If you have the whole day to spend at the doctors office, this is the clinic for you. They make you set up an appointment which really doesn’t matter because they will see “walk in patients” before you. The last visit I had, I spent 2 hours in the waiting room before I was even called to the back. I was informed that they were verifying my insurance, not sure why if that should be done the day before patients who have appointments are seen. This day, I spent 1/2 a day at the doctors office. The front staff doesn’t know what to do with insurance. I had a regular doctors visit, the doctor decided that SHE wanted for me to do my physical instead of the regular doctors visit that I wanted. I let the girl in the front office know that I would need to have a refund because I had paid a copay for the regular doctors visit. She let me know that I had to speak to the manager because i would have to dispute he charge. It shouldn’t be that complicated to correct an issue, specially if it was a change the DOCTOR decided. My mother had 2 visits with the physicians assistant. One of those times one of girls was taking her vitals and reason why she was there to see the doctor, the rest of the office staff was testing the speaker phones but it really sounded like “playing around” because the medical assistant couldn’t keep her composure and kept giggling. There seems to be no professionalism with the medical assistants or front office staff. One of those visits that the physicians assistant “allegedly” sent medicine to the pharmacy they never received the prescription. The 2nd time the insurance needed to clarify the medication with the clinic and they could never get a hold of anyone. It’s just been horrible going to this doctors office. And even if they did get a physicians assistant to “help” with the amount of patients they see/saw, it helps nothing that medicine isn’t being sent or they aren’t answering their phones for clarifications that are needed by the insurance.

I have been in this Dr's office three times. The first time I saw a PA, second time I saw the Dr, and she didn't ask me any question about medications. She just told me she would call something in for my migraine. Well, she did call something in, med's that I cannot take. One that gives me seizures and one that tears my stomach up. She would of learned this if she cared enough to ask. Especially since she hadn't received my records yet. She didn't seem to care about the patients. The last time I was in there, I asked to please let me see the Dr, all I saw was three different nurses and they just wanted to argue with me. This Dr office also over charges the insurance. She even wanted a drug test from me. I said yes, she charged insurance over $300.00 for it. And, she still would not give me refills on my medication. She said I needed to go see a shrink before she would even consider giving me my medication refills. That showed me that she doesn't care that if a patient runs out of medications. The office staff is rude, they over book patients. I was told I was lucky that I even got to see the Dr the second time I was in that office. Please find yourself someone else. This office really does not care about the well being of patients. They only care about how many people they can cram in the office and the money from patients and from insurances. Please look for a doctor that will talk to and listen to a patient. Because it will not happen with this office.

Went in for a celulitis infection follow up on my left leg after being in the hospital, the doctor at the hospital told me that if my leg was still swollen the doctor would be able to prescribe me more antibiotics after I ran out. The first day the lady doctor told me that I must have a broke ankle or my fatness was making my leg swollen. Next day I went and the lady wasnt there so I accepted getting a second opinion and dr. Valenzuela is so judgemental and told me that I was just fat. And asked me if I had kids and I said no and he said well thats why you cant have kids. We have to run blood tests and xrays and ultrasounds. Well it was all for nothing because I did have cellulitis infection according to another doctor and all my symptoms, wich were fever, swelling, dizzinez, chills, pain, red dots on my leg. I cant believe valenzuela would overlook my symptoms to try to make me waste money by trying to come up with another problem . overall this conditon made me spend about 1500 at the time I was already off work for 2 weeks and I didnt have money and I couldve saved alot by not going to valenzuela they are rip offs.

Very good and caring Doctor Valenzuela, nurses & office staff. This place is not about making money they are more interested on helping the need. Every time I have to visit is has been a pleasant experinace and a fast recovering on my seakness. Thank you Dr Valenzuela and team @ Tidwell location.! Muy atento Doctor Valenzuela, enfermeras/os y atendencia de oficina. Se puede sentir que esta clínica no solo le interesa hacer dinero, si no alludes al necesitado. Cada bes que me a tocado visitarlos, a sido una muy buena experiencia y pronta recuperación de mi enfermedad. Muchas gracias Doctor Valenzuela y equipo en la locación de Tidwell.! Those who complain about how much time they spend, at Clinica mi Doctor; there is no clinic that will get you in and out in no time, it all depends on how many people are there befor one arrives. Para los que se quejan del tiempo que perdieron en Clinica mi Doctor. No ay una clínica que los pueda atender en el tiempo deseado, todo depende de cuantas personas estén antes de que uno llegue.

Primero vez que llevaba a mi hermano de 65 años. Recepcionistas muy arrogantes platicando entre Ellas y Mal atendiendo a Los pacientes..Llego un anciano q necesita a sus medicinas y "hasta q Tenga su cita podran darselas" Llego una Senora tambien mayor buscando una referencia q tenia dos semana Esperando y la atendieron de manera fea....pienzo que las personas van enfermas ahi y que si no estan dispuestas a atender de una mera cordial ..que estan hacienda ahi!!!! Las personas van enfermas y con El trato q Les Dan se sientes aun peor...tome mis papeles y me sali sin ver Al medico...solo por El Mal servicio de El personal de la recepcion...

Servicio administrativo pésimo, las asistentes que están al frente no saben ni contestar un teléfono, por una pregunta simple que requiere una respuesta simple pero importante, he tenido que manejar veintidós millas porque no tienen la capacidad de responder. Pero todas las que están sentaditas ahi son iguales, enfermeras alguna igual que porque tiene tiempo de trabajar ahí conoce todo el sistema, claro que lo conoce, y están para explicarlo a la gente que apenas va por primera vez, si les fastidia atender gente que se vayan a su casa a descansar. Médicos buenos, no puedo decir nada de ellos, son la excepción...

Went in early it wasn’t even close to closing time they had maybe 5 people and they didn’t accept me smh I called before I went in to schedule an appointment and they said that they didn’t do appointments sats that they only did walk ins so when I got there they said they weren’t accepting anymore people! & when I asked the female up front for an excuse for work she told me she couldn’t give me one because she would have to make a profile on me since it was my first time going. Never coming here again!!

WORST EXPERIENCE Apmt was at 9:20 am. It took 40 minutes to get my vitals taken. I didnt get seen by a dr. until 11:30 am. Dr. was very nonchalant when I mentioned the Very large Delay. After a normal physical he requested Blood Work. And. Urine test. BLOOD WORK WAS DONE nicely until she switched the tubes &slightly Moved while she was. Changing them. Which Hurt like Heck. (Pictures are the development from Monday's visit to Friday

Muy Mala pero muy Mala.Katarina se llama la medico . Yo pregunte primero si mi aseguransa me cuvria .la checaron y dijeron que solo 20 dollars yo pagaria. Mentiras ,me quarian cobrar 150dlls por sacarme sangre y mi aseguranza dice que yo no Devo pagar nada. son muy sinverguenzas quieren covrar doble y si te dejas te sacan todo tu dinero y tu sangre..no es un buen lugar te hacen esperar mucho para el mal servicio que te dan

I came here last week as a walk in. They took me in pretty quickly. I was seen by Sandra Amado. She is very friendly, took her time explaining things to me. I was in and out in an hour and a half. I was in today with an appointment and I was taken in to be seen within twenty minutes of checking in. I'm sort of upset with myself for not finding this place sooner. I've received great care- she and her staff are incredible.

The staff are rude. Yelling personally information through the glass for everyone to hear. I made an appointment with a doctor and they billed my insurance as so but only had a nurse come it. The nurse stated I need a referral and to get it up front. The office staff told me to find my own doctor and I don't need a referral. The office clearly cannot communicate with eachother to provide adequate care.

Fast n great place to come when u re I need of a place yes true some times it is a long wait yet that is every doctor office I've been to in the past years n for seeing kids running round It depends what time u come like after schools for sure n summer for sure yet some Partents just don't care yet we ask the the parents not let their kids run round i like it it is better than where was going at

I was very impressed with how well this clinic was ran. The staff was very patient and kind despite how rude i noticed some of the clientele to be. I understand no one likes being sick, but that's no excuse for rude behavior. I really felt the staff went above and beyond for their patients and for that reason I'm giving 5 stars and next time I need a doctor I will be coming back here.

Cuento con seguro medico y llegue antes de las 2 de la tarde, pasaron a casi todos los pacientes y le consulte a la persona en recepción si pasaba algo con mi seguro y me dijo que en ese momento estaba checandolo, creo que deberían respetar el orden de llegada del paciente, ya que, esperamos un buen servicio y nos sentimos mal de salud. El trato es un poco impersonal, y descuidado.

My dad started going to this medical clinic. The service is not outstanding. The receptionist called that my dad had an appointment at 2:10pm our wait time to actually see the doctor was about a hour. The room was not clean trash cans were full to the top. My dad was also prescribed medication and no prescription was ever sent to the pharmacy. Planning on changing my dad Physician.

There so arrogant they only care about money paid walk-in they couldn't do a full check up or at least try to listen now im in a life treating situation have to go another clinic if you want to know how it feels to be in a refugee camp. Most the good reviews/post are from there clinic workers duh. The workers are probably illegals.

People r sick they have kids running around.don't even get a apoint mentioned they still call u in 2hrs u better b in front of the one on desk cause she'll lye and say she call . Well maybe if the put a notice so people can pay attention to they kids we can hear or name.

The staff is very nice, the wait is horrible. The Dr is good but very bad when it comes to RX meds, she forgets to let you know that you must buy some of the meds over the counter. So one never knows about the extra one has to buy. It's best to ask for a written RX.

This place should be closed down, for many reasons. The front office assistant is completely incompetent. The doctor is from another country who GOOGLED what to do during the office visit. DO NOT WASTE YOUR MONEY. I’ll be reporting this doctor and their office!

Very professional caring.Facility very clean staff efficient.I had to return today.Horrible arthritis flare up Dr.Miriam Renterria diagnosed me gave two injections. I can walk with little pain.Fantastic Doctor.Professional Knowledgeable I am totally impressed!

Dr. Amado is my doctor and she is amazing! I was very sick recently and she took the time to take care of me and listen to my concerns without rushing through my appointment. Her entire staff, especially Luis, have all been professional and courteous!

I'm getting really tired of this clinic they never answer the phone take to long for lab results and now their close before their time and the other line that they send you to live aessage their very rude after being with them for 4 years I'm done

Very friendly professional people. We arrived early to our appointment and they were able to take my grandmother. I think they are doing a great job especially dealing with the entitled people that go there.

Dr Amado is not there no more there was a Dr Mark whatever his name is and he is VERY RUDE AND DISRESPECTFUL soooo yeah never again will I go there also

Highly recommend this clinic. The staff is professional and caring. Always go above and beyond to help their patients. Very knowledgeable and efficient!

Es pésimo los doctores aquí .ni siquiera se toma la molestia de mandar las recetas a la farmacia.cuando estaba el doctor Balensuela era mucho mejor.

I went to these clinic to get my ears un plug but they dirent ivent tried all they did was make everything wors and i hade to pay 140$ for nating

The staff is very un professional and rude and the doctor on duty don’t bother to listen to the patient concerns they just rush you out

Muy mala Clinica las recepcionistas le gritan a los clientes. Se demoran semanas para mandar las prescripciones a las farmacias.

False advertising all the way saw the doctor and didn’t even prescribe or really look into what i took my my daughter for

the attention to the patients is really great, thank you to the great doctors that are at this clinic .

Dr. Amado, Katrina, Dr. Valenzuela and staff are the best. They are always caring and professional!

Love this Doctor they are fast and very helpful my son loves it.

Omg if u have 3 hours to waste then come here..not happy at all.

They are very thorough and they take appointments and walk ins.

Very good doctors and they really care ❤

Very professional and convenient!!!

She is a wonderful doctor

Excelente servicio.