In this era, I'm sure most patrons like to feel welcome, valued, and taken care of to some degree. At this point, customer service/satisfaction is important. I've been to this location I would like to say 5 times within the last two years. I'm face to face on average with at least 150 ppl a month at my place of business, and see my guest once maybe twice a year. Ironically, I remember most of them. Again, customer service is important and I like my guest to feel valued when they visit. I can't say the same thing for this place. First time I visited was June of 2016 to have my wife's engagement ring appraised. I ended up going a few more times in 2017 and ended up purchasing my wife and I 's weddings bands (about $1500.00). During the last payment/pick up for our wedding bands I would have liked to have felt at least a little welcome/valued but this gentleman still did not recognize me. I picked up our rings and instead of purchasing a set of diamond earrings for my wife from there, I went to Jared and purchased a set of rose gold diamond solitaire earrings. I solely went to another place because of how I felt walking out of this store. Like my patronage did not matter, "thank for you money sir, goodbye" Lastly, today I was passing by and figured I would stop to have my ring cleaned (I was in the area, I purchased from here, why not get a free cleaning. Since I was there I asked them do an inspection on my band. I started asking questions about maintenance and how often I should have the ring inspected. He begins to tell me that I should have it inspected at least twice a year and asks me with a confused face if I purchased my ring from him. I smirked (not surprised obviously) and said yea. He tells me that all of my diamonds are loose and his jewelry comes with a 1 year warranty. I'm about 18 months from my purchase date, so obviously not covered. It would have been nice to know about maintenance care/upkeep and warranty information. Thanks for the 1/2 off discount but I'd rather go somewhere else and pay full price. Probably Jared since they make their guests feel welcome, valued, appreciated, and provide adequate information at time of purchase. Take notes man....

I had a great experience there! I’ve been here before for watch repair and adjustments etc but I stopped in for a gift for my wife and found a nice necklace and earring set. They polished it up for me, gave me a discount and are being very helpful with modifying the earrings after the sale. Best jewelry repair in Jacksonville

Clean, professional, and just classy as hell. They really made us feel like we were wanted there. I even asked some stupid questions just to see how they would react. Yeah... I know, kind of a bad thing to do, but they were just perfect, and not a single feeling of impatience. Highly recommend these guys for watch repair.

Came in without an appointment to get my watch adjusted. Both people in the store were friendly and took care of me right away. I was told what the pricing would be upfront. The watch initially was over-adjusted and he fixed it right away to make it a good fit without charging extra. I appreciate the help!

I am a bit frustrated. I have been trying to pick up a repair and their hours are not consistent with their advertised hours. This is the second time in a week I have tried to pick up my repair and they have not been here. It’s 2:16 Saturday and is not open.

Masterpiece Jewelers is a fantastic watch battery and minor repair establishment. Aaron and his team are kind, knowledgeable, fast, and make things affordable and convenient! I come across town just to support their business. Stop by today!

Mr. Arguello was very professional and courteous. He repaired the items that I brought in a timely manner. I had dealt with him before and I highly recommend this business as they do excellent work!

I needed a new battery for my watch and he did it for me in a couple of minutes. He was very friendly and knowledgeable and charged about as much as the battery would have cost if I did it myself.

Went there today had broke two off my chains was here visiting from down south said I was leaving the next day even though he was close the next day he still repaired them thanks again

I appreciate the great customer service I always get, especially from Ms. Gail and Ms. Teresa. Anytime I need my jewelry to get repair I take it here, as they always do a great job!

I received such awesome and friendly service at masterpiece jewelers. I had to have my necklace repaired and they were able to repair my necklace and have it looking brand new.

I brought in my own stone, and the owner made a show stopping ring with it, he is very skilled at what he does, I would recommend his work to anyone who wants quality work.!

Fast, kind service. Got my watch batteries replaced and an old bracelet cleaned. Prices are great as well. Will be back for some more jewelry repairs.

I came in 20 mins before closing The very kind lady had BOTH watches resized for me within 15 mins Very good service. 100% recommended …

Love this Jeweler! Always personable and friendly! Prices are spot on whether you’re buying or selling! Honest and professional. Thank you!

amazing customer service and repair prices. if you have watches to repair i highly recommend this place. fast and friendly

Aaron, the owner, has done several jewelry repairs, along with a custom job, for me. Great quality and done on time.

Great place. Super nice and down to earth people working there. Turns out I put the battery in the wrong way. Oops!

Extremely impressed with the work they did on my rings! Great customer service, too. Highly recommend !

Nice guys in there. They changed my watch battery in a matter of minutes despite being busy.

Resized a ring for me. Did a wonderful job, great customer service. Would highly recommend.

Polite and competent employees, reasonable price for changing watch battery.

The owner very helpful and polite, friendly and honest service....thank you

Outstanding customer service and strongly recommended to your loved ones.

They were quick and efficient at changing my watch battery.

Great service. Super fast and affordable. Highly recommend.

Very nice. A clean and orderly store. Very helpful.

Great Customer service owner very friendly …

Nice people. Fixed my watch no problem.

Very nice people and fast service.

Super friendly and fast repair!

The nicest watch shop around.

Great experience every visit.

Great jewelry store!

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