I show just show up the blacktown nrma store and waited in line outside the nrma shore with 2 people in front of me. 1st guy was an elderly man about 70 years and the 2nd guy was about 50 years old. The girl at the front was talking the 1st man and was saying he has to use the phone as claims only are only via phone. And all they can do is give him the number to call for claim and is not aloud to come inside to actually speak to a person. The 1st man was grumpy and left. The 2nd man in front of me also had a claim and got told the same thing and he left. Now if I had any problems with my phone and could not reach nrma I would go to the nrma store as well and if I was told to basically go away and use the phone after that I would not be a happy customer. Times are tough but nrma should be helping us not turning us away.

I went there this morning at 9.am the lady at the front service was so cold and not very helpful and she was rude when I said I want to put a complaint about her and that Can you give me your name and she declined and threatened me and said she would call security. I said fine call the security then one of the other ladies came and talked to me who she was more then helpful.All I wanted to do was put in a complaint about the lady at the front.I think I am entitled to have her name so I could put in my complaint.Not all staff at Blacktown branch are like her most of them are helpful and friendly but not this lady I still haven’t got her name but I think she was the only blonde lady. So disappointed with her.

Just sharing my positive experience with NRMA Roadside Assist crew. His name is Thai. I called for flat battery assistance on Tuesday, 11th Oct, as I couldn't start my car at Rooty Hill Station Carpark. Thai came shortly and after his careful investigation, it was not the flat battery issue. It was the worn-out Starter Motor, which he recommended to replace it. Thai then tried very hard manually so that I could start my car engine to drive to a mechanic. I thank Thai for his patience and professionalism.

Opening hours are different then closing hour's time. I went to Blacktown Branch. At 11.30 today then see it's locked.. not any notification or anything else. But still information for Saturday opening hours till open 12 midday.. then come it's closed. This is how NRMa offer service to people's.

We visited NRMA @ Blacktown today and once again, we experienced absolutely exemplary friendly service. Deborah is the nicest customer service rep you'll ever likely to meet (although to be fair the same applies to all the staff). Thank you for your help today. 10 out 10. Achilles and Sima

I went to NRMA Blacktown on 03rd of October, I met Rhonda who I would say is the most helpful representative of NRMA I've ever met, Rhonda went beyond and exceeded my expectations in every aspect. I wish Rhonda all best. And again thank you for all your help. Best Regards John.

I want to shout out Kylie, for helping me throughout the way of my NRMA car insurance journey, she's very helpful, lovely, and wearing a big big big SMILE, and also to the staff that is very attentive with their customers. Keep up the good work team! …

Pathetic service. First time claim in 9 years & continuously providing false & misleading information regarding making claims when it’s actually time to test the claim service. Very unprofessional, unethical & unprompted service. Will never use them again.

You can’t hold your clients on the road for two hours, good excuse that you are very busy, why don’t you increase the number of mechanics on the road . If you can’t serve the customers stop giving memberships like lollipop at a high cost.

Staff are very helpful and highly knowledgeable about the right type of insurance cover for your needs at a reasonable price and with 2 claims for accidents I did no cause I received prompt claims benefits within the hour of my claim.

Disappointing with the nrma in blacktown I was really busy had to get home telling me I had to wait 30mins what's going on there you need more staff. I couldn't wait had to paid online but sometimes I like to do my paiding in person.

The lady who served us didn't keep us waiting long at all, and processed our papers relatively quickly. Then that's it, easy international licenses and we were out easily too. They were pretty nice and got everything out of the way.

Excellent customer service, waiting time was a little long, but once being served the staff member I was with focused all his attention on us and even stayed through his break until he'd managed to fix everything for us.

I am a customer and I went to this place yesterday and I am told they don't deal with claims. We have to call this number 131 123  and the phone call was online more then one hour. I left without any help.

Their service levels have been declining ever since operations have been sent offshore; if we gotta go to the store to have our say all the times to get things done, why to have a ph. Number ??

I have been with NRMA almost 11 years and I am happy with the service I received all the time, the staff in the office are all friendly and always welcome us with best and big smile

Good service at Blacktown but no NRMA at Penrith despite Penrith Westfield app saying there was a NRMA there I checked with concierge &was advised NRMA Penrith was no longer there

Tried to organise a pre-purchase inspection on a vehicle I was looking at buying. Being interstate I needed a local source to inspect the vehicle, never got back to me.

Elias is excellent. He's professional, experienced and attentive to my queries. He's an asset to NRMA. 5⭐ to Elias and all the team members at the Blacktown branch.

Excellent service ..Friendly and knowledgeable staff that really go above and beyond HELPING YOU. A Very special thank you to I INGRID FOR HER HELP...

Why have a store? Every time we go to this place we are told they don't deal with what we need in store. We have to call or online, so not helpful.

Was told I wasn’t allowed to sit down for some reason. Was told to go back in line and stand up. Luckily all I only came in for a stamp otherwise.

If I have to spend more than 20 mins waiting on line. I feel this reflects the companies care factor and I won't waste time with them

You guys are just awesome i got experienced twice on road for help and i am sure without you guys i coulnt make it. Thank you..

The Service was professional the staff are corteous and they wash my car after they finished my service also very economical

I really enjoyed chat with Elain , she’s nice and have experience , explain very clear and if you need to talk talk to her

Iv dealt with the NRMA for a number of years now their service is excellent they are very polite and helpful.

Friendly staff and very helpful in getting the right product. Recommended over online or telephone services.

Very modern state of art in car vehicle Registration and Insurance Policy with excellent customer services

Had nrma fix my window on my holden today while I was out, top job when I got back, cheers :)

The staff are very helpful and will go out of their way to make sure you are insured by them.

Have been going here for a long time always been helpful never felt I was a burden.

Helpful staff, you get attended to straightaway. At NRMA you do your rego direct!

No cash available they don't accept cash card only long wait not good service

A very nice lady Jannett helped with my insurance today, thank you

Hard to find .the service was great. But it's not easy to locate.

No. 1 in Australia, no other can provide such a good CS. …

They are very good even if u call them for road service

Great service, officers listened and gave good advice.

I frequently visit here. Very kind and helpful staff.

It was excellent and thank you for the great service

Good service. Had to renew insurances & membership

The lady that served me was so helpful.Thank.You.

Really have peace of mind when you are with NRMA

Worst insurance agent budgets direct better

Dead quiet, must be getting ready to close

Good service but need one in Penrith area

We had the best service at this branch!!

Could be easier to find what you wanted

Good and Friendly stuff quick serving

Helpful staff but VERY EXPENSIVE now.

Mmm. Yeah nah yeah mmm nah yeah mmmm

worst customer service on the planet

Very good service and friendly staff

10 out of 10. Outstanding service!

Staff friendly and most helpful

Staff good and service great.

Good, quick friendly service

Good service friendly staff

Good and very fast service

Not happy no cash payments

Thanks much love ❤️ …

Friendly and helpful staff

I have never been there

Nice and helpful people

Well reasonable price

Friendly and helpful.

They are very quick

All Good …

Number one.