Cannot understandhow hard it is to get service from this dealer. Have a rattle near the speedo, so rang to make a booking and reception kept on saying that i would need to leave the car all day. I said that i was not in a hurry to get tis attended to but what i wanted was to be able to get the car attended to and wait for it to be fixed, not wait all day. Receptionist said ok you will need to get the car hear at 7:30 am on the day and i said great. Day prior got sms saying to be there at 7:20 am. So at 5:20 am pitch black and pouring with rain i leave home for the 105 klm trip, arrive wait for service to open, first car in and the service man says that they need the car for the whole day, i said no way i am here to wait while you fix it. Lots more squabling and i said well if you need a part then put it back together and rebook. 9:10 am service guy say car is ready and that they would have to rebook for another day as they never had time to remove the cluster and investigate further, I was not happy and wanted to know why could they not complete and the answer was, as i could not leave it for the day,and that they have priority customers that prevents them from attending to my vehicle from start to finish. Cannot figure/underestand this mentality of poor customer service, so they want me to drive 420 kilometers and waist 12 hours to get a small rattle fixed. Lost me mr Wignall, surely i should have been prioritised as that what i was booked in for.

The worst experience trying to buy a car I've ever had. Wife and I found a used Kia Sorento advertised. This was a monday we arrived to test drive it. Found it had a flat tyre so the sales rep said he would have it repaired before we could test drive it. We were told we would be called that afternoon to confirm if it was ready for test drive the following day. Heard nothing...called tuesday to be told it was still not ready?? Surely a flat tyre is a 10 minute fix. Was told again we would be called when it was ready. Friday rolls around and we get a call asking if we were still interested. Well yes we have been waiting to hear that it was ready. The sales rep books us in for a test drive for 11am Saturday. Ok cool. Saturday.... turn up with family ready to buy the car ... nope the car is currently out on another test drive. Sales rep tells me he booked 2 test drives at the same time... awesome. That other test driver bought the car.

I looked at a number of Ford Territories over the last month or so, I wanted a family size SUV without spending loads of cash on a new vehicle. I visited a few dealers and had an ok experience, at one of the dealers I had a bad experience, then I found the car I wanted at Jeff Wignall Ford in Mornington. I spoke to Shane over the phone and went in that afternoon. The stars essentially aligned - he is a good, decent guy with a tip top, friendly personality, the trade in for my car was good and they were very close to matching my budget, I ended up with a price that I was happy with. We bought it then and there. Pretty happy with our experience and Shane made our experience a pleasant one. If you're in the market for a used car go see him, highly recommended.

In late 2022 we Brought an nissan xtrail to begin with but wasnt quite what we were after, ended up swapping it for a CX9, which in turn ended up with a coolant issue (which noone saw coming), after a few weeks of back and forth, chris, mel and stephanie were all more than helpful, leant us a loan car and helped us through the whole process in which we later ended up purchasing an Everest. The team at Jeff wignal ford were awesome helpful and communicated very thoroughly as things were happening. Made buying my first car in Australia a pleasant experience. Give the team a go they are not only helpful but also very knowledgeable and honest when it comes to buying a car. We will be back to buy another vehicle from the team.

having been shopping around in regional Vic for a few weeks looking for KIA sorento i was so humbled by the attentive and approachable staff, the smooth purchase of my sorento and staff not being pushy in regards to the extras in regards to the sale of the vehicle. I teavelled close to 3 hours one way just to look at the wide range of sorentos available and was not disappointed. The trade in price given for my aging car was amazing too. It was well worth the trip. Will definitely be back in the future when in the market for our next fit for purpose vehicle. Thanks to AL for his communcation and finalisation of the purchaee over the week between test driving and purchasing of the vehicle.

I recently sent an enquiry through Carsales in regards to a used car. I was contacted immediately by the salesman who said he would send all the contact details to me by text. They never arrived. I visited the yard the next day and after 20 mins of waiting, the salesman came out and took another 10 mins to locate the car. The car i was told had no damage actually needs both front and rear bars repainted. The condition was appalling and the keys were not available. I have since bought from a fairly local to you dealer. Same model car, same colour similar klms but immaculate at the same price. Such a disappointing experience. I will not be back

I, like many others, have a next gen Ranger that has a vibration problem. I've had it back to be repaired three times. Twice it's been handed back and I've been told it's fixed. Twice I took it for a test drive and the vibration is still there. They either haven't test driven it or they just lie about fixing it. So it's booked in again for a third try, however it's a six week wait.... Don't buy a next gen Ranger until this vibration problem has been sorted and Ford get their customer service right. Edit. After the third attempt to fix it, it was handed back as unfixable. I was told to take it up with Ford directly.

I traded my Ute in on a much later model Territory. All the staff I dealt with including the Sales Manager were easy going and a pleasure to deal with. I’ve followed the Territory market for many months and the one I purchased was very low in Ks, excellent condition and below market value. I got a very fair trade in but was unable to attend the dealership for settlement and the car was delivered to my home for the handover and collection of my vehicle. Highly recommended dealership. I’ve bought work, business and private vehicles all my life and this was the best experience I’ve had. Thank you Al and Tony.

Purchased a 2018 x-trail last November. First service under warranty today. Extremely happy. Just small things like cleaning my instrument panel which was annoying as it was foggy to me. Was going to use toothpaste to clean it after service. Cheers to all. Great customer service. Update. Traded the x-trail in for a Subaru impreza premium g5. Great trade in price. As usual Cleeton was very helpful. up to Robyn whom takes care of the dashcam side of things. No pressure at all. Makes you feel like a valued customer. The service personal are just as helpful.

From the start Jeff Wignall ford had already given me a great impression, most of my initial contact had to be made via phone because of covid restrictions but the team there never let that get in the way of great customer service, they kept me up to date from start to finish. Thank goodness the restrictions were dropped and i was able to finish and close the purchase in person. The salesperson i had was awesome i would give him 10/10 from the start he was genuine and always made sure i was happy, thank you Christopher Morgan for such great experience! Thank you Jeff Wignall ford.

We went through Chris to buy our Ford everest and we couldn't fault him, he was so helpful, honest and friendly. He made the process extremely easy and can't thank him enough. If ever your wanting to buy through Jeff wignall Ford go through Chris, he goes above and beyond to help and get you what you want. Also Christian who did our finance was extremely helpful and talked us though great options and made the process much easier and put our minds at ease. Thank you guys we love our car and the kids approve! We'll be back for sure for our next upgrade .

Took both of my cars there once. On one car I was charged over $300 for oil and the car overheated immediately after pickup due to them not bleeding cooling system properly. It was claimed the thermostat was faulty and they replaced. After a week in their workshop they realised it was their own fault. On the other car they diagnosed a failing power steering hose - it had never leaked. They replaced - 3 months later it came loose, causing power steering to fail, pumping fluid everywhere. Unbelievable and expensive incompetence.

My wife drove our 14 month old Everest from Gold Coast to Mornington for a wedding. While there, the Everest suddenly died but was able to be restarted after several attempts. A call to Jeff Wignall service in Mornington was made and the car was dropped off there. Despite the fact that they were frantically busy, they managed to get the car diagnosed (a chafing cable loom) and rectify on the day. A huge thanks to Harry and the team for their excellent service, especially at a time when they were so busy.

I recently purchased a secondhand vehicle through Mornington Ford and couldn't have been happier with the experience. From the price, holding the car whilst I holidayed overseas, presenting the car serviced, clean and with a full tank of fuel. I was even collected from Frankston station on the day I collected the car. George in particular was exceptional. Clear communication and friendly and an absolute gentleman and professional. First class experience! Thanks everyone at Mornington Ford. Stewart

Highly recommend Ford Wignall Mornington ,had a great experience on our recent purchase of used car Honda CRV 2018 . We would like to say a big Thank you to Alistair , who was very friendly, professional, informative and provided exceptional service from the time we first visited the dealership and made it a seamless process to purchasing the car and driving it away.The overall experience was amazing and we love our new car. Thank you for your excellent service,we are so delighted!

Chris Morgan my sales representative showed professionalism from day one when I expressed an interest in purchasing a Ford Everest and all the way through to when I drove a new one from the showroom floor. He kept me up to-date with the manufacture and delivery and gave a very thorough pre drive away tour of the vehicle and explanation of all its features. I cannot fault the experience I have had with Mornington Ford. ⭐️ ⭐️⭐️⭐️⭐️ Service.

Was told the fuel in my 2021 Ranger was dodgey....cost a couple of grand to have the injectors clean. No way was the fuel dodgey!! Was also told there was a service bulleting for Torgue convertor and they would order in parts for a warranty replacement. After about 6 weeks, I heard nothing so i called them to be told I would be called back. Still nothing!! Contacted Ford Head office Support and after 3 more weeks still waiting.....

Drove nearly 2 hours to buy a car. Chose one car and started the deal price was pre negotiated. The sales person was a condescending buff head. No ethics jacked up the price by 3k when I said I don’t need finance. Had the price in text messages. Lied to my face, no knowledge of the car he was selling and no interest in customer. I don’t understand how these guys manage to get 5 stars. Wasted my whole day. ZERO STARS IF I COULD.

To Simon and the service team, thank you. You have consistently been wonderful to deal with and today was no exception. For such a busy service department, you always make the servicing of our car such a pleasant, easy experience. Also to Bella who sold us our second Ford Everest which we absolutely love.... you too made our purchasing experience such a pleasure. We will certainly be dealing with you again for our next one.

Jeff Wignall Ford were great to deal with. Greg Eckfeld especially was excellent in his communication throughout the long wait for my new Everest, which I am very happy with. Gregs service from the day I enquired right through to the handover experience and explanation of how everything worked when I picked up my new car was superb. Thanks Greg, I certainly recommend you and your team to anyone looking for a new Ford.

Had amazing customer experience with Bella who went above and beyond with everything i needed. Other staff were also extremely helpful including Stephanie. The whole process from start to finish was smooth and quick with no dramas at all. I had previously gone to a competetor few weeks before and the customer service did not even compare with Wignall Ford. I will certainly come back to these guys next time.

We couldn't be happier with our experience with Mornington Ford. When i went to pick up our new car, Seb drove all the way to Frankston station to pick me up. The 20 minute drive back to the dealership was easy because he was so friendly and easy to talk to. They also stayed back after closing time for me. The car itself is fantastic and they filled the tank for me. Stewart was also fantastic.

We came to Jeff Wignall Ford Mornington after a recommendation. Blown away!! Fantastic service!!! Bella went above and beyond, was so easy to deal with, even during covid was so quick to respond to emails and calls. Cannot fault the service at all. Will be recommending them to everyone was well worth the nearly 2hrs drive to get there just to deal with Bella!! Very happy!!

By far the best car dealership I dealt with when looking to purchase a new car. Ennio was very pleasant and would definitely purchase from him again. No pressure and happy to assist and answer any questions. Made the purchasing a pleasant experience. Would definitely recommend to anyone looking to purchase. They also kept me informed at all stages prior to collection.

Such a nice experience dealing with a card yard that wasn’t pushy and didn’t try and sell us something we didn’t want or need. Nothing was too much to ask for and made buying my sons first car so easy. On hand over day they even put a big bow on the front of the car to make it that bit more exiting and special, big thank you to Stewart and Christian.

I would like to sincerely thank Alistair Keesing from Jeff Wignall Ford Mornington for his outstanding professionalism and work ethic. Alistair presented my car in pristine condition and was faultless. I highly recommend dealing with Alistair when purchasing your car from jeff Wignall Ford.. The best customer service experience. Thanks, Alistair!

Great team at Mornington always helpful with any needs or concerns I’ve had over the past 5 year. I’ll be buying my new ranger platinum off these guys once it arrives. Can’t wait they have been upfront and professional with my servicing and needs on my Wiltrak Ranger over the past 5 years and will be to come as well I’m sure ********

We dealt with Marco through the process of trading our hilux for the Kia Carnival, everything was done really quickly and we are really happy that he was able to get us the deal we wanted and get us the car we wanted and needed. Was all a really smooth process. We will definitely recommend Thanks again …

I am extremely happy with Greg from Jeff Wignall Ford Mornington. He ensured that he proactively communicated with me through out the process of ordering my new vehicle and then did a great job of hand over upon arrival. I would not hesitate in buying a new vehicle from them again. Thanks for the great experience!

Extremely impressed with Presentation of 12month old Ex Ford Motor Coy Car 2 years ago (looked like a new vehicle) Sales Process, Service Department, Communication and looking after Customer. Even though I live Interstate I travel to Melbourne for Service. Definately refer everyone to Wignall Ford Frankston

Con Zacharias was a pleasure to deal with! He answered all my questions and was of great assistance in selecting a car that suited my families needs. I highly recommend Con based on his honesty with me when finalising selections and his great customer service. I'm very excited for my new car …

We have found Chris M @ Ford Mornington to be courteous, patient & most importantly has a good ear for listening. In short, his customer service is exceptional and we will not hesitate to recommend him to anyone who intends to purchase a Ford at Mornington. Well done Chris & Ford Mornington.

Whilst most dealers in sydney are price fixing cars and lying about stock. Luke from Jeff Wignal mornington provided excellent and honest service. I purchased a wildtrak and flew down to pick it up. Car is perfect, delivered to my hotel door. Very impressive. Thanks again

I rang on a Friday (yes late notice) and they squeezed me in for the service on Monday which was greatly appreciated. The entire process was smooth and without any hassle at the Frankston site. Thank you all and I would definitely recommend the car and the service.

Had my Ranger serviced on the 27 April automatic head lights high beam was in need of repair. Returned just as bad doubt it was looked at. Have been trying to get some attention via phone, messages left for service manager etc since 1 May. Still nobody interested.

My husband and I just picked up our NEW Ford Everest!!!! What a wonderful experience, we dealt with Bella who from beginning to end was so professional!!!! I would highly recommend if you are looking for a new Ford Bella is the girl to go to!!! Thank you Bella!!!!

I just had my new Ford Everest serviced for the first time. The service I received from booking in, follow up pre booking to pickup /drop off has been 5 star all the way. I am very impressed with your staff and the way I have been treated. Thank you so much.

The third car I have bought from Jeff Wignall Ford Mornington, I wouldn't go anywhere else! Customer service is fabulous, Chris Morgan was absolutely great to do business with. The whole experience was quick, stress free and I was really happy with the deal!

Shane was great! He was very patient with us and responded to us quickly when we contacted him, but he never pressured us. We felt comfortable with all our dealings with him. Happy to recommend him and Jeff Wignall Ford. Would happily buy from them again.

Purchased a car from here today. Marco and Craig were awesome. Great people to deal with and nothing was a problem. You 2 guys are great your employer is very lucky to have such good staff. Thumbs up Craig n Marco. Cheers from a very happy customer

The sales service I received from Jeff Wignall Ford Mornington was second to none when purchasing my 2023 Ford Ranger Wildtrak. I couldn't be happier with my purchase and the whole sales process from beginning to end. I highly recommend them.

We had one of our service vehicles repaired on Monday 24-04-2023. Excellent service by the team at Wignall Mornington. Special mention to Scott in customer service and Ashley in Spares who was fantastic to deal with. Cheers !! …

Excellent service. They made the whole process of buying a car very easy and stress free. Shane was brilliant, and nothing was too much trouble. He makes a good coffee too! I highly recommend Shane and the team at Jeff Wignall Ford.

I was really impressed with the quality of service i received from ford services.All my needs were met in a professional and timely manner. The staff were friendly and the price was competitive .I highly recommend ford services.

So happy for the deal we got here from Seb, such a humble and nice person. I bought my dream car mustang GT, with a lovely twister orange colour. I got a very good deal with Seb and personally recommend to my friends.

Amazing customer service. Found us an Everest when we wanted it, great price, beautiful colour Sunset Red ((Sunnie). The sales team are wonderful, so helpful and generous with their time. Well done Bella and Liam.

Exceptional service from the guys at Mornington Ford. Great communication, felt like a valued customer and nothing was an issue. Highly recommend the Mornington Dealership to anyone looking for a new car.

Greg Eckfeld was very helpful and knew all features in the Ranger Wildtrack which I purchased. When test driving the vehicle I strongly suggest asking Greg to accompany you to explain all features.

Very nice customer service by mornington Ford and thanks to the sales rep Greg. Awesome gentleman to deal with. I don't regret flying from Sydney to pick up the WILDTRAK and drive back to Sydney.

Greg was the best sales person I have ever met when it comes to buying a car…took all the time to explain each and every module of the car…he made my day, kudos to the team….big applause to Greg

Great service and wonderful people to deal with... Just be careful about unnecessary add on`s to the service... Injector / throttle body cleaning etc... Not Needed... Otherwise VERY happy...

Absolutely recommend this Mornington Ford, if your interested in buying a new vehicle I can highly recommend Chris Morgan. Excellent customer service and his vehicle knowledge is amazing!

Fantastic service and follow up, every step was covered and Bella was brilliant. Our expectations for the car and purchase were well and truly exceeded. I highly recommend them! …

Well above average service, always felt looked after and cared for. An amazing experience and so happy we bought a new car through them. A++ Cheers to the staff at Jeff Wignall Ford

Disgusting wash Bad communication Didn’t offer any other solution except purchase snd program new keys After lock problems Didn’t reset service warning Second time Generally slack

Very Happy with my experience at Jeff Wignall Ford everyone involved was great to deal with and made the whole process stress free! Huge Thanks to Liam and Greg

Greg was very helpful across the whole process. His communication was excellent and he provided great service. We are delighted with our new Ford Everest.

Fantastic sales person, Chris exceeded my expectations. My Raptor was earlier than expected and Michael backed it up with a competitive loan. Great work

The staff and service were very friendly, professional, and you felt they wanted to give a great customer experience. Harry was the best . Cheers Steve

Bought a used car from here and the whole process was very professional. It was my first time buying a car from a dealer and they made it very easy.

The staff at Mornington ford continue to provide amazing service to myself and my vehicle. I look forward to continuing to service my car here.

Chris and his team at Mornington Ford - second to none when it comes to purchasing new rangers. Special shout out to 2IC Greg for his help

High quality dealership. Helpful staff from reception to sales. They went above and beyond to assist during a pressing time. Thankyou!

The service and attention were excellent. I was very pleased with how they treated me and I would be very to buy my next car there.

What a great buying experience, made very easy, kept me well informed as car was being built and delivery was a breeze. Thankyou

Chris Morgan and the team were great to deal with! Very happy with our purchase. Highly recommend. Head in and ask for Chris!

Had my car serviced by Frankston Ford and it was ready when promised & also had been cleaned. Nice easy process Thanks Guys.

I purchased a Ford Puma from Con Zacharias He was friendly, understood my needs and pointed me in the right direction.

Great Service Very happy with customer service with Con Zacharias Thanks so much …

Great customer service from Chris I will 100% recommended him. Thanks for your Good service .

Great service and experience from the friendly team at Mornington Ford. Love my new Raptor!

Wowee so easy to deal with thanks to Chris and the whole team at Ford. Glad I dropped in.

Purchased a new Wildtrak from Greg, could not have made the whole process easier, 10/10!

Had my Everest serviced here - brilliant check in system. Professional and efficient.

They serviced and upgraded the car as part of their yearly maintenance schedule.

Chris Morgan has helped me with a good deal and a great vehicle Thanks Chris

Great customer service Experience with Con Zacharias Thank you

Great service at very reasonable price. Love my new Ranger V6

Great customer service from Con, will be back again

Great Service and Fantastic customer service.