I find it generally annoying that the store only has one cash register. I went in yesterday around 12pm and the store was busy and there was a line up of people to be served. The man behind the counter was sitting down on his laptop and the poor girl was trying to answer questions of another person who was holding up the line while two other people (including myself) waited to be served. I’ve been in here a few times to grab some last minute items and 3/4 times I’ve come in the store has been very busy and only ever one person serving. Not to mention the absolute terrible layout of the store that makes customers feel claustrophobic and have no idea where to wait to be served. I can only imagine this store getting a lot busier with the community growing and soon will turn in to a pharmacy I’ll avoid if I have to wait five minutes to pay for a drink because who ever designed the store only managed to put 1 cash register in. Plus the store wouldn’t be able to fit more than 8 customers at a time! But on a brighter note, majority of the staff here are lovely. There’s a young blonde girl who has always been friendly and patient with me and my husband. I have only ever had an issue with one Turkish girl who seems very disinterested in her job and customers and speaks as though she is above serving us commoners.

STAY AWAY!!! This place is a joke and should not be allowed to be in business. They gave the wrong medication and then argue when you tell them. Medications are prescribed in different forms by doctors for a reason but they think they know better than your doctor and try to make you believe it is the same just to cover their tracks. They illegally leave unqualified people in charge of the pharmacy (specifically Thursday 26/05/2022 when the trainee who made the mistake told me there was no qualified pharmacist in the building at that time). Their prices are just ridiculous just for one example a medicine that cost $24.99 at several other pharmacies but this place charges $41.62 that is over 60% higher. Just look at other reviews they are rude, argue with customers and take no responsibility. I will be referring a complaint the pharmacy council NSW AHPRA the pharmacy board of Australia And the The NSW Health Care Complaints Commission. Don't take my word for it just look at the other 1 star reviews and how they respond to customers. They try to make you delete your review and go to their website. If you have problems here do not go to their website. Complain straight to the government bodies mentioned above. They need to be investigated before they really hurts someone.

I love the shop and I love the staff!!! From the pharmacists to pharmacy assistants who always go an extra mile to help you in any matter. They will phone around to find the medication or product that is actually not available at that moment at their store and they will never leave you without making sure you’ve got what you need. The friendly atmosphere makes you feel welcomed all the time when you are in. Obviously sometimes they are extremely busy but they always attend and ask politely if you will be able to wait a few minutes - if not, they even give you an alternative to deliver the goods to your place! I just want to mention the most important thing - they are very knowledgeable and the medical advice about the medication or conditions they are giving comes from their passion to help others. It is very important for people like me who suffers from a few chronic illnesses and sometimes needs not only dry info but this uplifting words that warms up your heart because you have this feeling that someone really cares. Thank you so much guys! You are the best!!! Alexandra

My misses and I went in the store and said hello to the female staff working at the counter and vice versa, so everything was going well at that time, until we started asking for more info and questions about the prescribed medicines that the doctor gave to her we just wanted to know the price deference between the generic and original, that’s when she started acting rude and arrogant then her male co-worker pharmacist joined in trying to back her up and raising his voice to us, me and my misses looked at each other was like “wtf” ? Why are they being so rude to us ? Don’t know if they were just having a bad day or not but they should learn to have more patience with customers and treat them with respect Also it wasn’t the first time that I experienced bad customer service from this store, but I just let it go and thought that they’re having a bad day, but this time I’ve had enough ! I’m never going to buy anything from that pharmacy ever ! even if I have to travel a bit further ! At least I’ll get better customer service !

Hi FYI This email is in relation to one puffer I bought which my doctor prescribed even after explaining that it doesn't work for me. When I received the puffer off you and I opened only the package and I found out it is the wrong puffer. I rang you guys straight away and I was asked to come to return it straight away.  As the package was slightly ripped I was told that this cannot be returned. As I was already wasn't feeling that well I chose not to argue and walked away.  I gave that review to show my disappointment. I can understand that you have return policy but let me advise you that the actual product itself is still sealed and it was only the package which was slightly ripped. It had my name on it anyways and you would sell it to another customer with new packaging but it disappointed me with the type of service I received.  It is not a cheap product to purchase and now is sitting in my home and no use to anyone. I still have the product if you want to have a look at it. Thank you

Bad customer service from the guy who was preparing my prescription around 3pm. The pharmacist was courteous and friendly but the young guys who were taking payment, no courtesy, no thank you and just cold unfriendly attitude, rude tone when responding like he was doing me a favour. They know how to be friendly because between themselves they were laughing and joking but when it comes to serving customers they have a different attitude. This is not the first time have experienced this many times now. They are taking advantage of the fact they are right next to the medical center. I will now consider going to the pharmacy in the woolies shopping center. The people there are way way more friendly. The medical center needs to pull up the franchisee of this pharmacy and ask them why they are consistently getting poor customer reviews. Can't be hard serving patients with medication and be more professional and courteous in the process- is that too much to ask for

Convenient but very expensive. Purchased antibiotics from PNW toongabie was 7.99 same antibiotics (yes, generic brand) is 17.99 here. I don't mind paying extra for convenience but this is ripoff. I ended up buying same medicine from chemist near Schofields Woolworths for $10. ********* Reply to Owner’s comment: I hope you are not confusing me with other customers. Pharmacist(Female) on 24 March around 11:15 am first told me that price would be $17.99 when I told her that I bought it for $7.99 from Toongabbie PNW, she said she can give it to me for $13. So I gracefully walk away from the shop. If they would have offered me for $10 I would have happily bought it as I understand the difference between buying a bottle of milk from Supermarket and Service station. Anyway, I am a frequent visitor to the medical centre next door so I’ll test the water again.

Rude staffs. Once I give the prescription and the guy starts to prepare the medications and I start byuing the off the shelf products, the guys does not like piling up his desk.. I dont undetstand why.. He told me to hold on with buying till the end.. I think he is still learning how to bill.. At the end lf the purchase i asked if i can take a photo of the prescriptions so to verify if i got the right medication not trusting the guy coz he seems incapable of multi-tasking , the lady said the prescriptions are for them and i cannot take a photo.. Really?? Dont they realise those prescriptions came from me.. And wait times are ridiculous.. The medications are not like liquids so to mix up the right quantity.. Its just boxes of tablets.. I dont mind travelling a bit further to another pharmacy.. Not goin to medicines r us., Marsden Park again.

Every time I go there with a prescription they suggest me a generic brand saying it is cheaper. So recently when I visited I asked for the price difference between the prescribed brand and the generic. The two ladies at the counter started talking to each other like they were hiding something and then they said sorry we do not have the generic alternative and we will give you the branded. When I asked for the price difference again she said they do not even sell the generic version of the medicine I asked. Couple of weeks earlier I was sold 1 surgical mask for 10$ 5 for $50) and 2 days later they were selling 5 for $20. Thesanitisers they were selling are each 35$. The same santiser was being sold online for $19 by another retailer. They clearly only care about their business and not the customer. I am never going to this place again.

Today I went in to get some rapid antigen tests for my sick partner, as i went around all morning and everyone was sold out, normally $10 everywhere else. But this chemist thinks that charging $20 for each single test is ok. Even after being on the news for charging $25 for single tests that have been taken from 5 packs. I thought, maybe they learnt their lesson. Haha, nope. I know how much these tests are at wholesale prices due to my work, I bet this chemist is making atleast 40% profit on each individual test. When i asked what was the price, i noticed 5 boxes of them behind her, and more to the side , each box with 100 tests in them, as one box was open on top. This chemist has always been a rip off but this takes the cake.

I wish I could give them 0 star instead of 1. The Price difference between other local pharmacy is very high. For example, a prescription medication cost me $35 in this store the same medication in terry white $26 and in chemist warehouse $14. Everything are expensive in this store whether it is prescription or behind the counter medicine. They are doing monopoly business by opening the shop next to the medical centre. The customer service is very rude specially with the kids, I had bad experience with the chemist who was on duty on most of the days(bold headed guy). He is rude when he talks to the customers. I will not recommended anyone to visit this store unless you cannot visit any other store from the local area.

As suggested in Reviews, I found staff very rude. The medicines are roughly around 30 to 40% higher than in any other pharmacy. I asked the pharmist to match price with chemist warehouse. They said no as they love to rip off customers with high prices. Its a typical metalility which is common in under developed countries where the hospitals have their own pharmacy and they take undue advantage from patients in hospital by having a high markup on the products. All people reading this review, please do cross check price with chemist warehouse. We are already struggling through COVID so we don't want to waste our hard earning money with these guys.

STRICTLY AVOID THIS PHARMACY I had bought 5 boxes of insulin injections (optisulin) for my father after consulting with a pharmacist in this pharmacy (looked like a student) that they r safe to take them to overseas after 2 months. But when I checked, that was not to be true. These medicines become ineffective during air travel. So when I went to return 3 out 5 boxes the staff rudely shunned me away. Even though, it was not my fault, I would lose 120$ for the inaccurate information provided by the pharmacist on that day and even though I was told it can be kept outside for 40 days, they did NOT take them back. Absolutely hopeless.

Giving one star just because there needs to a star..this place deserve 0 star...staff is rude, unprofessional and highly unethical. Haven't seen any pharmacy in Sydney with this bad customer service. Purchased a nasal spray for my mum at 8.30pm. she used it in the morning and the bottle was leaky. Took it to the pharmacy and the so called 'manager' there blamed it on the elderly parents that they broke it...as if they are children and refused to exchange it. And she was so rude and spoke without any human manners let alone professionalism. Stay away from this place ...better drive another 5-10mins and find another pharmacy

Literally left in tears. Never felt so judged before in a medical setting. I was made to feel so uncomfortable and it really caught me off guard because I didn’t expect to be belittled and judged. The young girl who served me smirked as she explained she couldn’t fill my script for weight loss (which obviously I expect it couldn’t be filled due to demand) but it was the smirking and body language I observed that really offended me and was totally unprofessional. Every time I go to this pharmacist I have a TERRIBLE experience. I am literally NEVER coming back here again. I’ll take my money elsewhere.

Gladys ( I apologise if I am spelling your name wrong) was extremely helpful when we were in a time sensitive situation. She was extremely friendly no matter how many times I called and she went above and beyond to ensure we received the best service possible. I cannot speak for other staff but she was amazing. There was plenty of parking and being open till 10pm was a huge plus after using the after-hours doctors service. This allowed us to not have to go hospital and were able to take care of the reaction at home. A special Thank you to Gladys! She is a huge asset to this pharmacy and industry!

Absolutely some of the poorest service I have received. Bald headed pharmacist was arrogant and rude, I have had nothing but continued issues when ordering my scripts through here. Tonight however was the last straw for me as the pharmacist on duty was unable to locate an email sent twice 40 minutes prior to my arrival. This is now the fourth time this has happened attending this chemist and each time the same bald headed pharmacist has gone above and beyond to prove he lacks people skills and is one of the most arrogant and smug staff that I have ever had the displeasure of being served by.

The staff is really nice. Michael is a really good pharmacist. He is very knowledge regarding the prescription and always is very clear when explaining the indications. Always willing to help and really nice to my two kids when we go to the pharmacy. He always shows interest in giving good advice not only with prescription medication but also with other products such as baby and kids products. He advice on a Shampoo for our kids and it has been the best advice. We are so happy to go there for our prescription and other needs.

Yesterday I had my surgery done and was very disappointed as I couldn’t make it to the medical centre on time to change my dressing.Ingy who was on duty in the pharmacy at that time not even helped me pick up the right things for changing my dressing but in the end also helped me by changing my dressing in a very professional way.This is definitely one of an added feature in one of the best pharmacies that they have one of the best and highly qualified staff!Thank u Ingy and the whole team of Medicines R Us Marsden park!!

If I can give them 0 If I would so rude and disrespectful absolutely disgusting customer service never will go again I took my prescription out Price is so high from the other pharmacies But that’s not the issue I don’t really care about the prices but the customer service was absolutely unfair The owner his self is so rude and if the boss is rude what do you expect from the workers Not recommended at all this pharmacy if you want to respect yourself do not go to this pharmacy Rude disrespect and so disgusting

Visited last night, great service, very informative, got all needed products from my list quickly and efficiently with the extensive help of friendly staff. Prices are fair, taking into account they are not giant chain pharmacy (as the businesswoman myself I can realize the struggle with the “big guns” that can negotiate themselves lower prices for the same products). Very convenient, good range of choice - especially with supplements and skin care. Definitely recommend. Definitely will visit again. Alicja

I was blown away by the amazing service I received when I visited this pharmacy around 7pm 25/12/22. Being one of the very few pharmacies open on a P/H and despite being busy, the 2 pharmacists on duty went above and beyond the usual to assist me. They were both professional, knowledgeable, friendly and empathetic which equals OUTSTANDING customer service in my book. Highly commendable. The robotic dispensing feature they have there is also a plus To the team at Marsden Park : Thankyou!

If no stars was an option that’s what I would give this pharmacy. The lack of empathy and professionalism was shocking. The pharmacist wouldn’t even get up to talk to me, instead relaying messages through the sweet cashier while he just sat on a chair talking to a friend. If opening hours are until 10pm, there needs to be staff who are willing to help until closing time. It became very clear to me as to why the majority of there ratings are one star. Would never go back!

There is a male employee and his behavior is very arrogant and intimidating. I presume he is the owner of the business, at least that’s what I felt from his behavior. Because of him, we now drive further down the road to purchase medicines. Customer service is important when running a business like this. If someone is visiting the pharmacy, he/she must be going through some difficulties. However, the behavior and attitude this guy posses would not help anyone.

Pharmasist was rude and aarogant i dont know the name problaly asian lady. My daughter eardrum raptured and dr said give her panadol and i run to pharmacy and ask lady to please its emergency and i have to leave for children hospital for furthure check daughter have to take this asap to ease pain but she was so rude and force me to stay in queue. I would not buy anything from this kind of business they dont have any sympathy for emergecy for little toddler.

Paid 25$ for each test, we were a group of 7 people travelling to Qld and had to get the rat test done, paid whooping 175$ for 7 tests, totally Unprofessional, complained to Accc, called The staff before lodging a complaint but the staff is least bothered about it and they hung up The owner mentioned that they would never sell Rat for that price and claimed mine as the fake review, hence left with no choice and had to Upload the bill to prove it

Not one to ever post reviews but wow… I walked in to go and get a script today and quickly turned away as soon as I seen how messy and dirty the work station is behind the desks! There are papers, baskets, and clutter everywhere. It is quite disgusting when you think about it. Pharmacy’s are supposed to be clean and organised spaces and this place looks like a ‘tip’. Will not be going back again. Management should get on top of this!

Fine if you know what you need, one of there pharmacist could provide advise for a child with a runny nose other than take him to the doctor. Please advise on the protocol that suggests the only advise for a runny nose is see a doctor? Why do you hire someone with 5-7 Yrs of higher education pharmaceutical knowledge to have them provide irrelevant advise. The doctor confirmed that the pharmacist should have been able to advise this.

I have to say that the gentleman who operated the chemist was an angel. He helped my daughter get into the medical centre (as it was late) and then waited and kept the chemist opened until my daughter was out from the doctor so that he could get her the antibiotics required. The person helped my daughter so much I am extremely greatful. Could not recommend their services enough as they really do care about people!!!!!! Thankyou

The guy at the pharmacy is so rude! Every time I go to get a prescription medication he asks 100 questions and loudly aswell. Maybe it’s a personal medication I’m not comfortable with talking to him about? I can’t stand him. The doctor has clearly given me the prescription and has given me instructions so I don’t know why the pharmacist needs to contribute his unecessary questions and comments

Inconsiderable and rude staff and yes price is too high comparable to other pharmacies. Won't bother to go back again. They are just making money and nothing like customer service specially in medical field we expect these professionals to be more helpful and compassionate but not in their case. Sorry it won't make any difference to you guys but you lost one customer.

The arrogance of this place is astounding!! I have no idea how this chemist can still be in business. I walked into this place and had to go find someone to ask them a question and when I did they were just rude!! So I just walked out again. NEVER going back there again....well just look at their reviews!! I will be going to the Choice Pharmacy Greenway in future!!

Staff should limit asking publicly humiliating or embarrassing medical questions which should be reserved for a patient to doctors privilege and privacy in a GP office. Furthermore, staff should not provide contravening instructions to doctors directions because the family doctor considers the full patient profile. But thanks for being open till late.

Chemist is located right next to medical centre and is therefore very convenient. The store itself is quite small and so there is limited range of stock compared to other chemists. However the main necessities is there and that is what is important. It is directly linked to the medical centre and so it is efficient to go to this place

I just wish to say a very big thank you to staff and pharmacist of Medicines R Us Our Medical Chemist - Marsden Park for kindly facilitating my request with dedication to hire a Sleep Apnea machine. I had a very friendly and wonderful experience. Amazing staff, extremely kind, patient and helpful. They provided Service with Smile.

Christmas Day and my son came down with a stomach bug, his stomach was in pain from all the vomiting, literally the only thing open was Medicines R Us. I was able to order through door dash and get what he needed to settle his stomach. This place literally saved my life so can’t recommend them enough for that reason …

Not happy with this place at all,Everytime I need antibiotics they answer always saying that they only have the original brands $18.. full price. All chemist is out of stock that's what they're saying.. but they're wrong! I went to different chemist I paid less than $6. Will never go back to this chemist ever again.

Just wanted to share my appreciation for the knowledgeable and customer friendly staff at Medicine R Us Marsden Park Pharmacy. Gave clarity to any questions I had while providing decent prices. Definitely would recommend to family and friends as staff are working hard and friendly despite these trying times.

I have visited this pharmacy many times, and the team are polite and friendly. They really take the time to answer my questions and help me feel better. Wide range of products, plenty of stock, and a very modern look! Very conveniently located next to a medical centre with other shops and facilities nearby.

Thank god, we now have a reputed pharmacy in Elara, I am also one of the victim of their rat test kit, paid 25$ for 1 test, bought 3 and had to pay 75$, total rip off from customer, I also noticed the prices are higher here compared to other places, never buying anything from this pharmacy again

Disgusting customer service. Have been consistently lied to by the pharmacists here. And just got treated rudely (again) by Daniel. Avoid this pharmacy. They treat you like garbage and leave out information that you ask for that is vital for your health. Have pulled all of my scripts from here

Rude staff. The guy don't even bother to tell you that he is giving the medicine from different manufacturer until we get back enquiring why it is different. Am sure it's not racism and they were extremely rude to others around too. Now I understood why the revirws are so bad

I had a fantastic experience at this pharmacy. The staff were friendly and knowledgeable, and provided exceptional customer service. The store was well-stocked and clean, making it easy to find what I needed. I highly recommend this pharmacy for all your pharmaceutical needs.

Very bad customer service. They do not provide any syringe with kids medication specially with amoxicillin and when you ask them they said 50cents for the syringe. Whereas all the other pharmacies provide a syringe with amoxicillin. Very poor service.

$25 for a Covid RAT kit? Even if you did have to source RAT kits at a higher wholesale price, breaking them up and selling each individual for $25 is still a whole level of price gouging. There's no excuse for doing this during these difficult times.

Pharmacist refused to serve us before closing time (no dramas) but as we were leaving we witnessed 2 seperate customers coming in and being served by the same man. Better value for money at Choice pharmacy down the road anyway.

Very bad in managing customers. Patients are standing randomly across the Script-in section not knowing who was waiting first to place their script in. Proper “wait here”sign doesn’t hurt to be displayed. It’s very annoying

Worst customer service I have ever had in any chemist/Pharmacy. Unhelpful, impolite and lack of product knowledge and the pharmacist on duty was unwilling to assist in any way. Definitely will never go back here.

The staff at Marsden Park Medicines R Us, always go above and beyond for their customers. No matter how big or small the issues the staff always make time to research and answers customers concerns and questions.

Absolutely amazing! Any time I need anything, this is the first place I always go. The staff are all super friendly and are always helpful. If anyone is in the area, go here, it's the absolute best pharmacy!

Appreciate that they open til late and good location but very bad customer service. Looking forward to retrain their staff specially in dealing with customers. This baldie gayish guy tonight is just so rude.

Muhammad was extremely kind and helpful. He went above and beyond to help me get my scripts filled. Hands down the best customer service I've ever had from a pharmacist, an excellent healthcare professional.

Stay away, this place is a lot more expensive then the chemist down the road, I mentioned the high price last night and the owner did not believe me and didn't care. Shop is extremely tiny. Go elsewhere.

Good customer service. I had a query about kids paracetamol and the staff was very helpful. Open till late which is good to get emergency medicines on the go. Small store but has essentials stocked.

Michael is very nice, kind and with good customer service. He always check very careful the prescription and explain the indications very clear. Always willing to help and gives good advice.

Always get a great service from Michael and Gladys, they are the best pharmacists, very helpful and offer useful advices when needed. Customer service is excellent too. Highly recommend!

Price gouging and rude, breaking up rapid tests and asking $26 each, go to ask a staff member a question they keep walking and say i haven’t clocked on yet seriously what a joke

I like the hours it's open and it's conveniently located. Unfortunately my husband and i have found the staff a bit rude and lack basic customer service on numerous occasions.

Staff at this branch are very friendly , helpful & if prescriptions not in stock will ring around to find it and have delivered ASAP Shop however is too small Needs more space

Thank you for going above and beyond for us. The store was just at closing time and my husband desperately needed Ventolin. We appreciate you arranging a home delivery!!!

Please please avoid at any cost. They are charging too much amoxicillin they charged $19.90 full price where as the other charges less than $7. Please avoid if you can.

Might be convenient but the medicines are so expensive here. Like for my asthma preventer, it costs almost $70 but in other chemists it only costs $43. :(

Great customer service especially from an employee named Adrian who helped me with which products to buy for my eczema (It was a coal tar shampoo).

The two girls serving me would rather talk about the guy they work with than serving sick people with needs. Good job girls, worry about yourself.

Updating my review because I am extremely impressed with the positive change in their customer service skills. Thank you! Appreciate it …

Bad service. Chemist is rude and unprofessional and thinks he knows more than doctors. Refuses to fill prescriptions. Do not recommend.

Good prices. Owners are both real pharmacists, looking after peoples needs not just salespeople. He also looks a lot like Usher.

The pharmacist was very helpful and polite . He went above and beyond for my partner who was sick in the car . Highly recommend

It's the best chemist. Amazing customer service specially Michael he's the best my daughter loves him sooooo much.

Not my local chemist, but processed a prescription for me really quickly - didn't haven't to wait long at all!

Too expensive compared to the other pharmacies, The pharmacist George Saad, was un friendly. Don’t recommend

Customer service needs to be improved on. Besides this they are ok, a bit small though so not much in stock.

I called the pharmacy and only had a few questions and was on hold for half an hour , ridiculous service

Order uber though them and half the stuff was missing and tried to call them and they kept hanging up

I found staff very rude. The medicines are roughly around 30% higher than in any other pharmacy.

Went there few days ago, good variety and friendly staff helped out getting my items. Thank you

They are friendly and experienced. Gentlemen suggested me how to use nasal spray properly.

Good to know that there's a pharmacy close to me is open til 10pm.. but quite expensive

Friendly staff, clean and tidy. opening till late hours makes very good and handy.

Staff there are nice and friendly and are very knowledgeable with their products.

These guys are printing money prices are really expensive compared to the others

Very bad experience not only one time.Rude staffs and terrible customer service.

Went on Christmas Eve. Quick friendly service. Well stocked and open until 10

Stay away!!! Same medication but much higher price than chemist warehouse!

Insane prices of medicines. Never ever getting trapped there again

The place is generally quiet but awesome that it's open till late.

Amazing pharmacist who went above and beyond for my family

Always fantastic and very helpful when I see them!

Over priced, avoid if it’s not urgent.

Friendly staff, fast dispensing