WONDERFUL customer service!! After a few horrible customer service experiences at another location, I planned on never purchasing from Michael Hill again. After visiting Mapleview and speaking with Matt, I definitely plan on purchasing mine and my fiances wedding band here and probably other jewelry as well! Very happy! Thanks Matt!

We were at the Maple view Mall location in Burlington, Ontario. We dealt with Deanna at this location. Deanna was excellent and showed us options with absolutely no pressure to buy. She presented us with our warranty options which we actually did end up purchasing. I would not hesitate to shop here again.

Pina had the absolute best customer service! I came in with my girlfriend, and she made it the smoothest experience while we were looking at rings. They have a great selection of quality items, and the store is very clean. Extremely knowledgeable and professional, I'd recommend everyone goes to see her.

I went into Micheal Hills to fix my chain. I was greeted very politely by April. She was very patient and helped me go through my options to fix it. She alongside another employee were able to adjust a purchased piece and fix it for me. I was very happy with my experience here thanks to April!

Amazing customer service. Your budget and product needs are met with such kind and supportive staff. I was happy to have Lisa help me through the process of picking out a perfect piece. Quality in the products and customer service is why I’m giving Micheal Hill Mapleview a 5 star.

Had a wonderful customer service experience at this location over the weekend. I went with a friend who was looking for the perfect engagement ring and they were so helpful and patient and showed us every ring and explained the process without being judgey or condescending.

Always come here for gifts for my wife.....always love dealing with Lisa kuwarga, she makes our experience shopping here more exciting....very polite, friendly and spreads positive energy to us...we are very grateful for her assisting us each time we visit

I am doing Christmas shopping and went to Michael Hill at Mapleview mall dealt with a lady named Kim. She was pushy and rude to deal with and I did not buy anything went to your competitor and spent $2000. Sorry for your loss but Kim was rude. Went to

My wife had been getting her engagement ring cleaned at this store for 3 years without issue. Today they refused unless she provided a special “PCP” number, which we have never been asked for or carry around with us. They also couldn’t find

September 2022, I was in the Mapleview Mall and walked into Michael Hill to say 'Hello' to the girls since I have purchased my jewellery at this location. The Women working there are lovely. They are attentive, kind and extremely helpful. I

Got 2 rings and a nice bracelet from here, just want to say how good Jaz was here. She was absolutely amazing, to the owner of the store, give this woman a raise, she made my day, I’m going through a really hard time recently and she made

Rude and ill mannered staff( Chubby white girl and the other staff too). I was checking out necklaces at this store. This girl was standing idle. Had absolutely no customers but she did not have the basic courtesy to greet me. I wanted to

If I could give this location 0 stars I would. I was lied to by both Madhu one of the saleswomen and the manager Matt. I was given the lifetime warranty I requested on all the rings purchased. To keep price down and make a sale Madhu lied

My boyfriend purchased a ring in June this year. Yesterday I noticed the center diamond fell out. Went into the store with my receipt wanted it replaced or sent out to be replaced. Was told I would have to replace the diamond. There is no

I found my engagement ring here! I always have a positive experience at this location, the people that work here always go above and beyond for their guests. No matter how many people they interact with, they always remember you and make

Went to this location Feb. 17, 2023 to get my wife’s engagement ring and wedding band repaired under warranty. Jaz is amazing and should be the poster child of this location. Even though they were a bit busy with customers it didn’t feel

Cody Maves is the reason my fiance and I keep shopping at Michael Hill. He goes above and beyond for us on a regular basis to match our needs. Any store Cody has been at we always make sure that we make the drive to see him specifically.

Update - Just find out that Michael Hill couldn’t care less about Google reviews. The same sales attendant is referred several times in previous low rated reviews as old as 3 years and she still works there. Bad vibe! Avoid this store or

I am writing on behalf of a very good friend of mine. We don't know who she spoke to but she called Thursday December 15th at 7:20pm. Whoever we spoke to was unbelievably rude. We were trying to do a return for a tennis bracelet that was

My Fiancé and I were at the Mapleview location around 5:00pm today. We were looking for wedding bands and the women there were so dismissive and rude. When we asked for a card they said no, and we should just come back later. Not sure if

My fiancé and I came by to look at wedding bands after already purchasing our engagement ring at another Micheal Hill location and had a lovely experience but here it was not the case at all. The staff were cold and rude with us when we

Considering this is a jewellery store, you'd think that the sales personnel would be more personable and professional. My partner experienced unsatisfactory service while purchasing an engagement ring (no courtesy or regard for people's

I had a wondrous experience here at Michael Hill, Maple view. Normally I am very apprehensive to walk into any jewelry store cause it's not my cup of tea. But I was determined to surprise my wife with diamonds as an anniversary gift.

Deanna is amazing! I always come in to see her for all my inspections on my rings and will ask for her when wanting to make a purchase. She goes above and beyond and her customer service is on point! She is knowledgeable on products,

Having read some of the other reviews I was a little confused as to whether this was the correct location. My girlfriend and I were at mapleview this evening and decided to stop off at Michael Hill just to have a look at a bunch of

Husband went here to get me a gift, and I feel so bad for him - he was waiting patiently at the front of the line and the staff let in two women (who just walked in) before him, even after looking at him directly - TWICE.

The worst shopping experience ever one can get is with you guys, pathetic and shameful If I ever have to give an example of the worst customer service I would ask the person to reach out to your customer care team..

Really great shopping here! The salesperson Deanna was AMAZING!!! She was very patient and knowledgeable, made it very easy to find what I was looking for! I will continue to shop at this location in the future.

Ring broke after 2 years. Had insurance, but after an hour of waiting they claim they're incapable of navigating their own system to find it. Incredibly unimpressed with the quality and customer service. Avoid.

Very bad customer service at maple view micheal hill they have very rude staff one of the lady i had worst experience with her At first she said its 10% off when you use micheal hill card when i order ring

Had a truly disappointing experience here and will never return. Luckily I had great support from the Burlington mall location. Would highly recommend going to that location and avoiding this one.

My experience with Lisa and her team at MH Mapleview was amazing! They quickly resolved our issue and went above and beyond from start to finish, making sure we felt well taken care of.

The sales lady was so rude to one of the customer. She literally told the woman "I don't think you can afford that" without giving the price or even let the customer see the jewellery.

Carol and April were very helpful. We didn't close a deal so far but they really made us comfortable. I'd say it's a good experience for those looking for engagement rings.

Avoid Michael hill! The jewellery is horrible my husband just bought me earrings and spend over $1,000! I have cheaper earrings and they don’t even look like that…

Such a Good place to shop great deal, Great customer service if you go please shop with Deanna such an amazing person full of positive energy and excitement.

My bought me the Michael Hill engagement ring with the in layed pink shappire at the BURLINGTON,ONT Mapleview mall store. When he proposed it was beautiful.

I had an amazing and wholesome experience here at Michael Hill, Mapleview. I normally am anxious going into jewellery store, afraid of the judgements (ex.

Diana at Mapleview mall was so sweet and nice! She took very good care of me and my experience was amazing because of her! Thank you Diana!! :))

If I could give this store a zero, I’m would. Disappointment after disappointment. Please go elsewhere to spend your money.

Sales people were great! It's a small store, so with COVID restrictions there is an increased wait time (to be expected).

Exceptional customer service--Cody the manager is great to deal with definitely recommend him for all you needs!!!!!

Dropped by for a modest purchase and was treated like I made a significant purchase. Appreciate the service & care!

Got my wedding ring here and get tons of compliments on it. Sparkes galore. Obviously great quality diamonds

April and Chloe were very friendly and informant. Overall added to the experience which was great overall

I went in with my wife to exchange a gift I had purchased from Michael Hill that was defective.

Lisa KH was extremely helpful with a necklace for my girlfriend. She’s an expert on jewellery!

Discriminatory staff. Very bad experience. Will not recommend to anyone. Staff was very rude.

BUYER BEWARE. Two horrible customer service experiences at this location in a row.

Bought an engagement ring and bands here. Matt was really helpful and informative.