I recently had my car serviced at Mawson Lakes Mazda, and I must express my extreme disappointment with the quality of service I received. Having been a loyal customer of Paradise Mazda in the past, I decided to switch to Mawson Lakes Mazda after relocating to the area. However, my experience has left me questioning that decision. Firstly, upon picking up my car, the service advisor informed me that I needed to replace my belts, belt tensioner, and engine mount. To my surprise, these recommendations were merely copied from the previous service report without any actual inspection of the parts. I had already replaced these components with genuine parts from a third party, raising concerns about the credibility of their recommendations. Even more concerning is the fact that my engine mount nuts were found to be loose, and yet, the service team failed to mention this issue, simply returning the car to me in this condition. This negligence is unacceptable and reflects poorly on the quality of their work. Furthermore, during the service, it appears that my roof-mounted radio antenna was removed and carelessly left under one of my car mats. This lack of attention to detail is simply inexcusable and has left me feeling disconnected from the level of professionalism I expect from a Mazda dealership. I regret to say that my experience at Mawson Lakes Mazda has been nothing short of disappointing. It feels like I have been charged for services that were not properly carried out, and the overall lack of care and attention to detail is deeply disheartening. I can confidently say that I will not be returning to this dealership for any future servicing needs, and I will be sure to share my experience with others to prevent them from facing similar frustrations.

Mazda Mawson Lakes team is truly fantastic! My husband and myself bought a CX-5 2023 recently & their service was Great, very thorough and well explained. Rafael Prokopowicz was our sales consultant. Rafael is very friendly and a great consultant! He was great at explaining and answering all our questions. After our driving test we fell in love with the vehicle and Kalani Ipalawatta guided us through the total amount and etc.. Kalani is also our close friend helped us to get an idea of our monthly payments and helped through all the paperwork. She is very professional and friendly. Mazda team made sure that they provided an amazing customer service. Friendly team, also had a coffee and snack station for the clients. Initially we ordered a Black CX-5 which was already on the way to Australia, and we were given in between 1st December to mid December to receive the vehicle. Although we received a email saying that, our vehicle will be a-bit late (end of January) to be delivered to the Mawson Lakes branch. As we were quite in hurry, we spoke with Rafael and explained our situation. He was very understanding and made sure that we received a brand new vehicle in another colour as we agreed to be, delivered on the 13th December! Rafael and Kalani were much helpful and we were super happy about their service provided to us! Vehicle hand over was so memorable and unforgettable day for us. My husband & myself was super excited to join the Mazda family! Rafael took extra time and gave us a great explanation about everything in the vehicle. Asked us to call or message or drop in anytime to talk about any questions or if theres any issues. Loved Kalani’s and Rafaels service! Thankyouu again so much to both of you ✨

Probably the worst car salesman experience I’ve had through a dealership. Tried to settle on a price for a demo BT-50 which happened initially. They messed up my first contract so had to redo it again. However, they didn’t even include stamp duty in the 2nd contract and also changed all the prices of all the extra bells and whistles for the car too. As a customer, you don’t want to see a completely new contract all of a sudden, so when pointed out to the salesman (Rafael) he changed it again for the 3rd contract. But once again, prices of everything got changed for a second time just with stamp duty included. So when I confronted the salesman with all 3 contracts in front of me and offered my price for the car with all the lowest prices from the 3 contracts (Mind you it was only a $2000 difference). I was told that I was not normal as a person and that I had change as a person since the first time we met. So after we argued about why I shouldn’t be getting ripped off, he told me I can have my deposit back. ($500) However it doesn’t end there. We agreed initially to get premium plates for the car ($220) but because I never signed an actual legitimate contract I shouldn’t have to pay for them. Not according to this salesman, no, he tried to get me to still pay for the plates out of my deposit even though I never signed and actual legitimate contract. Rafael was his name - stay away from him. Hopefully no one else has to experience what I did! Pretty piss poor effort, not professional at all. I will give credit to the young lady after who helped get my $500 refunded. She understood where I was coming from and was also not impressed with the salesman.

I went into Mawson Lakes Mazda to service my car, which was booked in at 11:00am. I brought my car in for service around 10am, hoping that it will be ready by 2 pm for school pick-up. I came back at 2 pm and was advised my car has been serviced and was in the car wash. I waited for 20 minutes, and my car wasn't ready; I requested my car to be returned as I had to pick up my kids from school across the city. My car wasn't washed and cleaned, and I doubt it was properly serviced, which cost me over $800. I was disappointed with how the situation was handled and the level of customer service I received. I was late picking up my kids from school. I had the same unpleasant experience with Rafael when I bought my CX9. At some time during the procurement process, he was disrespectful and insensitive but had to go through with the purchase because I had already started the process. However, when my wife was about to purchase her CX30, we went into Mawson Lakes Mazda and let Rafael know she was interested in buying a CX30. We subsequently decided to go to City Mazda to make her purchase because of the bad experience I previously had with Rafael. He lost over $30k in sales because of bad customer service. Rafael sees me when I go into Mawson Lakes Mazda to service my car and doesn’t have the courtesy or decency to even greet me as a customer after purchasing a $55k car from him. Mawson Lakes Mazda needs to treat its customers with some level of respect and exercise some degree of consideration when dealing with all customers.

Service booked and loan car provided not a Mazda loan car not much care provided by advisor. Advised the advisor clock has never kept correct time on media unit, and we have had the vehicle checked twice and service techs cant find the problem, adviser changes the time in settings and said they will look at it again. Service complete on return for pick up we discussed the clock again that nobody can find fault with staff seem to think I am making it up by display of body language when I provided photo evidence they did check it again. When the adviser came back to tell me the clock had been fixed which was a service tech error I was advised that a window had been left down in my car and it had been raining most of the day and they needed to keep my car to repair the water damage. provided a loan car with little petrol. Monday came around I called and asked about the water damage and if the window panel where all the electric buttons are for window control etc had been checked - oh that never happens. I had to call the service department 4 times to get a pick time for my car then I received a text message. Your customer service for follow up and care is really poor. Very dissapointed. Won't return to this dealership for service or purchase.

I had my CX8 serviced at Mawson Lakes Mazda sometime last month and I am happy to share my experience with the quality of service I received, this was my first visit at this dealership & got a 20000km service done, was offered a discount for selecting them to get my car serviced & was also offered a loan car, that makes it so much easier to reach work on time, isn't it......... I raised only 1 concern, the seat trim fabric was coming apart due to premature wear, Holly was too kind to take a note of the same & informed me about the findings that she has taken the photographs of the concern & will take the matter up with the warranty team & submit it for approval, after couple of weeks I received a call from her, confirming that the warranty claim has been approved the parts have arrived, I was rebooked & was offered a loan car again, they not only fixed my concern, they also gave my car a complimentary wash & vacuum. Amazing service, fabulous amenities and super friendly staff, I was welcomed by each & every service staff. Highly recommend them, they really know what they are doing...... keep it up team service & thanks a lot once again Holly for your effort.

I was made to wait more than 45 minutes to pick up some factory accessories, even after organising them beforehand over the phone. Upon arrival, I approached the staff behind the counter regarding my pickup, they said someone would bring them right over from the service department, and they'd come and get me. 10 minutes later I asked what was taking so long, someone made a quick call, said they would be right over, then went back to what they were doing. Another 15 minutes passed and I went through the exact same thing again. The fact they left me sitting there for what felt like a bare minimum of 45 minutes, with two different staff aware of what I was waiting for- terrible. Only by luck one of the service/parts staff walked in and recognised I'd been sitting there for so long and helped me within a few minutes. He asked how long I'd waited and he apologized and dropped $10 off the price after I told him, which I appreciate... But if he didn't notice me I'm pretty sure I'd still be there today waiting. Pretty disappointing overall. Would be one star if it were not for that fella from the service department.

I had been looking for a new car for over a year. I was initially wanting to wait until stock supply increased, but after seeing the effects of covid-19 on the economy, I decided to purchase right now. I have been to many other car dealers and my experience with Mawson Lakes Mazda was by far more pleasant than all the others. I went in on a Saturday which was a busy day, and was greeted by a staff member immediately and kindly offered a beverage. I then got shown the cars I was interested in, followed by a detailed explanation of their features and then a test drive. All my questions were answered, and I never felt I was being pushed into anything by their sales team. Later that afternoon I signed for a new Mazda CX-30 which would be available after a short 2 month wait. I highly recommend going to Mawson Lakes Mazda. And I would like to make a special thank you to Sing, Kevin and Alana. You have given me the best car buying experience I could ask for and I thank you all. I only wish I could purchase more cars so I could come back and deal with you again. Thanks again and see you at service time.

Detailed review.... From the beginning i walked in store, i was greeted by reception and offer seat and drinks.. Immediately i was assisted by their sales team.I had already made by mind to buy Mazda 3, still they explained features and comparison with other cars and shown me their demo cars... I was offered test drive and their after been assisted by finance to provide best deals for me. They are bit busy as i saw a lot of customer walkin , but still they managed to give excellent service. I was given a date of one week as the color which i choose was not available in stock. Still i got my preferred color of car with in week. Isn't that amazing. From start to last i love the journey of buying the car. And at at last i got a quick info of services, maintenance etc for new car. Oh i forgot i also got a cookies hamper. I am pretty much sure my after sales experience will gonna to be same as now. The only dealership which provide loan car for service. . . .. . . . I have a lot more to write, will update after my first service.

Having bought cars at both at Mazda Paradise and Mawson lakes, we highly recommend Mawson lakes showroom to anyone who is intending to purchase their Mazdas. Every single staff is well trained (from front office to sales and even finance) to make their customers experience a memorable one. We we greeted and welcomed by the front office and made us feel home and showed us some cars within our budget and then introduced to Natalie who was our sales personnel. They offered us snacks and drinks and made our visit a special one. Natalie was very knowledgeable about the car and her customer service skills were exceptional. She was great at responding to our queries and she sat next to me and ensured that all the settings are in place and took me through all the technical features. We are so glad that we picked Mawson lakes Mazda to purchase our car! Thank you Team:)

We were looking to buy another car and decided to look at the Mazda range. A friend had bought a Mazda CX5 from Mawson Lakes Mazda and was very happy with Kristen who sold him the car so I arranged an appointment with her to take a Mazda 6 for a test drive. We were not going to buy at that stage but Kristen gave us such a good deal we decided to sign up on the spot. We were to pick the car up the following week. She was waiting for us when we got there and spent the best part of the afternoon going through all the tech stuff with us. We have bought a number of new cars over the years but Kristen runs rings around all the other sales people we have ever dealt with. She was friendly, helpful and could not do enough for us. We dealt with two other young ladies to finalize the purchase and they were also delightful. 10 stars for Kristen and Mawson Lakes Mazda

Had my 12 mth old Mazda CX30 serviced in October 10,000 klm although I only had 7500klm on the clock. I told them that my tyres on the front were feathering out, and would you check the alignment as well please. I also mentioned that I hadn't hit any kerbs or potholes, and the vehicle was riding rather bumpy. When they handed my keys back I was told the alignment was fine and they would monitor it on the next service 12 mths away. Ok well the tyres continued to rub so yesterday I took my car too Bridgestone select at Golden Grove who found the alignment was indeed well out. They rotated the tyres rebalanced and realigned for me My Question is why didn't you do that Mawson lakes Mazda? And saved extra unnecessary wear on my new car tyres? After all I had spent all that money with you buying the car. Your free coffees don't make up for things like that.

I purchased my car from Mawson lakes Mazda this week and had the most amazing customer service experience with the entire team they are extremely friendly, efficient and very knowledgeable in every aspect of car sales. I felt that I got the best value for money overall with my car and finance. I would like to make a very special mention to Mr. Singh who manages the team, Samuel our car sales consultant who was the best and very knowledgeable, Alana who did my finance and made sure we had the best finance deal that suited my needs and Olivia for looking after my rego and additional requirements. Overall they all went above and beyond to make my experience one to remember and I will definitely be recommending their services to friends and family. Thank you so much again and am ever so grateful to have been able to get my car in such a short timeframe.

Brilliant service experience from start to finish. I needed somewhere convenient to get my wife's care serviced and I had heard good things about this site. Booking the service on the phone with Georgie - Easy and pleasant Being guided to a park by a very excited high-vis wearing gentleman in the morning - Entertaining Dropping the keys off and picking up a loan car with Mitchell (Who I believe is quite new at the site) - Straightforward and swift. Picking up my wife's clean, serviced car with Frank - Very informative and super simple. To top it all off, a lovely lady at the reception desk gave me a Villi's pie for the trip home, and the coffee in the morning was decent too! I know where i'm recommending everyone get their car serviced from now on, absolutely outstanding effort all-round from your team. I'd give you 6/5 if I could.

UPDATE: Had a reply to my review from the business ages ago saying they were looking into this. As of 6/03/23 I haven't received any contact or further explaination. Looks as if the reply was for show rather than genuine attempt to address a customes concern. Purchased a car online ( August 2022) without being able to inspect. Purchase process was smooth and transport was arranged to Sydney and that all went smoothly. However, the sales invoice and advertisement quoted the km on the car but when it arrived it had a over 2000km more on the clock. When I sent an email to seek an explanation I received no response and I'm still waiting more than a month later. I get a few km difference but 2000km seems a bit off. This bit took away some of the shine from what was otherwise a pretty good experience.

Undoubtedly the best Mazda people in Adelaide! And Sales Consultant Kevin Fan was just fantastic! From the day we first met Kevin, he was very helpful and informative. He was patient and caring too and gave us a detailed description of the cars and excellent advice and the best price that helped us decide. Compared to other Mazda showrooms and sales consultants we have visited, Mawson Lakes was the friendliest and on top of Kevin's hospitality added their customer service is just outstanding! Kevin was very cooperative and understood our financial situations and helped us accordingly. We bought a Mazda CX-8, and we would surely go back for our next car in the future. I would 100% recommend Mawson Lakes Mazda and particularly Kevin as your sales consultant.

Today I picked up my new Mazda 3 from Mawson Lakes Mazda which I ordered in 2022 but due to Covid delays, I had to wait like everyone else. The Sales Consultant Rafael was in touch every step of the way and his customer service was the best I have experienced from all car dealerships I have ever dealt with. He was extremely helpful when giving me the run down on all the hi-tech features of the car which is far superior to my 10yo Nissan Pulsar and Rafael was extremely patient answering all mine and my partners questions to our satisfaction ensuring we understood all the gadgets. He also booked in my first 1000km service. I highly recommend anyone looking to purchase a new Mazda to speak to Rafael at Mawson Lakes Mazda. Thank you again, regards Urszula.

Appalling service I was stuffed around by the get go. Had to wait a week for a part from Vic then had to chase them to find my car wasn't even booked in. Finally booked my car in for a 1 hour job a week later I'm still waiting for my car to be fixed they are waiting on a part from Adelaide been waiting for that for 3 days. Communication is the worst I was told Friday my car was done go pick it up the part still hadn't arrived. They are trying to charge me 3hrs labour for a job that is an hour 2 tops. This is just a joke for a Mazda dealership I'll never take my Mazda back there. The only good thing I can say is the lady that booked me in was very nice and apologizing for everyone else's stuff ups. I don't recommend anyone use Mawson lakes Mazda

My mother purchased a new Mazda CX-30 from this dealer last week… She dealt through Rafael Prokopowicz who navigated a challenge where the ordered vehicle was damaged in transit… He was able to source another to align for a specific delivery date. The delivery date was also Rafael’s day-off, however he arranged to meet myself and my mother to engage in the handover during this time, most appreciated. His patience in explaining the features of the vehicle to my mother was commendable. The dealership is very welcoming, has a great cafe within that helps in the atmosphere and engagement of clients and salespersons. The whole experience once gotten through the challenge of finding a vehicle was first-class.

Took my car here for it's service. The staff were very friendly and explained exactly what they were going to do and how much it would cost. The showroom is very spacious and comfortable and I noticed many customers enjoying the complimentary coffee while they waited. I was offered a vehicle while mine was in for its service but all were already out. One of the staff handed over the keys to her own car to let me use! I can't believe how they all went above and beyond to help me out. When I went back to collect my car, there were no surprises in the price and my car had been washed and cleaned inside and out. Thank you Mazda, for a wonderful experience, I will book back in with you for my next service.

Went to Mazda to have a car serviced and looked over by Mazda. The car was used and not purchased from Mawson lakes Mazda. The service centre went over the car looking for problems. The mechanics really must love their job. Problems were found and a full report was printed out and everything was explained with costs. The service is excellent the mechanics are fantastic and they are the people you never get to meet. It's the Mechanics that keep you safe and your car running. Not someone in sales... Update the team at Mawson lakes have been really helpful in trying to get my problematic car fixed. Always keeping you updated. I wouldn't trust no one else with my car.

Not too long ago we had a bad experience with another Mazda dealership, so we were a little skeptical with the brand as a whole. But dealing with Raf was extremely easy right from the first call, he worked with us really well to get us into a new car at the earliest. He followed up through out the 2-week wait and the delivery and after sales experience was also great. Alana the finance manager was also very helpful to us during the buying process. Our overall experience at the dealership was amazing and having visited and test driven from around 8-10 brands/dealerships in the past year so, I am glad that we could buy from where we had the best experience.

Jayden from Mawson lake Mazda has provided me such great customer service, and I did not once feel like I was in a trouble(my job is totally depends on my car)because of my brokedown car, I felt the staff was with me in my bad time, understood my needs and give me a loan car so I can do my job and provided me all the information about my car when ever i required prior and after my car get fixed My overall experience is that I felt like at Mawson lake Mazda It is like a family where everyone is looking after you, and if I ever needed anything they were easily contactable. Thanks to Mr Singh, Joe and all staff. . 5 Stars for the team Mawson Lake mazda.

The experience at Mawson Lakes Mazda is amazing. The general feeling of the place when you first walk in is by far superior to any other dealership I went to while looking for a new car, as is the customer service from everyone working there. I was almost ready to forget about my new car dreams until I walked into Mawson Lakes Mazda and met Raf. Raf was an absolute pleasure to deal with and made buying my first new car a joyful and cruisy experience. Ashley is a star she assisted me in everything else I needed and nothing was too much. I can't recommend the team at Mawson lakes Mazda enough. Thank you all, I am so in love with my car

I am very disappointed with the car servicing which happened today. This is first time I was in the Mawson lakes Mazda and would never come back again. The pricing for the batteries of the car key, this was never charged in the paradise Mazda. My basic problem is the the servicing people did not even care to update the log book. I drove back from my home just to get the the log book updated. There are many other servicing issues that I faced, but no point of speaking about them right now. Even though Paradise Mazda is little far away from my house right now, I prefer to go there next time rather than visiting this Mawson lakes branch.

I recently bought a vehicle from Mazda Mawson lakes. I was very surprised by the incredible customer service and the hospitality from them. They had a very welcoming environment and were very helpful throughout our entire visit. Especially from Kalani and Kevin, who displayed outstanding customer service, which made them stand out from everyother dealership have been to. Not only were they helpful, from the start to end of our visit, they were friendly and informative, and told us everything about the vehicle. They also served us with coffee, and food while we waited. I was very pleased, and I highly recommend a visit here.

Very disappointed with the service from Mawson Lakes Mazda. My partner and I have purchased 4 cars from here. I took my latest car back here on Thursday for it's 30,000 kms service. They advertised free car hire, I wasn't offered this service at all. Free wash and vacuum, this was done by someone that obviously didn't care! I also paid over $600 for authentic Madza seat covers and I asked if they could fit them to my back seat, I offered to pay an additional cost, this was not done. They also told me that the service would take 90 mins, it took 3 hours. I was used to great service, never again guys! Very diappointed!

From the moment we walked into the showroom 'just to have a look' we could not believe how good the customer service was - from the offer of a coffee while we checked out the cars to the salesman who we did the deal with, our experience was first class all the way. No hassles, no pushy salespeople, everyone is so friendly and more than happy to help. Special thanks to Nick for the awesome experience, your knowledge of the cars is fantastic and your patience with showing me how to operate all of the new technology and answering my 'dumb' questions is to be commended.Thanks also to Hanna, Bianca and Michelle.

My 19 year old daughter Caitlin picked up her new 2023 CX-3 on Monday 24th July. Of course she wanted her dad with her to help her as she didn’t know what do and I was worried about her being taken advantage of. Not long into the process my fears were put to rest. Sarah and Alana were outstanding in their service, professionalism and their obvious want to make my daughter feel at ease in buying her first new car. I have the upmost confidence that my daughter could have gone there on her own and been well looked after. Thank you Sarah and Alana for making it a very pleasant experience. Jason.

Found my experience here was very good. booking was straight forward doing it online and with ease. Welcome when pulling up and told were to park by a friendly guy then shown to the office to book in. Found the very big and clean which was good. Loan car was clean and new which was great. Picked up the vehicle and found it to be vacuum and washed which was great. The only reason i couldn't give this a five star is I found the service adviser i found a little dull and disinterested. Would much prefer to be served by the lady behind the counter whom seem full of life and more welcoming.

I had a recall on a seat part for my Mazda 3, 2009. The staff welcomed me for my service as if I were buying ten new cars. I was offered coffee / tea, a seat to go over the details, and a loan car until my service was completed. When I received the keys back - the team had completed a full clean of my car inside and out!! I was so grateful as It was something I had been needing to do but between running a business, moving homes, etc, I hadn’t had time. Those little gestures mean the world and I’m so grateful. When I’m ready for a new car I’ll definitely see the team at mawson lakes.

I was so impressed with the service we received from The Mawson Lakes Mazda Team. It was a warm and comfortable environment from the moment we walked in to the moment we left with Mum’s new car. A big thank you to our wonderful sales consultant Eric Ciotti and Jonathan Ventrice in Finance for their amazing service and for giving Mum an exceptional experience with buying her new car. She absolutely loves her new car and she hasn’t stopped smiling since she picked it up, it makes me happy to see her happy. So thank you again guys, I will always recommend Mawson Lakes Mazda. 10/10

Just went in for a look and met a lovely lady called Kristen. Very knowledgeable, extremely helpful and friendly. Very much appreciated her taking the extra time with my hubby myself and son (his height play's a big part in my final decision). Highly recommend this lady if you're car shopping. Went back again today to test drive demo of car we're buying, all of the staff were running around like crazy, so busy, but every few minutes someone stopped to ask if we were taken care of. Kristen still took time out to look after us, so well pleased with this company and staff to date!

This is a great dealer, I have found myself with no dramas purchasing a car from them. They always been professional and friendly which I did expect as spending tenth of thousands of dollars here is worth a good service and they delivered. If there is anything they could improve is staff availability, their sales people are busy at all time, this can be a bit troublesome for customers who work full-time and don't have a choice but arriving at the last minute before the dealership closes. Lastly Mazda cars are well made, so I would recommend shopping from them.

Had amazing service from Eric at Mawson Lakes, he helped me buy my brand-new car. Eric was really friendly, and not pushy, which I liked. (I don't like pushy sales people) everyone at Mawson lake Mazda was actually really nice every time I went in. Out of all the car dealerships I went to, Mazda was the nicest and the bonus of having a friendly dog their Charlie! I also really enjoyed my charlesworth nuts I got as a treat for buying a car was a nice surprise, thank you. You also get to enjoy a nice coffee while you wait and also food if you like. Top service.

I honestly cannot fault the customer service of the staff and attitudes here, I purchased my first brand new car here two years ago and the sale was so well prepared, all my needs were met, the staff went out of their way (even came in out of her hours to attend to my purchase), price was extremely competitive, and all my services and post sale requirements have been equally as pleasant dealing with them. unlike some place that will stop their level of customer service as soon as the money hits their account. They have made a long term customer of myself!

Couldn’t have had a better experience dealing with every single team member especially Aiden. From being welcomed on day 1 to the minute I leave driving my new car. Aiden was welcoming, friendly, never over bearing and pushy and always happy to help and answer any queries I could think of. Within an hour I purchased a car I never even considered and the customer service from every department was incredible. Aiden is definitely one to look after Mazda! I’m lucky I can’t afford to keep buying cars or id be broke! Thank you again!

Today I had my Mazda serviced at Mawson Lakes Mazda for the first time. Despite having been a long time customer of another Mazda dealership, after my last experience of my instructions not being followed, receiving mis-leading feedback and dealing with a guy on the service desk who clearly didn't want to be at work, I decided to try Mawson Lakes Mazda. It was a truly painless exercise, I was listened to and made to feel like a highly valued customer despite it being my first visit. Well done Mawson Lakes Mazda ; I'll be back.

What an absolute pleasure it was to service my Mazda 3 at Mawson Lakes. From the moment an appointment was booked until I drove away in a very clean vehicle- all was top quality. Service manager Chrissy showed real care in her work, explaining all details from the service, cost, drinks and food on offer, time, loan car, etc. The experience was worth the short drive from the western suburbs due to the nature of the work completed, the customer service, loan car and cost. It’s an opportunity that your car and you really need.

I went here searching for a family car after convincing me too pay $500 too hold a car and while pending finance when the lady Kalani and sales person Aiden convinced me that I would be approved have since refused too send me back my refund that was subject too finance as they believe their colleague already has when the number they’re providing for this refund isn’t even my bank card. I’m so disappointed. Do not go here they will scam you out of money especially with young children. You should be ashamed of yourself.

Just bought a Mazda CX3 Totally love it!! From the minute we walked through the door the absolute Amazement of this business They have the most amazing People working there starting from Josie at the front Desk. Josie is an absolutely amazing Lady her Beautiful Pleasant Attitude is Second to none. Well done Beautiful Lady The salesman Nick went out of his way to make sure we got the car we wanted and needed. Nothing was to much trouble for them Well done and thank you. Lyn Cusano. MLADY 1

I must say Outstanding and Excellent. Extremely professional in the way they deal with the buyer. I bought my first car a CX3. Not only did it exceed my expectations, the experience I had from this place and its staff will forever be a cheerful memory for me. Special thanks to Kevin and Jonathan for helping me immensely to achieve my car. Please keep up the good work. You guys are Amazing. I highly recommend anyone who is in search of a car to visit Mawson Lakes Mazda. I guarantee you will not be disappointed.

This is a lovely dealership.very modern and accommodative. Everything is there that the customer could want or need plenty of comfortable seating and not completely horrible coffee. There's an abundance of friendly staff to get the job done and weather you are buying a car or getting an old one serviced someone is getting on with the job. We crashed our car and had a significant problem with the insurance company and it was great to have the dealership on our side looking after our interests.

Great experience with Mawson Lakes Mazda, bought Mazda CX-3, I met to Eric and discussed with him about brand new CX-3 soil Red colour that time car wasn’t in the stock but he said car will be in stock within six weeks and Eric rang me in five weeks your car is in stock I was so happy they meet their schedule excellent service well trained staff highly recommended to everyone Mawson Lakes Mazda, special thank you to Eric and all staff members. Again thank you very much to Mawson Lakes Mazda

Sam P at Mawson Lakes Mazda went above and beyond to make the purchase of our new Cx-9 a pleasant and stress free experience. He took the time to make sure that the car was set up perfectly for our long trip home, explained all the features and connected my phone up to the car, which was very much appreciated. The complimentary snacks and drinks were great for the kids and kept them busy while Mum & Dad were going through the formalities of our purchase! 100% recommend Mawson Lakes Mazda!

I quote as posted by Grieg "Friendly helpful staff. Drop off process was quick, requested loan car was ready to go (Very nice new Mazda 6), car was serviced, cleaned and ready to be picked up earlier than requested. Pick up process was just as quick, but not rushed. Everything was fully explained." I am so impressed with the service my family has received, I feel compelled to express my gratitude. By the way, this is first time i have left a Google review.

We recently bought our Mazda CX3 from Mawson Lakes Mazda. We were very impressed with the customer service from all staff we came in contact with. They were all very professional as well as friendly and accommodating. Our biggest shout out however we save for David. Every aspect of the purchase of our car was very easy, everything explained in clear and precise language as was the handover. Thank you David for your time and expertise.

Amazing service from Kristen, I would never buy a car from anyone else. Kristen service is next level went above and beyond and made our car buying journey an absolute pleasure. The business manager Claudette was absolutely amazing also. I very rarely leave feedback but my dealings with Kristen and Claudette was exceptional great work ladies. The work you do is amazing. Will never look elsewhere will always come back to the 2 of you

I had a great experience with Nick and Alana. From first setting eyes on the car, to test driving to talking price.. It was an easy process and I felt like I was listened to with questions and friendliness. No question was too stupid or too small! So make sure you ask. Within 3 days, I had seen, driven and purchased my new cx5 and could not be happier! Thanks guys for everything Ps. It even came with a pretty pink bow!

Kevin was amazing! So professional and friendly. Great customer service, was refreshing!! Gave us a great price straight up without the sales run around the other dealerships gave us so he got the sale! We went in just for a look to pick out which colour I wanted and ended up signing a contract that afternoon. Will be going straight back to Kevin when it's time to upgrade my Mazda in a few years time. Thank you Kevin!!

I had the smoothest, easiest process of buying my first brand new car! The sales person, Aidan made me feel at ease, was super helpful answering all my questions and spending time with me explaining everything. Kalani was excellent organising finance with me, was done super quickly and her communication was spot on. All and all I recommend Mazda at Mawson Lakes and I can't wait to visit to get my first service!

Amazing service our salesmen James went above and beyond for us and we couldn't be happier. Most friendly staff and the facilities are great with plenty food and drinks while you wait. The car we purchased needed a brake booster recall done so Mazda straight away gave us a loan car free of charge for the time it took to fix our new car. hands down recommend Mazda Mawson lakes and make sure you ask for James

I can't say enough about how lovely the staff are. Oscar sold us a beautiful car, Hanna who does the finance to Laura who fixed us up with window tint and car care. These people are so nice and not pushy. We love our car and definitely would have no problem going back to buy another one. If you go ask for Oscar he's the best salesman and very genuine. Can't speak highly enough about our experience

I’ve had an ongoing issue with my car and everyone from the service desk to the mechanics have helped me along the way. After a bit of time waiting for a part from Japan, it was fitted in today. Frank and Michelle at the desk their customer service is A1, super friendly and anything is no problems. Frank even waited for me to pick my car up after 5:30pm. I would recommend Mazda Mawson Lakes to anyone!

Amazing customer service! I had an error with my CX-9’s DC converter and although it was out of warranty, Mazda fixed it for me under good will!! And over the weekend as well as provided me with loan car too (& moved baby car seats too)! Service above and beyond! Sorry to the man I directly dealt with - I’ve forgotten your name - Thank you so much for making this situation less stressful!

Let’s start with amazing customer service from the team at Mawson Lakes Mazda, especially to Kevin Fan for taking care of us, from start to finish it had been the quickest and easiest process we’ve had to experience, and as a first time buyer from this dealership, it sure left a positive note. So happy to be driving this beauty around, highly recommend coming here for your future vehicle.

I've had both my vehicles from new and 1 is a mazda the other a Holden. They both are serviced by Mawson Lakes mazda and I've been blown away with the service and attention to detail I receive everytime. Joe in the service department is a gun and he is a big reason my relationship with Mawson lakes mazda is what it is. Thanks Joe and the team appreciate everything you do .

I recently purchased my Mazda CX3 Maxx Sport from Eric at Mawson Lakes Mazda. Eric is genuine, professional & attentive. He made the whole process seamless, he even pulled strings and sold me a demo model to ensure I had a car to drive to rural SA for my teaching position. Alana from finance was also incredible. Could not recommend the dealership & amazing team more!

We were travelling from interstate and needed a new battery. Daniel appreciated our situation and, to our surprise, fitted us in to a very busy schedule. From thereon the customer service was exceptional. When they brought back the car we couldn't believe that they had even washed & vaccuumed the car & blacked the tyres. We can't recommend Mawson Lakes Mazda enough.

This is the best Mazda dealership I’ve ever been to. Awesome customer care staff and technical team. Any Mazda owner will love this spot. Discounted scheduled service, free loan car, efficient and quick maintenance, pleasant and friendly staff, free wash and clean for any maintenance. They are the best reason to buy a Mazda. Really appreciate the team Mawson Mazda.

I would give Mazda Mawson 10 stars! Been in a couple times trying to understand the gps etc etc on my new Mazda 2. Being of mature age; this new technology is beyond me. The help I have received is outstanding; nothing is too much trouble. It's a pleasure dealing with a great bunch of people; and the coffee and donuts are always appreciated!

I am very disappointed with the service provided to me on warranty issue. I have been waiting from more than 2 weeks to resolve wheel bearing noise issue in my brand new mazda 3 but they always come up with new excuses. " Jo " from service department is very rude employee. Not recommended going there for service or any warranty issues.

Bought a car from Rafael over a year ago. Changed my mind 3x on what model car to buy- never pressured me, was accommodating to changes and was very professional. Also overall very good vibe from staff and good service from the moment you walk in to look around, to the time car gets serviced. Loan cars provided were clean.

Amazing experience Counter staff ✔ Freindly ✔ Polite ✔ Well mannered ✔ Professional dress attire ✔ The management is first class a polite senior ✔, willing to see your comfortable and well informed about the duty's at hand ,,, ive never delt with a business thats as professional as this 100% ✔ 5 star rating from me ✔

I would like to recommend Mawson lake mazda because of their best service. I was well supported by Mrs Sarah Cooper and she was very friendly and honest. I am really thankful to her for giving me best deal of CX 5 touring and now we have that awesome car. Thanks again to everyone working Mawson Lakes Mazda.! …

Went to Mawson Lakes Mazda for a recall. Was greeted by multiple people who were all very nice. I was invited in and offered coffee, which was very nice. I dont see many businesses anymore who put this much effort into their customer service. I was very impressed and would definitely return to Mawson Lakes Mazda.

Nothing but good things to say about Mawson Lakes Mazda. A lovely showroom with generous customer facilities. The team members are polite and helpful. Special mention to Renee who I dealt with recently while having my car serviced. She was friendly and professional and I received a high level of customer care.

Megan, who has been answering my phone calls this week has been exceptional in her professionalism and is faultless in her handling of difficult situations. 5/5 Megan. However 0/5 for the handling of my faulty purchased vehicle... beyond unorganised and unprofessional. These stars are NOT for the dealership !

Exceptional customer service from the moment we first walked in the door. The whole buying experience was straight forward, simple and honest. Family friendly and very enjoyable. After sales service has been the best we've experienced. So good in fact we now have our non Mazda vehicles serviced there as well.

Great service and fast turnaround. Service team are all very helpful, Renee was so nice and very helpful. Thanks to all the team for getting it fixed so fast, and all covered under warranty. Even got a free wash and clean. Definitely my favourite Mazda service centre in Sth Aust. Thanks again.

Mazda after sale service is fantastic. Very attentive staff. They can give you a temporary car if you need one. It's not only the service is good, their cars are also fantastic. Very nice showroom. Many different models on display. There's even coffee machine and snacks in the waiting area.

If you want to buy a Mazda go see David Lopes at Mawson Lakes Mazda, treats you with so much respect, doesn't pressure you into any deals & treats you like family. Even called us a day before delivery to say that our BT50 was ready to be delivered a day early! Couldn't recommend him more!

Excellent service. Booked in for an auto electronic upgrade but they had me down for a service. Not a problem, they changed it instantly so I took them up on the service too. Loan car provided zoom zoom! Work was done really well, my vehicle cleaned inside and out. HIGHLY RECOMMENDED

Exceptional service. From the moment I drove in I was guided to a park and welcomed with a smile and conversation by Isaac. He walked me in where Jayden looked after me with a loan car. I was then offered a coffee by a fine young man with no name badge. Outstanding I didn't want to leave.

Dodgy and pushy sales practices. Advertise false prices to create interest in slow to move models then make out they're virtuous heroes for simply abiding by the law and honouring said price albeit with "on the spot" sales pressure. Wouldn't trust them as far as I could throw them.

Fantastic service from Sam and the team. I love the fact that their business is female friendly and they care about their customers. My new CX-5 is awesome and so great to drive. Highly recommend that if you are looking to buy a Mazda go and see them at a Mawson Lakes Mazda.

Friendly helpful staff. Drop off process was quick, requested loan car was ready to go (Very nice new Mazda 6), car was serviced, cleaned and ready to be picked up earlier than requested. Pick up process was just as quick, but not rushed. Everything was fully explained.

What a crew, your reputation is well deserved. Nick and Hana made our experience easy and hassle free, and the new BT50 is unreal! Bull bar, tow bar, snorkel, side steps, canopy, GPS and even the spare battery in the back....... we will use it to the Max. Thanks again!

The service reception is a sh!@ fight. No organisation. Just staff running around that eventually get around to actually dropping off your car for a service. When I spoke to the service manager about the poor reception, he just gave excuses rather than take on advice.

I want to thank Ella for making my Mazda Mawson Lakes experience so easy, it was a pleasure dealing with her from start to finish. Ella always returned calls and followed up any queries i had. Thanks Ella and the Team at Mawson Lakes Mazda!! See you in the future.

Awesome customer service....I am greatly impressed by the services they have organised for the customers...waiting for a car service is not boring anymore at mawson lakes mazda...very friendly staff...very helpful....I would give 100% for their help and service

Mawson Lakes Mazda, you are such a joke & so unprofessional. I’m sure your technicians are only capable of filling up the window washer container & driving the cars through your car wash. Your level of care is disgusting & I will never return to your business.

Today I picked up my CX3 The Service from the whole team was excellent our Sale person Rafeal was wow amazing he knew what we were going through and made it easy even though we cried thankyou Mazda ❤️ for you Service happy to recommend our friends

Could not wish any better great service from the people in reception to service department . Could not fault , we will continue to go there and recommend other people to go there to buy a car and get the servicing done there. Thank you guys …

Hi we picked up our new Mazda 3 on the 10th of July. It was a very pleasant experience and Raf and Laura looked after us very well. A good, no pressure experience for us at Mawson Lakes Mazda... Sadly, the pics in these reviews won't open..?

A big thank you to Chrissie for her wonderful assistance in dealing with my matter in such a small time frame and her promptness of her delivery of service and expertise. Chrissie I give you 10 star if I could but google only allows me 5

The way all the staff members treated us is great here..Sarah and Kalani have helped us from day one and are giving us the updates regularly until the last end when our car got delivered..appreciate their patience and helpfulness..

Customer service (phone + face) was exceptional. We took our car for a service & was provided a 2022 loan car. Our car was serviced & ready to be picked up at the promise time. Reception area was very neat & stocked with snacks.

Fantastic customer service, they genuinely care, offer meals or snacks and great coffee! I visited the Volkswagen dealership today to collect a new car and was very well looked after by David, highly recommend asking for him

Had such a wonderful experience, we were welcomed with happy and warm gestures by the lovely team here at Mawson Lakes - kudos to the team! Thank you for such a positive customer experience Sarah, Olivia, Alana and the team.

I purchased my first brandnew Mazda cx3 around 2 years ago. The professionalism and caring that they have shown me is outstanding. My beautiful little car was spotless when l picked it up after it's 20,000 km service.

Totally professional and best car dealership in Adelaide by far. Prepared to drive two hours from our country property to experience excellent customer service. Will always return without question. Thank you again.

I went in for a safety recall and left with the item fixed (obviously) and a detailed car wow, even included a courtesy vehicle. Customer service was exemplary. When I buy a new car this is where I'll go!

We just got mazda cx5 suv from here.. customer service is really great..Sarah and Kalani are wonderful people who are more than happy in helping us throughout the process..we are very thankful to them.

If I could give a higher rating I would . The service here is impeccable, from start to finish . Had my car there under warranty on the 15th of nov , dealt with and fixed on the same day . Fantastic

Amazing customer service from the minute you hit the carpark. Their attention to detail is the best I have seen. Thankyou all for making customer service a priority. It's very refreshing!

Nick from the used cars side helped me in purchasing my car, he was super friendly and made the whole process really simple and was always a text away when I had any issues 10/10

Was looking to buy a BT50 but with no service!! I'll go else where, it's not hard to come up and say Hi how can we help Spent 10 mins looking on my own them walked out terrible!

The staff and facilities are excellent. I would recommend them to anyone. Treat yourself and take your vehicle here for servicing and enjoy the facilities while you wait.

There's no other place like Mazda. The staff are so kind and thay get work done fast and I'm so very thankful how I found my car so clean. You all did a wonderful job.