6817 Southpoint Pkwy Suite 604, Jacksonville, FL 32216
Metropolitan Insurance Services is a Auto insurance agency located at 6817 Southpoint Pkwy Suite 604, Jacksonville, FL 32216. It has received 16 reviews with an average rating of 3.2 stars.
The address of Metropolitan Insurance Services: 6817 Southpoint Pkwy Suite 604, Jacksonville, FL 32216
Metropolitan Insurance Services has 3.2 stars from 16 reviews
Auto insurance agency
"Worst customer service ever"
"This office has the worst customer service"
"I just got this insurance 8-28-2018 and the policy has been incorrect since day 1! The service is horrible and the supposedly Supervisor will not come to the phone! I will continue to complain until my policy is as I requested"
"I called to get a quote for my fiance he asked why she is not doing it i told Chris she is also shopping around on another call before i could say here she is he hung up on me I called back he didnt pick up you should be more patient Chris before you hang up on someone"
"I spoke with Mailyn and I was very impressed"
Worst customer service ever. Double charge of $895.00 twice in the same month. Policy change without my consent, used a finance company out of miami ( standard premium finance ) wich i specifically asked NOT to use, made payments to the agent in charge of my policy ((((Debbie Ford))))) on time and payments were delayed to the insurance company (Progressive) on numerous times causing the policy to be in need of reinstatement and finally after several times cancelled by progressive for non-payment. IF YOU NEED A COMMERCIAL POLICY STAY THE HELL AWAY FROM THESE PEOPLE.
This office has the worst customer service. from the receptionist ( Susel) ( Denise) to the manager ( Maria). When they go to sell you they treat you very well. Then when you need something urgent they hide. Nobody shows his face. They sell you a service they don't have. And they accommodate the certificates at your convenience. A lot of time is wasted trying to get a certificate well done. They should improve if they want to have constant customers. But I see that they are not professionals in what they do.
I just got this insurance 8-28-2018 and the policy has been incorrect since day 1! The service is horrible and the supposedly Supervisor will not come to the phone! I will continue to complain until my policy is as I requested. This is untrustworthy actions!!! If I could submit this without a star I would!!!! Horrible Horrible untrusting service!!!!!!
I called to get a quote for my fiance he asked why she is not doing it i told Chris she is also shopping around on another call before i could say here she is he hung up on me I called back he didnt pick up you should be more patient Chris before you hang up on someone.
I spoke with Mailyn and I was very impressed. Not only was she friendly and extremely helpful in providing excellent service, but she was also very diligent with her work and you can tell she did it with a smile on her face. Great staff especially Mailyn!
This team is Awesome. They will work hard to get insurance for you. They understand the need of everybody and help you as much as they can.
Receptionist put me in hold for 20 minutes while waiting for Marie Aguilar. Bad customer service.
Excelente..!
