I have just been seen at the PF in Galeão for a new passport and the service was impeccable, organized, calm and quick. My time was 7:58 and at 7:55 I had already been attended to and left the place. Really very organized and fast. The deadline for the passport to be ready is also great. Excellent experience today.

I need to know if they ever do petitions my boyfriend is from the Philippines and he wants to live here with me in Brazil and I need do a petition for him for that but I don't know weter they do petitions trough emailing which would be a whole lot better due to this pandemic going on

It is impossible to schedule an appointment in the international sector via the website. The only people who can book appointments are agencies with foreigners paying on the side who, of course, bribed someone to get the appointment in front of everyone.

I went to renew my passport in Volta Redonda! I made an appointment and was seen exactly at the scheduled time without waiting and it was very fast! It was ready before the expected date, I was notified and to pick it up even faster!! Very satisfied!!!

I have been trying to schedule an appointment on the website for 30 days without success, (RNE) is also unable to speak to the department by phone. Yesterday I went to Galeão airport with all the documentation but without an appointment and

The complaint about not being able to call the Immigration Office seems to be recurring. It seems that it seems right to give priority attention to people who are present at the Office rather than those who are on the phone. The staff are

Application, scheduling and service in 2 days. Service at the airport at the scheduled time, I went in and within 10 minutes I was attended to. It's a shame that the problem with the Mint in providing the passport is taking a long time.

It's always very crowded and there are huge waiting lines, a lot of disorganization, federal agents who are always in a bad mood and treat good people with ignorance who are only there fulfilling the requirements imposed by their laws,

Telephone service does not exist. They never answer. And when you think you will be answered, the fax signal comes on. Who uses fax these days? Locally, service is effective, but over the phone, it does not exist.

Excellent marked service. I arrived in advance and was able to be seen as soon as available, before the scheduled time. Passport comes out in 6 days and the whole process took less than 5 minutes :)

DELEMIG...I was seen two hours after the scheduled time, the phones and email didn't work...unfortunate, how can an organization like the PF not answer the phone in the 21st century?

Employees who don't know how to work, it's all very chaotic. Even with an appointment, they cannot and do not try to serve people. Really, really bad, total lack of respect.

Perfect I went to get my passport for the first time in my life when I was 61 years old, I was a little impatient, but I was treated very well by the PF girls at Tom

Fantastic face-to-face service but disappointing phone service. I think they don't answer the phone because the line must be connected to the fax machine. Hahahahaha

The service was a top ten. Super fast, I was seen 1 hour before the scheduled time. I was notified via email that my document is ready, 3 days after the service!

Passport service desk. Standard service provided by the Federal Police. I recommend going early as soon as it opens to avoid long queues.

Quick service when renewing my passport. Even before my scheduled appointment, I had already been attended to. Attentive staff.

Service scheduled and within the scheduled time. Delivery notice made 3 working days before the established deadline.

Good place, it takes time so be ready for it

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