This is to the comment below. I just want to say that as a former massage therapist that communication with the therapist is KEY! If the wife and mother in law requested for lighter pressure and it was not light enough then they need to speak up again until it is to their satisfaction. It is not our aim to hurt someone and if the wife was indeed in tears then SAY SOMETHING, it is your time after all, and it is your money.. MT's only want the best for their clients, to be relaxed and have an enjoyable time. Secondly I've been a member at this location for quite sometime and I've only ever had wonderful experiences with both the front desk and mts. Great customer service, they are friendly and helpful and nothing but nice. And to your comment about the current manager I would have to disagree with you completely. Whenever I come in she is so enthusiastic and nice and genuine. If I've had a problem or question about anything she bends over backward to help. So I find it terribly hard to believe that you had such a horrible experience. And you say she never called you back, well it sounds like she did if she had to ask about a refund for you. It seems to me that she was trying to help you, like she was doing good customer service in trying to rectify a problem that your wife and mother in law had. And how tactless of you to use someones name like that. Shame on you! All in all I would reccomend this place to people a thousand and one times! And to all those who are new to massage I would reccomend you to remember to keep the communication between you and the therapist open. Speak up, you will have a much more enjoyable and beneficial session when you do!

*UPDATE* The manager got me in with another therapist the very next day and comped the massage. She was wonderful and what I had originally hoped for. The customer service aspect was great. I called and voiced my concerns after I left because I was so disappointed. She quickly apologized and offered a solution that was fair. I would go back (only to that therapist) and I appreciate their ability to remedy a bad situation. Original: I used a Groupon. Staff was friendly and area was clean. My neck has been troubling me for weeks and is the the reason I decided to purchase the massage. I asked for the therapist to get my knots out (in the neck) and then just do the rest as she normally would. My neck was not worked on at all and I did communicate that to the therapist. The entire session was just rubbing lotion in. I paid $60 and really wanted her to focus on my neck. Again, this was communicated. Once I was leaving the room I told her that I wasn’t satisfied and that I was still having a ton of pain. She said, “well sweetie. Aww. Next time. You said you wanted it to be relaxing. I was going to work the knots out but I didn’t.” That’s it. That’s the response I wasn’t given. Leaving in just as much pain as I came in with. The only thing I’m taking home is the 3lbs of lotion they used. Sorely disappointed and will not be back.

If I can give 0 stars, I would. Last month, I only received a 45 min session for the one-hour massage that I paid for. The massage therapist called me in late (about 5 minutes after my scheduled appointment), and finished before the hour was done -- I arrived 15 minutes before my scheduled appointment. Additionally, the customer service I've experienced with them is one of the worst! Today, I came in for my appointment and I was told that I wasn't on their schedule. The retreat director, Julie said that the text confirmation that I showed her was sent to me by mistake. She repeatedly blamed the computer/scheduling system. I called her a few minutes after and inquired about membership cancellation. I ended our phonecall by asking her to leave my membership as is (active), and not cancel it. I confirmed that she understands that my membership is to remain active. A few hours later I discovered that she had cancelled my membership and I lost my unused credits. I had to call her back again to reinstate my membership. I do not recommend this location and will urge my friends and family to stay away for this location.

I went in for a couples massage last week and was disappointed. I had gone in about three weeks prior for the first time and loved it so much I decided to get a membership. I was excited to take my partner and show him how fantastic it was. His masseuse was great he said, but mine I felt like he had no idea what he was doing. He massaged my back only for a good 90% of the time. He did not touch my arms, have me flip over, or anything else. We had also upgraded to the hot stones and they were barely used, and again, just on my back. He spent about 15 minutes rubbing my neck with one hand (it felt very awkward and I don't know why he just did that for so long??), and then the last 10 minutes or so of the massage rubbed my legs. No feet, glutes, arms, hands, head massage, or anything else that my partner all got and was raving about. I felt like I missed out on having a great massage, and just had some guy who had a watched a 'how to give your first massage' video prior to showing up. If it wasnt for the fact I now have a membership, I wouldnt be back.

I have had alot of massages in the past, this was the first time I was ever uncomfortable. My therapist was not professional in draping techniques and I felt exposed and all around uncomfortable. Something was just off. Plus he made me talk the entire time, basically asking after every touch if it felt ok. Asking about pressure a couple of times should be sufficient enough to tell you what my pressure preference is. But he kept asking every few seconds... if i didn't answer right away he said "talk to me please" or "answer me please". It was just really weird and I will never go back to this location. I didn't complain to the front staff because I am not one to get someone in trouble, I also felt maybe I misread the situation. Days later I am still feeling bad about my experience so I know that it wasn't right. I apologize I do not remember by therapist's name. If management is reading this I hope they go over all of these points with all their therapists as well as what is appropriate touching.

These people are so unprofessional and don't even try to do anything to make up for their mistakes. I booked a massage (I'm unfortunately a member) and specifically told the woman that I was 20 weeks pregnant. And guess what?! They booked me with someone that doesn't do prenatals and all they offered was to reschedule me at a different date! Not even the same day!! I work more than full time and can't just "come in tomorrow"!!! This is NOT the first issue I've had with these people. And I some how have to fit in like 6 massages because of course once your year is up they don't roll over (even though you've PAID for them). What a racket. As soon as I get what I've already paid for, you'll never see me again. I sincerely hope no one wastes their time and money at this horrible establishment.

My niece bought me a massage through Groupon for a 60 minute massage with choice of one elevation add on. I went to 3 different Massage Heights and had to pay for two massages because they would not honor my gift certificate to get my massage. The third time I tried to use my gift certificate, they said they would not honor my gift certificate because I had already been a customer with them before. I told them that it doesn’t say anywhere in the fine print about it having to be someone’s first time going to massage heights. She said they couldn’t honor it. So don’t ever get a gift certificate for this place because they don’t honor them. It is just ridiculous!!

Purchased a groupon for facial and massage, upon arrival i wanted to do a peel which the receptionist said it would be an extra add on. When loretta called me back she said I couldnt get it, even said id pay separately which she refused to still do so...This was not my first facial so i knew one of the products she used smelled like mold and i broke out insanely the next day which has never happened to me before. I gave 3 stars because the massage was good but awful facial service. Im not sure if i was treated differently because this was a groupon or what not but i thought it was very unprofessional.

Massage was very disappointing. While the staff was nice, I came out feeling the exact same way I went in. I communicated to the therapist that my neck/shoulders was stiff and would like him to focus on that area. Well my neck & shoulders were never even touched, it was just the same motions on my back for the full hour. Not to mention the foot scrub was not even 5 mins long. I got the groupon to try it out & was highly considering the membership bc I get massages monthly but after that experience I’ll just stick to my original massage place. I guess you do get what you pay for!

FRAUD!! UNAUTHORIZED CHARGE TO MY CREDIT CARD!! . So i received a call from Mia telling me that if i didn't show up for an appointment I didnt know I had in 10 minutes she was going to charge my credit card for a full price . I was shocked because I only been there once OVER a month ago and all of the sudden I have an appointment. REALLY!! Clearly this is fraud you cannot charge someone without authorization and they didn't have mine, so i will be calling my bank and the BBB. Very unprofessional!!

I came here and worked with John. I told him to wanted medium to firm pressure but it was done with a pretty light hand. He never asked if I thought the pressure level was good and didn’t offer me a choice of what scent of lotion I’d like, like my friend who also came received. Her massage went well and the place seemed clean. Pretty much left with very little relief. Very disappointed. Update: received another massage with Victoria and she was very kind and had awesome pressure. I loved my massage with her

While the masseuses are awesome and are the reason why this place would get 5 stars, it is the front desk individuals that need to know the membership plans a little better. One girl quoted me a wrong renewal date and while $60 isn't much to most, it can be a trip to the grocery store til next paycheck. It's this reason I don't think I'll ever go back to this location. Bad customer service can make or break the loyalty of customers.

I went there for a 90 minute sports massage and it was fantastic. However, I also booked a facial following my massage, I moved my schedule as they suggested to make sure that it was before my facial and they canceled it halfway my massage. I live 40 minutes away and this was very inconvenient, it was also my birthday , and they didn't even offer anything to make up for that. I will not be going back.

Most recently I scheduled a 60-minute massage at the Stone Oak location to use a gift card I got through an auction. Xavier was the masseuse assigned to me. Most of my stress was in the top half of the body so I had him concentrate on the back, shoulders, arms and neck. The amount of pressure was good and he thoroughly worked through knots and stiffness. Definitely felt much lighter after the massage.

My husband and I enjoyed our service so much that we are now monthly members. This is our time to not only enjoy each other but also a time to self-care. I would recommend this site to anyone you would not be disappointed! The staff is so courteous and welcoming they make you feel special from the time you walk in to the time you leave. We love them! The Jefferson Family

Very disappointed. Scheduled a couples message 3 weeks out for my husband's birthday. Received a phone call 3 days before letting us know that one of our Massage therapist cancelled and we would have to reschedule. I had his birthday all planned out and with notice of 3 days before that we had to cancel ruined our plans. We will definitely NOT be going to message height!

I have been a member for almost 10 years . Over the last 6 months , my appointments have either been cancelled or changed at the last minute . Today I I was told it needed to be changed to make it convenient for the massage therapist. It would be cancelled if I could not change . I indicated I might need to cancel my membership. I was told that was fine.

What a rip off! Their membership only includes use of the massage hours if you are active and continue to pay them. I had 5 unused hours and they wouldn't let me use or share them unless i continued to pay for the "membership". I encourage you, if you use them to only pay per session. They aren't even pleasant about it!

I have been frequenting this location for 2 years now. Staff is always friendly. As an observation the front desk staff are always new each time I visit, not sure why. I highly recommend Eboni. She is very thorough and can work just about any muscle kink out of my back. I highly recommend you visit. D

They are very unprofessional and they gave out my personal account info without authentication. Someone I know went in to the stone oak location last night and she was able to find out all of my account info. This individual that got my info doesn't even know my birthday or social security number.

My wife loved it. When I went to pick her up I thought it was a little over the top that I wasn't allowed to enter the lobby to get her, especially since I had my mask on and my vaccination card around my neck. Could have been a little friendlier to the person paying the tab...just sayin'...

This is the worst place I have ever been. The owners ripe you off if you don't renew so you don't get you last massage that came with the package you purchase. They were rude when I called to get the massage I paid for! The massages were so so nothing special. I would never go back!!!

Really enjoyed this place, we did a couples massage for sisters. I've have always gotten massages all over the state's, and while visiting other countries and I'd say this was up there at top of list of U.S. spas. It's kind of typical spa place but much talent went into the massages.

It was my first time getting a massage. From the first call to make the appointment and discuss my options, to greeting me with a warm welcome on the day of and finally meeting my masseuse, the staff were very polite, friendly and professional. I plan on returning for more services.

I've been going to this Massage Heights for a few years now, first due to cluster tension headaches and now for therapy due to an injury. My utmost gratitude and appreciation for Sherri S. who always manages to send my neck and back pain away. I very highly recommend her.

Courtney was awesome in all of the introductory info she had to give me before my visit! Very clear and professional. Miss Sherry was fantastic and I very much look forward to seeing her and visiting Massage Heights Stone Oak again in the future! Highly recommend!

Joshua, is highly skilled and you can feel his expertise. I have had him work deep tissue, tight muscles and tension areas. Amazing experience! Looking forward to my next appointment! Comfortable, clean, and relaxing! Highly recommended Joshua M.

The staff was very personable, the environment is wonderful and the massage therapists I have had are all extremely professional and good at what they do. Considering the price I can't imagine going anywhere else for my massage therapy needs.

I absolutely LOVE this particular location. It’s very “homey” and the energy is always welcoming. Prior to visiting this location, I was in constant pain and taking pain medications several times a day. I’ve been with them for over a year

I have been going to this location for a couple of years. I LOVE DONNA!! She is amazing. I had to cancel my appointment this afternoon because my husband is in the hospital. Julie the manager stated that they already applied a cancelation

Used Massage Heights for a team appreciation event and they were amazing! Very accommodating, good communication, on time; everyone was very. happy with their massages and we hope to be able to do this again. Cannot recommend them enough!

Donna was very knowledgeable and allowed me to relax during my relaxation massage. I find it hard to relax if my massage therapist is talking the entire duration. But not Donna, it was a very nice experience and I will go back to see her.

My experience at Massage Heights was amazing. I felt cared for and the therapist paid attention to problems and did everything to heighten my relaxation then I had a facial that out to sleep and my face glow. I can’t wait to go back!

Went for the introductory offer for New Clients and hamassage. The environment is extremely clean, Ali the manager was very welcoming and explained all the measures taken to ensure everyone's safety. Highly recommend this opportunity

Everyone was nice. It was me and my husband first time and they explained everything thoroughly. They care about what you think and do not force anything on you. We enjoyed our massages and left feeling relaxed and rejuvenated!

Very professional, clean environment and excellent massage. Joey at the front desk was awesome. He got us checked in and was very friendly. One of the best couples massage my husband and I had. Treat yourself , it's worth it.

Great massage place that does all the compliance and reviews. Everyone is very professional! I have been using them ever since my car accident two years ago. I did this rather than surgery and pills. So happy I did.

Been to massage heights before and was gifted a groupon from here and they wouldn’t honor it as I have been here before. Didn’t want to honor as credit or anything and wanted to up sell me a $160 monthly package.

Front Desk is Amazing!! They are always so helpful and friendly!! I have been a member for years and never have had a bad massage. Everyone is exceptional! The manager is so friendly and is very welcoming.

Front desk staff was super nice and John Paul is truly a healer. I went in and could barely move my head and once my massage was over I honestly felt like I could run a marathon! I will definitely be back

Front desk is incredible. Knowledgeable friendly and helpful. Then you get to go back for a therapeutic massage with professional therapist who know what they are doing. Fantastic experience.

Professional and full of relaxation. Massage Heights attended to my needs beyond what I originally expected. Newly member and returning customer. Thanks for the stress relieving experience!

I've needed this for a long time, just never got around to it. Now I'm in there every two weeks. Staff is super friendly and the therapists are highly trained professionals. Love the place.

The manager Heather is amazing. Otherwise the service is awful!!!!! If you feel like ruining your day with the way the front desk speaks to you by all means this is the place to be!!

I saw Yvonne for a facial and she was amazing. She knew exactly what my skin needed and I left feeling so relaxed with my skin glowing. I can’t wait to go back for another treatment.

Everyone there was very professional as well as friendly. The massage therapist made me feel comfortable and customized my massage to fit my needs. I will definitely be going back!

Love getting massages then you must give Massage Heights a try. I have had many massages this place was the best. Very friendly and kind staff. And great price. …

The therapist are professional and listens to my needs. Every therapist I have seen does a great job and I feel relieve from stress and relieve my back pain

Excellent service and they relieved every back muscle pain I had. The aromatherapy and soundscapes made it all a complete, relaxing experience.

Got a deep tissue massage and found knots that I did not know I had. The hot stones feel great and am looking forward to going back

Miss Feather is a great esthetician! Very knowledgeable and sweet. She always gives me an excellent facial. Highly recommend!!

Amazing spa! I had the 90 min massage by Josh and was very impressed. I definitely want to go back. Highly recommended!

Excellent customer service and ambiance. Fabulous massage therapist! Thank you Sherry and crew. See you soon!

Amazing experience! Very fun staff! The massage was perfect and I felt extremely comfortable the whole time!

Great service. Victoria was amazing! Lady at the reception was warm and friendly. Definitely recommend them!

Good safety protocals and well trained massage therapists. I have been a member for at least 15 years.

Great atmosphere. Help is always friendly. Not 5 because they are hard to reach by phone.

Marvelous staff very relaxing....had my first professional facial today, THANKS MICHELLE!

Very nice. I got a facial from Loretta Lipinski and it was relaxing. She is my favorite!

Doesn’t honor their Groupons, they’re rude & horrible customer service. DONT RECOMMEND.

Ms. Sherry gave a great massage. Staff definitely focused on the areas I mentioned.

We love our membership. Never knew how much I needed some self care every month.

Great place. Highly recommended. Ladies in the front are so nice and friendly.

Loretta Rocks!! I will be back. Nice room, Very nice beds. Very professional.

Great place! Had my first deep tissue massage that was definitely needed!

Love this place. My therapist is awesome. Staff is very friendly.

My massage was awesome! My husband did not like his as much.

great massage. lil pricey. used a Groupon. but great place.

Jolynn is great! She does my deep tissue massages.

Great massage! Very relaxing!