Awful service. They will try to force you to take more expensive cars or else you have to wait for an undetermined number of hours or days until they have the car that you reserved. Rude and very disrespectful personnel. Stay away from them. It may appear initially that their prices are competitive but they aren’t at the end.

RUN> Literately the biggest SCAM ever. DO NOT RENT FROM THEM. STAY AWAY. My $98 car rental through Travelocity ended up CHARGING me an additional $143 for insurance, $500 for ??, and $105 for tolls>>> I HAD TO CANCEL MY CARD. So much for visiting Miami Florida... MOST the reviews that are BAD, are EXACTLY what I experienced.

Ive rented with Mex several times, it has always been a nice experience. The staff is friendly and almost everyone speaks Spanish they offer the best deals and are flexible. The cars were always in great conditions, I really liked the Nissan Kicks I got from them once on a long 3 or 4 week leasing.

Thieves the company rent a car and them are low life thieves i am sure that everyone agrees with me looks like i am not the only one i paid almost 3 times as much as agreed and I returned the car in a better state than they haded it to me never go to this as an option and yes they must go to jail

This should not be a business. 8:45pm and no one is here to help with my reservation and their hours are clearly written that they close at 11:00pm. Absolutely disgusted with this place. Wasted 50 dollars going back and forth with Uber. I hope they get shut down

NEVER RENT A CAR FROM THEM! I am writing a review on both of their San Diego pages because this company is a complete scam. Just please stay away - hoping they get no business and close! We returned our car on time, but it was before hours,

I couldn't see where I was able to edit my review so I'm leaving another one. It actually should have had four stars mainly because of the people behind the counter that were helping me both when I got the car and when I dropped it off. The

They don't pick us up from the airport. We were there for 30 minutes, we dialed 4 times and we couldn't get them to pick us up. We finally found them after a police officer told us where they were and it was because they didn't explain well

Bait and switch. They will advertise low prices on car rental websites then claim they don't have the car you reserved, only larger more expensive cars. Also, they don't honor the rental websites insurance and will try to charge you double

I rented a car from 11/25 - 12/02, I made the reservation in advance through their website (not third parties), the truth is I was with some uncertainty due to all the reviews I read, but my experience was more than good, I had separated a

Excellent service! Azucena, the girl in the front desk was really kind, the process of picking up the car and giving it back is really simple. Please be aware that you should hire the insurance (if you don't have one that covers you in the

They did not recognize the insurance that I paid for from the reservation, they were forcing me to buy the insurance for the second time and after I accepted everything they wanted to deceive me with a small car and not the medium SUV that

The worst thing, booked through Expedia, upon arrival, apart from an uneducated and rude person, says that there are no more cars, that we have to call Expedia to cancel it. I do it, and when it's done, another person arrives and rents him

I should have known how bad this place was when I rented from here. I went against the review and did it anyway because I was swayed by the price but don’t let the price fool you. They force you into getting insurance even though my credit

I have never had a worse experience with customer service. We didn’t realize the car we rented wasn’t allowed to cross the border until we were at the customer service counter. We said apologies, we will adjust our plans. We had planned on

I had a reservation and it turns out that they didn't have cars in my segment and if I wanted a better one I had to pay almost double. Furthermore, the reservation was 1,500mxp on the site and upon arriving with insurance I had to pay more

Just like almost every other reviewer has said, this company is a complete scam. I read the contract very carefully before booking which says I can use my own insurance. I brought in a copy of my insurance and the customer service rep said

MexRentACar at Puerto Vallarta airport location. As per my Car Hire Voucher, which I received after prepaying for the rental online, "Third Party Liability Protection" insurance was included, and I had a letter from my credit card company,

Rip off, stay away. I booked an economy car when I went to pick it up, I was told they did not have any cars on the lot, only a 7 passenger SUV. They said I would have to pay 3x more than I had paid for the reservation in order to get the

Booked on Priceline. No fees were disclosed. At the counter, Carmen said I had to pay the Loss Damage Waiver fee of $17 per day, or not rent a car while aggressively sliding my credit card and license back at me. She had me initial things

They charge $25 per day for an insurance, but they don’t mention it at the reservation of course. I wanted to change company at the last minute but I didn’t have anymore time. When I return the car, nobody was there. I just left they key,

The absolute worst company!!! A complete scam! Don't rent from here. Not only did I pre pay for car rental, but insurance through expedia. When arriving they wanted me to pay an additional fee.... the same cost of the rental ontop of the

I rented a car through Expedia to pick up here. But mex car rental didn't honor the insurance purchased through expedia. After time of going back and forth. Mex said time has lapsed and my rental was cancel. I asked for another car, they

I had excellent service, make your reservation early because they sell out. I ordered the surprise car and if they surprised me, I got a Kona Hyundai. It is an SUV with very good technology and is fuel efficient, super comfortable, they

And if I could give it zero stars I did. Bad experience. Pure deception. They offer incomplete prices online and when picking up the car, they charge for more things that they did not specify at first. The service is horrible from their

FRAUD, ALERT, AVOID RENT AT MEX RENT A CAR at CBX San Diego! The worst experience in my entire life renting cars, a blonde woman (with a bottle) named Cristina, behaved in an arrogant manner and always looked for a way to complicate the

Rent with caution. People At the counters are nice. I did not like that i was not warned that i did not have a spare tire. I ended up getting a flat tire where I was stranded. I called up the agency to tell them that they did not have a

Completely fraudulent company. They do not honor the cost of the reservation when you get to the counter. They said I had to purchase insurance that is listed as 100% optional on the website or they would not rent me the car. Extremely

Never again. Absolutely the worst customer service I’ve ever had the misfortune of experiencing. I rented the car through Rentalcars.com, total of $200 for 5 days, I thought this would be the only charge. I waited in line behind THREE

Avoid renting a car from this company and falling in with rude people who do not honor what you hire. The rude and pushy agent declined and would not give us the car. I had contracted full protection through Expedía and they wanted to

Never rent from this place even if their rate is the lowest. They are scam artists. I wish I could rate them lower. They pull you in and say we don’t have your car and you need to pay 3 times more. Someone with time needs to sue them.

Negative stars if possible. We reserved a rental car with Mex Rent A Car in San Diego via Kayak and Priceline. I was hesitant to prepay but whatever, just went with it b/c I know rental cars are hard to come by with shortages and it

Scam alert. Stay away! They overcharged my card by applying some internal exchange rate that is not correct. They quoted me in dollars and ended up charging me 15% more than what was on the quote. When I contested they said that I

Worst car rental company ever, deserve a zero rating, avoid at all cost. I went fount my rental booking cancelled, the customer service lady said they don't have any cars to rent (while there were many cars outside), then other

I had a good experience with mex rent a car. The clerk that helped me was respectful and honest and they had cheap rates. Be aware the the rental may have limited miles. I was ok with their terms and was happy with my rental.

I made a reservation in a hurry and used it. Insurance cost is almost the same as rent. There were two women, but there was no detailed explanation about insurance. Expensive compared to other companies.

Good customer servic, but that Nissan Sidekick we rented is an awful vehicle! The cars performance is the worse. Would definitely do business with them again but I'll definitely skip that Nissan Sidekick

Awful service . We showed up to get our car and they said they did not have any available And to return in 4 hours . Would not let me cancel the reservation. Tried calling and no one answers

AVOID AT ALL COSTS! Worst car rental and customer service, this guy named Daniel has the worst attitude and is super rude. I was traveling from Mexico to San Diego CBX, the car

DO NOT USE THEM! Reserved a car at the San Diego Airport and they refused to send a shuttle bus to pick me up. Hung the phone up on me multiple times. When I tried to pick up

We rented a van for 7 people, the unit was in excellent physical and mechanical condition as well as impeccable cleanliness.

Great cars and good customer service, I’m always recommend this car rental to everyone who’s coming from México via CBX.

Attend to rent a car costumer service horrible and no car available I will never return to this place

They could expedite the rental process, if there are 3 or 4 people in line it takes forever

Please avoid this place! They tried to scam me into buying insurance I already paid for.

THEY CLOSE AT 3 NOT WHAT THW WEBSITE SAYS

just the worst experiences renting a Car

Good car, good prices, good value

Worst service ever!

Horrible wait time.