I'm sitting here watching the interactions between the customer and the customer service worker 2 separate customers both have language barriers but are being supported to understand and laughing and smiling and you can tell they are being cared for properly.

Visited the Werribee Plaza store for assistance in accessing my online account and making a claim online. The lady who served me (name was Yolanda or something along those lines) was extremely disinterested in helping me. Barely bothered to

i wish i could give them 0 stars. i went there today to join. But the Lady name Yolende was very rude all the time. her body language was very aggressive like i did something wrong or i said something wrong. whenever i explain her about my

Even after 3months my reviews are same about medibank..extremely non professional customer service..lady sitting there was busy in her personal phone and she was least bothered to say me hello...he seems to be least interested in serving

Went their to grab some information she given me but when I say ok I will join through online she looks disappointed and discouraged me to do online to look for cover. I don’t think you just push people for sign up through you for the

Absolutely rude staff with lack of knowledge. I had to go there 4 times in order to get my blood test results claimed which were done 4 months back. Not even a single apology was made for the wastage of time or their poor service.

Very rude. Visited at the last hour of the day. Feel like they don't want to talk anymore. Very unprofessional.

The lady at the counter was very friendly and helpful. I'd gladly recommend this branch. Have a good one :)

Very helpful staff Gladly recommended

Staff don't respect customer.

Typical insurance company.