As a student, it was clear our deposit return and fixtures to the property weren't a priority. They fixed a microwave and left the door on the latch despite it being locked when they let themselves in during a semester break when we were gone for 2 weeks. Our boiler broke and was broken persistently for over a week, I called over 6 times before it was finally replaced. They also took a cleaning fee from our deposit, which they eventually returned over 3 weeks late, despite the house being spotless. They also had builders come in to do work over Christmas 2018, who loitered around the house, played music loudly, and barely did any work. Thankfully, when I called to tell them so, they did call them and they got on with the work. Just overall an overpriced property, overpriced bills included package (rent was £75 wout bills, and with it reached £101), endless repairs and fixtures. We had mice, squirrels in the attic and a fridge which was broken which they sent someone to 'fix' who did nothing, then billed us £60 for the cost of sending him out (after refusing to pay, they did drop the fee). As a student, not unbearable agency, but far from ideal. I expected an honest, fair service and they seemed out to fleece us at every opportunity. But, because of the low standard of landlords in cities to students, and the house NOT being a flaming pile of rubbish, a 4/10. We defo lost money here. Not worth it!

I previously rented with Montrose for 6 months, have had a break from them and have just signed an agreement for a different property with them. Across both lettings I've been really impressed with them. Small maintenance issue were fixed very quickly (sometimes same day) and generally they were reasonable and pragmatic. I had some issues with the last place but they mainly stemmed from the place being a little run down and the landlord being reluctant to make changes (ie not Montrose's fault). They were also fair when moving out, charging a small amount for a few specific bits that weren't clean enough and providing a reciept to show this. The deposit was returned in a timely manner. I've been impressed on this tenancy with their honesty, ringing to tell me about possible sources of daytime noise and keeping me up to date. Overall I'd really reccomend them.

Had a poor experience with Montrose. Front of house staff generally were pleasant but poor management and lack of care for tenants. We had water pouring through my flatmate’s bedroom roof for over 1 month and Montrose didn’t do anything until we stopped paying rent and magically they sprung into action but still took several weeks to sort out. My housemate moved out due to this affecting her health and I was told I was liable to pay her rent by Montrose despite water still coming through and there being no carpet in there. Money was deducted from our deposit for cleaning despite being told no monies were chargeable as we’d cleaned well. Though this was quickly sorted out and we were promised the deducted monies would be sent out - still waiting. This is 4 months after moving out.

I found renting a student property under Montrose properties fine until it came to moving out. They were very poor in their communication and reluctant to help aid the process of getting our deposits back. They failed to send the check out report, leading to a long delay which they then failed to apologise for. Never once did they reply to an email me or my housemates sent them, it took us numerous phone calls to the office before we were finally told that Montrose were waiting for us to send them correspondence! You'd think if they needed something from us they would ask for it instead of going radio silence on us for nearly 2 months! We finally got out money back, again with no apology. Definitely not worth the hassle to rent with them.

I've just finished a tenancy with Montrose Properties and from start to finish, I was treat with respect and decency far beyond any estate agency I've ever dealt with. They were quick to organise repairs and on the once in a blue moon occasion there was something wrong, they were immediately helpful. Upon leaving and collecting my deposit cheque, which was organised with no faults and a very fair arrangement was made for a clean of my property, they wished me all the best for the future which I thought was a very classy touch. It is rare that as renters we are made to feel like proper customers and I would recommend anybody to rent through Montrose. Thanks again.

As I live abroad I've been renting my flat out with Montrose Properties for over 10 years now. They are far and away the best management agents I've ever used. The reason I'm writing this now is that we had a problem during Covid 19 getting a washing machine up the stairs to my tenants as it took two people who obviously had to live together for social distancing reasons. Rob and his son volunteered and took the machine up themselves, back breaking, they are heavy things, really above and beyond the call of duty. Which sums up my experience with them really, they always offer an excellent service. I'd give more stars if I could!

I am landlord with Montrose properties and they have been nothing but amazing! They helped me with really complex maintenance issues I had with my flat. They project managed my bathroom renovation and did it really efficiently and professionally, minimising the time the flat needed to be empty. They also supported me with documentation for my insurance claim and I would have really struggled without their help. I am so pleased I stopped managing the property myself and got them to manage it for me it is a massive relief and weight off my shoulders! Could not recommend them enough! Thank you!

My piece of advice would be to avoid Montrose at all costs. If you do end up with them, beware. Communicate only via mail, record any calls, everything has to be well documented and double checked - otherwise, they’ll do their best to con you. Always check your rights, and advise with your local council, Citizens advice and a lawyer if needed. I’ve gone through some of the hardest times dealing with these snakes. Beware of Heather Daniels, beware of Rob Bloodwood. Beware.

In my experience they are a great company who look after tenants and landlords alike. They have managed my flat for around 10 years and it’s been well looked after, I get regular reports on the condition and my tenant is happy as when things go wrong they deal with it efficiently. I don’t live local anymore so I appreciate that these things are covered without me needing to be involved in every aspect or every detail. Not much more to say other thanks for a great service

I found Montrose after graduating and moving to South Manchester. I rented a shared house with them and then a lovely one bedroom apartment in West Didsbury. I always found them to be friendly and helpful. A few years later, they looked after my home that I had purchased in Didsbury. I had 5 years of trouble-free letting while I worked abroad. I appreciated their low staff turnover and expertise in looking after my home.

I have had a tenancy agreement with Montrose for nearly 5 years and have found them really friendly and helpful. They are quick to respond and solve any issues you experience and I would definitely recommend renting with them if you are looking around the Didsbury area!

I am very surprised with the bad reviews that tenants and landlords have given Montrose. Montrose have been my letting agent for 12 years or so and the staff members have always been courteous and helpful in finding tradesmen when problems arise at the tenancy.

I have used Montrose Properties either as full letting agents or to just find suitable tenants for over 30 years. I've always received a great service from all staff there, whether still there or not. All credit to Jennifer and her team !!

Not a student friendly letting agency. Slow response to repairs being needed compared to other previous letting agencies. Rude customer service from some of the staff. Will try take all your deposit for small things. Avoid at all costs.

Montrose are amazing property managers and their in house maintenance team make any job’s quick and efficient. All the team are great we’ve been with the for over 25yrs now and can’t fault them. Tricia & Ian Warrington

The entire flats doorbell system has been broken for over a year, these people just lie promising they will get back to me and never do. Clearly trying to do as little maintenance as possible. AVOID

Been a landlord with Montrose for nearly 20 years. They are incredibly professional, efficient and treat landlords and tenants as people - not just business. Can't praise them highly enough.

Our basement was flooded when we moved in and they did nothing about it for the 2 years we lived there. Edit: Yes, this is for the right company. I have proof with emails if you'd like.

Some agents who showed the apartments for rents had limited information about them.They eork in the interest of landlord and not tenants. Heather was particularly inconsiderate.

Good experience as a tenant. Quick responses to maintainence requests and references for our next tenancy and even helped with some mail issues that came up after we had left!

I have rented from montrose for 11 years. They have been brilliant in every respect and I can't recommend them highly enough. They are excellent at everything.

Do not use if you’re a student, will take all your deposit and slow replies to emails and repairs, no respect for customer safety. Really bad experience

I've received great service from Montrose during the recent floods and wanted to thank them for their support. Really responsive and helpful team.

When I rang out of hours maintenence at an unsociable hour, Ben was very helpful in advising me how to deal with the issue. Excellent service

Montrose have been great with me from the start and have made the process stress free for myself, would highly recommend.

Absolutely excellent they rented my property on the first day it was marketed with no fuss and were very pleasant

Great service with a smile. Montrose keep you up to date with any new legislation and always act professionally.

I've been with Montrose for 5 years and always had fantastic service from the responsive and proactive team!

Always very efficient and effective at finding tenants for me. Highly recommended.

Superb service as always, I would never entertain partnering with any other agency

Great for landlords and tenants alike. Cheers guys keep up the good work. !

Great experience with Montrose on two occasions would always recommend!

Very professional excellent customer service genuinely helpful …

Money hungry amateurs that let out properties with black mould

Superb service so nice the people couldn't do enough for you

Always helpful and quick to sort out any faults!

Very helpful staff credit to their owners...

Very professional and curtious staff..

Excellent repair response thankyou.

Unprofessional and unreliable

Excellent customer service

Very professional

Horrible.