If I could give the office staff a negative five I would. The work for my crown began over three months ago. The office staff failed to follow up with the endodontist that they had referred me to complete my root canal prolonging the process by two months. On the morning that I was scheduled for my temporary crown I burned the tip of my tongue drinking coffee. At my appointment the dental assistant who prepared the temporary crown unnecessarily pricked the tip of my tongue three times with the tooth cleaning pick causing extreme pain. (When I asked her not to do that today she disappeared.) Fast forward to my appointment for the permanent crown today. When I arrived, I called Care Credit to activate my card and was told that the card was closed because I had not activated it on time. I asked about my existing account and the ability to waive the interest for one year and was told that Dr Banks office would need to call them. I hung up the phone and asked Mercedes, the front desk personnel, to call them as they'd asked. The first words out of her mouth were "it's not my job." Then she began to explain that all they in the front office was swipe the cards (as though this were an ordinary debit or credit card) and that she didn't have any knowledge about Care Credit's promotions. I begged her to call and she refused. By the time I sat down in the dentist chair I was thoroughly stressed out. I needed to know my card number to pay them for the visit and I needed to know whether or not I'd be charged interest for doing so. I asked Dr Banks if I could reschedule the appointment due to my stress levels and he advised me that I could. I approached Mercedes and Brooke at the front desk to reschedule and asked them what they'd found out. They advised me that they still knew nothing more than swiping the credit card. At that point I decided to call Care Credit on my own. During the conversation with Care Credit, Brooke threatened to call the police on me for not leaving. Mind you, it was 4:45 in the afternoon. When I asked for an office manager I was told there wasn't one. When I asked to speak with Dr Banks I was told that he was gone for the day. I left and asked for a referral to complete my crown work. They told me to call on Monday. It was a horrific experience with the staff. They are ignorant (in terms of how to help their patients pay their bill) and unwilling to help in any kind of way if it goes outside of their perceived job duties.

Thirty years ago I had the pleasure of meeting Michael Banks. I was referred to him by my insurance company. I fractured my jaw by being in a night club knowing that it was known for gang violence putting myself at risk, but when you are young you don't live your life in fear. As a result I was knocked out cold by a gang member that I didn't eve non know and he broke two of my back molars . Michael Banks replaced my teeth with two crowns that I have had for thirty years. Not only that, how many people can say that they are 50 years old with NO CAVITIES!!!! I Can, and that is all because of Michael Banks. There are dentists, and then there is Michael Banks. You will never meet a more humbled man that has been blessed with the hands of an angel. He truly has a passion for helping those in need. Regardless of your financial hardships, he has never turned anyone away, nor closed his doors. This is how he has stayed open for so long, and because of his compassion for Humanity, he is truly loved by everyone. It has never been about how much money he has, but the smiles that he has put on so many children faces, which is worth more than gold and all the riches in the world. Thank you from the bottom of my heart Barbara Carter.

The dentist - Dr Banks - is amazing and professional. He dose very good work and will not try and talk you into needed work.He's been very good about diagnosis and treating issues. That being said - Front desk staff is horrible. They are hard to get bills from that my account will accept for repayment. And worst of all - when I called to reschedule an appointment because of Strep (you know - being a responsible person and NOT subjecting the hygienist to a highly contagious disease) they would not rescheduled me for almost 4 months. I even asked if they had an other option than exposing the worker to a contagious illness and was told no, I either showed up or I waited. No offers to put me on a cancellation list or try and work this in before the end of the year. This is not the first time I've had issues scheduling - I go for cleaning every 4 months and they are often booked further than that out. (I called the Dentist my daughter sees. They got me in the 1st week of 2019, when my insurance changes to the one they take.)

Very disappointing dental clinic for Veterans. Started last year Nov. and until now dentures are still NOT done. Clinic will not finish the job. Front office very Rude specially name Mercedes and will not scheduled for appointment! After charging the VA for upper and lower dentures clinic don't want to finish their work. VA always give prior authorization for reline regarding dentures! But clinic keep telling customer will call but never did. When I tried to follow up clinic get upset and start telling lies. WILL NEVER GO BACK! VERY POOR CUSTOMER SERVICE...

Our vacation was saved because of Dr Banks and his friendly staff. We landed in Las Vegas for a get-a-way when my husbands bridge fell out. After stopping in at several dentists who were unable to help, we found ourselves at Dr Banks where his friendly staff and Dr banks stepped in to assist and save our vacation but fixing the problem . Dr Banks was friendly and beyond knowledgeable. We are behind grateful.

Dr. Banks and the staff here REALLY CARE, they have been so patient with me over the years and I can’t thank them enough. I have had a habit of putting things off, especially dental work, but Dr. Banks always worked with me and always keeps his word. I have been to a few different dentists during my time in Las Vegas and I can’t recommend their office enough, thanks again to these amazing people ❤️

The staff dosn't call the patients to confirm appts, instead they just charge you. Second I have had a cavity for a couple months an the Dr wouldn't do the filling, Saying it wasn't big enough. I had great insurance then an now I have crappy insurance an he didn't care what my needs were... Thank you we will not be returning.

One of the most affordable dentists you’ll find in all of Las Vegas. He’s only open 4 days a week and popular so it can be tough getting in to see him. He doesn’t try to push extra work you don’t need either (teeth cleanings). I travel from Henderson just to see Dr. Banks!

5 stars for Dr Banks Himself only and his original former staff. -5 for his current receptionist and staff...who is literally speaking Spanglish,to me and literally had no clue what a sliding scale is just as a refrence.... You are way better than this Dr. Banks.

Dr. Banks is my Dental Professional! The dentist runs his office like a BossDr. Banks you deserve 10 stars! Please keep providing your patients with calmness and care because the Dental experience can be frightening and we need the encouragement❤️ …

I wasn’t a guy that would go to the dentist like that, but when I found Dr. Banks six (6) years ago he made me feel that like I can trust a dentist. Dr. Bank’s is kind, gentle and know his stuff. I will definitely recommend him to others!!

One of the best dentists in Las Vegas , caring, with a gentle touch, he knows how to minimize pain and discomfort, and he is committed to helping every patient have a healthy mouth. His staff is friendly and helpful

I was Dr Banks patient in the 90’s, and he’s still standing strong within the dentistry field, he’s always been an extraordinarily dentist. To add, his voice is so meek, until his decrease my fear. Well Done

This man preformed a miracle. He's brilliant I will never go to another dentist ever thank you Dr. Banks and your staff. It will be a very sad day when you retire

Great Doc/Dentist....But Front Office (Mercedes), Is Unprofessional, Incompetent and Just Not Good At The Job.

CROWN HE GLUED IN FELL OUT IN LESS THAN 6 MONTHS. CHIPPED TOOTH HE REPAIRED BROKE AGAIN, WILL NOT RETURN.

Great dentist. Been coming here for almost 30 years. Nice staff and experience. We love Dr Banks.

Been going here since i was a kid, now im 23 and still goes here. Great Guy. The staff is great.

Always friendly, professional and warm welcome from staff. I have been going here since 2014.

Very disappointed this office! Terrible staff especially the front desk! Never ever again

Very happy to have found this dentist ☺️ What a relief ! Nice staff and cool dentist!!

Great Dr and staff. Always friendly and welcoming. Dr. Banks does an excellent job.

I was able to get an appointment right away. Friendly staff. Fixed my teeth issues.

My teeth are beautiful

. M.C. …