. I could tell she gives 100% effort in her work and feel very lucky to have her as my dentist!

As afraid as I was, Dr Ann Mary Baby made me feel comfortable and at ease straight away. Her professionalism was exceptional. The staff were amazing. She set out a plan for me and was extremely helpful in explaining things for me. I highly recommend this Dental practice.

I had a great experience. The staff was friendly and welcoming, and the dentist was very knowledgeable and thorough. They took the time to explain everything to me and answer all of my questions. Overall, I would highly recommend this dentist to anyone in the area.

Friendly and reassuring. Dr Rahmati was clear about the treatment I am likely to need and has a caring and thoughtful approach. I will need more treatment and I have no hesitation in continuing with Dr Rahmati and recommending him and Mascot Dental Centre

Always very friendly and helpful. i have been with dr Sam and he explain everything thoroughly too me and puts me at ease. i Would recommend this clinic to anyone that needs dental procedures done. Thanks dr Sam for giving me my smile back!

I haven't been to a dentist in a long time so i was a bit nervous to do a clean but Dr Rahamati was gentle and caring im deffinitley going going back in 6 months the whole experience was lovly

Friendly staff, relaxing atmosphere. Dr Stoch explains everything in a way that’s easy to understand, and takes great care to understand your needs. I love the music too

One of the best dentist clinics. I have treated my teeth with them. Also, most of my friends have dealt with them. Excellent doctors and very nice staff …

Excellent service all around! Reception treated me well, and the dentist clearly explains procedures and provides a thorough outline for treatment.

Dr Haidy Bastorous best dentist ever. Very very happy with service. Friendly. If you need a good dentist I highly recommend.

As someone who’s not a fan of Visiting the dentist the stuff made me feel very comfortable and had a great experience.

Excellent staff. One of the best Dental clinic I have ever been to. Surely recommend.

Great service and always made to feel calm