The merchandisers at Myer are far more forward thinking than DJs as they continuously improve layouts and the merchandise offering. The customer service staff on the other hand are blasé, generic and indifferent as far as their service goes.

Mixed experience in comparison to other branches. Online collections and returns are only dealt with at one counter UNLIKE other branches. Why? I had to wait in line for 20 mins To collect an order. The item that I collected did not fit and

In busy times like Christmas they should really train their staff or casuals to be more efficient. We lined up and waited for around 20 minutes and that is just dodgy service. This was due to the staff trying to change/return items. Please

Went in yesterday (4/12/23) to exchange a pair of Dr Martens boots that was purchased online as it came with mismatched shoes (same size, different model). Staff at the Returns customer service counter immediately offered a refund and was

Cluttered and bunch of the older lady staff thought they were entitled too not do their job and they let a queue that had being waiting 20+ min go on and then then one staff lady of the ignorant bunch finally came up to the first customer

After making a special trip to Castle Hill Myer, as my partner had some vouchers to spend, he decided on a 7cup Kitchen Aid Food Processor. We could only see one on the shelf, so after waiting for a staff member to come and assist us, my

I went this morning to buy a Chanel Baume stick,so a saleslady( fully made up,pouting lips because of botux)approached me,and she showed me 3 shades of the Chanel stick,she wasn't accomodating,specially when I said I don't like the shade

Ordered click and collect yesterday. Went in around midday today, order hasn’t been processed. Mind you, what I ordered was literally 20m max from where they do click and collect. Ended up buying the product myself as way toooo slow. But

On the 3rd of January 2024 we walked into Myer Castle Hill to the location of the coffee machine's. We had been looking at the cold and hot coffee maker and read that it does coffee grounds were super excited to see it on sale for $149 I

My partner and I purchased items at Myer Castle Hill this afternoon (16/12/2023) specifically at Ralph Lauren, and we asked for assistance from their staff “Tahnja” who is extremely rude to us. We’ve already chosen a few items when she

Absolutely pathetic customer service by Rose and Roxy, when i went to buy a watch for my mother in law. They were extremely rude, un-approachable and unfriendly. Given their age, one would assume that they would be pro at what they are

Went on a Thursday night, handful customers in store and yet line to pay was more than 40 mins. Not because there was a lot of people but because the staff at the counter was taking approx 8-10 mins to process payment per customer .

We went back to Myer yesterday to finish out shopping. On Friday night we had an excellent customer service as usual. But yesterday we had a very bad and unprofessional experience with one staff from Polo section. She was rude,

I visited there today to buy a pair of Adidas shoe.. I'm giving 5 stars for the excellent customer service provided my staff there named Suzie. She was so patient and helpful to find me the exact style. Made my day..thanks Suzie

Asked a sales assistant the price of an item in a cabinet. She said "the door is open, you can check it yourself." Had no idea because in most stores, cabinets = locked doors. Especially since Myer is a "department store."

Myers is 2 levels at Castle Hill. The range of products is similar to other Myer stores, and conveniently located next to easy parking. You can park up to 3hrs free per day. They even have a dog food vending machine.

Shoe shopping on the weekend, amazing staff member who assisted me even though not her area - so helpful - she was so busy I missed the opportunity to thank her and let her know I appreciated her time …

The staff in the women’s section were utterly rude to my family and there was no need for that, we went into the change rooms at 4:45 to try before buy and were scoffed at and loudly told we’re closed now!

I had a great experience getting bras on Saturday. I was assisted by the Triumph fit specialist (she had dark hair and an accent, I wish I got her name). She was wonderful, helpful and knowledgeable

Like any other Myer, good prices during sales. Not many staff though to help you out or answer questions. Returning? You'll need to set aside quite some time (see pic)