Dealt with Kirrily who was lovely, but apparently doesn't work there anymore (?) I previously had positive experiences at this clinic - it used to be great many years ago. In my first (and only) consult there since new ownership, I attempted to give the vet a brief introductory recent history of my pet's issue. But she didn't acknowledge I'd even spoken, spoke over me, and then completely ignored me as she injected my pets. Yikes. That was the first sign. With trepidation, I called again today to make another appointment today and Dr. Chelsea happened to answer. She couldn't find either of my pets records and asked if I really meant to call the Modbury clinic. I explained that my records were transferred over last year and were definitely there. She advised she was in the middle of surgery. Fair enough, so I asked if I could please speak with Kirrily. Kirrily, who I'd had several lovely conversations with late last year before making the decision to *transfer all of my files over to Modbury Veterinary Clinic* from their ex-partner clinic. Chelsea insisted there hadn't been anyone working there with that name for years. Thinking I may have had the name wrong, I suggested possibly another nurse who's name started with a K? She insisted no-one. When I asked when someone else might be available to help me get to the bottom of the missing records, Chelsea, running out of patience, dismissively told me I should just find another vet. Huh? She hung up. I then visited the Modbury Veterinary Clinic website, only to find Kirrily's lovely face and profile. I phoned and asked to speak with Kirrily and was told she wasn't available just at the moment... So after 12 years of being a happy, loyal customer supporting both clinics, this is where my advocacy ends. I will not support any vet actively creating and role modelling such a hostile and dishonest culture. That's precisely why I transferred away from the last clinic, but its become clear why they split. EDIT: Modbury Veterinary Clinic, your fraudulent response below is noted. I, and many other customers who've left such reviews for your practice right across the internet, are not prepared to tolerate any more of YOUR unnecessary hostility and dishonest nonsense. This is just not how the rest of the world does business. Perhaps you could consider asking about, listening to, and attempting to understand the appalling customer experience you are creating, rather than just blindly defending and reinforcing it.

We bought our beautiful baby in on Monday after we found her in the yard not doing well, tried calling our regular vet who wouldn't see her for another 5 hours. I called these guys up and explained what was happening and they told me to come straight down with her so they could see her. Unfortunately she was really not doing well and Chelsea told us that she needed to be euthanized asap so she didn't suffer. She was so professional and did her best to explain what was going on even though we were in hysterics. Everyone there was so kind and we cannot thank them enough for their kindness and compassion in an emotional time that we weren't prepared for. We will be forever grateful for the care they gave our beautiful Bella and will definetly be using them again in the future. To the amazing team that helped us on Monday we truly can not thank you enough.

We love the Modbury vet clinic! We see Dr. Tegan regularly but we have also seen Dr. Chelsea multiple times through the years. They are both lovely, caring, compassionate vets. Dr. Tegan always takes as long as we need to answer questions and make sure we fully understand. She also had no problem referring us on to other specialists when it was required for our special needs kitty. And made several after hours calls and had specialists look at scans for us. She really cared about not only the well being of our fur baby but also the well being of his very anxious owners (us). Everyone at the clinic (the lovely vet nurses included) go above and beyond for you and your pet. Side note: I have price checked them before against other vets and they are also very competitively and fairly priced.

My dog has recently had some lumps removed and due to the location of one of the wounds, it had become red and swollen. Due to an event I was involved with, I was unable to bring her into the vet so rang to talk through my concerns, but only had 15 minutes to get things sorted. In that time, pictures were sent and the nurse (I think it was Ellie ) followed up with Dr Chelsea, called back, allayed my concerns and took the time on the call to really put my mind at ease. Apart from the professional service, it was the understanding of my event and situation, and their speedy response that made me so grateful. I took my dog in for an appointment the next day. Again, they put my mind at ease and treated the issue with my dogs well-being coming first.

would give 0 stars if i could, went in to just buy a can of prescription food to tide my cat over as i am new to the area and typically buy my cats food online (for convenience) was denied because i didn't have a prescription (never needed one at any of the other vets i've dropped into to get food, because no one would buy urinary food for a pet without a diagnosed condition) THEN i was told he would be fine on canned food from the shops until the food i ordered came, so instead of just giving me piece of mind that my cat had his food and i wouldn't be putting him at risk of a urinary blockage, they would rather i buy some whiskers. Won't be taking my cat or dog here, rude as vet nurse.

And if I could give more stars I would. We have been seeing Dr Chelsea and Dr Tegan for years. They took care of our gorgeous Molly and helped us give her a wonderful life right to the end right up to when it was time to send her to Rainbow bridge. Our beautiful boy Murphy LOVES his vets and its his favourite place to visit ,which he did frequently as Molly was being treated for her ailments. We had an emergency dash to the vets with Murphy and they truly went above and beyond, for which we are eternally grateful. The care, compassion and dedication from them and the wonderful vet nurses, are why we continue to call them our vets and recommend them to everyone. Highly recommend!!

Charged $65 for a 5 minute follow up visit that was supposed to include an xray but only received a quote for an xray. I would never have booked a follow up visit which was going to charge me for nothing new to report. No other vet has charged this way before or booked an appointment under the guise of only giving a quote. I will never go back to these money grabbers. The quote was double I have since found elsewhere. Avoid this business. After being contacted about this review nothing has changed. It is always best to shop around before booking in as there are definitely better options locally. You can definitely get a better deal elsewhere. Don't fall for their sales tactics.

The team at Modbury Vet Clinic have been looking after our 11 year old dog and 6 year old cat since they each joined our family. The entire clinic team is so friendly and they genuinely care for our animals as if they were their own. Our 11 year old cocker spaniel recently required double cruciate ligament repair surgery and this was arranged to be done at the associated Elizabeth Vet Clinic quickly and easily, with after care to be completed back at the Modbury branch. Our lovely old dog thoroughly enjoys his visits with Dr Chelsea and the team, and we couldn't be happier with the standard of care. We also see Tash for regular grooming and she does a magnificent job.

Yes all they care about is the money I had to walk back to my car to get $1.45 cents. She wouldn't release my Beautiful dog until I paid the above amount What a horrible experience after finding out earlier that my tests have revealed I have an aggressive cancer on my ovaries. The worst I have ever been throu. After that altercation I was c onfused crying & Contemplating suicide, again. No-one informed eou go thru vet pay ypu jsbe yo pay s 15% deposit. If I was unable to pay this they wouldn't releSe my Beautiful dog to me. Te6, unsympathetic .

I don't have enough words to describe just how wonderful Dr Chelsea, DrTegan and the staff at Modbury Vet are. They have absolute hearts of gold and the care and kindness they provide is exceptional. I have never been to a more genuine and trustworthy vet and can't imagine ever going anywhere else despite us not living in the area anymore. The care and compassion they provided me and my family when we had to say goodbye to our boy was remarkable and I am forever grateful for all they did for us. The most kindest beautiful team ever ❤️

I can't say enough good things about this practice. On recent surgery for my dog (immediate diagnosis) they gave an approximate price range and came in under the bottom figure. No greed here just fair value for service. Aftercare is wonderful and no matter whether it's a cat or a dog, they know what they're doing. Lovely reception/nursing staff too. I wish people understood that vets must be the most multi-skilled of practitioners and don't have the benefit of Medicare to buffer their costs. Thank you Modbury Vet Clinic

The whole team from the front desk to Chelsea's professional service is the best I have experienced at a vet. Prices are realistic and not charged on emontional grab at peoples finances. One time they charged me $330 for a problem with my dog. I asked another Vet that I had been going to for 20 year's how much the procedure would cost if they would have attended my dog. Reluctantly I made them give me a price which was around $1000. Guess I wont go or promote that vet ever again. Keep up the honest work.

The staff at Modbury Vet Clinic are nothing short of amazing. We followed Dr Tegan from a previous clinic and never looked back. Her genuine care and compassion gives you an incredible sense of relief that your furbaby is in the best hands. The clinic has a fastastic team of like minded vets and nurses that go above and beyond the call of duty and i can not thank them enough for everything they have done over the years. I could live hours away and still i would travel to this clinic for any vet care!

My 17 year old Jack Russell had two surgeries for cancer removal and recovered very well for a dog of her age. Dr Tegan and her team were so caring for my elderly pup I felt confident they were giving her their best. She was a much loved family member and their kindness to her was greatly appreciated . When you have an elderly pup you don't know how they will respond under antithetic or indeed recover from it the fact she had two successful surgeries is amazing I recommend them to everyone.

Can't speak highly enough of both Dr Teagan and Dr Chelsea, I recommend them to anyone in our area. We have been taking our two cats and our dog for the last 6 years. They always work hard to do what's best for our fur babies and our dog in particular absolutely loves her trips to see Dr Chelsea. Multiple occasions we have been squeezed in at short notice when our dog has been attacked or injured which we always appreciate because we trust their expertise and care.

We have been going here for ages, the vets are nice but the groomer is absolutely horrible. Just wanted a scissor trim on our dog. Was told that she would not do it, as she did not do scissor cutting and preceded to argue with me in front of customers and other staff. She embarrassed me and was obnoxious and rude I will never go there again for the vet or groomer. It's a shame businesses feel they can treat customers this way and don't care when they loose them.

Dr Chelsea has always been amazing and gone above and beyond for our pets. From treating complex health problems to simple immunisations Chelsea is always friendly, understanding and wants what is best for the pet. Nurse Tegan is also another amazing staff member that has always been super friendly, kind, caring and understanding. Thank you dr Chelsea and nurse Tegan for everything you do, truly incredible women.

My dog gets anxious at the vets which results in him being a little aggressive. They charged me just to tell me that I would have to book him in for a day long procedure just so they could look in his ears and then sent me away without helping him with a date for a weeks time and a quote of over $$700 that didn't include treatment! Would not go back here unless it was my only option

Incredibly caring and understanding vets and support staff alike. Never try to get you to purchase unnecessary items, present all treatment options for all monetary budgets, and genuinely care for your animal's wellbeing. Cannot recommend highly enough - and I have a problem child of a dog and spend a lot of time there. I find no fault and would recommend to anyone!

I’m really happy to find this vet. All nurses kindly guide. Also, petranarian have great skills and love animals very much. My dog had desex surgery here. After the surgery, they gave one free checkup and kindly explained the care. There was no overcharge and I am so grateful that there is an animal hospital around that I will trust. Thank you.

These guys are the best team, they really go above and beyond!! We had a very sick dog and they went through everything with us and completely blew our mind with their knowledge and care. The clinic is really clean and waiting room is a great size (not to small) Recommend to anyone who is looking in the area for a great vet

I'm a Cat rescue worker, with support from CAFS INC., the staff are wonderful and very caring and humane, they were extremely helpful, and very reasonably priced, other Vets should take a leaf from this group who have 4 surgeries, stop robbing pet and animal lovers, please. Try them, I think u will b pleasantly surprised

They are a amazing bunch of staff. My pets and myself were treated with respect and they actually believed me when I said something was wrong with my dog. While other vets ignored what I was saying they believed me and helped give my beautiful girl a pain free year before she crossed over the rainbow bridge

They desexed my kitten and then didn't give her a cone. We spent ages watching her so she wouldn't lick her stitches and we had to go to another vet to buy some. Was not worth it. We drove so far and we were barely seen or looked after. I hope they treat their animal patients better than their fur parents.

The vets at Modbury are kind, compassionate and lovely people. I had to put my beloved cat down and they were so wonderful through such a hard time. They even posted a card, and paw prints which just went above and beyond my expectations. I will be taking all my future pets here!

Modbury Vet clinic was a great place for the whole time my dog Holly lived locally. Dr Chelsea Smith was a great support during Holly's life and made her passing as comfortable for Holly and myself as I could possibly hope for. I could not he more grateful.

Allowed me to spend as much time as I needed with my 16 year old dog. Untill I had to let him go. The 2 lady's at Modbury Veterinary clinic, you both were amazing God bless you both. Thank you for not rushing me. I know my dog is out of pain now.

Recently switched to this vet clinic on a recommendation from a family member and am glad I did! My dog had to get a few lumps removed and all of the vets, vet nurses & staff have been wonderful. Would definitely recommend to anyone else in the area!

Dr Tegan and the rest of the team always have my dogs best interests in mind. They go above and beyond to make sure her visits are comfortable. For a dog who has anxiety and doesn't really like people much she loves the team at modbury vet clinic.

Neil and I recently lost our beloved dog Buddy from cancer. I can't come close to saying how much Dr Tegan and the rest of the staff are appreciated for their compassion, love and understanding. When we had to say goodbye to Buddy they went

Modbury Vet Clinic is absolutely amazing. I have been coming here for years and am always met with the cheapest and best service. I live in the city and drive all the way here since I love them so much. Will never go to another vet again!

My partner and I spent 10 minutes on hold to confirm our appointment and then our appointment was cancelled because we were 10 minutes late. We live across town and our travel time didn't give us any excuses for being 10 minutes late

Horrible place. The staff is rude and extremely unhelpful I honestly don’t understand how they are in business all they care about is money. They tried to avoid me take photo to get evidence. Because they are afraid what they did.

Could not be happier with the service here. We have been bringing our cat in since we rescued him 4 years ago. All the staff are extremely helpful and we are always met with a smile. Constantly recommending them to friends.

We come to see Dr Chelsea for our dog and our chickens. My dog has never liked the vet, however loves being around Dr Chelsea ( I think her treats help) Would highly recommend Dr Chelsea at Modbury vet clinic.

Very. caring and polite friendly staff. My cat is elderly with health issues and the vets and nurses have looked after him very well. They are very gentle and loving towards the animals under their care.

Dr Teagan & Team couldn't be more caring and supportive in our time of need. I've been using this Vetinary Practice with all my pets and couldn't speak more highly of them. Thankyou for all you do xx

Fantastic friendly staff. Always do the best to not keep you waiting and inform you on everything for after care and to watch for. So gentle with our pet, clearly a business full of animal lovers

They always look after my dogs. Friendly, professional and dedicated staff. Would highly recommend. Good service and value for money as opposed to others in close proximity. Thanks everyone.

The care and true empathy shown to our family from staff (who even called at 1am with an update) is beyond measure. Unfortunately our boy passed away, and they supported us all. Thankyou

Both vets and nurses there are wonderful. They are genuinely helpful, and always make both the owner and the patient welcomed and show love and compassion towards your pet at all times.

Great friendly service and compassionate at a time when your pet isn't well defiently recommend anyone that loves their pet and wants the best for them. Very reasonably priced

Tegan was very friendly and knowledgeable, our 6 month old GSD loved her. The clinic was lovely and clean, I liked the little section where you could pick and mix treats!

Had a Last minute appointment I needed and got in straight away. Great with my little dog. Very polite staff. Might change to this vets as it's closer.

Helpful staff. Brought my pupster through an ordeal and, sadly, had to farewell our cat of 19 years. The latter was handled sensitively and with care.

...absolutely fantastic such a friendly atmosphere and the doctor was so helpful..the staff are terrific ❤❤❤❤ …

Took very good care of our cat while she had her check up. Also got her shaved as she was very matted. Everyone was super nice.

We love this vet. We live Greenwith but travel to this one as the staff and vets are amaizng and Skye and Mal love going there.

Dr Chelsea looked after my greyhound girl who has an ear infection yesterday with lots of care and support for us both.

Dr Chelsea, Courtney and Tegan have been absolutely amazing with Lucy. She loves her vet visits now. Thanks so much...

Lovely, caring staff. Very friendly and offer cheap desexing using the voucher from the national desexing service.

Such a beautiful friendly vet where my cat & dog are happy to visit. They are thorough, patient and well priced.

Excellent staff, great communication and you know your pets are getting the best care so complete peace of mind.

We brought our new fur baby puppy to this clinic. They were clean fabulous and a good price . Happily recommend.

Friendly staff, the vets are really good, have been going there for over 10 years, thoroughly recommend.

Beautiful new clinic & ever pleasant staff. Fantasic with our pets, caring and very reasonably priced.

Vets Teagan and Chelsea are amazing, caring and knowledgeable. The team are friendly and efficient.

We have always had great service but the new owners have made it an excellent clinic to visit.

This is a great clinic with very caring vets and staff. I wouldn't take my cat any where else.

The staff are very caring, my dog loved her visit. Thank you Modbury veterinary team. …

Amazing service, very genuine and caring staff. Would not trust anyone else with my pets

Helpful and friendly staff. Made the vist relaxing for the whole family.

Fantastic service. Staff are kind, caring, and understanding. Thank you.

Chelsea is great! She really cares for our pups and offers great advice.

Every time we have been we have had good service at a fair price …

The vet is very good but the reception staff are not friendly at all

Great vets and vetinary staff. Always helpful and always so caring.

Got in at short notice. Vet Sebastian was very calm and thorough.

My dog liked the young vet, always a positive. Would recommend.

Great staff great service. Wouldn't take my dog anywhere else

Great friendly staff. Fantastic with our very nervous dog.

Very caring and helpful staff. Great with rabbits …

Very friendly and prompt. Abbie says thanks. …

Staff were helpful, and really look after your pet's

Lovely caring staff to me and my fur babies!!!

Great friendly environment that my dog loves

I wouldn't go anywhere else. Very caring

Friendly and professional service.

Beautiful clinic, lovely staff.

G8 caring people