Motel 6 San Antonio, TX - I-10 West is a Motel located at 6015 I-10, San Antonio, TX 78201. It has received 753 reviews with an average rating of 3.3 stars.
The address of Motel 6 San Antonio, TX - I-10 West: 6015 I-10, San Antonio, TX 78201
Motel 6 San Antonio, TX - I-10 West has 3.3 stars from 753 reviews
Motel
"For all the bad reviews this location got, my 5 day stay was a good to very good experience"
"Truck driver, not very much space, Bob tailed, front desk service is unique after provided info prior to arrival"
"The Manager Andy was very rude from day one at check in"
"Very nice caring people"
"Stayed here twice within a week"
For all the bad reviews this location got, my 5 day stay was a good to very good experience. It’s not really a place for the family (no pool and in a “questionable” area with many homeless wandering about outside the fences) but for flying solo, it was perfect for me. The office staff (they can come off as stand-offish at first) was respectful and pleasant after being there a couple days. Office is open 24 hours which is important to me as I work nights. My room was clean, all appliances worked great, and was quiet for being close to I-10. It was well lit and the staff wandered the property regularly. It has outdoor cameras everywhere. It has a 6 foot fence all the way around it to keep foot traffic to a minimum. Housekeeping was done every day and that staff was very nice. The deposit is only $20 and I got it back within days after checking out. I will return again when needed. Thank you!
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Rooms
Clean and high functioning
Walkability
Close to Walmart and close to several bus stops.
Food & drinks
Close to Bill Miller, IHOP and a Walmart
Hotel highlights
Great value
Truck driver, not very much space, Bob tailed, front desk service is unique after provided info prior to arrival. The room seems very nice and clean until I had a good look at another one , my room is unfortunate . At day two I'm not sure why just speculations of race after seeing others come from the rooms no where near me at this point I feel that it's not a mistake or he didn't know and after asking the cleaning lady to wash my comforter she came back with another brown one no need to make a spectacle of myself then I would be what he's already thinking,with that being said I will finish my stay but never again.
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 2
Rooms
I looked in the window of others and the room I'm in is not like or finished but is the only one 'others are being worked on why put me in this room or one door down Right where they are working and no view with a lot of other rooms empty.
Walkability
Everything is considered
Food & drinks
Delivery was fast Walmart next door BBQ restaurant literally right here Others close by
The Manager Andy was very rude from day one at check in. Then I get to my room and my bed sheets are very damp and wet still. The floor was wet and smelled like dirty water. I was going to pay for a couple of more nights and because my boss had just landed in San Antonio, I was waiting for him to come pay. Well the manager Andy called the police on me and told me he wouldn't take the credit card information from my boss who I had on the phone. He said it was a brand new policy from that same morning that if the name of the person in the room and the card don't match he wasn't going to accept it. Well I asked him to show me the policy and he wouldn't. My boss said he would show his ID and credit card once he arrived to the motel. Again the manager Andy then said he wanted me to be escorted off property. Now I was not a disturbance, nor did I cause trouble or brother anyone. I believe I was treated disrespectfully for no reason at all. I feel like I deserve a refund or something? That is no way to be treated and I was alone.
Very nice caring people. I Came to San Antonio for work spur of the moment trip and wind up having to stay overnight I forgot my purse on the kitchen counter therefore had no wallet thank goodness my ID and some cash was in my consul I called numerous motels Trying to find somewhere to stay that would take cash and the amount that I had soon as I would get there their price will change up to 100+ dollars finally I stumbled upon this place after 5 other motels and they were wonderful they gave me the price they said gave me my deposit back the next morning the rooms were nice especially for as cheap as it was nothing was nasty ac was cold beds were comfortable no complaints here at all IHOP and bill miller barbecue place is close not that I had the money to eat there but they were close enough if you need a quick place to crash and food close by even if I had to stay here a few days I definitely recommend.
Trip type
Business
Rooms: 5
Service: 5
Location: 5
Stayed here twice within a week. Both visits were great. Clean, quiet and the free WiFi was a nice bonus. The front desk clerk Andy is friendly and accommodating. First time we thought there was something wrong with the tv so we called Andy. He came right up and fixed the issue, which was merely us failing to check if the tv was plugged in lol On our second stay (after requesting it) we were able to get the same room as our first visit. I also like that we've been able to park in front of the front office even though our room was more toward the side/ back of the property. Andy was very accommodating about this when we asked if we could. Walking distance to a Bill Miller's and a convenient store. Reasonable room rates and immediate availability both times we've stayed here. I would definitely recommend this location.
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
If I can help it, tonight will be my last time staying here. I'm not sure of the man's name, he works at the front desk and cleans rooms as well, but this guy is over charging on a technicality. He comes of rude and honestly he seems prejudice. My Fiance and I have been there a couple of weeks now. We brought it to the attention of this man, that he is charging higher than the rate on our reservation and he hasn't granted us the military discount he argued us down and he has yet to accommodate us. One day, when he saw us, he stopped in the middle cleaning a room to complain to us, claiming it had taken 3 hours to clean our previous room. Not only was he rude at this point, but he continued to taunt us, telling us we aren't kids, then repeating we need to keep our room clean. There was hair left from a hair cut after this same guy had us abruptly change rooms.
Absolute horrible service and room. Booked a room for our son for 09-21-21, who is on its way to his first navy duty station. Booked online, called 4 times to make sure he is not running into issues. Even emailed them an authorization confirmation to charge my card etc. He gets to the motel to find out he has to pay, since there was an issue processing payments. I literally talked to the Manager at 10 AM that morning, she confirmed receiving the email and assured no issues. He was so tired after 13h of driving that he just paid it. Called us from the room and is discussed with it - smoked in room and not very clean. He stays and left early in the AM. No apology whatsoever. Lesson learned! Sadly other well run and clean Motel 6 will suffer because of them.
Trip type
Business
Rooms: 1
Service: 1
It was exactly what I expected for the price I paid for. I’ve been at a lot of cheap hotels so this is pretty good considering I didn’t pay much for this stay. The important part is that the sheets were clean and the room was clean. I saw a roach too but as long as it ain’t on my bed it’s whatever. It’s Texas you’re gonna see a roach occasionally. The only reason why I’m deducting a star is because our TV didn’t work and they allowed a homeless person sleep next to the office. It wouldn’t bother me at all back at home but when I’m visiting a place I wanna make sure I can get to my room safely and not scared that my stuff will get stolen. Other than that no complaints everything was just as I expected.
Trip type
Vacation
Rooms: 3
Service: 4
Location: 5
For starters, the desk attendant didn’t even greet me. Just asked for id and cc. I had to ask for my receipt. I entered my room and it stunk like smoke even though it was a nonsmoking room. It wasn’t aired out. The bedsheets had terrible stains. Would’ve asked to change rooms but I was too tired and just wanted to sleep. Then our neighbors arrived near midnight and were screaming and fighting and trying to open the joining door to my room. Attendant asked them to quiet down but they would not listen to him and nothing happened-all night long! They had just quieted down when my alarm went off and I had to get up and leave. Terrible experience. Morning clerk was nice.
I would have given all 5 stars because I enjoyed my stay here, (I am currently staying here). The only thing I didn't like is the price of nightly stay is way too much for a 2 star motel. Also the price varies depending on who is working the front desk & which guest is paying. No improvement from last visit. The front desk people are really rude- except for one of them. The youngest man working in front is so helpful. The cleanliness of rooms is HORRIBLE!! I hope I don't get sick because the rooms are so disgusting and infested with bed bugs, dust mites and who knows what else.
Travel group
Couple
Rooms: 1
Service: 4
Location: 3
Front desk was SUPER rude from the start, he tried arguing with me that “they don’t serve people under 21” even after I showed him my ID he kept trying to argue with me and reject me. Not to mention how dirty and damaged our room was, the bed had multiple stains and the ceiling and bathroom door had holes in it. That area is heavy with vagrants as well so I didn’t feel safe at all and kept hearing strange noises in the middle of the night. I was super tired and didn’t feel like causing a fuss so we stayed with our room, i dont plan on returning to this location ever
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1
Not working outlets/ fridge, mold in bathroom, dirty microwave(only one option to heat "soup button"and dirty bed sheets with bugs, was supposed to stay 2 nights but couldn't, was not a pleassant stay for my family. Office clerk did offer to change rooms but afraid we would experience the same, so just checked out after being there a few hours. Maintainance/cleaning can be greatly improved. I have used Motel 6 chain before and had never experienced this. Have not yet received my refund.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 3
The room was nice and clean for the most part. The rate was good and it even offered roomservice. I had a peaceful night's rest. I did see a couple crawlies in the space and the fridge could've been a little cooler. The location was great there was a Walmart and Miller's bar b q and ihop all within walking distance. The staff was friendly.
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Rooms
The room was spacious and clean.
Walkability
Several restaurants within walking distance of the motel.
Hotel highlights
Quiet, Great value
Worst place EVER!! Wheelchair accessible room we requested was not even accessible.. couldnt get in the bathroom at ALL… bed wasnt accessible to someone in a wheelchair.. do NOT tell me you have an accessible room when you dont..and i dont mean getting in the room solely.. everything has to be accessible or its false advertising.. also the shady guys working there need to find other places to smoke and deal drugs..will not be back!! And anyone disabled, stay away!!
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1
Worst service ever. I had a temporary card which I had to use to stay there at told the attendent when I asked about my refund of my deposit. The man at the counter told me don’t worry it will go back to your account even if it’s a temporary card bc it’s the same account. A month and half later I’m being told I can’t get my deposit back bc I have a new card. And that I have to just basically cut it a loss. I call to speak to manager and they give me the run around. I will never stay here again
Travel group
Family
Rooms: 1
Location: 1
Front desk personnel/owner not completely rude but very nonchalant in his attitude towards me and what they offered. Absolutely no free breakfast whatsoever. (It was 10 dollars less expensive than the Days Inn just next door.) Upon arrival to my room I was approached by my neighbor and was asked I'd I was "looking." I informed him that yes I was looking so I don't run into anything while I walked around, which he failed to see the humor in. So I got an ok room, an ok price, got solicited drugs, and got hot brown water for breakfast, enjoy!!
The room was dirty when we got there. A dirty wash rag was sitting there from previous people. Floor needed cleaned. The guy I called there was hard to understand and he gave me a cheaper price but then when I made reservations the price jumped up. The bed sheet was inside out on the bed as well. I wonder if it was even clean or if they flipped it so they didn't have to wash it. It was disgusting. The lever for the shower was also broken and literally fell off in the bath tub. I will never stay at this motel 6 again.
My stay was not very pleasant . Room was not very clean , sheets on the bed were very stained I had to sleep with my own bedding purchased at Walmart that nite . The towels were very gross and when I asked the head housekeeper to give me fresh cleaned towels he handed me towels that look like the floor had been cleaned with the day before . So I felt he gave me rags to dry off with . For the price I paid per nite . Which was 139.00 plus tax I should’ve received better service . Not a very happy customer .
The worst stay in any hotel ever! It was 58*, AND NO HOT WATER. Stayed 1 night and left at 5am. Very ugly hotel. Iwas very disapointed, as well as my wife and daughter. We only stay cuz we checked in at 5 pm, and had a 6am appointment. We couldn't take showers due to cold weather and cold water! We WILL NOT EVER STAY AT MOTEL 6, especially at this Motel6. It was convenient for hospital appointment. Never, Never stay here!!!
Travel group
Family
Rooms: 1
Service: 1
Location: 3
1) No clock or alarm clock 2) No coffee maker 3) No phone 4) Electrical outlet not working near bed 5) Bed board on bed farthest from door fell off the wall 6) Dead crickets on floor near bed 7) 4 people, 2 towels 8) No tissue box 9) No Bible 10) First assigned to room 109 but a homeless person was living there, so after walking in on her - half naked and smoking a cigarette - we were assigned a different room. That's all I can remember at this time.
Rooms: 1
Service: 1
Location: 1
I checked in at 2pm to a non-smoking hotel and when I got there it smelled okay since they had just finished cleaning. A couple minutes later you can small the tabaco strong which they tried masking with a spray. Within the hour at 3:00pm I was trying to return the room and get my money back but even though it was before cancellation and their non-smoking room reeked of smoke, they did not want to give me a refund. Had to leave for another place and lose my money. Would not recommend for anyone.
Customer service was great, however, the room was not at all. The bathroom tub was filthy that I showered with flip flops on, the shower head was loose and I had to keep tightening it, and the door was loose that it wouldn't close because it wasn't on its hinges. The towels were off white and dingy including the new towels I requested. The bed covers were old and looked as if it was together on its last thread. I will not stay at that Motel 6 location again.
AC did not cool ,went to the office they responded quick and replaced the AC but it wasn't much cooler and shut itself off every hour.there was a phone in the room just for looks lol it did not have a chord or plugged into the wall ,only 1 electric outlet worked
Trip type
Business
Travel group
Family
Rooms: 1
Service: 2
Location: 1
Noteworthy details
Alot of emergency vehicles and sirens on the roadways all hours
Rude owners. Sheets smelled bad. Blood on walls. Paid for 2 nights and didn't complete our stay there didn't even care to get my money back I just wanted out. Room service never came. They left us without toilet paper. Room had roaches so we went to Walmart to buy raid. Just lousy and gross. I would never stay there again nor recommend that place.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1
I will never stay there again! The rooms were clean and fairly nice, could use some updating though. The issue was that I overslept, (which never happens!), so, they walked right in, did not knock, and threaten to have me arrested.. SERIOUSLY?! For oversleeping?! I had been on the road for 2 days, car searching!! They did not even want to give me 10 minutes to pack up my belongings.. So, needless to say, worst hotel stay I've had, EVER.
During my stay here,I had a few ups an downs. The housekeepers live on property and are very very nosey, loud, rude, and stay up all night long outside there room doors making it kind of hard to relax.besides that The owner and manager were very kind And helpful. The room was pretty decent but not nice enough for the rate they charge on Fridays/Saturday!! This place could really use some improvements. Maybe even add a swimming pool!
Rooms dirty and damaged, employees rude, had to go to four different rooms and the last the door knob would not stay on the door. told them I wanted to cancel but they only credited 2 of the three days I paid for even though I was there less than one hour. Use the Days Inn next door, nice, clean, well kept and a decent price.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 5
Totally disappointed in this stay. Besides dirty, no towels, one dirty used wash rag in the room, employee who checked me in and out sleeping on the floor. Did not feel safe, a lot of homeless people in the area. Could not park my car near the room. Heater did not heat past 58. I actually feel I should be refunded as this was such a bad representation of Motel 6.
Rooms: 1
Service: 1
Location: 1
Very rude staff rooms were dirty sheets had stains and were very disgusting. Housekeeping made me n my husband mop n sweep our own room. It was too pricy for that motel i would not come bk and if i could have your customer service number or corporate office number so they could either refund me one day or something i stayed four nights and it was a waste of money very disappointed in your services..
Their version of an accessible room: a two bedroom unaccessible room with no access to the bathroom. I specifically requested an accessible room and reserved that online. Staff very shady and was outside smoking near front when I arrived. They operated solely from the night window only which is unnecessary during the day.
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1
NO access to lobby. Had to check in through a window by the side of the road giving the impression that the place was unsafe. The hallways were very dirty. The place was old and in poor shape. Worse M6 ever. Do not stay!
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 1
Location: 3
Safety
Felt unsafe. didn't leave anything in rooms when I went out.
This is by far the most clean location out of all the motel 6 stays I’ve had… EVER lol the staff is super friendly and attentive. It’s quiet, there is a about 6-10ft fence surrounding it to keep the foot traffic to a minimum I actually loved it!!!!
Trip type
Business
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value
There were a few issues with our room, we were in a non smoking room, but the bathroom smelled of heavy cigarette smoke. Normally not a problem, but my son has asthma. The microwave in our room didn't work. The bathroom floor had water on it leaking from the toilet we assumed. The staff is very friendly and accommodating. It was a holiday weekend and they were slammed.
There were crackheads and dealers right by the rooms stairs and cars. Didn’t feel safe walking to my room nor leaving the cars in the parking lot. And once we asked for a refund the owner didn’t want to issue one so we had to dispute the charges. Do not recommend staying here unless you are male and don’t give a F.
Rooms: 1
Service: 1
Location: 1
Pictures on this website are false stayed there amenities in this picture are incorrect.. middle eastern people own and run this motel lobby rooms, that are depicted on the website are all false. People beware Before you book your stay here. NOT GOOD. QOULD NOT RECOMEND THIS PLACE EVEN FOR MY MY SICKLY GRANDMOTHER
Trip type
Business
Travel group
Family
Got a room and they are poor employees, won't change room while paint fumes in surrounding the whole room. After calling the office two times they refused to move us I had to unlock the window just to open it poorest hotel I've been in. I do not recommend anyone getting a room here
Travel group
Family
Rooms: 1
Service: 1
Location: 1
Room was decent. I accidentally forgot a bag with a watch and and bottle of cologne in the room. I called immediately I noticed it wasn’t in my luggage. I know for a fact I left it on dresser under the tv. I called and apparently they found nothing in the room of course.
Trip type
Vacation
Rooms: 3
Service: 1
Location: 2
The location was excellent, close to all areas of the city and to shopping centers and eateries. The rooms, although it needed minor repairs, was excellent. Room service was outstanding and the desk clerk was very helpful and had great people skills. We enjoyed our stay and will be back again. BTW, the coffee was excellent!
Mrs. Nancy was so helpful and plesent. Love the staff seems so happy welcoming upon entry to office. I will be returning in few weeks. Se y'all again soon.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value
The gentleman at the desk was very courteous & processed my reservation very quickly. Unfortunately the room #105 was not so great. The shower pressure was very very low & the bottom sheet on the bed was stained so I slept on the top sheet. Got in late so didn't have time to wait for it to be changed.
Nice, clean, pet-friendly hotel with plenty of rooms, even on weekends. Call hotel directly to make reservations, and secure the room with a credit card. Rooms in hotels are being or have been renovated; most rooms have microwave and mini fridge. Good value for families as well as pet owners.
Very disappointed motel and disgusting! It full of druggie and homeless people.I was on the first floor and it was horrible I will never again stay here. Manger didn’t even care
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1
Bed sheets and pillow cases were dirty and stained. They refused to return my deposit simply because i forgot to ask for it at checkout. There was no damage to the room. The keys were left in the room.
Travel group
Solo
Rooms: 1
Service: 1
Location: 2
I love this Motel 6!! My wife and I have been coming here on and off for 2 years now. We always come back to this Motel 6. Andy and his entire work crew are the absolute best. Extremely nice. Very understanding people. We never have problems here and always feel super welcomed!!
This motel 6 has the BEST employees and staff. They always give the BEST CUSTOMER SERVICE. Thank you, Andy and all other staff members. I stay here at least twice a month and highly recommend this motel above all others. The rooms are clean, well kept and the staff is great.
Roaches, bed bugs and even the covers are stained with blood and pee. We also got ripped off our deposit. They accused us of things we did not do to the room. We’re going to be seeking legal action against Motel 6.
Rooms: 1
Service: 2
Location: 1
We asked for non-smoking and the room smelled awful. I have an 8month old baby and as a parent you don't want your kids exposed to any ugly smells. The shower was not working it didn't shoot water the correct way so we had water everywhere every time we showered.
On the same premises as Days Inn where I stayed hence can't give an accurate review except that the property is clean, maintained and not once did I witness loiterers or negative traffic of any kind. Off property is a whole different world. Peace ✌️ Brian Bruce
After being on the highway all night I just needed a decent place to sleep. This Motel 6 exceeded my expectations. The night clerk was very nice, my room was basic, but clean and appeared safe. For $50 a night it's a steal. I would definitely stay here again.
No bucket for the ice. Had to plug in everything for them to work. No tissue in the holder. Not a very safe door. Did have a refrigerator and microwave. One trashcan In the room.
Travel group
Solo
Rooms: 1
Service: 1
Location: 2
Mattresses are uncomfortable, blankets are stained, pillows are hard. Deadbolt doesn’t latch. Sketchy crowd, but it is affordable and has the essentials if you are in a pinch. The tv, microwave, and fridge is nice. Update* The tv remote didn’t work.
It was honestly really trash and apparently you have a hour too get your refund before the guy at the front desk says no and the blankets where not even replaced when put under a black light
Rooms: 1
Service: 1
Location: 1
My family and I enjoyed the clean rooms and cold refrigerator and cold ac . After a long day and looking to relaxe for the night with very low funds , the night staff in office was very generous and was very reasonable on the rate .
Horrible. Price was ridiculous for such a crappy motel. I've paid less to stay at way better places. Had trouble even opening the door. If not for my neighbor don't know if I could've gotten in. No coffee maker. No breakfast. Plenty of drug
Very accommodating. Both the man and woman at the front desk are kind and professional . We recently started visiting this place and love it for the consistent rate and convenience of the bus route. They are doing some renovations so parts
It was what was expected for the price. Never the less, I had to go ask for a roll of toilet paper at the front office. Then at check out, the employee did not remind me of my cash deposit. I almost left them an extra $20!!! ...Never again!
Andy and the other staff on site during the day were very nice and helpful. yes they do come at 830 9am. Did have a rental car stolen during the stay. I was paying cash per nite waiting for another rental, I never received nor was offered
You get what you’ve paid for! We’ve stayed at worse and usually not picky , as long as we have a roof over our heads. But this experience wasn’t a horrible one but my back disagrees. Lol the bed was like concrete , no pictures on wall, no
Do not stay here! The GM is a very rude guy. He grilled my wife when she was paying for the room, about not having guests. He wouldn't let up about it! As we were moving our stuff in he was just staring out of the office window at us. We
Rooms were dirty and bugs under the sheets. Bathroom door wouldn’t close. No privacy in the bathroom. Bacteria, Mildew, and filthy room.
Rooms
Broken beer bottles outside our room with a strong odor of beer! Just awful.
Dirty room. Sheets were nasty. Stains all over them. Hair was all over the pillows. Room was a conjoined room. They had a chair in front of the door so you wouldn't open it. I asked for a refund, they wouldn't give me one.
It a motel 6. But the room smelled nice, there was a fridge and microwave. Bed was decent and the internet was good enough to play dogs 2 on. Only complaint is that light seeps in around the door. This was a great value.
The rooms are filthy,,,no smoke alarms,, t.v. wouldn't work half the time,,,no phone in the room,, had roaches crawling around,,,l won't be staying here ever again.
Rooms: 1
Service: 1
Location: 1
Front Desk wasn't so friendly , fridge didn't work good, restroom was tiny , water pressure was garbage. only good thing about the motel was Walmart, IHOP, 7-11 and a BBQ restaurant were all in walking distance .
We reserved a non smoking room. Room was fine when we walked in, but once I opened the bathroom door, we could smell strong cigarette smoke. Beds were comfortable. We were not fond of the shower, but made do.
Everything was good except the showerhead. Could barely get a decent amount of water to rinse my soap off. Had to use a cup. I think there were coffee stains on the sheet but they certainly smelled clean.
Yeah although I turned in my key and left the place spotless they still haven't refunded my deposit.
Travel group
Family
Rooms: 4
Service: 3
Location: 5
We got two queen beds instead of the king we booked. The wifi signal doesn't reach our room. There weren't enough towels. Other than those small things, it's been pretty nice.
Great room clean and spacious with a courteous staff
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value
You get what you pay for,,its not to expensive,great wifi,you're not bothered by anyone really,but there is roaches all over, other than that it was a pretty good stay
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