Dear McDonald's, I hope this letter finds you well. I am writing to express my utmost satisfaction and delight regarding my recent experience at one of your restaurants. Specifically, I would like to commend you on the exceptional quality of your Fillet-O-Fish sandwich, which exceeded my expectations in every way possible. Before I dive into the details of my experience, I would like to take a moment to appreciate the overall ambiance and cleanliness of the restaurant. The bright and inviting atmosphere, coupled with the friendly and attentive staff, created a welcoming environment that made my visit all the more enjoyable. Now, onto the star of the show—the Fillet-O-Fish sandwich. From the moment I took my first bite, I knew I was in for a treat. The perfectly golden and crispy breading encased a tender and succulent fish fillet that simply melted in my mouth. The fish was moist and flaky, with a delicate flavor that was neither overpowering nor fishy. The combination of the soft, warm bun, tangy tartar sauce, and crisp lettuce complemented the fish beautifully. The sandwich was perfectly assembled, ensuring that each bite was a harmonious symphony of flavors and textures. I must commend your team for their attention to detail and commitment to providing an exceptional dining experience. Furthermore, I appreciate the consistency in the quality of the Fillet-O-Fish sandwich across different locations. No matter which McDonald's I visit, I can always count on receiving a delicious and satisfying meal. This reliability speaks volumes about your dedication to maintaining high standards and ensuring customer satisfaction. In addition to the incredible taste, I must also acknowledge the reasonable price point of the Fillet-O-Fish. It is refreshing to find a menu item that offers such fantastic value for money without compromising on quality. As a customer, this makes me feel valued and appreciated, knowing that I can indulge in a delightful meal without breaking the bank. Moreover, I would like to express my gratitude for the sustainable sourcing practices employed by McDonald's. As someone who is conscious of environmental issues, I am pleased to know that the fish used in the Fillet-O-Fish sandwich is responsibly sourced and certified by reputable organizations. This commitment to sustainability is commendable and reinforces my confidence in choosing McDonald's as a dining option. Finally, I would like to extend my appreciation to the McDonald's team for their outstanding customer service. Every interaction with your staff, whether it be at the counter or in the drive-thru, has been pleasant and efficient. The smiles, warm greetings, and willingness to accommodate special requests make the dining experience all the more enjoyable. In conclusion, I would like to commend McDonald's on the remarkable quality of your Fillet-O-Fish sandwich. The combination of flavorful fish, fresh ingredients, and excellent service sets your establishment apart. I sincerely hope that you continue to uphold these standards and maintain the level of excellence that has won the hearts of countless customers, including myself. Thank you once again for the memorable experience. I look forward to many more visits to McDonald's and enjoying the Fillet-O-Fish sandwich that never fails to satisfy my cravings. Yours sincerely, big
Food: 1
Service: 1
Atmosphere: 1

Wanted a quick breakfast coffee on my way to an appt, and decided to stop at MacDonalds at Richmond. Service was poor, decided as rhe drive through appeared really busy that i would go inside it would be quicker...that was my first mistake. After placing my order via their menu system, I chose the option to pay at the counter (2nd mistake)., then stood near the counter waiting, a customer service person came out and spoke with the woman in before me, then I stood there for a further 10 minutes no one came out to serve again, eventually another customer came in and he was attended to pretty much straight away, I continued to wait in kine when the customer asked if I had been served, at which point I directed my response to the server "No, I had not been served". I then had an opportunity to be served and was told my order had not been placed as I hadn't paid, I said to her but no one has been out to counter to serve so how could I pay, I continued to ask how long would my order be if I waited to shixh she said "oh, probably 5 or so minutes depending on where i was in the queue. I asked if there was anything she could do to speed the process, to which she replied "umm no, sorry we are busy you will have to wait".....Well I guess the fact I had now waited a total of 15 minutes counted for nothing. It's about time, MacDonalds, took a leaf out of the USA and employ the older generation that:- 1. Want to be there 2. Care about the customer 3. Give good customer service. I asked to speak to the manager, and the young lad who said he was the manager saidhe could only apologise for the inconvenience as he had no idea why a server didn't come to the front of house. There was no offer of trying to rush an order or if i would like a voucher. To come at another time. Just a "sorry, I don't know why." Today, it's all about pushing the customers through the door, spending as little as you can on customer service by employing very young people, or not enough staff. Even if you are using the drive-through, they are shutting the door on your face as they have already taken your money and have no further reason to engage with you. Very disappointing.
Service
Take out
Meal type
Breakfast
Service: 1
Atmosphere: 3
Recommended dishes
Banana Bread, Hash Browns

Wouldn’t go here even if my first borns life depended on it. Staff are rude, not helpful and the one on order taking needs to be retrained. Got a mobile order for the convenience of being quick and as I got to the window I was asked to repeat my order, after saying it was a few breakfast items and a double cheeseburger he proceeds to pull up an order that’s not mine, it was one burger when I said I had multiple burgers. He then proceeded to let me know because it was a mobile order I didn’t need to confirm the order and it’s done anyway. Which is confusing because he wanted me to confirm it before. I had a problem with a missing item when I received the food and was argued back by the staff and a manager. Disgusting customer service, would advise extra training for all.
Service
Take out
Meal type
Breakfast
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Egg Shells

I cannot believe how rude the staff are here. I waited in the drive thru for 12 mins before even getting served. No apologies - nothing. What is the point of ordering on the app and getting a code when none of the staff can even understand you when you literally say 2 letters and 2 numbers in perfect English over and over again? No eye contact, they completely ignore you, don’t talk to you, don’t confirm anything with you - just rudely shove the food in your face whilst giving you side eye. Disgusting. McDonalds used to be know for its customer service and comprehensive training programme but this obviously doesn’t exist anymore. This is my experience at most McDonalds these days but Melrose Park is one of the worst. Very disappointing.
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 4
Service: 1
Atmosphere: 1

Some may say if they could give a 0 they would. But I think a 1 star accurately reflects the type of experience I had at this McDonalds. First off I have to give it to them, they have a clean bathroom. Props. But I ordered 2 orders of Big Mac sauce, one to go with my burgers, the others for my fries. Little did I know I was going to get a cup filled 1/10th of the way as if they scquirted some sort of paste into each of my cups. That wasn't even the worst thing about the situation. There was this oozing orange old cheese looking thing coming out of each of the cups of big Mac sauce. And yes I do have photograph evidence. Safe to say I will not be ordering big mac sauce here again. I'll probably use the bathroom tho. (I would love to receive a gift card for the incident tho maccas)

As McDonald's go, I have never been a fan, but today it was my friend's choice. I was pleasantly surprised. This store was clean, tidy and run efficiently by friendly young people. We ordered simple toasted sandwiches and coffees. Service to the table was good and the food was tasty. The only thing that really turned me off was eating out of paper bags and drinking from takeaway cups. I probably won't frequent the franchise, but now and again I will feel more confident to give it a chance if they are as good as this one.
Service
Dine in
Meal type
Lunch
Price per person
$1–20
Food: 4
Service: 3
Atmosphere: 3

There is no quicker way for a company to show they have no regard for their customers than to not allow people to view items on the menu. The drive-through menu only shows about 10% of items available and drive-through staff are not compliant and willing to assist when asked to verbally communicate items. Customers can also not view prices for most items. This makes the drive-through system time-consuming which is counterproductive. It is also infuriating for customers who simply wish to see what is available to order.
Service
Take out
Meal type
Lunch
Price per person
$1–20

Staff extremely rude, especially the person on the window on the 4/9. I don’t think that individual completed their customer service course. Passive aggression and talking to a customer like they haven’t graduated school is not a way to treat someone. Extremely disappointed with the way the staff handled the situation. Poor effort. No wonder there is a sign for hiring out he front. I suggest you replace that individual because their main motive seems to get in get out with no passion or are for food safety and the overall McDonald’s moral.
Food: 1
Service: 1
Atmosphere: 1

It's shocking to me the amount of young people employed here and other McDonalds stores that simply can not converse with their customers. They come and put your food on the table without eye contact, speaking or any other hospitality-like pleasantries. Is there no training in customer service anymore? After 25+ years working in hospitality myself, I wonder about the future of the industry when this generation can't actually speak to real people in their communities.
Price per person
$1–20
Food: 3
Service: 1
Atmosphere: 1

They couldn't even make my food because they said their equipment was broken, then made be walk in the store from the drive-thru to get my refund. Once inside, it turns out they just had the machines turned off and didn't feel like turning them on to do some actual cooking because it was late. This is not my first horrendous experience at this location. I think I'd rather starve than patronize this place again.
Service
Take out
Meal type
Other
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 2

There was a child screaming so loudly in the playground that other children (including my two grandkids, aged 4 and 5) were asking to come back inside. Nobody appeared to be doing anything to make the outdoor more comfortable, such as finding the child's caregiver or finding it if the child was distressed. The one thing I truly appreciate about McDonald's is that it has a [usually] safe, enclosed playground.
Service
Dine in
Meal type
Other
Price per person
$1–20
Food: 2
Service: 5
Atmosphere: 2

Was in a urgent hurry for work, needed a coffee and quick bite. So I ordered my coffee and two hamburgers. Waited so long and wasn't many customers, I got my coffee but when I was told to park up and wait for my 2 little tiny hamburgers to be ready I just ended up leaving (lucky it only cost me $4 loss. Shouldn't take 10 minutes to cook. What a joke, also in the past they have forgotten my vanilla syrup for my coffees. Com'on guys pick your game up.

The girl who took the drive through order was lovely. Unfortunately the rest of the experience was poor. Wrong drinks were presented to us at the window, then when they were corrected they had cream on the outside bottom of the cup. When we got the burger out of the bag it was obviously assembled in a rushed and sloppy way, an oversized lettuce hanging out and tomatoes and the sauce dribbling out the back and sides. It was lukewarm at best.

Literally ignored by staff at the counter (who assumed I was an Uber eats guy). Ended up waiting for ages then having to use the self serve checkout because people on the front counter were ignorant me and the other (Uber eats looking people). Customer service was Disgusting. I assume they treat the poor Uber eats guys like a second class citizen too. Eat there today 10pm
Food: 2
Service: 1
Atmosphere: 1

Was stopping by for a quick and easy dinner. As a maccas worker myself it's great to see the spirit of other maccas workers when a staff discount comes through. Like a bond that goes global. Guy who handed us our food in the waiting bay was very casual and charismatic. Good to see a kind spirit out there!
Service
Take out
Meal type
Dinner
Food: 4
Service: 5
Atmosphere: 4

After waiting more than 20min in the drive thru, my order of pancake and sausage & egg muffin meals I was asked to wait in the waiting bay for another 10-15min. To top it all off I get egg shells in my muffin meal
Service
Take out
Meal type
Breakfast
Price per person
$20–40
Parking
2 lines for dive through, but not enough space for all of them, too long waiting time

Employee's seemed confused and disoriented. Sauce containers were filled a tenth of way, this seems to be a recurring problem at this store when they manage to remember to put the sauce in the bag. I recommend checking your bag before you leave, very dissapointing.
Service
Take out
Meal type
Brunch
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1

Missing items,staff doesn't talk back properly and the staff was rude to my innocent doordash delivery driver when asked for a replacement for the unavailable but paid frozen drinks for swapping it for another drink within same price range. Already complained with the corporate.
Food: 3
Service: 1
Atmosphere: 3

Maccas is maccas. You don't go for the friendly staff or even cheap prices anymore. You go because you need a coffee while the kids eat and play.
Service
Dine in
Meal type
Breakfast
Price per person
$1–20
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes
Banana Bread, Hash Browns

Order a Big Mac Meal as well as 2 other meals for takeaway. Waited over 20mins. When I got home and unwrapped the Big Mac, I found barely anything on the burger. Chips were also cold and soggy.
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 2

If I could have given 0 stars I would have. When your child orders a salad you don't expect to find a live beetle crawling around in it. Especially not when you have been parked for 10 minutes and have to go in to complain to get your food anyway. Then when the manager is standing there smirking at you! Not on!

Ordered a large chips but the large chips I got was small amount, really disappointed. I order the Grilled chicken burger but the chicken I have got is dry and tasteless, my cat wouldn’t even eat it. I would give ZERO if I could !
Service
Dine in
Meal type
Dinner
Price per person
$1–20

Why is it so hard to get fresh hot fries. For some reason all the limp, colder chips go into the kids happy meals... It's not right. Our kids hate cold fries. We always ask for fresh cooked fries & are happy to wait BUT no we rarely get what we request.
Food: 2
Service: 3

Everytime we come here they makes us park for the smallest things. I want a banana bread or just a cheese burger, park and wait 10 minutes.
Service
Dine in
Meal type
Dinner
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1

As always. Terrible food. Zero quality. I only buy it a few times a year, and always walk away thinking why did I do that
Service
Dine in
Meal type
Breakfast
Price per person
$1–20
Food: 2
Service: 5
Atmosphere: 2

Ordered the 24 nuggets and the big Mac sauce they gave it was like accidently dipped in the sauce container, and they just give us like this, seriously? What do you think if I give you this much sauce?
Food: 2
Service: 2
Atmosphere: 2

One of the worst in Adelaide, the other two are Harbour Town and Hallet Cove. Almost make mistakes every time. Today they put the spicy BBQ sauce in the angus beef burger instead of the normal one.
Food: 3
Service: 1
Atmosphere: 3

It was fine for my grandson's quick lunch - but is it my imagination or are the burgers smaller than they used to be?
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 3
Service: 3
Atmosphere: 1

I ordered a frozen Coke No Sugar, then was told they were out, so they gave me a large Coke No Sugar instead for no extra cost. Thanks - really appreciated. Was in the area, and grabbed a quick bite - tried a spicy sticky BBQ Angus - was good!

Normally happy but today there were 2 girls at the counter who wouldn’t make a McFlurry for us. The shop was not busy, our docket was the only one sitting on the counter right in-front of them. I asked them about the ice cream after waiting

I mean seriously.... This patty, where the hell is my meat?! Premium price burger patty without meat?
Service
Dine in
Meal type
Dinner
Price per person
$1–20
Food: 1
Service: 3
Atmosphere: 3

very fast service on a Thursday morning - great double sausage muffin and cappuccino but sadly the toastie was not toasted - maybe that is why service was sooo fast - 3 stars
Food: 3
Service: 4
Atmosphere: 3

Terrible. Chips were rock hard and not warm. How hard is it to cook hot chips to serve. Not the first time either.
Meal type
Dinner
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1

I've only ever been there around midnight, but even then they are pretty quick. It's McDonald's, so you know what you're getting. So I went in for the Grand Big Mac and it was pretty good. It's really just a bigger Big Mac.

Can't even count to 4 consistently. I feel like the birds who scream outside have better count and attention to detail Update a year later and they still struggle with basic maths and literacy i wish this store would close

i called up the place and they were very rude i just wanted my milskhake hahaha she hung up on me her name was sophie if anyone knows any details please lmk asap!!
Food: 1
Service: 1
Atmosphere: 1

Wow wow wow! What a magnificent experience at a wonderful maccas. Unfortunately, my good friend McCade had a bad experience. The milkshake and fish fillet was scrumptious. Safe to say I'll frequent this location:)

Couldn't get the only thing I came out of my way to get cause they were cleaning the appliance right in peak of dinner time at 6.15pm How does that make sense
Food: 1
Service: 1
Atmosphere: 1

Without fail they'll mess up the order. As a fellow Hospo worker it truly baffles me. The past 8/10 orders have been incorrect. The staff's customer service is lovely, just the accuracy is atrocious.

Really clean store and the MC crappers were really clean too.
Service
Dine in
Meal type
Breakfast
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 5

Always give the wrong food ordered with no cheese but still come with cheese, and I am allergy to cheese end up I only can throw it away
Food: 1
Service: 1
Atmosphere: 4

I spent $64:00 buying lunch for my grandchildren today, we had to send the whole lot of meals back as they were all cold. Never again will Mecca's at edwardstown get money out of me. More

Poor experience 95% of the time, routinely botch orders and only refund part of your wasted money or meal. It doesn't matter if you've had to drive back to discover your ruined meal or

guys my burger was good as what it was but i ordered 2 chsbrgs no meat no mustard xtra ketchup. tell me why i also got no pickles no onion also. this is very sad. thanks son’s crying

So called in at 5am and drive through was not responding. Waited for 5 mins. So drove through and asked at window. They said the order taker with the microphone was in the carpark.

I don't even need to write a review. How on earth does this happen. it was as old and dry as chip found under your grans couch
Food: 1
Service: 2
Atmosphere: 2

Can't believe that a $5.90 breakfast now costs $11.90. Maybe when at the drive thru staff can tell you what's in the meal and what's the best value. Obviously not medium More

Seriously need to overhaul their hygiene and food safety, got food poisoning from this lot Tuesday morning and only just recovered Thursday night
Food: 1

Burger was so delicious, nice crunchy chicken filling. Ice cream is still the BEST. Love it.
Food: 5
Service: 5
Atmosphere: 5

Ordered egg and sausage muffin from drive way. Realised there is no egg in muffin after I got home. Didn’t bother to return and argue.

Haven't had McDonald's in 5 years. First order for that long and Im well reminded of why I stopped. This is the burger they gave me.

Can’t use the drive thru code and the large frozen coke is just half full.
Service
Take out
Meal type
Other

Asked for extra McChicken sauce and they decided to flood my burger. Will bring the goggles next time. Not happy!

No matter what time you go there you get sent to the waiting bay then set there for 10 minutes
Service: 1

Not happy after receiving this banana bread. Stale end. Up your game guys. Maybe some better staff training.

Not sure why the sauce I got for my chicken nuggets looks like someone else’s left overs? Won’t be back.

Good, inside, clean. Drive through, 1 in 6 mistake done with macc app, via pickup drive through.

Average, it's maccas. But NEVER enough chocolate in the iced chocolate. Just tastes like milk.

Can be a little slow especially when you get there at peak times!
Service…
More

One of the best I've been to, quality customer service, well done team