I just been dudected a near $500 fee without telling me in advance. I attended the branch 28 days ago to early release a term deposit. The teller with me one minutes to ask what account I have get the fund and that is it. I got a big shock

Today I went into the Doncaster branch to bank a cheque and wasconfronted by an irate teller who said people had been bringing cheques in all morning to be banked when they should be doing it electronically. I don't need a lecture when I

Worst customer service by Eroll - NAB lost 3 clients including a business client today. He didn't even know how to verify visa on Immigration using Vevo, instead dialed Immigration in branch with a wait time of over 50-60 mins.

Bad experience here! Remember if you need a banker, you still need to queue in the tellers line, so stupid! Finally aksed me to make an appointment if i cannt wiat as the banker has another appointment! Time move to other bank!

Unpleasant and terrible service, not helpful at all. If I can solve the problem by myself, why we still need these guys here? Anyway, I know they don’t care about the reviews, so keep your service style please.

1:20 pm on a Thursday , they are in not capacity to open a bank account until around 3:00pm. ‍♀️ lucky banks don’t hv to excel in customer service to make profits …

I found Doncaster NAB to be incredibly helpful. Our non-profit organisation's office holders had changed and we were having a

Worst customer service from anna she should be fired, you dont speak to customers like that ever.

Could go on a rant. Simply put , NAB Hq should definitley look into customer service skills here.

Worst customer service ,not professional at all,will never come back.